North Austin Medical Center: MyChart, Doctors & Phone 2026

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Austin hospital patient guide

North Austin Medical Center: MyHealthONE, Doctors, Phone, ER & Visitor Help

Searching for North Austin Medical Center MyChart? The official patient portal for St. David’s North Austin Medical Center is MyHealthONE. Use this guide to find the right portal, doctor search, phone number, ER guidance, records, billing and visitor route without guessing.

Main phone: 512-901-1000 Address: 12221 N Mo Pac Expressway Portal: MyHealthONE Visitor hours: 5:00am–8:00pm
Open MyHealthONE Portal Call Main Hospital Find Doctors
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Fast patient snapshot Official name: St. David’s North Austin Medical Center Location: Austin, Texas Main/OB phone: 512-901-1000 Physician referral: 855-790-3627 Medical records: 512-901-1611 / 844-481-0278 Portal support: 855-422-6625
Emergency warning: Call 911 now for chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious trauma, seizure, poisoning, severe allergic reaction, suicidal crisis, sudden confusion or any rapidly worsening condition. Do not wait for a portal reply, online doctor search or routine callback.

Quick Answer: North Austin Medical Center Details Patients Need Most

North Austin Medical Center usually refers to St. David’s North Austin Medical Center at 12221 N Mo Pac Expressway, Austin, TX 78758. The main hospital and OB number is 512-901-1000. The official portal is MyHealthONE, not a separate hospital-branded MyChart portal. For doctor search help, use the official Find a Doctor page or call the physician referral number at 855-790-3627.

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Hospital address St. David’s North Austin Medical Center
12221 N Mo Pac Expressway
Austin, TX 78758
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Main hospital phone 512-901-1000
Use for general routing, hospital information and OB/main number needs.
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Patient portal MyHealthONE
Use for many records, discharge instructions, follow-up details and bill-pay tools.
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Doctors Search by doctor name, specialty or condition. Physician referral: 855-790-3627.
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Medical records Local records directory: 512-901-1611
Records request support: 844-481-0278
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Bill pay support MyHealthONE Support Team: 855-422-6625
Use secure official payment links only.

What to Do First Before Calling or Visiting

St. David’s North Austin Medical Center is a large hospital campus with emergency care, women’s services, pediatric services, NICU care, surgery, rehabilitation, kidney transplant services and other specialty routes. The fastest path is to start with your exact reason for contacting the hospital.

I searched for “North Austin Medical Center MyChart”

Use MyHealthONE. St. David’s North Austin Medical Center’s official patient portal route is MyHealthONE, which supports common post-visit tasks such as viewing health records, discharge instructions, follow-up appointment information and paying hospital bills.

  • Open the official MyHealthONE website or app directly.
  • Use 855-422-6625 if you need MyHealthONE support.
  • Do not use portal messages for urgent or emergency symptoms.
I need a doctor or specialist

Use the official Find a Doctor tool and search by doctor name, specialty, condition or location. If you need help choosing the right route, St. David’s lists physician referral at 855-790-3627.

  • Ask whether the physician is accepting new patients.
  • Confirm the exact clinic address, because some doctors may practice at locations near the hospital but not inside the main hospital building.
  • Check insurance network status before scheduling elective or specialist care.
I am going to the ER

For life-threatening symptoms, call 911. The hospital lists a 24-hour emergency department and pediatric emergency services, but ER patients are triaged by medical urgency, not just arrival order.

  • Bring ID, insurance card if available, medication list and allergy list.
  • Bring recent discharge papers, imaging reports or specialist notes if relevant.
  • For a child, bring guardian documents and pediatric medication details when possible.
I am visiting a patient

Confirm the room, unit and current visitor rules before driving. The visitor page lists visiting hours from 5:00am to 8:00pm daily, but critical care, NICU, labor and delivery, surgery and end-of-life care may have special rules.

  • Ask the unit before bringing food, flowers, children, balloons or large gifts.
  • Do not visit if you have fever, cough, vomiting, diarrhea or contagious symptoms.
  • Bring ID, charger, parking/payment method and the patient’s unit name.

North Austin Medical Center MyChart vs MyHealthONE Portal

Many patients search for “North Austin Medical Center MyChart,” but the official portal promoted by St. David’s North Austin Medical Center is MyHealthONE. This distinction matters because logging into the wrong portal can delay access to hospital records, bills, discharge instructions and follow-up information.

