Overlake Medical Center: MyChart, Doctors & Phone 2026

Bellevue, Washington patient guide

Overlake Medical Center: MyChart, Doctors, Phone, Records, Billing & Visit Help

Searching for Overlake Medical Center MyChart, doctors, phone numbers, appointments, medical records, billing, emergency care, urgent care or directions? This guide gives you the official Overlake Medical Center & Clinics routes for the Bellevue hospital, including MyChart login, doctor search, bill pay, records requests, financial assistance, emergency care and practical steps before you call or visit.

🏥 1035 116th Ave NE ☎️ Main: 425-688-5000 🔐 Overlake MyChart 📍 Bellevue, WA 98004
★ Patient task finder
What Do You Need From Overlake Medical Center?

Choose your main task below. Each answer points to the safest official route for MyChart, doctors, appointments, medical records, billing, emergency care, urgent care, visitor help or directions.

🔐 MyChart: Use the Official Overlake Portal

Correct route: Overlake uses MyChart for secure patient access.

📄

Use it for: test results, appointments, medication refills, care-team messages, medical information and bill payment.

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MyChart help: call 844-750-8525 or email mychartsupport@overlakehospital.org if you need portal support.

At a glance

Overlake Medical Center Quick Facts

Overlake Medical Center is located at 1035 116th Ave NE, Bellevue, WA 98004. The official contact page lists the main phone number as 425-688-5000.

Overlake Medical Center & Clinics is a nonprofit healthcare system based in Bellevue, Washington. The official site says Overlake became part of MultiCare Health System in 2024, while continuing to use the Overlake name and serving patients across the Eastside, King County and the North Puget Sound region.

📍 Address 1035 116th Ave NE Bellevue, WA 98004
☎️ Main phone 425-688-5000 Medical center main line
🔐 Portal MyChart Patient portal
📄 Records 425-688-5643 Hospital HIM / records
💳 Billing 425-688-5124 Billing support
Source verification: Official information was checked from Overlake pages for contact information, MyChart, medical records, billing and insurance, financial assistance, urgent care, patient rights, visitor resources and Overlake’s MultiCare affiliation. Publish-ready as of May 2026.
Name clarity

Which Overlake Medical Center Is This Guide About?

This guide is about Overlake Medical Center & Clinics in Bellevue, Washington. Some users search “Overlake Hospital,” “Overlake Medical Center,” “Overlake Hospital Medical Center,” “Overlake Bellevue,” or “Overlake MyChart.” They usually mean the same Bellevue medical center system.

Overlake is now proudly part of MultiCare, but the main patient-facing website, MyChart route and Bellevue hospital name still use Overlake branding. If you see MultiCare pages for Overlake, that can still be official, but for portal, records, billing and hospital details, Overlake’s own official pages are the cleanest starting point.

Search tip: For cleaner results, search “Overlake Medical Center Bellevue,” “Overlake MyChart,” or “Overlake medical records” instead of only searching “Overlake hospital.”
Page guide

What This Overlake Medical Center Guide Covers

Patient portal

Does Overlake Medical Center Use MyChart?

Yes. Overlake uses MyChart for patient portal access. The official Overlake patient portal page says patients need internet access and a personal email account to access MyChart.

Overlake’s MyChart login page explains that patients can communicate with their doctor, access test results, request prescription refills and manage appointments. Overlake also uses MyChart for secure online bill payment.

Correct portal

Open Overlake Patient Portal

Use this official page for MyChart access guidance.

MyChart login

Open Overlake MyChart Login

Use the secure login page for account access.

MyChart support

844-750-8525

Use for MyChart help when needed.

Portal email

mychartsupport@overlakehospital.org

Use for portal support questions when email is appropriate.

What can you do in Overlake MyChart?

Overlake MyChart can help with common patient tasks such as viewing test results, sending messages to your care team, managing appointments, requesting refills, reviewing allergies and medications, accessing records and paying eligible bills.

Use MyChart for non-urgent tasks. If your symptoms are serious, sudden or life-threatening, call 911 instead of sending a portal message.

What if your MyChart login is not working?

Use the “Forgot login information?” option on the official MyChart login page first. If the account still does not work, use the MyChart support phone number or email listed above.

Portal warning: Do not enter health information into random “Overlake MyChart” pages from search results. Start from Overlake’s official patient portal page or the official MyChart login page.
Doctors and clinics

How Do You Find Overlake Medical Center Doctors?

Use Overlake’s official Find a Doctor and location tools when looking for providers. Overlake has primary care, specialty care, urgent care and hospital services across Bellevue and nearby communities.

Because Overlake is now part of MultiCare, you may see both Overlake and MultiCare pages in search results. For Overlake-specific doctors and clinics, the official Overlake website is the safest first stop.

