Maimonides Medical Center: MyChart, Doctors & Phone 2026

Maimonides Medical Center Overview

Maimonides Medical Center is a major Brooklyn hospital serving patients across Borough Park, Sunset Park, Bay Ridge, Bensonhurst, Midwood, Dyker Heights, Kensington, and surrounding New York City neighborhoods. Patients commonly search for Maimonides Medical Center because they need one fast answer: where to go, which number to call, how to access the patient portal, how to request records, how to handle a bill, or what to expect when visiting the emergency department.

The main campus is listed at 4802 Tenth Avenue, Brooklyn, NY 11219. Because the campus is in a dense city area, planning matters. A visit can involve garage parking, valet timing, crowded sidewalks, multiple entrances, specialty offices, admission desks, surgery check-in, pediatric care, emergency department flow, billing offices, and family waiting areas. The best visit is the one where you know your exact destination before leaving home.

FollowMyHealth Patient Portal Login & Support

Maimonides uses the FollowMyHealth patient portal rather than a standard Epic MyChart-branded portal. This is important because patients may search for “Maimonides MyChart” and then land on unrelated login pages. For Maimonides Medical Center, use the official patient portal page linked by Maimonides and follow the FollowMyHealth invitation process.

FollowMyHealth can help patients check lab results, request prescription refills, securely message a doctor, and view recent healthcare information. Maimonides states that an invitation is required to connect FollowMyHealth to your Maimonides health information. Patients typically receive an email invitation after a visit or procedure. If you cannot find the invitation, the official support route is to contact Maimonides virtual care support at virtualcaresupport@maimonidesmed.org or call 718-283-2244.

What the portal is best used for

• Checking certain lab results and recent healthcare information.
• Requesting prescription refills when the request is appropriate for portal handling.
• Sending secure non-urgent messages to participating providers.
• Reviewing information after a procedure, clinic visit, or hospital encounter.
• Helping caregivers manage approved access when proxy access is available.

Proxy access for children and caregivers

Maimonides notes that parents or legal guardians of patients under age 12 can request proxy access to a child’s health information in FollowMyHealth. Proxy access may allow a parent or guardian to view some information and, in some situations, communicate with the child’s healthcare team. When a child turns 12, access to new information may change. This is normal because adolescent privacy rules can limit what a parent sees in a portal.

Medical Records, HIM Department & Release Forms

Patients often need Maimonides Medical Center records for a second opinion, new specialist, disability paperwork, legal matter, insurance claim, school requirement, employer documentation, transfer of care, or personal health file. Medical records are protected health information, so the hospital cannot release a full chart to anyone who simply asks. A signed authorization and identity verification are usually required.

The official contact list gives Medical Records at 718-283-7020. Before calling, write down the records you actually need. A doctor may only need a discharge summary, operative report, imaging report, pathology report, emergency visit note, medication list, or lab results—not every page of a hospital chart. Requesting only what is needed can reduce confusion and help the receiving office review the information faster.

How to make a medical records request smoother

1. Use the official Maimonides medical records instructions instead of a third-party form.
2. Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
3. Specify the exact records needed and where they should be sent.
4. Sign and date the authorization form. Unsigned forms commonly cause delays.
5. Keep a copy of the request, fax confirmation, email confirmation, or mailed receipt.

Maimonides Medical Center Emergency Department Planning

Emergency departments are designed around clinical triage. That means patients are not always treated in the order they arrive. Someone with symptoms of a stroke, heart attack, severe breathing problem, major trauma, sepsis, pregnancy emergency, or uncontrolled bleeding may be evaluated before a patient with a less urgent but painful issue. This can feel frustrating if you are waiting, but triage is how emergency teams protect the most critical patients first.

In a busy Brooklyn hospital, an emergency visit may include registration, triage, vital signs, blood work, imaging, medication, specialist consultation, observation, admission review, social work help, discharge planning, or transfer to another unit. A simple “ER wait time” number cannot predict how long your full visit will take because your care depends on symptoms, test results, room availability, ambulance volume, specialist availability, and whether the emergency department is boarding admitted patients.

When the ER is the right choice

• Possible stroke symptoms such as facial droop, weakness, slurred speech, or sudden confusion.
• Chest pain, pressure, severe shortness of breath, fainting, or signs of heart attack.
• Major injury, head trauma, deep wound, heavy bleeding, or severe burn.
• Severe abdominal pain, severe allergic reaction, seizure, or sudden vision loss.
• Pregnancy-related emergency symptoms such as heavy bleeding, severe pain, or reduced fetal movement.
• Any condition where delay could risk life, limb, eyesight, or permanent harm.

