Boise Saint Alphonsus Care Navigator
Use this 2026 guide before you visit the Saint Alphonsus Regional Medical Center ER, search MyChart, find a doctor, request medical records, pay a bill, schedule testing, or visit a patient in Boise.
Fast correction: Saint Alphonsus officially uses MyChart. The older hospital-record portal mySaintAls has been retired, while some historical records may still require Health Information Management or NextMD access.
Choose the Right Saint Alphonsus Route
Most searchers need one clear action: go to the ER, log in to MyChart, find a doctor, request records, pay a bill, schedule testing, or prepare for a hospital visit.
Saint Alphonsus Boise Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital | 208-367-2121 | General routing, patient/visitor information and department transfer. | “Can you connect me to [unit/department]?” |
| Emergency Department | 208-367-3221 | Boise ER department routing questions. | “Is this the right ER location for my situation?” |
| Central Scheduling | 208-367-8787 | Scheduled tests and appointment routing. | “What prep or order is needed?” |
| Medical Records | 208-367-2101 | Hospital medical-record routing listed on hospital page. | “Should I use MyChart, online request, email or mail?” |
| MyChart support | 208-367-6441 | Login help, 7 AM-7 PM, 7 days a week. | “Is this a login issue or missing-record issue?” |
| Billing questions | 208-367-2130 | Bill payment questions by phone. | “Is this hospital, doctor, lab or imaging billing?” |
| Resource Center | 208-367-3627 | Additional locations, care routes and service help. | “Which Saint Alphonsus location fits my need?” |
| Volunteer Services | 208-367-2112 | Volunteer routing listed on hospital page. | “What volunteer options are open?” |
| Patient Relations | 208-367-6226 | Compliments or concerns about care. | “How do I submit a concern formally?” |
Saint Alphonsus ER: 24/7 Boise Emergency and Trauma Care
Use ER / 911 now for
- Chest pain, pressure, sweating, nausea or pain spreading to arm, jaw or back.
- Stroke signs: face drooping, arm weakness, speech trouble or sudden confusion.
- Severe breathing trouble, major injury, uncontrolled bleeding or poisoning.
- Serious head injury, seizure, severe allergic reaction or sudden weakness.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
What the official ER page highlights
- Saint Alphonsus Emergency – Boise is at 1055 N Curtis Rd, Boise, ID 83706.
- The ER phone is 208-367-3221.
- The ER is listed as open 24 hours.
- Saint Alphonsus describes Boise as the region’s most advanced Trauma Center.
- Official ER page highlights board-certified emergency doctors and specially trained staff.
- The ER page notes stroke, STEMI and trauma designations, plus chest pain center designation.
Saint Alphonsus MyChart: Login, Bills, Results and Old Portal Warning
What MyChart allows
- Schedule appointments when available.
- Pay bills online.
- View health record and test results.
- Communicate directly with your care team.
- Request prescription refills.
- Conduct an online urgent care visit.
- Use the Trinity Health MyChart login route.
Important portal details
- Official MyChart support hours are listed as 7 AM-7 PM, 7 days a week.
- MyChart support phone is 208-367-6441.
- The previous hospital records portal, mySaintAls, has been retired.
- NextMD may still be available for some existing historical portal access.
- If historical health information is not in MyChart, contact Health Information Management or your provider’s office.
Find Saint Alphonsus Doctors and Appointments
Search official providers
Use the official Saint Alphonsus provider search to look by doctor name, specialty, service, location or care need.
Call for location help
The official contact page lists the Saint Alphonsus Resource Center at 208-367-3627 for additional locations near you.
Confirm before booking
Ask about insurance, referral need, new-patient status, office location, MyChart access, medical records needed and test preparation.
Medical Records: MyChart First, Then Formal Request
| Record need | Best route | What to prepare | Warning |
|---|---|---|---|
| Common hospital records | MyChart first | MyChart login and identity details. | Not every historical record may appear in MyChart. |
| Formal patient copy | Secure online request system | Driver’s license or government-issued ID. | Records cannot be released without proper identification. |
| Written authorization | Request for Access to Health Information form | Completed form plus ID copy. | Missing ID or incomplete form delays release. |
| Email submission | bo-him-releaseofinfo@saintalphonsus.org | Signed form and government ID copy. | Use official form; do not send unnecessary private details. |
| Mail submission | SAHS HIM, 1055 N Curtis Rd, Boise, ID 83706 | Signed form, ID copy and destination details. | Mail can take longer than online request. |
| Occupational Medicine records | Online request or release form | Follow separate instruction because these records are not viewable in MyChart. | Do not wait for them to appear in MyChart. |
Billing, Insurance, Estimate and Financial Assistance
Billing phone
For bill payment questions by phone, Saint Alphonsus lists 208-367-2130.
Estimate route
Saint Alphonsus links to an online price estimator tool and “Get a Quote 367-COST” from the official contact page.
Financial services
The official contact page points patients to financial services, insurance FAQs and financial assistance information.
Before paying a large bill, check this
- Is it the hospital bill, doctor bill, lab bill, imaging bill, anesthesia bill or another separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Can you use MyChart bill pay or do you need a phone payment route?
- Do you qualify for financial assistance, insurance guidance or a price estimate?