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Use MyHealthONE for hospital portal tasks
  • View many health records after hospital care.
  • See discharge instructions and post-visit summaries.
  • Review available lab, imaging and physician-note information.
  • Schedule follow-up appointments when tools are available.
  • Pay hospital bills through official payment routes.
  • Share records with a physician or caregiver when appropriate.
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Portal support

If you need help with MyHealthONE access, the official payment page lists the MyHealthONE Support Team at 855-422-6625.

Use support for login issues, account access, portal bill-pay problems and technical navigation. For medical questions, contact your provider or the hospital department instead.

Portal safety tip: Open MyHealthONE manually from the official site. Avoid entering personal, billing or health details through unknown text-message links, suspicious emails or search ads that do not clearly belong to the official portal.

Find North Austin Medical Center Doctors and Specialists

The official St. David’s North Austin Medical Center doctor search page lets users search by doctor name, condition or specialty. It is the best starting point if you need a surgeon, OB/GYN, pediatric-related care, cardiology, rehabilitation, women’s services, kidney transplant care, bariatric surgery or another specialty connected to the hospital campus.

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Search by doctor name Use this when your referral paperwork already lists a physician, surgeon or specialist.
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Search by condition or specialty Useful for surgery, maternity, pediatrics, cardiology, rehabilitation, kidney transplant and women’s health.
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Call physician referral For help finding a doctor, St. David’s lists physician referral at 855-790-3627.

Appointment questions to ask before you book

  • Is this doctor, facility and procedure in-network for my insurance plan?
  • Do I need a referral, prior authorization or previous medical records before the visit?
  • Is the appointment at the hospital, a physician office, imaging center, surgery center or another St. David’s location?
  • Should I register online before arriving?
  • Are there fasting, medication or arrival-time instructions?

North Austin Medical Center Phone Directory

Use the main number if you are unsure where to start. Use department-specific phone numbers when your need is clear, especially for medical records, radiology, registration, maternity, mammography or rehabilitation.

Need Official phone When to use it
Main Number / OB 512-901-1000 General hospital routing, OB/main number needs, hospital information and direction to the right department.
Consult-A-Nurse 844-706-8773 General nurse consultation route listed by St. David’s. For emergencies, still call 911.
Physician Referral 855-790-3627 Help finding a doctor by specialty, condition, name or location.
Medical Records local directory 512-901-1611 Local records directory route from the hospital phone page.
Medical Records request support 844-481-0278 Questions about medical record request process or request status.
Radiology 512-901-1300 Radiology routing and imaging-related department questions.
Registration / Admissions 512-901-1581 Scheduled procedure, diagnostic testing or admission-related registration questions.
Maternity 512-901-2700 Maternity department routing, arrival questions and labor-and-delivery preparation.
Mammography 512-901-1515 Mammography scheduling or department-specific questions.
MyHealthONE Support 855-422-6625 Portal or online payment support listed on the official payment page.

Phone routing can change. Use official St. David’s pages for final confirmation before sharing personal, billing or medical information.

St. David’s North Austin ER: When to Go and What to Bring

St. David’s North Austin Medical Center lists a 24-hour emergency department and pediatric emergency services. The ER is for serious, potentially life-threatening or rapidly worsening conditions. It is not the best route for routine portal messages, billing questions, prescription refill requests or non-urgent records needs.

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Use the ER or call 911 for
  • Chest pain, pressure or possible heart attack symptoms
  • Stroke signs such as face drooping, arm weakness or speech difficulty
  • Severe shortness of breath or blue lips
  • Major injury, head trauma, deep wounds or uncontrolled bleeding
  • Seizure, sudden confusion or fainting with concerning symptoms
  • Severe allergic reaction, poisoning or suicidal crisis
  • Very sick infant, child or rapidly worsening pediatric symptoms
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Consider routine routes for
  • Stable follow-up appointment questions
  • Non-urgent test result questions
  • Medical record requests
  • Bill payment or insurance questions
  • Prescription renewal requests through the correct provider route
  • General doctor search or referral help
ER triage reality: Emergency rooms do not treat everyone strictly by arrival time. A patient with possible stroke, heart attack, major trauma or breathing distress may be seen before someone with a less urgent condition who arrived earlier.

What to bring to the ER

  • Photo ID and insurance card if available.
  • Current medication list with dose, timing and pharmacy name.
  • Allergy list and major medical history.
  • Recent discharge papers, specialist notes or test results if relevant.
  • Emergency contact information and caregiver documents when needed.
  • Phone charger and basic comfort items, because testing and evaluation may take time.

