Wyckoff Heights Medical Center 2026: MyChart & Doctors Guide

Wyckoff Heights Medical Center Overview

Wyckoff Heights Medical Center is a community teaching hospital located at 374 Stockholm Street in Brooklyn, New York. The hospital serves patients in Brooklyn and surrounding neighborhoods with emergency care, inpatient care, ambulatory and outpatient services, medical specialties, pediatric emergency resources, language assistance, patient advocacy, billing support, and medical records services.

This page is designed as a practical patient dashboard. Instead of only describing the hospital, it helps patients and families find the right route for common needs: calling the hospital, using the FollowMyHealth portal, requesting records, handling billing questions, understanding visitor limits, preparing for hospitalization, and knowing when to call 911.

What to Do First Before Calling or Visiting Wyckoff

The right first step depends on your situation. A person with emergency symptoms, a family member visiting an admitted patient, a patient requesting medical records, and someone asking about a bill all need different routes.

Wyckoff FollowMyHealth Patient Portal

Wyckoff Heights Medical Center uses the FollowMyHealth portal. The official portal page says patients have 24/7 access to important medical records through the portal, including lab results, radiology results, visit and discharge documentation, health profile information, patient education, and notes doctors have written during the visit.

The portal is useful after an emergency visit, inpatient stay, outpatient visit, lab test, radiology exam, or discharge. It can help patients review available information without waiting for a phone call. However, portal access should never be used as emergency care.

Use FollowMyHealth for

• Lab results, including available COVID test results.
• Radiology results when released.
• Visit and discharge documentation.
• Health profile details such as insurance coverage information, medications, allergies, and diagnoses.
• Patient education materials.
• Notes written by doctors during a visit.

Wyckoff Medical Records: HIM Office, Radiology Records and Request Tips

Wyckoff’s official request-medical-records page lists the HIM Department at Wyckoff Heights Medical Center, 374 Stockholm Street, Fifth Floor, Brooklyn, NY 11237. Listed hours are Monday through Friday, 8 AM to 5 PM. The same official records resource also references a Radiology Department route for imaging-related records.

A formal records request may be needed for second opinions, legal needs, insurance appeals, disability paperwork, school or employer documentation, transfer to another provider, or a full chart copy. For routine information, check FollowMyHealth first because some results and visit documents may already be available there.

Records request checklist

1. Check FollowMyHealth first if you only need available results or discharge documents.
2. Use Wyckoff’s official Request Medical Records page for current HIM instructions.
3. Write the patient’s legal name, date of birth, phone number, and treatment date range clearly.
4. Specify exactly what you need: discharge summary, emergency note, lab result, radiology report, operative note, medication list, or billing record.
5. Ask whether imaging files need to be requested from Radiology separately.
6. Keep a copy of any signed authorization, receipt, email, fax confirmation, or pickup documentation.

Emergency Care at Wyckoff Heights Medical Center

Wyckoff’s official contact page gives a clear emergency instruction: dial 911 if you require immediate medical attention, or go to your nearest emergency room. That is the safest rule to follow for serious symptoms. A non-emergency phone number, portal, medical-records page, or billing office should not be used when symptoms may be life-threatening.

Emergency departments use clinical triage. This means the sickest or most unstable patients are treated first, not simply the person who arrived first. A patient with possible heart attack, stroke symptoms, severe breathing trouble, uncontrolled bleeding, sepsis signs, seizure, severe allergic reaction, major trauma, or dangerous confusion may be treated before someone with a less urgent problem.

Bring this to the ER

• Photo ID and insurance card if available.
• Medication list with doses, timing, and pharmacy name.
• Allergy list, including medication reactions.
• Recent discharge papers, test results, or specialist notes if relevant.
• Emergency contact information and phone charger.
• Health care proxy, guardianship, or caregiver documents if you manage care for someone else.