1

Open the official Find a Doctor page

Use Overlake Find a Doctor to search for providers connected with Overlake.

2

Search by specialty or care need

Search for primary care, cardiology, urgent care, orthopedics, cancer care, digestive health, women’s health, childbirth, surgery, neurology or other services based on your actual need.

3

Confirm the exact location

Ask whether your appointment is at the Bellevue hospital, an Overlake clinic, urgent care, specialty office or another location.

4

Verify insurance and records needed

Before booking, ask whether your exact plan is accepted, whether a referral is required and whether outside records should be sent before the visit.

Doctor search keywords users often need

Patients often search for Overlake primary care, Overlake urgent care, Overlake cardiology, Overlake orthopedics, Overlake cancer center, Overlake maternity, Overlake childbirth center, Overlake digestive health, Overlake neurology, Overlake surgery and Overlake imaging. Use the specialty term that matches your care need.

Real patient tip: When calling a clinic, ask: “Is this appointment at the hospital, an Overlake clinic, an urgent care location or a specialty office?” In a regional health system, the name can be the same while the building is different.
Phone help

Overlake Medical Center Phone Numbers and Contact Routes

The main Overlake Medical Center phone number is 425-688-5000. Use the main line for general hospital routing when you do not know which department handles your question.

For faster help, use the most specific official number when your task is clear.

Main medical center

425-688-5000

Use for general Overlake Medical Center routing.

Medical records / HIM

425-688-5643

Use for hospital medical records and continuing care records access.

Overlake Clinics records

425-635-6310

Use for outpatient clinic records access for continuing care.

Billing support

425-688-5124

Monday-Friday, 8 a.m.-4 p.m. on the billing page.

Financial assistance

425-467-3740

Use for charity care and financial assistance questions.

Interpreter services

425-688-5304

Listed in patient rights resources for language assistance.

Patient experience

425-688-5820

Use if you need more help with patient experience concerns.

Human resources

425-688-5921

Use for employment and HR questions.

Foundation

425-688-5525

Use for Overlake Foundation questions.

Urgent care Bellevue

425-635-6350

Overlake Clinics Downtown Bellevue Urgent Care.

MyChart help

844-750-8525

Use for portal support.

Emergency

Call 911

Use for life-threatening symptoms.

Calling tip: Before calling, write down the patient’s full name, date of birth, callback number, doctor name, department, date of service and exact reason for calling. It saves time if the call is transferred.
Appointments

How Do You Schedule Appointments at Overlake Medical Center?

Scheduling depends on the service you need. A primary care visit, urgent care visit, specialist appointment, imaging test, childbirth appointment, hospital follow-up or medical records request may each use a different route.

For doctor care, start with Overlake’s official Find a Doctor page. For existing patient tasks, use MyChart when eligible. For life-threatening symptoms, do not wait for a callback or portal message. Call 911.

Find a doctor

Use Overlake Find a Doctor

Search for providers and specialties.

Find a location

Use Overlake Locations

Find clinics, urgent care, hospital services and specialty offices.

Existing patients

Use MyChart

Use for eligible appointments, messages and follow-up tasks.

Urgent care

Check urgent care

Use for urgent but non-life-threatening care.

What to ask before booking

Ask whether your appointment is at Overlake Medical Center, an Overlake Clinic, an urgent care clinic, an imaging location, a specialty office or a MultiCare-affiliated location. Also ask if you need fasting, a driver, prior authorization, a referral, imaging, outside records or a doctor’s order.

Scheduling tip: If your appointment depends on a doctor order, ask whether the order has already been received before you call scheduling or arrive at the location.
Medical records

How Do You Request Overlake Medical Center Medical Records?

Overlake’s medical records page directs patients to MyChart and official request forms for record access. For hospital records and continuing care records, the page lists 425-688-5643.

For Overlake Clinics outpatient continuing care records, Overlake lists 425-635-6310. That difference matters because hospital records and clinic records may route through different teams.

1

Check MyChart first

Log in to Overlake MyChart for available results, appointments, medications, messages and record access.

2

Open the official medical records page

Use Overlake Medical Records for official record access routes and request forms.

3

Call the right records team

For Overlake Medical Center hospital records, call 425-688-5643. For Overlake Clinics outpatient records, call 425-635-6310.

4

Ask for exact record types

Request the date of service, facility, provider, discharge summary, lab result, imaging report, procedure note, medication list or full chart copy as needed.

When MyChart is enough and when formal records are better

MyChart may be enough if you need available results, appointments, messages, medications or basic record access. A formal request is better when another doctor, attorney, school, insurer, caregiver or outside facility needs an official copy.

