Bernardine Medical Center: MyChart, Doctors & Phone 2026

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Independent patient navigation guide

St. Bernardine Medical Center My Portal, Doctors, Phone & Visit Help

Use this guide for Dignity Health – St. Bernardine Medical Center in San Bernardino, California. It brings together the official phone number, patient portal route, doctor search, emergency room hours, medical records, billing, visitor rules, parking, map, cafeteria, gift shop, and practical visit-planning steps in one mobile-friendly page.

Official hospital page Call 909-883-8711 Open patient portal Open map section
Most searched details Hospital: St. Bernardine Medical Center Address: 2101 N. Waterman Ave, San Bernardino, CA 92404 Main phone: 909-883-8711 ER: Open 24 hours, 7 days a week Portal: Dignity Health / CommonSpirit patient portal, not standard MyChart
Emergency warning: For chest pain, stroke symptoms, severe breathing trouble, major bleeding, poisoning, serious injury, seizure, severe allergic reaction, suicidal crisis, sudden confusion, or any rapidly worsening condition, call 911 or go to the nearest emergency room. Do not wait for a patient portal reply, web form, doctor search result, or routine callback.
Quick answer

St. Bernardine Medical Center Quick Facts

Main hospital 2101 N. Waterman Ave, San Bernardino, California 92404.
Main phone 909-883-8711 Main switchboard and hospital routing.
Emergency room 24/7 The emergency room location page lists open 24 hours every day.
Records phone 909-881-4358 Health Information Management questions and medical records help.
MyChart clarification: Many patients search “St. Bernardine Medical Center MyChart,” but the official Dignity Health/CommonSpirit route is shown as My Portal / patient portal. Use the portal for health records, clinical summaries, lab and imaging results, appointment-related information, and available care-team tools.

Quick Navigation

Pick the task closest to what you need. This helps you avoid outdated directory pages, wrong portal links, and wrong entrances.

My Portal / MyChart Find doctors ER and hours Phone numbers Parking and directions Medical records Billing help Visitor rules Services Map Official links FAQs
Patient shortcut

What Should You Do First?

If you need records or portal access Start with the Dignity Health/CommonSpirit patient portal. If you need formal records, contact Health Information Management at 909-881-4358.
If you need a doctor Use the official CommonSpirit Find a Doctor tool, then call the office to confirm insurance, location, new-patient status, and appointment availability.
If you are visiting someone Read the official visitor guidelines first. St. Bernardine allows up to two visitors at a time, but restrictions and unit rules can change.
Portal help

St. Bernardine Medical Center MyChart / My Portal Login Help

St. Bernardine Medical Center is part of Dignity Health / CommonSpirit. The official patient route is commonly shown as My Portal or the CommonSpirit patient portal, not a standard hospital MyChart page. The portal can help patients access health information between visits, including available test results, appointment tracking, visit summaries, and medical record tools.

Portal access and sign-up requirements can vary by location and the facility where you received care. If your portal does not show a visit, result, or record, use the medical records route instead of assuming the information is missing forever.

Use the official patient portal link

Start from the official CommonSpirit patient portal page before entering private health information. Avoid search ads or copied portal pages.

Check whether your record is hospital-based

Hospital records, physician-office records, urgent care records, imaging records, and lab records may not always appear in the same place at the same time.

Use the portal for non-urgent tasks only

Portal messages and records tools are not emergency-care tools. Use 911 or emergency care for serious symptoms.

Use Health Information Management if the portal is not enough

For formal copies or release of records, St. Bernardine lists Health Information Management contact methods, including phone, fax, mail, and in-person hours.

Open patient portal Medical records page Call records
Doctors and appointments

How to Find St. Bernardine Medical Center Doctors

The safest official route is the CommonSpirit / Dignity Health Find a Doctor tool. You can search by specialty, location, or availability. CommonSpirit’s own notice says doctor information is submitted by participating doctors and should be verified by calling the doctor’s office in advance.

Do not assume every doctor connected to St. Bernardine sees patients inside the main hospital. Some doctors may practice at outpatient offices, Dignity Health Medical Group locations, specialty clinics, imaging locations, or other nearby sites.

Search by specialty Useful for cardiology, orthopedics, neurology, family medicine, general surgery, maternity care, weight loss surgery, wound care, and other services.
Search by location Use San Bernardino or the St. Bernardine area, then confirm the exact office address before booking.
Confirm insurance Ask whether the doctor, hospital, lab, imaging, anesthesia, and facility charges are in-network for your exact plan.
Ask about referral needs Some specialists may need a referral, authorization, outside records, imaging, labs, or a primary-care order before scheduling.
Appointment phone script: “I’m looking for care connected to St. Bernardine Medical Center for [condition]. Is this provider accepting new patients? Which address should I use? Do I need a referral, authorization, records, imaging, labs, or portal setup before my visit?”
Find a doctor Call hospital main line
Emergency care

Emergency Room and Hospital Hours

The Emergency Room at Dignity Health – St. Bernardine Medical Center is listed at 2101 N. Waterman Ave, San Bernardino, CA 92404 and open 24 hours every day. The hospital’s emergency services page also describes emergency care as 24/7 and mentions a fast-track ER program for minor injuries.

