Summit Patient Route Finder
Use this 2026 guide before you call Summit Medical Center, search MyChart, log in to MyHealthONE, find a doctor, request records, pay a bill, register online, visit a patient, or choose between the Hermitage ER and Mt. Juliet ER.
Portal correction: TriStar Summit Medical Center uses MyHealthONE. Many patients search “MyChart,” but official HCA/TriStar hospital pages point to MyHealthONE for hospital records, results, discharge instructions and bill pay.
Choose the Right Summit Medical Center Route
Most users need one practical next step: log in, call, schedule, register, request records, pay, visit, or go to the ER. Use this route finder before calling or driving.
Summit Medical Center vs TriStar Summit Medical Center
Official name
The official HCA/TriStar hospital page uses TriStar Summit Medical Center. Searchers may type “Summit Medical Center” or “Summit Hospital.”
Main campus
The hospital campus is at 5655 Frist Blvd, Hermitage, TN 37076, near Beckwith Road and I-40 access.
Second ER route
TriStar Summit also lists TriStar Mt. Juliet ER at 100 Wilfong Parkway, Mt. Juliet, TN 37122.
Summit Medical Center Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital / general information | 615-316-3000 | General routing, switchboard and department transfer. | “Can you connect me to [department/unit]?” |
| Physician referral | 855-790-3627 | Help finding a doctor. | “Who is accepting new patients for [specialty]?” |
| Consult-A-Nurse | 844-706-8773 | General nurse line guidance when not an emergency. | “Does this sound urgent enough for ER?” |
| Emergency Department | 615-316-3150 | ED department routing questions. | “Is this the correct ER entrance/route?” |
| ER registration | 615-316-3602 | Emergency registration questions. | “Where should I register after main registration hours?” |
| Mt. Juliet ER | 615-449-1100 | Mt. Juliet freestanding ER directions/questions. | “Is Mt. Juliet ER appropriate for my location?” |
| Central scheduling | 615-695-7229 / 866-695-7229 | Diagnostic procedure scheduling. | “Do I need prep, registration or prior authorization?” |
| Online registration help | 800-593-1843 / 615-695-7243 | Help with pre-registration. | “I am having trouble registering online for [service].” |
| Billing inquiries | 615-886-4788 | Hospital bill questions. | “Is this hospital bill separate from physician/anesthesia/lab?” |
| Medical Records / HIM | 615-316-3580 | Local records department routing. | “Which records request route fits my need?” |
| Records request help | 844-481-0278 | Request-status or process questions. | “Was my authorization received?” |
| Radiology | 615-316-3900 | Radiology questions. | “Do I need images, report, or both?” |
| Summit Outpatient Imaging Center | 615-316-2270 | Outpatient imaging at 3901 Central Pike. | “Which imaging location is on my order?” |
| Labor & delivery / Women’s Center | 615-316-4250 | Labor, delivery and Women’s Center questions. | “What visitor/support-person rule applies today?” |
| Gift shop | 615-316-3126 | Gift shop questions. | “Can I send or bring this item to a patient?” |
| Chaplain | 615-316-3526 | Chaplain/spiritual care help. | “Can a chaplain visit or call the patient?” |
Summit Medical Center MyChart? Use MyHealthONE
What MyHealthONE helps with
- View many hospital medical records on desktop, laptop, tablet or smartphone.
- See imaging results and hospital lab results when available.
- View discharge instructions.
- Schedule follow-up appointments when available.
- Pay hospital bills through MyHealthONE or bill-pay routes.
- Use the MyHealthONE app for mobile access.
Important MyChart correction
Many users search “Summit Medical Center MyChart,” but the official TriStar/HCA hospital route is MyHealthONE. Use the official TriStar Summit or MyHealthONE link before entering private health information.
- Portal help: 855-422-6625.
- Do not use portal messages for emergency symptoms.
- Some records may only be available through the hospital Medical Records office.
- Physician-office portal access may differ from hospital portal access.
Find Summit Medical Center Doctors and Appointments
Search official doctors
Use the official TriStar Summit doctor search by doctor name, condition or specialty, then filter by location.