Medical Records: MyHealthONE, Online Requests, Fax and Timing

St. David’s North Austin Medical Center offers multiple ways to see or request records. MyHealthONE gives access to many records online, but some records may only be available through the hospital Medical Records office. For formal copies, the official records page points patients to an online medical record request portal or a signed authorization form.

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Start with MyHealthONE when possible

Use the portal for many common records, discharge instructions, available lab or imaging information, physician notes and post-visit details.

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Use formal request for official copies

Formal record requests may require an online submission or signed authorization form, plus a legible copy of valid photo ID.

Records need Best starting point Helpful detail
View common records online MyHealthONE Good first step for many available hospital records and post-visit details.
Formal copy of records Online request portal or signed authorization Have valid photo ID ready and be specific about dates of service.
Records questions or request status 844-481-0278 Official records page lists this support number for process questions.
Fax request 844-481-0298 Use the official authorization instructions before faxing sensitive information.
Records mailed after processing Mail delivery The official records page states mail delivery is 5–7 business days after processing.
Records emailed after processing Email delivery The official records page states email delivery is 1–2 business days after processing.
Records tip: Ask the receiving doctor exactly what they need before requesting an entire chart. For follow-up care, the most useful items may be the discharge summary, operative report, imaging report, lab results, medication list or emergency visit note.

Bill Pay, Insurance and Payment Help

St. David’s North Austin Medical Center’s official payment page says patients can pay hospital bills online through secure bill pay, ePay, guest pay or MyHealthONE. It also mentions payment plans and recurring payment options. For MyHealthONE payment support, use the official support number 855-422-6625.

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Use official bill-pay links only
  • Open payment pages from the official hospital website.
  • Use MyHealthONE for portal-connected payment tools.
  • Keep a copy of confirmation numbers or receipts.
  • Do not enter billing details through suspicious links.
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Ask these billing questions
  • Is this a hospital bill, physician bill, lab bill, radiology bill or anesthesia bill?
  • Has insurance processed the claim yet?
  • Is a payment plan available?
  • Are there financial assistance or estimate resources?
Important billing reality: Hospital care can create more than one bill. The hospital, physician group, anesthesiology, radiology, lab, ambulance or specialist may bill separately. Always check the sender, date of service and insurance processing before paying.

Visitor Hours, Critical Care Limits and Overnight Support

The official visitor page lists visiting hours from 5:00am to 8:00pm daily. It also states that visitors under age 12 are allowed on campus but must be accompanied by an adult at all times. Critical care units allow no more than two visitors at a time, while other care units allow no more than four visitors at one time.

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General visiting hours 5:00am to 8:00pm daily, subject to unit and patient-care restrictions.
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Critical care limit No more than two visitors at a time in critical care units.
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Other care units No more than four visitors at one time in other care units.
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Children visitors Visitors under age 12 are allowed on campus but must be accompanied by an adult.
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Overnight exceptions Pediatrics, NICU, labor and delivery, surgery and end-of-life care may allow one overnight visitor in addition to normal restrictions.
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Support persons Advocates for elderly, disabled or impaired patients may be allowed to stay overnight, subject to protocols.

Visitor preparation checklist

  • Confirm room number, unit name and current visitor rules before leaving.
  • Bring photo ID, parking/payment method and phone charger.
  • Do not visit with fever, cough, vomiting, diarrhea or contagious symptoms.
  • Ask before bringing food, flowers, plants, latex balloons, strong fragrances or large gifts.
  • If you are helping with discharge, write down medications, warning signs, follow-up appointments and equipment needs.

Key Services at St. David’s North Austin Medical Center

The official hospital page describes St. David’s North Austin Medical Center as a comprehensive Austin hospital campus with emergency care, women’s health, neonatal intensive care, pediatric services, surgery, rehabilitation, kidney transplant care and heart and vascular services. The right entrance or phone route may depend on which service you are using.

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24-hour emergency department For serious emergencies, severe symptoms and pediatric emergency needs.
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Maternity and newborn care Includes women’s services and Level I, II and III NICU capabilities listed by the hospital.
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Pediatric services The hospital lists pediatric services and pediatric emergency services.
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Surgery and robotics Includes inpatient/outpatient surgery and minimally invasive, traditional and robotic surgery services.
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Kidney transplant services The hospital lists a kidney transplant program and department phone route.
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Rehabilitation Inpatient rehabilitation: 512-901-1830. Outpatient rehabilitation: 512-901-1850.
Department routing tip: If your paperwork says “St. David’s North Austin” but your appointment is for a physician office, imaging test, surgery registration, maternity service or outpatient rehab, call the exact department shown on your instructions when possible.