A hospital can have a 24/7 emergency department while other departments operate on separate schedules. Medical records, financial counseling, outpatient offices, cafeteria, gift shop, and specialty services can have separate hours.

Use ER now Chest pain, stroke signs, severe breathing trouble, major bleeding, seizure, severe allergic reaction, serious injury, poisoning, suicidal crisis, or sudden confusion.
Call 911 when needed If symptoms may be life-threatening, do not drive yourself or wait for an online answer.
Use routine care for non-urgent issues For mild symptoms, medication questions, chronic care, forms, or routine follow-up, use your doctor or portal route instead of the ER.
Know the ER entrance Dignity Health says the emergency department entrance is one block south of Highland on E. 21st Street.
ER triage reality: Emergency departments treat patients by urgency. A patient who arrives after you may be seen first if their condition is more serious.
Official ER location page Emergency services page
Call routing

St. Bernardine Medical Center Phone Numbers

Need Official number / route Best use
Main hospital switchboard 909-883-8711 General hospital routing, main campus questions, patient-room routing, and reaching departments.
Medical records questions 909-881-4358 Health Information Management, records release questions, portal access enrollment help, and records request questions.
Medical records fax 909-881-4547 Faxing formal records requests, continuation-of-care requests, or status inquiries when directed by HIM.
Billing office 909-881-4422 / 909-881-4418 Hospital billing questions, payment arrangements, financial counseling, and statement help.
Billing disputes and appeals 888-488-7667 Billing disputes, appeals, and cost-estimate questions listed by Dignity Health.
Insurance questions 909-883-8711 ext. 3139 Insurance questions listed in the hospital department phone directory.
Admission nurse 909-881-4338 ext. 4338 Admission-related routing listed in the department phone directory.
Post-discharge assistance 909-883-8711 ext. 3771 Post-discharge questions listed by the hospital phone directory.

Phone safety: If someone unexpectedly calls claiming to be from billing, records, insurance, or the portal and asks for private information, hang up and call an official St. Bernardine or Dignity Health number yourself.

Parking and directions

Parking, Entrances and Directions

St. Bernardine is located at the intersection of Waterman Avenue and Highland: 2101 N. Waterman Ave, San Bernardino, CA 92404. Dignity Health says free valet service for patients and visitors is offered at the main hospital entrance on E. 21st Street, one block south of the Waterman and Highland intersection.

The emergency department entrance is located one block south of Highland on E. 21st Street. Dignity Health’s directions page says daytime gates on 21st Street and Highland open at 5:00 a.m. and close at 8:00 p.m.; direct access to the parking structure is through the 21st Street gate. Between 8:00 p.m. and 6:30 a.m., visitors use the parking lot outside the Emergency Department through the E. 21st Street emergency entrance.

Daytime arrival Use the 21st Street gate for direct access to the parking structure when open.
Nighttime arrival Between 8:00 p.m. and 6:30 a.m., use the emergency department parking lot through the E. 21st Street entrance.
Valet Free valet service is listed at the main hospital entrance on E. 21st Street.
First visit tip Plan extra time for parking, security, check-in, elevators, wayfinding, and registration.
Before leaving: Ask your clinic or department which entrance is closest. ER, surgery, imaging, maternity, records, billing, and visitor destinations may not use the same best arrival point.
Official directions and maps View embedded map
Map

St. Bernardine Medical Center Map

Use this map for general driving directions to the main hospital. For the correct entrance, valet point, emergency entrance, parking gate, or department-specific arrival instruction, verify with the official hospital page or call before leaving.

Medical records

St. Bernardine Medical Center Medical Records

St. Bernardine’s Health Information Management Department handles medical record release of information for hospital patient care areas. Dignity Health says patients can use the online patient portal to view, download, or send available records to a health care provider. For formal copies, use the patient access request form or the authorization to disclose form when records must be released to someone else.

The medical records contact details listed by Dignity Health are: Health Information Management Department, 2101 N. Waterman Ave, San Bernardino, CA 92404. Fax: 909-881-4547. Questions: 909-881-4358. Email listed for portal requests: sbmcmedicalrecords@dignityhealth.org.