Call referral help
For help finding a physician, call the official physician referral line at 855-790-3627.
Confirm before booking
Ask about insurance, referral need, new-patient status, exact office location, campus building, preparation instructions and which portal/bill system applies.
Emergency Care: Hermitage ER, Mt. Juliet ER and OB ER
Call 911 / use ER now for
- Chest pain, pressure, cold sweat, palpitations, shortness of breath, nausea or sudden weakness.
- Stroke signs: face drooping, arm weakness, speech trouble, dizziness or sudden severe headache.
- Severe breathing trouble, poisoning, overdose, seizure, major bleeding or serious injury.
- Pregnancy-related emergency symptoms needing obstetric emergency care.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
ER locations and route
- Main hospital ER: 5655 Frist Blvd, Hermitage, TN 37076.
- Main ED phone: 615-316-3150.
- ER registration phone: 615-316-3602.
- Mt. Juliet ER: 100 Wilfong Parkway, Mt. Juliet, TN 37122.
- Mt. Juliet ER phone: 615-449-1100.
- Mt. Juliet ER is located off Beckwith Road and I-40 Exit 229 and is listed open 24/7.
- OB ER is listed as open 24/7 for pregnant patients with health emergencies.
Registration, Central Scheduling and Imaging Locations
Register online for
- Surgery, procedure or scheduled appointment.
- Scheduled screening mammogram.
- Childbirth.
- Online registration uses your MyHealthONE account.
- Registration help is available Monday-Friday, 8:00 AM-5:30 PM.
Have ready
- Patient, responsible party and emergency contact information.
- All current insurance cards, including Medicare and Medicaid.
- Date of scheduled visit or expected delivery date.
- Family physician and ordering physician first and last names.
- Employer contact information.
| Scheduling / imaging need | Official detail | Practical note |
|---|---|---|
| Central scheduling | Open Monday-Friday, 7:00 AM-6:00 PM. Phone: 615-695-7229 or 866-695-7229. | Use for diagnostic procedures arranged by your physician. |
| Online registration help | Toll-free: 800-593-1843. Local: 615-695-7243. Hours: Mon-Fri, 8:00 AM-5:30 PM. | Use for MyHealthONE registration trouble before scheduled services. |
| Outpatient Imaging Center | 3901 Central Pike, Hermitage, TN. Mon-Fri 8:00 AM-7:00 PM; Sat 8:00 AM-noon. | Located next to the hospital; confirm if your order points here. |
| Summit Imaging at Lebanon | 100 Physicians Way, Suite 100, Lebanon, TN 37087. Mon-Fri 8:00 AM-5:00 PM; Sat 8:00 AM-noon. | Do not confuse with main hospital imaging. |
| Arrival documents | Bring active insurance cards, picture ID, Living Will, Advance Directives or Durable Power of Attorney if applicable. | Keep these with you for admitting/imaging/ER registration. |
Medical Records: MyHealthONE, Online Request, Mail and Physician STAT Route
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common records/results | MyHealthONE first | Portal login and patient identity details. | Many common records are available 24/7, but not all records are in the portal. |
| Formal patient request | Online medical-record request portal | Patient details, facility, dates of service and record type. | For process questions call 844-481-0278. |
| Paper authorization | Download, complete, sign and date authorization form. | Signed/dated authorization and correct destination information. | Unsigned or undated forms can delay the request. |
| Mail patient request | Nashville SSC, PO Box 290429, Nashville, TN 37229-0429 | Completed authorization and clear record request. | Mail takes longer than portal/online request routes. |
| Urgent records for physician | Physician office faxes request to 786-206-0764 | Provider letterhead with patient name, DOB, date of visit and facility. | Mark urgent requests “STAT.” |
| Non-patient third-party request | Insurance, attorney or disability service request | Third party should send request to Nashville SSC address. | For assistance call 844-481-0278. |
| Local Health Information / Medical Records | 615-316-3580 | Patient name, DOB, visit date and request type. | Use for local routing questions. |
| Radiology images/report | Radiology: 615-316-3900 | Ask whether you need image files, report, or both. | Images and written radiology reports may follow different routes. |
Billing, Payments, Estimates and Financial Help
Billing inquiries
The official phone directory lists billing inquiries at 615-886-4788. Online bill pay supports ePay, guest pay and MyHealthONE bill pay.
