Madigan Army Medical Center MHS GENESIS, Doctors, Phone Numbers & Appointments
Need the right Madigan Army Medical Center phone number, MHS GENESIS login, doctor appointment route, pharmacy refill line, medical records contact or address at Joint Base Lewis-McChord? This guide puts the key official details in one place so military families, retirees, active duty service members and TRICARE beneficiaries can get to the right next step without chasing five different pages.
Madigan has different routes for appointments, MHS GENESIS, pharmacy, records, referrals, patient advocacy and urgent questions. Pick your task below, then use the official path. It saves time and avoids the classic “I called the hospital, but they sent me somewhere else” loop.
🔐 MHS GENESIS / MyChart-style portal
Use this for: viewing health data, managing appointments, prescription renewals, test results, clinical notes and secure messages.
Login method: use a Common Access Card or DS Logon account.
Portal support: DHA lists the MHS GENESIS Global Service Center at 800-600-9332.
Madigan Army Medical Center Quick Facts
Madigan Army Medical Center is located on Joint Base Lewis-McChord in Washington. The official Madigan site lists the main address as 9040 Jackson Ave., Joint Base Lewis-McChord, WA 98431.
The most important number for many patients is the Puget Sound Military Appointment Center at 800-404-4506. For general routing, Madigan Directory Assistance is 253-968-1110.
What This Madigan Patient Guide Covers
Is Madigan MyChart the Same as MHS GENESIS?
Madigan does not use a civilian MyChart brand for its main patient portal; it uses MHS GENESIS. Many people search “Madigan MyChart” because they are used to hospital MyChart portals, but the official military health portal is MHS GENESIS Patient Portal.
MHS GENESIS lets eligible patients view and download health data, book or cancel appointments where available, request prescription refills and renewals, view clinical notes, see certain lab and test results, complete pre-visit questionnaires and securely message the health care team.
Use a Common Access Card or DS Logon account. If the login fails, check DS Logon or MHS GENESIS support routes before assuming Madigan can fix every portal issue.
DHA lists the MHS GENESIS Global Service Center at 800-600-9332. Madigan portal support materials also point to DMDC web support for access issues.
Use secure messaging for non-urgent questions tied to your care team. Do not use portal messages for emergencies or fast-changing symptoms.
Patients who need portal access for someone else may need surrogate access. The official MHS GENESIS page explains that this is not automatic.
How Do You Book a Madigan Appointment?
To schedule an appointment by phone, Madigan directs patients to call PIRMAC at 800-404-4506. PIRMAC stands for Pacific Integrated Referral Management and Appointing Center.
Some patients may also use MHS GENESIS for appointment tasks, especially as direct booking expands by clinic. Still, phone scheduling remains the safest route when your need is unclear, your clinic is not showing online, or your appointment has special instructions.
Start with your assigned clinic or PCM need
Know whether you need primary care, specialty care, follow-up, referral help, medication review, virtual care or an in-person visit.
Call PIRMAC for phone scheduling
Use 800-404-4506 to schedule an appointment with your provider or get routing help.
Check MHS GENESIS for portal options
If online scheduling appears for your clinic, use it for convenient appointment management. If it does not appear, call instead of waiting.
Prepare your TRICARE and referral details
Have sponsor information, DoD ID, referral details, symptoms, medication list and preferred dates ready before calling.
How Do You Find Madigan Doctors, Clinics and Services?
Use Madigan’s official Health Services and Directory pages to find clinics, departments and service-specific hours. Madigan notes that different clinics and services can have different open days and hours.
That matters because a hospital-level phone number may not answer clinic-specific questions like lab timing, pharmacy pickup, referral status, specialty access, women’s health, family medicine or military readiness services.
The Directory page is the safest starting point for clinics and services when you do not know the exact department.
Service pages usually explain clinic hours, locations, phone numbers, preparation steps and patient instructions.
Specialty access may require referral management. Madigan lists Referral Management under 253-968-1145, option 5.
Some clinics have direct appointment booking rollouts, separate hours or special instructions that do not apply hospital-wide.
Madigan Army Medical Center Phone Numbers
The main Madigan Directory Assistance number is 253-968-1110. For appointments, use 800-404-4506. For patient help, advocacy, beneficiary counseling and referral options, several routes use 253-968-1145 with different options.
Use the right number from the start. Calling the wrong number is not the end of the world, but it can turn a 3-minute question into a “please hold while I transfer you” workout.
Directory Assistance
253-968-1110
Use for general routing, department help and after-hours public affairs routing.
Appointments
800-404-4506
Use PIRMAC for scheduling appointments by phone.
Patient Advocacy
253-968-1145, option 4
Use for patient concerns, complaints and help solving facility-level issues.
Referral Management
253-968-1145, option 5
Use for referral questions and routing.
Beneficiary Counseling
253-968-1145, option 3
Use for benefits, eligibility and assistance questions.
Nurse Advice Line
800-TRICARE
Also written as 800-874-2273. Madigan lists it as always open.
Madigan Pharmacy Refills, New Prescriptions and Pickup Tips
Madigan Pharmacy lists the main pharmacy phone as 253-968-2586 and the refill line as 253-893-8804. Pharmacy hours on the official page are Monday to Friday 8:30 a.m. to 5 p.m. and Saturday 7 a.m. to 3 p.m., with closures for federal holidays and some training times.
Patients can also use MHS GENESIS Patient Portal for prescription-related tasks. For new prescriptions, Madigan’s pharmacy pages explain activation and pickup instructions, so check the official pharmacy page before making a trip.
