Queen Medical Center: MyChart, Doctors & Phone 2026

What to Do First Before Visiting The Queen’s Medical Center

The Queen’s Medical Center is a major hospital in Honolulu, Hawaii. Patients and families commonly search for it when they need Queen’s MyChart, emergency care, trauma care, medical records, billing help, patient estimator tools, visitor hours, parking directions, patient relations, physician office building parking, or directions to the Punchbowl Street campus.

The most useful first step is to match your need with the correct official route. A life-threatening emergency, a planned surgery, a medical-record request, a billing question, a MyChart login problem, and a family visit all require different action. For dangerous symptoms, call 911. For non-emergency tasks, use Queen’s official MyChart, medical records, billing, parking, patient relations, and patient resources pages.

The Queen’s Medical Center MyChart Patient Portal

Queen’s MyChart is the patient portal for The Queen’s Health Systems. Queen’s says patients can use MyChart to access health information, manage appointments, communicate with doctors, and handle certain bill-related tools. The MyChart login page also includes Guest Pay and video visit access.

MyChart is useful after a hospital visit, emergency visit, outpatient test, imaging service, primary care visit, specialty visit, surgery, discharge, or follow-up appointment. It can reduce confusion because patients can review available information in one secure account instead of relying only on paper instructions or phone calls.

Use Queen’s MyChart for these non-emergency tasks

• Viewing available health information and test results.
• Reviewing medications, upcoming appointments, and medical bills.
• Using Guest Pay for eligible bill payment.
• Joining supported MyChart video visits.
• Messaging a provider or care team when the feature is available and appropriate.
• Checking whether a formal medical-record request is still needed for records not visible online.

The Queen’s Medical Center Emergency Care, Trauma & Triage

The Queen’s Medical Center’s service areas include Emergency and Trauma care. For life-threatening symptoms, call 911 immediately. Queen’s also has urgent care and virtual urgent care options elsewhere in The Queen’s Health Systems for uncomplicated, non-life-threatening issues, but those routes should not replace emergency care when symptoms are dangerous.

Emergency departments use triage. That means patients are treated by medical urgency, not simple arrival order. A patient with stroke symptoms, chest pain, severe breathing trouble, major trauma, uncontrolled bleeding, sepsis symptoms, poisoning, overdose, or a severe allergic reaction may be treated before a stable patient who arrived earlier.

Call 911 immediately for these symptoms

• Chest pain, chest pressure, fainting, or symptoms that may suggest a heart attack.
• Stroke signs such as facial droop, arm weakness, sudden numbness, slurred speech, confusion, or sudden vision changes.
• Severe breathing trouble, blue lips, choking, serious allergic reaction, or uncontrolled asthma.
• Major trauma, head injury, heavy bleeding, deep wounds, serious burns, or severe fracture.
• Severe abdominal pain, poisoning, overdose, seizure, pregnancy emergency symptoms, or sudden severe headache.
• Suicidal thoughts, self-harm risk, violent crisis, or immediate danger.

When urgent care may be more practical

Queen’s urgent care resources describe urgent care as a cost-effective option for minor injuries or illnesses. For stable, uncomplicated concerns, Queen’s Island Urgent Care or virtual urgent care may be more practical than the emergency department. If symptoms are severe, unusual, rapidly worsening, or you are unsure whether waiting is safe, choose emergency care.

The Queen’s Medical Center Medical Records Request

Queen’s official request-for-records page lists The Queen’s Medical Center Medical Records Department / Release of Information Section at 1301 Punchbowl Street, Honolulu, HI 96813. For questions, Queen’s lists 808-691-4400 during regular business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding Queen’s observed holidays.

The records page says fees apply and must be paid in advance, but there is no charge for medical records sent directly to a physician or health care facility. A formal request may require identity verification, treatment dates, the specific records requested, recipient information, and a signed authorization when required.

Medical records checklist

1. Check Queen’s MyChart first if you only need records already available online.
2. Use the official Queen’s request-for-records instructions for formal copies.
3. Call 808-691-4400 if you have questions about the records request process.
4. Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
5. Specify exactly what you need: ER note, discharge summary, lab result, imaging report, operative note, clinic note, billing record, or a date range.
6. Ask whether records sent directly to a physician or health care facility can avoid patient copy fees.
7. Keep a copy of your submitted form and any mail, fax, portal, email, or in-person confirmation.