Payment estimator
TriStar’s financial resource site includes a patient payment estimator for commonly scheduled services, plus standard charges and pricing FAQs.
Financial assistance
TriStar says financial assistance is available for qualifying patients who need help with emergency or medically necessary care.
Before paying a confusing bill, check this
- Is it the hospital bill, doctor bill, anesthesia bill, radiology bill, lab bill, ER physician bill or another provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemization of services from a recent visit?
- Are you uninsured/self-pay and eligible to request a Good Faith Estimate?
- Do you qualify for financial assistance or another payment option?
- Does the estimate exclude complications, extra tests, procedures and non-hospital charges?
- Are you paying through an official HCA/TriStar/MyHealthONE link rather than a lookalike payment page?
Visitor Rules: Hours, ICU, Recovery Room and Women’s Center
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General visiting | General visiting hours are listed as 11:00 AM-9:00 PM daily. | Call the nursing station for unit-specific rules before arrival. |
| After 9:00 PM | Visitors are allowed only after signing in at the Emergency Department registration desk and getting a Visitor Pass. | Use ED registration route after 9 PM. |
| Room visitors | Only two visitors are allowed in the room at one time. | Coordinate family rotation before arriving. |
| Sick visitors | Visitors with colds, flu-like symptoms or contagious disease should not visit hospitalized patients. | Stay home if sick. |
| ICU | Restricted to two family members per patient at a time for 30 minutes during listed windows: 9-11 AM, 1-5 PM, 8-9 PM. | Hours may vary during emergencies, so call first. |
| Recovery room | The recovery room does not allow visitors. | Visit when the patient returns to their room. |
| Women’s Center | Visiting hours begin at 9:00 AM and conclude at 9:00 PM daily. Visitors must be at least 12, except siblings of newborns under 12 are permitted. | Confirm current birth-center rules before bringing children. |
| Smoking | Smoking is not permitted anywhere on the hospital campus, inside or outside buildings. | Do not smoke in parking areas or near entrances. |
Wi-Fi, Chapel, Campus Map, Food and Helpful Services
Wi-Fi
Complimentary Wi-Fi is available for patients and visitors.
Chapel
The chapel is open 24 hours a day and is located in the Visitor Entrance lobby on the first floor near the Volunteer Information desk. For a chaplain, call the operator, “0.”
Campus map
Campus maps are available at the information desk in the main lobby, and the visitor page links to a downloadable campus map.
Food service
Food service phone is listed as 615-316-3690. Ask the unit or lobby desk for current cafeteria/visitor meal guidance.
Gift shop
Gift shop phone is listed as 615-316-3126. Call first if you want to send an item to a patient.
Thank a caregiver
The visitor page links to a “thank a TriStar Health employee” route and a patient story submission route.
Official Links After You Know the Right Route
Map and Directions
Use 5655 Frist Blvd, Hermitage, TN 37076 for the main campus.
Use 100 Wilfong Parkway, Mt. Juliet, TN 37122 for the separate Mt. Juliet emergency location.
Confirm whether your order is for the hospital, 3901 Central Pike, or Summit Imaging at Lebanon.
Summit Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Summit Medical Center hospital records through MyHealthONE. My issue is [login / missing result / bill pay / discharge instructions]. What is the correct support step?Doctor search
Hi, I need help finding a TriStar Summit doctor for [condition/specialty]. Can you confirm accepting-new-patient status, insurance, referral needs and exact office location?Medical records
Hi, I need TriStar Summit records from [date]. I need [ER note / discharge summary / imaging report / images / labs]. Should I use MyHealthONE, online request, mail, or physician STAT request?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or a separate provider bill? Has insurance processed it, and can I request itemization, payment options or financial assistance?Registration
Hi, I have a scheduled [procedure/mammogram/childbirth] visit on [date]. Do I need MyHealthONE online registration, and what information should I prepare?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visiting hours, ICU/Women’s Center rules, after-9 PM sign-in route and whether children can visit?Summit Medical Center FAQ
Where is TriStar Summit Medical Center located?