Records tip: Ask the receiving office what it really needs. A discharge summary, recent labs and imaging report may be enough. Requesting the full chart when only one document is needed can slow the process.
Billing and insurance

How Do Overlake Medical Center Billing, Insurance and Bill Pay Work?

Overlake says patients can pay hospital or clinic bills online through MyChart, by phone at 425-688-5124, or by mail. The billing page lists Patient Financial Services mailing information at the Bellevue medical center address.

Hospital billing can be confusing because one visit may involve the hospital, clinic, physician services, labs, imaging, anesthesia, emergency care or other services. Always compare the provider name and date of service before assuming two bills are duplicates.

Pay bill

Open Billing & Payments

Use official bill payment options.

Billing phone

425-688-5124

Billing questions, Monday-Friday, 8 a.m.-4 p.m.

MyChart payment

Use MyChart

Use for secure online payment access.

Insurance coverage

View insurance coverage

Confirm final benefits with your insurance company.

Why one Overlake visit may create more than one bill

A hospital visit may include facility charges and professional charges. Your statement may come from Overlake, a provider group, a lab, imaging, anesthesia or another service. Review the date of service and provider name carefully.

Billing tip: Keep your statement, account number, insurance card, explanation of benefits, payment receipt and prior authorization together. These documents help when billing or insurance needs to review a claim.
Payment help

Does Overlake Offer Financial Assistance or Charity Care?

Yes. Overlake provides financial assistance and charity care resources. The official financial assistance page lists phone 425-467-3740, email charitycare@overlakehospital.org, and options to ask for financial counselors in person or at registration.

If you cannot pay the full balance, do not ignore the bill. Use the official financial assistance route, call billing support, or ask whether you may qualify for charity care, self-pay options or other support.

Financial assistance

Open Financial Assistance

Use official charity care and financial counselor resources.

Assistance phone

425-467-3740

Use for financial assistance questions.

Assistance email

charitycare@overlakehospital.org

Use when email communication is appropriate.

Billing support

425-688-5124

Use for bill payment or balance questions.

Financial help tip: Ask for help early. It is easier to understand assistance options before a bill becomes overdue or confusing.
Emergency and urgent care

Does Overlake Medical Center Have Emergency and Urgent Care?

Overlake Medical Center has emergency care at its Bellevue hospital, and Overlake Clinics also offers urgent care locations. For life-threatening symptoms, call 911.

Use urgent care for non-life-threatening issues that should not wait for a regular appointment. Use emergency care for severe or sudden symptoms such as chest pain, stroke signs, major trauma, severe breathing problems, heavy bleeding, sudden confusion or loss of consciousness.

Emergency

Call 911

Use for serious or life-threatening symptoms.

Main hospital

425-688-5000

Use for general hospital routing when appropriate.

Downtown Bellevue urgent care

425-635-6350

Located at 10223 NE 10th Street, Bellevue, WA 98004.

Urgent care page

Check urgent care details

Use for current location details before going.

Emergency rule: MyChart messages, online forms and appointment requests are not emergency care. Call 911 for life-threatening symptoms.
Services

What Services Is Overlake Medical Center Known For?

Overlake Medical Center & Clinics provides hospital care, primary care, urgent care and specialty services across Bellevue and nearby communities. The official site highlights heart and vascular care, digestive health, childbirth, emergency care, primary care clinics and urgent care clinics.

Because Overlake has hospital services and outpatient clinics, always confirm the exact location before your appointment. The same Overlake brand may appear on hospital, clinic, urgent care and specialty pages.

Primary care

View primary care for routine visits, prevention, referrals and ongoing care.

Urgent care

View urgent care for non-life-threatening problems that need timely attention.

Heart care

View heart and vascular care if your need involves heart-related evaluation or follow-up.

Digestive health

View digestive health for GI care, testing and specialist routes.

Childbirth

View childbirth center for maternity and birth-related care.

Cancer care

View cancer care for oncology and treatment support routes.

Service tip: Before planned care, ask who schedules the service, where it is performed, whether insurance authorization is needed, and whether results will appear in MyChart.
Before you go

Visitor, Parking and Before-You-Call Checklist

Before visiting Overlake Medical Center, confirm the department, entrance, patient room, visitor rules, parking plan and appointment instructions. The main hospital address is simple, but the exact entrance or clinic location can still matter.

This checklist is practical because many users know the hospital name but not the exact department. A few minutes of preparation can prevent wrong entrances, missed paperwork and extra phone calls.

Before you call

Have patient name, date of birth, callback number, doctor name, department, date of service and reason for calling ready.

Before appointments

Bring ID, insurance card, referral, medication list, allergies, prior records, imaging and appointment confirmation.