Use the portal first Best for available personal health records, clinical summaries, lab results, imaging results, instructions, and education related to your care.
Use HIM for formal copies Best for complete records, outside provider transfer, legal requests, insurance requests, and records not visible in the portal.
In-person hours Dignity Health lists the Main Lobby records office Monday-Friday, 8:00 a.m. to 4:00 p.m., closed weekends, with a 12:30 p.m.-1:00 p.m. closure.
Email caution The listed email is intended for patient portal requests and should not be used for subpoena status or continuation-of-care requests.
Records request checklist: Bring or include patient name, date of birth, dates of service, specific record type, where records should be sent, your photo ID, and the correct signed authorization form.
Official medical records page Call records
Billing and financial help

Billing, Payment, Estimates and Financial Assistance

St. Bernardine’s billing department lists telephone assistance at 909-881-4422 or 909-881-4418. The Financial Counseling office is listed at 2101 N. Waterman Avenue, San Bernardino, CA 92404, with hours Monday-Friday from 8:30 a.m. to 3:30 p.m..

Dignity Health also lists 888-488-7667 for billing disputes, appeals, and estimated cost questions. For online bill pay, St. Bernardine’s pay page says payment options include cash, check, Visa, MasterCard, and American Express. Payments can also be mailed to St. Bernardine Medical Center, File #54772, Los Angeles, CA 90074-4772.

Before care Ask your insurer if the hospital, doctor, lab, imaging, anesthesia, emergency care, or facility service is in-network.
After care Compare your Dignity Health statement with your insurance Explanation of Benefits before assuming the balance is final.
If you need help Ask about financial assistance, payment arrangements, itemized bills, estimates, disputes, appeals, and pending insurance processing.
Billing phone script: “I’m calling about a St. Bernardine Medical Center bill. I have the WID number or account number, date of service, insurance information, and Explanation of Benefits. Can you confirm the balance, claim status, payment options, financial assistance, or dispute route?”
Billing and payment page Pay your bill Call billing
Visitor planning

Visitor Rules, Critical Care Hours and Safety Notes

St. Bernardine’s visitor guidelines say visitors are important to healing and that patients may have up to two visitors at a time under the listed guidance. The page also says visitors must wear face coverings upon entry and while in the hospital, use hand sanitizer when entering and exiting a patient room, and avoid visiting if they have signs or symptoms of illness.

For the Critical Care Unit, the visitor page says visitors will be accommodated during all hours except between 6:30 a.m. and 8:00 a.m. and 6:30 p.m. and 8:00 p.m.. It also notes the Intensive Care Unit closes during shift changes for privacy reasons and advises speaking with the nurse about special needs.

Visitor count Up to two visitors at a time is listed, but unit-specific and seasonal restrictions may change.
Illness rule Do not visit if you have fever, cough, sore throat, runny nose, rash, diarrhea, or recent exposure to someone with symptoms.
Room-only visitation The visitor page says visitation is restricted to the patient’s room only, with no waiting in hallways.
Tobacco-free campus St. Bernardine lists a tobacco-free campus policy, including exterior walkways and parking areas.
Before visiting: Call the hospital or patient unit for current rules. Visitor policies can change because of patient condition, infection control, influenza season, COVID-19 guidance, ICU rules, privacy, and staffing needs.
Official visitor guidelines Call main hospital
Food and gift shop

Cafeteria, Gift Shop and Spiritual Care

The St. Bernardine cafeteria is open to the public seven days per week, with weekday breakfast, lunch, and dinner windows and shorter weekend hours. The gift shop is located in the main lobby and offers cards, flowers, stuffed animals, baby gifts, snacks, and other items. The gift shop page also lists phone orders through 909-883-8711 ext. 3138.

St. Bernardine also offers spiritual care for all faiths and spiritual traditions. The chapel is located just off the main lobby and elevator area and is available 24 hours a day for quiet prayer, meditation, and reflection.

Cafeteria weekday hours Monday-Friday: 6:30-10:00 a.m., 10:30 a.m.-2:30 p.m., and 3:00-7:00 p.m., with prep closures.
Cafeteria weekend hours Saturday-Sunday: 7:00-10:00 a.m. and 10:30 a.m.-3:00 p.m., closed after 3:00 p.m.
Gift shop hours Monday-Friday: 9:00 a.m.-8:00 p.m. Saturday-Sunday: 10:00 a.m.-2:00 p.m.
Cafeteria and gift shop Spiritual care services
Care areas

Services Patients Commonly Search For

St. Bernardine’s official site highlights services such as emergency services, heart care, orthopedics, stroke care, surgical weight loss, cancer services, imaging, da Vinci surgery, family birth center, neurological services, urgent care center, and wound healing center.

Service availability, office hours, referral requirements, insurance authorization, and exact check-in location can vary. Always confirm the department, building, entrance, preparation instructions, and whether outside records or imaging are needed.

