Use this patient-first UW Medical Center – Montlake guide to quickly find UW Medicine MyChart, emergency department details, main campus address, parking rates, valet information, billing help, medical records, financial assistance, and visit-planning tips.
📍 Main Campus
UW Medical Center – Montlake
1959 NE Pacific St.
Seattle, WA 98195
🚑 Emergency Department
Phone: 206-598-3300
Hours: Open 24 hours a day, 7 days a week
Location: 1959 NE Pacific St., Floor 2
🔐 Patient Portal
Portal: UW Medicine MyChart
Use it to book/view appointments, eCheck-In, pay bills, request financial assistance, message care teams, refill prescriptions, and view results.
🅿️ Parking Snapshot
Triangle Garage: across NE Pacific Street
Surgery Pavilion Garage: for ER/surgery patients
Discount max: $10 with UWMC patient coupon
UW Medical Center Montlake Overview
UW Medical Center – Montlake is a major UW Medicine hospital campus in Seattle, located at 1959 NE Pacific St., Seattle, WA 98195. It sits on the University of Washington campus near Montlake Boulevard, NE Pacific Street, the Health Sciences complex, the Surgery Pavilion, and multiple specialty clinics. Because the campus is large, patients and visitors should always confirm the exact building, floor, garage, clinic name, and entrance before traveling.
This hospital is often searched as UW Medical Center Montlake, UWMC Montlake, UW Montlake hospital, or UW Medical Center Seattle. Patients may come for emergency care, complex specialty care, surgery, cardiology, oncology, high-risk pregnancy care, transplant-related care, orthopedics, neuroscience services, imaging, lab work, or follow-up visits. The most important practical detail is that the Emergency Department, Surgery Pavilion, Triangle Garage, main entrance, and specialty clinics do not all use the same route.
UW Medicine MyChart Login & Patient Portal Help
UW Medicine uses MyChart as its patient portal. For UW Medical Center – Montlake patients, MyChart is the main digital tool for appointment management, care-team communication, health record access, prescription refill requests, eCheck-In, bill payment, paperless statements, and financial assistance requests. It is especially useful after an emergency visit, surgery, complex diagnostic workup, specialist appointment, or hospital discharge.
MyChart can help you see lab results and health records, book and view appointments, check in ahead of time with eCheck-In, message your care team, request prescription refills, pay bills, sign up for paperless statements, and request financial assistance. For many patients, this reduces the need to call several separate offices for routine questions.
Best ways to use MyChart before a UWMC Montlake visit
- Complete eCheck-In if it is available for your appointment.
- Confirm the clinic name, building, floor, arrival time, and special instructions.
- Review medication lists, allergies, insurance details, and preferred pharmacy.
- Check whether lab, imaging, fasting, arrival, or pre-procedure instructions are listed.
- Use secure messaging only for non-urgent questions that can wait for a care-team response.
💡 Portal safety tip
MyChart is not an emergency system. If you have chest pain, stroke symptoms, severe shortness of breath, major bleeding, poisoning, suicidal thoughts, severe allergic reaction, or sudden worsening symptoms, call 911 or go to the nearest emergency department.
If you cannot log in, use the official UW Medicine MyChart login and recovery options. Avoid making duplicate accounts unless UW Medicine support instructs you to do so. Duplicate portal profiles can make it harder to see accurate results, appointments, bills, and messages.
UW Medical Center Montlake Medical Records & Images
UW Medicine states that MyChart is a free, secure, convenient way to access many types of personal health information in inpatient and outpatient records, including test results, medical history, medications, immunizations, and more. But MyChart is not always the same as a complete formal medical records request. If you need records for an outside specialist, legal matter, disability claim, insurance issue, school requirement, or full chart review, use UW Medicine’s official records and images process.
UW Medicine also allows patients to request copies of medical records and radiology images when they need more information than they can find in MyChart. This is important for patients transferring care, seeking a second opinion, preparing for surgery at another facility, or collecting records after an emergency department visit.
What to request clearly
- Emergency department notes for a specific date of service.
- Discharge summaries after a hospital stay.
- Operative reports after surgery.
- Imaging reports or radiology images.
- Lab results, medication history, immunization history, or specialist notes.
- Records for a caregiver, attorney, insurer, school, or outside medical provider.
📄 Records request tip
Be specific with dates, departments, record types, and where the records should be sent. Asking for “everything” can slow the process and may produce a large file that still does not answer the outside provider’s exact question.