Before records requests

Know whether you need hospital records, clinic records, a discharge summary, test results, imaging reports or full chart copy.

Before billing calls

Have your statement, account number, date of service, insurance card and explanation of benefits ready.

What to bring for a planned hospital visit

Bring a photo ID, insurance card, medication list, allergy list, doctor order, referral or authorization, outside records, imaging reports and a payment method for copay or billing questions.

What caregivers should write down

If you are helping a patient, write down the doctor’s name, clinic or hospital location, room number, department, medication list, allergies, visitor instructions and the questions you want answered.

Visitor tip: Call first if you are visiting a restricted unit, surgery area, childbirth center or emergency department patient. Visitor rules can vary by unit and patient condition.
Avoid problems

Common Overlake Medical Center Mistakes That Waste Time

Most avoidable problems come from using the wrong portal link, wrong location, wrong records team or wrong billing route. Use official Overlake links whenever medical, billing or portal information is involved.

Mistake 1

Using random MyChart links

Many health systems use MyChart. Use Overlake’s official patient portal page or official Overlake MyChart login before entering private information.

Mistake 2

Calling the main line for every task

The main line helps, but billing, records, MyChart support, financial assistance and clinics have more specific routes.

Mistake 3

Mixing hospital and clinic records

Overlake lists different numbers for hospital records and Overlake Clinics outpatient records. Use the right one.

Mistake 4

Ignoring financial assistance

If you cannot pay, use the official financial assistance route instead of waiting until the bill becomes harder to handle.

Mistake 5

Going to the wrong location

Overlake has the Bellevue hospital plus clinics and urgent care locations. Confirm the exact address before leaving.

Mistake 6

Using MyChart for emergencies

MyChart is useful, but it is not emergency care. Call 911 for serious or life-threatening symptoms.

Map

Overlake Medical Center Map and Directions

Overlake Medical Center is located at 1035 116th Ave NE, Bellevue, WA 98004. Use the map for orientation, but confirm the exact entrance, department, appointment location and parking details before leaving.

Map Search: Overlake Medical Center Bellevue

FAQs

Overlake Medical Center FAQs

Where is Overlake Medical Center located?

Overlake Medical Center is located at 1035 116th Ave NE, Bellevue, WA 98004.

What is the Overlake Medical Center phone number?

The main Overlake Medical Center phone number is 425-688-5000.

Does Overlake Medical Center use MyChart?

Yes. Overlake uses MyChart for patient portal access. Patients can use MyChart for test results, appointments, refills, messages, records and bill payment.

What is the Overlake MyChart support number?

Overlake MyChart support is listed at 844-750-8525. The support email is mychartsupport@overlakehospital.org.

How do I find doctors at Overlake Medical Center?

Use Overlake’s official Find a Doctor page, then confirm the office location, insurance, appointment availability and records needed with the clinic or provider office.

How do I request Overlake Medical Center medical records?

Start with MyChart for available records. For hospital records or continuing care records, Overlake lists 425-688-5643. For Overlake Clinics outpatient records, it lists 425-635-6310.

How do I pay an Overlake bill?

Use Overlake’s official Billing & Payments page. Overlake says patients can pay online through MyChart, by phone at 425-688-5124, or by mail.

Does Overlake offer financial assistance?

Yes. Overlake’s financial assistance page lists phone 425-467-3740 and email charitycare@overlakehospital.org for financial assistance and charity care questions.

Is Overlake part of MultiCare?

Yes. Overlake became part of MultiCare Health System in 2024. Overlake continues to use the Overlake name and operates as part of MultiCare’s North Puget Sound region.

What should I have ready before calling Overlake?

Have the patient’s full name, date of birth, callback number, doctor name, department, date of service, insurance card and reason for calling ready.

Medical and Editorial Disclaimer

This page is an independent informational guide and is not the official Overlake Medical Center & Clinics or MultiCare website. It does not provide medical advice, diagnosis, treatment, insurance advice or emergency care. Phone numbers, portal details, doctor availability, visitor rules, billing policies, records procedures, insurance participation and patient services can change. Always verify final details with Overlake, your doctor, your insurance provider or emergency services when needed.

Final summary

Best Way to Use Overlake Medical Center Information in 2026

The best way to use Overlake Medical Center information is to start with official Overlake pages. Use MyChart for portal access, Find a Doctor for providers, Medical Records for official copies, Billing & Payments for statements, Financial Assistance for charity care questions, and the Contact page for the main address and phone number.

For emergencies, call 911. For planned care, confirm your doctor, clinic location, department, entrance, appointment time, insurance, records and payment requirements before leaving. Overlake is a large Bellevue medical system, so the right official link and exact location matter.

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