The Queen’s Medical Center Billing, Patient Estimator & Financial Help

Queen’s billing and financial resources include paying your bill, patient estimator, health insurance coverage, financial assistance, extended payment plans, pricing transparency, No Surprise Billing, and billing contact support. Queen’s lists Contact Billing at 808-691-5300.

Hospital billing can be confusing because one visit may produce more than one charge. A patient may receive bills for hospital facility services, physicians, emergency care, anesthesia, radiology, pathology, lab testing, procedures, pharmacy, imaging, or follow-up care. Before paying a large balance, compare the bill with your insurance explanation of benefits and ask whether insurance has fully processed the claim.

Billing questions to ask before paying

• Is this a hospital facility bill, physician bill, emergency physician bill, radiology bill, pathology bill, anesthesia bill, or lab bill?
• Has insurance fully processed the claim, or is this an early statement?
• Can I request an itemized bill or use the patient estimator before a planned service?
• Is financial assistance or an extended payment plan available?
• Do I need prior authorization before imaging, surgery, infusion, therapy, or outpatient testing?
• Should I pay through Queen’s MyChart Guest Pay, online payment, phone, mail, or another official route?

The Queen’s Medical Center Parking, Directions & Arrival Prep

Queen’s parking and directions page lists Physicians Office Building self-parking as open 24/7 and subject to parking rates. POB 1 Garage is located at 1380 Lusitana Street, POB 2 Garage at 1329 Lusitana Street, and POB 3 Garage at 550 South Beretania Street, accessible from Lauhala Street across from the Honolulu Board of Water Supply.

The Queen’s Medical Center is a busy Honolulu hospital campus with hospital areas, physician office buildings, clinics, parking garages, patient drop-off areas, and nearby city traffic. First-time patients should check official parking and campus map resources before traveling.

Arrival checklist

• Confirm whether your destination is the emergency department, main hospital, Queen Emma Tower, Queen Emma Clinics, POB 1, POB 2, POB 3, imaging, lab, or another department.
• Use Queen’s official parking and directions page before your first visit.
• Allow extra time for Honolulu traffic, parking, walking, elevators, registration, and visitor check-in.
• Bring photo ID, insurance card, medication list, appointment instructions, and any doctor order or referral paperwork.
• Take a photo of your parking garage, level, elevator bank, and entrance.
• Ask ahead about drop-off, wheelchair assistance, or mobility support if needed.

The Queen’s Medical Center Visitor Hours, Patient Relations & Family Support

Queen’s visitor information lists visitor hours from 8:00 a.m. to 8:00 p.m. to support patient rest and healing. After 8:00 p.m., visitors must obtain approval from the Nurse Manager or approving nurse and check in with Security in the Emergency Department for a Visitor’s Pass.

Family and friends may reach patients through Queen’s operators at 808-691-1000 from 7:00 a.m. to 10:00 p.m.; before and after those hours, calls are referred to the nurses’ station to avoid disturbing rest. Patient Relations representatives can assist with patient rights, care concerns, compliments, language services, interpreters, and translated documents at 808-691-4602, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Before visiting a patient

• Confirm the patient’s room, unit, and visitor plan before driving.
• Visit during standard hours unless you have approval for after-hours visiting.
• Do not visit with fever, cough, vomiting, diarrhea, flu-like symptoms, or contagious illness.
• Ask before bringing flowers, plants, latex balloons, outside food, or large gifts.
• Bring ID, phone charger, caregiver paperwork, medication list, or discharge notes if needed.
• Call Patient Relations if you need help with patient rights, concerns, interpreter services, or translated documents.

Key Queen’s Medical Center Services Patients Often Search For

Queen’s official hospital page highlights services such as women’s health, primary care, emergency and trauma, cancer care, neuroscience, heart and vascular, diabetes, and more. Service availability, referral rules, insurance requirements, scheduling instructions, and preparation steps can vary, so patients should use the official service pages before making plans.

Official Queen’s Medical Center Links

Use these official Queen’s Health Systems resources for current details. Hospital policies, MyChart features, records instructions, billing procedures, parking, visitor rules, and patient support resources can change.

Internal Link Note for This Article

The Queen’s Medical Center FAQs