North Austin Medical Center Map and Directions

The hospital address is 12221 N Mo Pac Expressway, Austin, TX 78758. Always confirm your appointment entrance and arrival time from your reminder, provider office or registration instructions because large hospital campuses may have different entrances for ER, maternity, surgery, imaging, registration and outpatient services.

Open Google Maps Open Official Hospital Page

Common Mistakes Patients Should Avoid

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Searching only “MyChart” Use MyHealthONE for this St. David’s hospital portal route. “MyChart” may send you to unrelated systems.
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Using the portal for emergencies Portal tools are not emergency care. Call 911 for severe or rapidly worsening symptoms.
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Going to the wrong entrance Confirm whether you need ER, maternity, surgery, radiology, registration or outpatient services.
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Assuming one bill covers everything Hospital, physician, anesthesia, lab and radiology bills may be separate.
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Requesting too many records Ask the receiving provider exactly which record types and dates are needed.
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Arriving without checking visitor rules Critical care, NICU, labor and delivery, surgery and end-of-life care can have special visitor routines.

Source Verification and Independent Guide Note

This page is an independent patient navigation guide for people searching North Austin Medical Center, St. David’s North Austin Medical Center, MyChart, MyHealthONE, doctors, phone numbers, records and visitor information. It is not the official hospital website and is not affiliated with St. David’s HealthCare, HCA Healthcare or MyHealthONE.

Official hospital policies, phone routing, portal tools, payment options, medical records instructions, visitor limits, service availability and emergency department details can change. Always confirm current details on official St. David’s and MyHealthONE pages before visiting, paying a bill, requesting records or sharing private information.

North Austin Medical Center FAQs

What is the official name of North Austin Medical Center?

North Austin Medical Center usually refers to St. David’s North Austin Medical Center, located at 12221 N Mo Pac Expressway, Austin, TX 78758.

What is the phone number for North Austin Medical Center?

The main hospital and OB phone number listed by St. David’s North Austin Medical Center is 512-901-1000.

Does North Austin Medical Center use MyChart?

The official portal route for St. David’s North Austin Medical Center is MyHealthONE. Many users search for MyChart, but MyHealthONE is the portal promoted by the hospital for many records, discharge instructions, follow-up information and bill-pay tasks.

What is the MyHealthONE support phone number?

The official payment page lists the MyHealthONE Support Team at 855-422-6625.

How do I find a doctor at St. David’s North Austin Medical Center?

Use the official Find a Doctor page to search by name, specialty or condition. For help finding a doctor, St. David’s lists physician referral at 855-790-3627.

Does St. David’s North Austin Medical Center have a 24-hour ER?

Yes. The official hospital page lists a 24-hour emergency department and pediatric emergency services. For life-threatening symptoms, call 911 immediately.

What are the visitor hours at North Austin Medical Center?

The official visitor page lists visiting hours from 5:00am to 8:00pm daily. Unit-specific limits may apply, especially for critical care, NICU, labor and delivery, surgery and end-of-life care.

How many visitors are allowed in critical care?

The visitor policy says no more than two visitors are allowed in critical care units at a time. Other care units allow no more than four visitors at one time, subject to hospital and unit rules.

How do I request medical records?

Use MyHealthONE for many common records first. For formal copies, use the official medical records page, online request portal or authorization form. Records request support is listed at 844-481-0278, and the local medical records directory number is 512-901-1611.

Can I pay my St. David’s North Austin bill online?

Yes. The official payment page says patients can pay online using secure bill pay, ePay, guest pay or MyHealthONE. It also mentions payment plans and recurring payment options.

What should I bring for an ER visit?

Bring photo ID, insurance card if available, medication list, allergy list, recent discharge papers or test results if relevant, emergency contact information and caregiver documents when needed. For life-threatening symptoms, call 911 first.

Is this page the official St. David’s North Austin website?

No. This is an independent guide. Use official St. David’s, HCA Healthcare and MyHealthONE resources for current policies, care instructions, portal access, payment, records and emergency information.

Final Summary

For North Austin Medical Center, use the official St. David’s North Austin Medical Center name when confirming hospital details. The main address is 12221 N Mo Pac Expressway, Austin, TX 78758, and the main hospital/OB number is 512-901-1000.

The patient portal is MyHealthONE, not a separate hospital-branded MyChart portal. Use MyHealthONE for many records, discharge instructions, follow-up details and bill-pay tasks. For doctor search, use the official Find a Doctor page or call physician referral at 855-790-3627. For emergencies, call 911 and do not wait for portal replies or routine callbacks.