When urgent care may be a better first stop

For non-life-threatening symptoms such as mild flu-like illness, minor sprains, simple rashes, ear pain, medication refill questions, minor cuts, or uncomplicated urinary symptoms, urgent care or a primary care office may be faster and less expensive. However, if symptoms are severe, unusual, rapidly worsening, or difficult to explain, choose emergency care.

Visiting Maimonides Medical Center: Family Support, Rules & Amenities

Visiting a patient at Maimonides can involve different rules depending on the unit. Adult inpatient rooms, pediatric areas, intensive care, emergency department treatment areas, maternity services, surgical recovery, and infection-control areas may each follow different visitor procedures. Always confirm the patient’s room, unit, and current visitor instructions before traveling to the hospital.

Visitor rules can change because of flu season, respiratory illness activity, pediatric safety rules, unit crowding, patient privacy, isolation precautions, or clinical condition. A patient may be too tired for visitors after surgery, may be on a restricted unit, or may ask staff to limit visitors. Family members should respect the patient’s care plan and the nursing team’s instructions.

Before you visit

• Confirm the patient’s legal name, room number, and unit name before arrival.
• Do not visit if you have fever, vomiting, diarrhea, flu-like symptoms, or a contagious illness.
• Ask before bringing flowers, plants, balloons, outside food, or religious items to the bedside.
• Bring identification, a phone charger, and parking payment method.
• Follow hand hygiene, masking, quiet hours, and unit-specific directions.

ICU, pediatric, and sensitive units

Intensive care and pediatric areas can have tighter controls than standard medical-surgical floors. Visitors may be limited in number, asked to step out during procedures, or restricted during shift change. Children may not be allowed in certain areas because of infection control or patient safety. Do not assume that a rule from one unit applies to another unit.

Maimonides Medical Center Parking, Valet & Brooklyn Campus Navigation

Parking near a Brooklyn hospital can be stressful, especially for first-time visitors, surgery check-ins, elderly patients, or families arriving during heavy traffic. Maimonides lists its main parking garage on Tenth Avenue between 47th and 48th Streets for self-parking. The official contact page lists the Parking Garage at 718-283-6267.

Maimonides also lists valet parking at the corner of Tenth Avenue and 48th Street. Official Maimonides pages describe weekday valet service and a $15 valet fee, but the listed valet time window can appear differently across Maimonides pages. Because parking and valet operations can change, verify the current hours directly with the hospital or valet information line at 718-283-8530 before relying on a specific time.

Parking tips for patients and families

• Use the official directions and parking page before your visit.
• Arrive early enough for city traffic, garage entry, payment, walking time, and check-in.
• Take a photo of your garage level, row, and nearby elevator before leaving the car.
• Ask the department whether any validation or special parking instructions apply.
• For mobility issues, ask about drop-off and valet options before appointment day.
• Keep your parking ticket with you if payment kiosks are inside the hospital or garage.

Billing, Insurance, Financial Assistance & Charity Care

Hospital billing can be confusing because one visit can create more than one bill. A patient may receive a hospital facility bill, physician bill, imaging charge, lab charge, emergency physician bill, anesthesia bill, or separate professional charge. Maimonides lists Billing / Patient Accounts at 718-283-6740 and a billing questions route at 888-567-2811 with the email mmc_insurance@maimonidesmed.org. The hospital also warns patients not to include sensitive personal information such as Social Security numbers or credit card information in email.

Maimonides states that financial assistance plans are available and lists Financial Services at 718-283-7790. The official financial assistance page says counselors can help patients complete applications in multiple languages, including English, Arabic, Bengali, Chinese, Creole, French, Hebrew, Italian, Polish, Russian, Spanish, Urdu, and Yiddish. Maimonides also says financial assistance may be available for medically necessary services depending on eligibility, and that patients may request installment payment plans through a financial counselor.

What to ask before or after care

• Is Maimonides in-network with my specific insurance plan and product type?
• Will physician, anesthesia, radiology, pathology, and emergency physician charges bill separately?
• Has insurance processed the claim, or did the statement arrive before the insurer finished review?
• Can I apply for financial assistance or a payment plan?
• What documents are required for a financial assistance application?
• What is the deadline for applying based on my first post-discharge bill?

Common Mistakes to Avoid Before Visiting Maimonides Medical Center

Official Maimonides Medical Center Resources

Use official Maimonides pages for the latest details because hospital policies, visitor rules, parking routes, phone numbers, financial assistance forms, and patient portal instructions can change.

Frequently Asked Questions About Maimonides Medical Center