UW Medical Center Montlake Emergency Department & Triage Reality
The Emergency Department at UW Medical Center – Montlake is listed at 1959 NE Pacific St., Floor 2, Seattle, WA 98195, with phone 206-598-3300. UW Medicine lists this location as always open, 24 hours a day, 7 days a week. The emergency page also states that if symptoms worsen or you feel like you are experiencing a medical emergency, you should call 911 or proceed to the nearest emergency room.
Emergency departments work by triage priority. That means the order in which patients are treated is based on medical urgency, not only arrival time. A patient with stroke symptoms, chest pain, severe breathing trouble, major trauma, sepsis concerns, uncontrolled bleeding, or pregnancy-related emergency symptoms may be moved ahead of a patient who arrived earlier with a less urgent issue.
Use the ER for serious symptoms
- Chest pain, stroke symptoms, severe shortness of breath, seizure, or fainting.
- Major injury, heavy bleeding, head trauma, serious burns, or severe allergic reaction.
- Sudden confusion, severe abdominal pain, severe dehydration, or possible overdose.
- Pregnancy emergency symptoms, high-risk pregnancy concerns, or severe pelvic pain.
- Any condition where delaying care could risk life, limb, eyesight, or permanent harm.
Why the ER wait may feel unpredictable
A large academic medical center can receive ambulances, critical-care transfers, surgical emergencies, cardiac concerns, neurologic emergencies, transplant-related complications, complex pregnancy concerns, and oncology-related emergencies. Even when the waiting room looks quiet, staff may be caring for very sick patients in treatment areas. For non-life-threatening problems, a primary care clinic, virtual care, urgent care, or nurse advice option may be more appropriate.
💡 ER preparation tip
Bring photo ID, insurance details if available, medication list, allergies, recent discharge papers, and caregiver paperwork if you are helping another adult. If you parked in the Surgery Pavilion Garage, photograph your level, elevator area, and ticket before entering the hospital.
UW Medical Center Montlake Parking, Valet & Campus Navigation
Parking at UW Medical Center – Montlake requires planning because the campus sits near the University of Washington, Montlake Bridge, NE Pacific Street, transit routes, construction zones, and event traffic. UW Medicine lists two key patient routes: the Triangle Garage and the Surgery Pavilion Garage. The Triangle Garage is underground across NE Pacific Street from the hospital and connects to the medical center through a pedestrian tunnel leading to the third main floor. The Surgery Pavilion Garage is primarily for Emergency Department patients, surgery patients, and their visitors.
UW Medicine lists patient and visitor parking rates with discount coupons available at clinics and nurses’ stations. With a UWMC Montlake patient discount coupon, the rate list includes 0–30 minutes free, 31–60 minutes at $5, 1–1.5 hours at $7.50, over 1.5 hours at $10, and a daily maximum of $10. Without a patient discount coupon, the daily maximum is listed as $20.25.
Triangle Garage details
- Located underground across NE Pacific Street from UW Medical Center – Montlake.
- Entered from NE Pacific Place, one block west of Montlake Boulevard.
- Connected to the hospital by a pedestrian tunnel.
- ADA parking is available on both floors.
- Valet is listed on the upper level Monday-Friday from 7:30 a.m. to 5:30 p.m.; regular parking fees apply.
- Triangle Garage phone is listed as 206-598-3460.
Surgery Pavilion Garage details
The Surgery Pavilion Garage is primarily for emergency department patients, surgery patients, and their visitors. UW Medicine directions say to access it from NE Pacific Street and turn left at the stop sign after passing the Emergency Department entrance. This is often the more practical parking route for emergency or surgery-related visits, while the Triangle Garage is commonly used for general patient and visitor parking.
🅿️ Parking strategy
Always validate your parking ticket at your clinic or hospital unit if you are eligible for the UWMC patient discount. Take a photo of your garage level and entrance. Seattle traffic, Montlake Bridge delays, UW events, and hospital construction can add time, so arrive earlier than you would for a small clinic appointment.
Visiting UW Medical Center Montlake: Family Support, ICU & Campus Tips
Visiting a patient at UW Medical Center – Montlake can involve multiple buildings, elevators, security points, waiting rooms, and unit-specific rules. Before going, confirm the patient’s full name, building, floor, unit, visiting instructions, and whether the patient is able to receive visitors. Some patients may have privacy restrictions, infection-control precautions, procedure schedules, isolation needs, or rest periods.
ICU, transplant, oncology, high-risk pregnancy, neonatal, and post-surgery units may have stricter rules than general medical floors. Staff may limit visitor numbers, restrict young children, require masks or hand hygiene, or ask visitors to step out during rounds, shift change, procedures, or patient care. Do not assume rules are the same across every hospital unit.
Before you visit
- Call or message the family contact to confirm the patient’s room and preferred visiting plan.
- Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or recent contagious exposure.
- Ask the nurse before bringing flowers, plants, food, large gifts, or balloons.
- Bring ID, phone charger, payment method, and any caregiver paperwork you may need.
- Use the correct garage and entrance for the building or unit you are visiting.
⚠️ Special-unit reminder
For ICU, NICU, oncology, transplant, and high-risk pregnancy areas, call the unit before bringing children, flowers, food, or overnight items. Infection-control rules can be stricter than standard visitor expectations.
UW Medicine Billing, Payment Plans & Financial Assistance
UW Medicine billing can include hospital facility charges, physician charges, lab charges, imaging charges, emergency care, surgery-related services, anesthesiology, and other professional services. A single hospital visit may produce more than one statement or insurance explanation of benefits. Before paying a large bill, compare the statement with your insurance explanation and confirm whether the balance is final.
UW Medicine lists payment by phone at 206-520-0400 or 855-520-0400 through an automated system 24/7. Agents are available Monday-Friday from 8 a.m. to 5 p.m., except holidays. UW Medicine also states that costs should not come between patients and care and offers financial assistance, payment plans, and discounts.
Financial assistance details
UW Medicine states that financial counselors can meet with patients and help with applying for financial assistance. If a patient does not have insurance, financial counselors may also help determine whether the patient qualifies for Medicaid, Apple Health, or the Health Exchange. UW Medicine lists 206-744-3084 for scheduling financial counseling help.
UW Medicine provides financial assistance for eligible patients or guarantors with gross family income up to 400% of the Federal Poverty Level, adjusted for family size after third-party coverage is exhausted. UW Medicine lists 100% financial assistance for 0%–300% of FPL, 75% for 301%–350% of FPL for certain facility services, and 50% for 351%–400% of FPL for certain facility services.
Questions to ask before paying
- Has insurance fully processed the claim?
- Is this a hospital facility bill, physician bill, emergency bill, lab bill, or imaging bill?
- Can I apply for financial assistance through MyChart?
- Can I set up a payment plan?
- Can I receive an itemized statement?
- Is the balance eligible for a discount or charity care review?
💡 Billing documentation tip
Keep copies of every bill, insurance explanation of benefits, payment receipt, financial assistance application, income document, and written response. If you call billing, write down the date, phone number used, and summary of what the representative told you.
Common UW Medical Center Montlake Patient Mistakes to Avoid
Official UW Medicine Resources
Use official UW Medicine pages for current policies, directions, parking, billing, medical records, MyChart, and financial assistance. Hospital details can change, especially parking rates, construction routes, visitor rules, and service locations.
Frequently Asked Questions About UW Medical Center Montlake
What is the address for UW Medical Center – Montlake?
UW Medical Center – Montlake is located at 1959 NE Pacific St., Seattle, WA 98195. Confirm your exact building, floor, clinic, or entrance before traveling because the campus includes multiple buildings and parking routes.
What is the phone number for the UW Medical Center Montlake Emergency Department?
The Emergency Department at UW Medical Center – Montlake lists phone number 206-598-3300. For life-threatening emergencies, call 911 instead of calling the hospital first.
Is the UW Medical Center Montlake Emergency Department open 24 hours?
Yes. UW Medicine lists the Emergency Department at UW Medical Center – Montlake as open 24 hours a day, 7 days a week.
Does UW Medical Center Montlake use MyChart?
Yes. UW Medicine uses MyChart for appointments, eCheck-In, bill payment, financial assistance requests, secure messages, prescription refills, lab results, and health records.
Where should I park for UW Medical Center Montlake?
For general patient and visitor parking, UW Medicine lists the Triangle Garage across NE Pacific Street with a pedestrian tunnel to the hospital. The Surgery Pavilion Garage is primarily for emergency department patients, surgery patients, and their visitors.
How much is patient parking at UW Medical Center Montlake?
UW Medicine lists patient/visitor discount rates with coupons from clinics or nurses’ stations: 0–30 minutes free, 31–60 minutes $5, 1–1.5 hours $7.50, over 1.5 hours $10, and a $10 daily maximum with a UWMC Montlake patient discount coupon. Without the coupon, the daily maximum is listed as $20.25.
How do I request medical records from UW Medicine?
UW Medicine MyChart can show many parts of your health record, but if you need more information or radiology images, use UW Medicine’s official records and images request process.
Does UW Medicine offer financial assistance?
Yes. UW Medicine offers financial assistance, payment plans, and discounts for eligible patients. UW Medicine lists financial counseling help at 206-744-3084 and allows financial assistance applications through MyChart for UW Medical Center – Montlake.
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