Departments, Specialty Care and Pediatric Emergency Resources

Wyckoff’s official departments page is the best starting point for finding the right service. The hospital lists a broad patient-and-visitor menu that includes departments, medical specialties, ambulatory/outpatient services, healthcare equity, age-friendly care, find-a-doctor resources, hospitalization support, social work and discharge planning, patient advocacy, scheduling, billing, legal resources, language assistance, and medical records.

Wyckoff has also promoted a renovated Pediatric Emergency Department with a virtual 3D tour to help families become familiar with the space before a child needs emergency care. For parents, this can reduce stress, but it should never delay emergency care when a child has severe or rapidly worsening symptoms.

Visitor Hours, Isolation Restrictions and Family Planning

Wyckoff’s visitor information page lists two visitors per patient allowed from 11 AM to 7 PM. It also says that if a patient is on any type of isolation, only one visitor per patient is permitted. Visitor rules can change based on infection-control needs, unit capacity, patient condition, isolation status, pediatric status, or hospital safety requirements.

Before visiting a patient

• Confirm the patient’s room, unit, and whether the patient is in isolation.
• Follow the two-visitor rule unless the current unit instructions say otherwise.
• Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or another contagious illness.
• Ask the unit before bringing food, flowers, plants, latex balloons, strong fragrances, or large gifts.
• Bring photo ID, phone charger, parking/transit plan, and the patient’s room details.

Directions, Parking and Arrival Tips for Wyckoff Heights Medical Center

Wyckoff lists directions and parking under its visitor resources, but the official search results reviewed for this guide did not provide a simple current public parking-fee table. Because of that, this guide does not invent parking rates, valet details, or garage pricing. Brooklyn parking can be difficult, so patients and visitors should plan extra time.

Arrival checklist

• Use the exact address: 374 Stockholm Street, Brooklyn, NY 11237.
• Confirm whether you are going to the emergency department, main hospital, HIM/medical records, radiology, outpatient care, or an inpatient unit.
• Allow extra time for street traffic, parking, walking, elevators, check-in, and registration.
• Take a phone photo of your parking location and entrance used.
• If using public transit or rideshare, confirm the safest drop-off route before arrival.
• Ask the information desk for wheelchair assistance or wayfinding help if needed.

Billing, Payment Plans, Insurance, Charity Care and Financial Assistance

Wyckoff’s billing page says the hospital serves all patients and that services will not be denied based on race, color, sex, national origin, disability, religion, sexual orientation, family size, income, or inability to pay. It lists accepted insurance categories including Medicaid, Medicare, and Children’s Health Insurance Program, and says discounted fees are offered for patients who qualify.

For billing statements, Wyckoff lists 888-315-6051. For customer service, it lists 718-240-1872. Payment methods include cash, personal check, money order, and credit cards including MasterCard, Visa, American Express, and Discover.

Financial assistance and charity care basics

Wyckoff’s billing page says patients who cannot pay for necessary medical care may qualify for financial assistance. It also says New York State residents may qualify for charity care or financial assistance for medically necessary emergency services, and residents of Wyckoff’s primary service area may qualify for medically necessary non-emergency services. Eligibility depends on the completed application and financial criteria.

Before paying a confusing bill

• Confirm whether insurance has fully processed the claim.
• Ask whether the statement is from the hospital or from a physician, radiologist, anesthesiologist, pathologist, or another provider who may bill separately.
• Ask for an itemized bill if charges are unclear.
• Ask whether payment plans, discounted fees, charity care, or financial assistance apply.
• Keep every statement, explanation of benefits, payment receipt, application, and call reference number.

Official Wyckoff Heights Medical Center Links

Use these official Wyckoff resources for current details. Hospital policies, visitor rules, portal access, records instructions, billing contacts, financial assistance, and department routing can change.

Related New York Medical Center Guide

Only confirmed existing internal links are included here. Add more New York hospital links later only after the target URLs are live and verified in the sitemap or site search.

Frequently Asked Questions