Visitor Rules at Saint Alphonsus Regional Medical Center Boise
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| Daily check-in | Boise hospital visitors must check in each day before entering the building. | Bring ID and allow extra time before going to the unit. |
| General visiting | Saint Alphonsus says visiting hours are 24 hours per day, 7 days per week. | Keep visitor numbers appropriate for space and care being given. |
| Visitor count | No strict general limit is listed, but the hospital prefers 2-3 visitors at a time. | Coordinate with family so the room is not crowded. |
| Behavioral Health Unit | Visitors must be over 18, and one visitor is permitted at a time. | Follow unit-specific hours and security process. |
| Pediatric behavioral health | Mon-Fri 5:30-6:30 PM; Sat-Sun 3:00-5:00 PM. | Confirm current rules before arrival. |
| Adult behavioral health | Mon-Fri 6:00-7:00 PM; Sat-Sun 3:00-5:00 PM. | Do not assume 24/7 visiting applies to this unit. |
| Sick visitors | Visitors with cold or flu symptoms should not visit until symptoms are gone. | Protect patients by staying home when sick. |
| Weapons | Weapons of any kind are not permitted on Saint Alphonsus property. | Do not bring weapons to campus. |
Parking, Campus Map and Arrival Tips
Campus map
Saint Alphonsus provides a Boise campus map and visitor parking resource from its official visitor information section.
Arrive early
For visits, check-in, imaging, surgery, records pickup or billing questions, allow extra time for parking, screening and the correct entrance.
Confirm location
Saint Alphonsus has many locations. Confirm whether your appointment is at the hospital, an outpatient clinic, urgent care or another campus.
Official Links After You Know the Right Route
Map and Directions
Confirm the exact location, entrance, appointment time, MyChart paperwork, insurance and prep instructions.
Visitors must check in each day before entering. Behavioral health has special hours and age rules.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Saint Alphonsus Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
ER question
Hi, I’m trying to confirm whether Saint Alphonsus Emergency - Boise is the right location for [symptom/situation]. This is not / may be life-threatening. Should I call 911 or come to the ER?MyChart
Hi, I’m trying to access my Saint Alphonsus MyChart. My issue is [login / forgot username / missing result / bill pay / old record]. Is this a MyChart support issue or Health Information Management issue?Doctor search
Hi, I need help finding a Saint Alphonsus provider for [condition/specialty]. Can you help me confirm the right location, insurance, referral needs and new-patient availability?Medical records
Hi, I need records from Saint Alphonsus Boise for service date [date]. I need [ER note / discharge summary / lab result / imaging report / full chart]. Should I use MyChart, online request, email or mail?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request itemization, estimate help or financial-assistance review?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm check-in steps, visitor timing, behavioral health restrictions if applicable, and whether the patient can receive visitors today?Saint Alphonsus Regional Medical Center FAQ
Where is Saint Alphonsus Regional Medical Center located?
Saint Alphonsus Regional Medical Center is located at 1055 N Curtis Rd, Boise, ID 83706.
What is the main phone number for Saint Alphonsus Regional Medical Center Boise?
The main hospital phone number is 208-367-2121.
What is the Saint Alphonsus Boise Emergency Department phone number?
The Saint Alphonsus Emergency – Boise phone number is 208-367-3221. For life-threatening symptoms, call 911 instead of calling the department line.
Is Saint Alphonsus Emergency – Boise open 24 hours?
Yes. The official Emergency – Boise page lists the ER as open 24 hours every day.
Does Saint Alphonsus Regional Medical Center use MyChart?
Yes. Saint Alphonsus officially provides MyChart for patient portal access, including appointments, bill payment, test results, online urgent care, prescription refills and care-team communication.
Who do I call for Saint Alphonsus MyChart login help?
MyChart login support is listed at 208-367-6441. Official support hours are 7 AM to 7 PM, 7 days a week.
What happened to mySaintAls?
The official MyChart page says the previous patient portal for hospital records, mySaintAls, has been retired. If historical information is not available in MyChart, contact Health Information Management or your provider’s office.
How do I request medical records from Saint Alphonsus Boise?
Use MyChart first. For formal copies, Saint Alphonsus offers a secure online request system for patients or a written authorization form. Requests require a driver’s license or government-issued ID and may be submitted through the official records route.
What is the Saint Alphonsus billing phone number?
For bill payment questions by phone, Saint Alphonsus lists 208-367-2130.
How do I schedule tests or appointments at Saint Alphonsus Boise?
The Boise hospital page lists Central Scheduling at 208-367-8787. You should confirm the exact location, order requirement, insurance, prep instructions and arrival time.
What are the visitor rules at Saint Alphonsus Boise?
Visitors must check in each day before entering. General visiting is listed as 24 hours per day, 7 days per week, but the hospital prefers 2-3 visitors at a time and some units, such as Behavioral Health, have special rules.
Can sick visitors visit Saint Alphonsus patients?
Visitors with cold or flu symptoms should refrain from visiting until symptoms are gone.
Are weapons allowed at Saint Alphonsus?
No. The official visitor information page says weapons of any kind are not permitted on Saint Alphonsus property.
Is Saint Alphonsus Boise a trauma center?
The official Boise hospital page says the Saint Alphonsus Trauma Center has a Level II Trauma Center designation by the Time Sensitive Emergency System.
Is this page the official Saint Alphonsus website?
No. This is an independent patient-navigation guide. Always verify current ER, MyChart, doctor, records, billing, scheduling, visitor and appointment details with Saint Alphonsus or Trinity Health.