Phone: 253-968-2586
Refill line: 253-893-8804
Mon-Fri: 8:30 a.m. to 5 p.m.
Saturday: 7 a.m. to 3 p.m.
9040 Jackson Ave.
Joint Base Lewis-McChord, WA 98431.
Start refills before you run out. Madigan materials note processing time may apply, especially for refill requests.
How Do You Request Madigan Medical Records?
For medical records, Madigan states not to submit a FOIA request for medical record copies. Instead, the official FOIA page directs patients to call 253-968-1825 or 253-968-1523 for medical records.
For radiology images, Madigan’s Medical Records and Certificates page says to contact the Radiology Film Library at 253-968-2226 or fax the request to 253-968-2024. Radiology images may require a completed DD Form 2870 and proper identification.
253-968-1825
253-968-1523
Film Library: 253-968-2226
Fax: 253-968-2024
Have patient name, DoD ID or identifying details, date range, clinic, record type and proof of identity ready.
For some records, MHS GENESIS may already show clinical notes, labs and test results.
When Should You Call Madigan Patient Advocacy?
Call Patient Advocacy when you have a patient concern, communication problem, access issue or facility-level complaint that you cannot resolve through the normal clinic route. Madigan lists Patient Advocacy at 253-968-1145, option 4.
Patient advocates are not a shortcut for emergency care, but they can help patients understand who to contact, how to raise concerns and how to move a stuck issue forward.
What Should You Do for Emergency or Urgent Symptoms?
For emergencies, call 911. Madigan’s contact page lists Emergency as 911. Do not use MHS GENESIS messaging, a contact form or appointment scheduling for life-threatening symptoms.
For medical advice that is not clearly an emergency, Madigan lists the Nurse Advice Line as 800-TRICARE, also written as 800-874-2273, and notes that it is always open.
Madigan Army Medical Center Address, Map and Visit Tips
Madigan Army Medical Center is at 9040 Jackson Ave., Joint Base Lewis-McChord, WA 98431. Some clinic pages may list specific buildings, floors or clinic directions inside the Medical Mall, so check your appointment instructions before driving.
Bring your military ID or required identification, appointment details, referral information, medication list, insurance/TRICARE details, outside records if requested and enough time for JBLM access, parking and check-in.
Map Search: Madigan Army Medical Center
Official Madigan Army Medical Center Links
Use official .mil and DHA pages for final decisions. Search snippets, social posts and third-party base directories can be useful, but official pages are safer for appointments, phone numbers, medical records, MHS GENESIS and pharmacy instructions.
Madigan Home
Main Madigan Army Medical Center website with care links, notices and service navigation.
Open MadiganMHS GENESIS
Portal guidance for health records, appointments, secure messaging, prescription renewals and results.
Open Portal InfoAppointments
Madigan appointment and referral route, including PIRMAC phone scheduling details.
AppointmentsContact Us
Main phone list for appointments, directory, patient assistance, advocacy and Nurse Advice Line.
Contact MadiganPharmacy
Madigan pharmacy phone, refill line, hours, location and prescription information.
Pharmacy InfoMedical Records
Records request guidance, radiology image contacts and certificate information.
Medical RecordsMadigan Army Medical Center FAQs
What is the Madigan Army Medical Center appointment phone number?
Madigan directs patients to call PIRMAC at 800-404-4506 to schedule an appointment by phone.
Does Madigan Army Medical Center use MyChart?
Madigan uses the MHS GENESIS Patient Portal. People may search for “Madigan MyChart,” but the official military health portal is MHS GENESIS.
What is the Madigan main phone number?
Madigan Directory Assistance is 253-968-1110. Use the appointment line, pharmacy line or records contacts when your task is specific.
Where is Madigan Army Medical Center located?
Madigan Army Medical Center is located at 9040 Jackson Ave., Joint Base Lewis-McChord, WA 98431.
What is the Madigan pharmacy refill phone number?
Madigan Pharmacy lists the refill line as 253-893-8804. The main pharmacy phone is 253-968-2586.
How do I request Madigan medical records?
Madigan’s official FOIA guidance says medical records should not be requested through FOIA. It directs patients to call 253-968-1825 or 253-968-1523 for medical records.
Who do I call for a patient complaint at Madigan?
Call Patient Advocacy at 253-968-1145, option 4, for patient concerns or facility-level help.
What number should I use for urgent medical advice?
For emergencies, call 911. For non-emergency medical advice, Madigan lists the Nurse Advice Line as 800-TRICARE, also written as 800-874-2273.
Medical and Editorial Disclaimer
This page is an independent informational guide and is not the official Madigan Army Medical Center, TRICARE, Defense Health Agency, Department of Defense or Joint Base Lewis-McChord website. It does not provide medical advice, diagnosis, treatment, eligibility decisions or TRICARE coverage advice. Always verify phone numbers, clinic hours, appointment access, pharmacy instructions, records rules and emergency guidance on official Madigan, TRICARE or DHA pages before taking action.
Best Way to Use Madigan Army Medical Center in 2026
The fastest path depends on your task. Use 800-404-4506 for appointments, 253-968-1110 for directory help, MHS GENESIS for portal tasks, 253-968-2586 for pharmacy, and 253-968-1145 options for patient assistance, advocacy and referral routing.
For real medical urgency, do not wait for a portal message. Use 911 for emergencies or the Nurse Advice Line for non-emergency guidance. For routine care, keep DEERS current, check clinic-specific pages and use official Madigan links before driving to JBLM.