TriStar Summit Medical Center is located at 5655 Frist Blvd, Hermitage, TN 37076.
What is Summit Medical Center’s main phone number?
The main phone number listed for TriStar Summit Medical Center is 615-316-3000.
Does Summit Medical Center use MyChart?
TriStar Summit Medical Center uses MyHealthONE for hospital portal access. Many patients search for MyChart, but the official HCA/TriStar hospital route is MyHealthONE.
What can I do in MyHealthONE?
MyHealthONE helps patients access many hospital records, imaging results, hospital lab results, discharge instructions, follow-up appointment options and hospital bill payment when available.
Who do I call for MyHealthONE support?
The MyHealthONE Support Team phone number listed on TriStar bill pay guidance is 855-422-6625.
How do I find doctors at TriStar Summit Medical Center?
Use the official TriStar Summit doctor search page or call the physician referral line at 855-790-3627.
What is the TriStar Summit Emergency Department phone number?
The official phone directory lists the Emergency Department at 615-316-3150. For life-threatening symptoms, call 911 instead of calling the department line.
Does TriStar Summit have another ER location?
Yes. TriStar Summit lists TriStar Mt. Juliet ER at 100 Wilfong Parkway, Mt. Juliet, TN 37122. The phone number listed for more information or directions is 615-449-1100.
Does TriStar Summit have obstetric emergency care?
Yes. TriStar Summit’s emergency care page says its obstetric emergency room is open 24/7 for pregnant patients experiencing a health emergency.
How do I register online before a scheduled visit?
TriStar Summit says online registration is available for surgery, procedure or scheduled appointment, scheduled screening mammogram and childbirth. Patients sign in using a MyHealthONE account.
What do I need for online registration?
Have patient, responsible party and emergency contact information, all current insurance cards including Medicare and Medicaid, scheduled visit or expected delivery date, family and ordering physician names, and employer contact information.
Who do I call if I have trouble registering online?
The online registration page lists toll-free support at 800-593-1843 and local support at 615-695-7243, Monday through Friday from 8:00 AM to 5:30 PM.
How do I request medical records from TriStar Summit?
Start with MyHealthONE for common records. For formal records, use the online medical-record request portal or complete and sign the authorization form. Patient and third-party mail requests go to Nashville SSC, PO Box 290429, Nashville, TN 37229-0429.
Who do I call for medical-record request help?
For medical-record request assistance, the official records page lists 844-481-0278. The phone directory also lists Health Information / Medical Records at 615-316-3580.
How can a physician request urgent records?
For immediate continuity of care, the physician office can fax a written request on letterhead to 786-206-0764 with the patient’s name, date of birth, date of visit and treated facility, and should mark urgent requests as STAT.
Who do I call for billing questions?
The official phone directory lists billing inquiries at 615-886-4788. Patients can also use TriStar’s secure online bill pay, guest pay or MyHealthONE bill pay.
What are general visitor hours at TriStar Summit?
General visiting hours are listed as 11:00 AM to 9:00 PM daily. After 9:00 PM, visitors must sign in at the Emergency Department registration desk and obtain a Visitor Pass.
What are ICU visiting hours at TriStar Summit?
ICU visitation is restricted to two family members per patient at a time for 30 minutes during the listed windows: 9:00 AM-11:00 AM, 1:00 PM-5:00 PM and 8:00 PM-9:00 PM. Hours may vary during emergencies.
Does TriStar Summit offer Wi-Fi?
Yes. The visitor page says complimentary Wi-Fi is available for patients and visitors.
Is this page the official TriStar Summit website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, emergency, records, billing, registration, visitor and appointment details with TriStar Summit Medical Center or TriStar Health.