Emergency services24/7 emergency care for serious or life-threatening symptoms.
Heart careAsk about cardiology records, imaging, medication list, and test preparation.
OrthopedicsBring X-ray/MRI reports, injury date, prior treatment records, and insurance referral details.
Stroke careCall 911 for stroke signs. Do not drive yourself or wait for a portal reply.
Family birth centerAsk about registration, visitor rules, parking, classes, and what to bring.
ImagingConfirm fasting, medication restrictions, prior images, and where results will be sent.
Wound healingBring medication list, diabetes history, vascular history, wound timeline, and prior treatment notes.
Surgical weight lossAsk about seminar steps, insurance requirements, records, and pre-surgery evaluations.
Visit checklist

What to Bring Before You Go

Bring identity and coverage Photo ID, insurance cards, referral paperwork, authorization details, pharmacy card, and appointment confirmation.
Bring medication details Prescription medicines, over-the-counter medicines, supplements, allergies, dose, timing, pharmacy name, and recent medication changes.
Bring outside records For specialty care, bring recent labs, imaging reports, discharge summaries, procedure notes, pathology reports, and referral letters.
Bring caregiver documents if needed Power of attorney, guardianship papers, proxy authorization, or legal representative documents if managing care for someone else.
Before arrival, ask: “Which entrance should I use? Do I need to fast? Should I stop any medicine? Do I need a driver? Will I need records, imaging, insurance authorization, or a referral before this visit?”
Avoid these mistakes

Common Mistakes Patients Should Avoid

Searching only for “MyChart” St. Bernardine uses Dignity Health/CommonSpirit My Portal / patient portal wording, not a simple standard MyChart route.
Going to the wrong entrance Emergency, main entrance, valet, parking structure, and nighttime access can use different arrival routes.
Assuming every service is 24/7 The ER is listed 24/7, but records, billing, cafeteria, gift shop, clinics, and outpatient services have separate hours.
Waiting too long for records Formal medical records requests can take time and may require a signed form. Start early before outside appointments.
Skipping visitor-rule checks Visitor rules can change by unit, infection-control season, ICU shift changes, patient condition, and hospital policy.
Not checking insurance details Hospital, physician, lab, imaging, anesthesia, ER, and facility charges can process differently with insurance.
FAQs

St. Bernardine Medical Center FAQs

What is the main phone number for St. Bernardine Medical Center?

The main hospital switchboard number listed for St. Bernardine Medical Center is 909-883-8711.

Where is St. Bernardine Medical Center located?

St. Bernardine Medical Center is located at 2101 N. Waterman Ave, San Bernardino, CA 92404.

Is the St. Bernardine emergency room open 24 hours?

Yes. The official emergency room location page lists the Emergency Room at Dignity Health – St. Bernardine Medical Center as open 24 hours every day.

Does St. Bernardine Medical Center use MyChart?

St. Bernardine uses Dignity Health/CommonSpirit patient portal resources, often shown as My Portal. Patients searching for MyChart should use the official patient portal route or the medical records page for formal copies.

How do I find doctors at St. Bernardine Medical Center?

Use the official CommonSpirit Find a Doctor tool. Then call the doctor’s office to confirm accepting-new-patient status, insurance, exact address, referral needs, and appointment availability.

What is the medical records phone number?

St. Bernardine lists medical records questions at 909-881-4358 and fax 909-881-4547. The Health Information Management Department is located at 2101 N. Waterman Ave, San Bernardino, CA 92404.

What are the medical records office hours?

The medical records page lists Main Lobby hours Monday-Friday from 8:00 a.m. to 4:00 p.m., closed weekends, with a closure from 12:30 p.m. to 1:00 p.m.

Who do I call for billing help?

St. Bernardine lists billing telephone assistance at 909-881-4422 or 909-881-4418. For billing disputes, appeals, or estimates, Dignity Health lists 888-488-7667.

Is parking available at St. Bernardine Medical Center?

Yes. Dignity Health lists parking and free valet service at the main hospital entrance on E. 21st Street. Daytime and nighttime entrance instructions differ, so check the official directions page before visiting.

What are the visitor rules?

St. Bernardine’s visitor page says patients may have up to two visitors at a time under the listed guidance, with illness screening, masking, hand hygiene, and unit-specific restrictions. Critical Care Unit visiting is restricted during shift-change windows.

Is this the official St. Bernardine Medical Center website?

No. This is an independent patient navigation guide. Use Dignity Health, CommonSpirit, and the official St. Bernardine pages for current medical, billing, records, visitor, parking, portal, and emergency instructions.

Final Summary

St. Bernardine Medical Center is located at 2101 N. Waterman Ave in San Bernardino, California. The main phone number is 909-883-8711, the emergency room is listed open 24/7, and the correct portal route is Dignity Health/CommonSpirit My Portal or patient portal rather than a standard MyChart page.

Before going, confirm the exact entrance, parking route, department hours, visitor rules, insurance status, records requirements, and whether a referral or authorization is needed. For life-threatening symptoms, call 911 or use emergency care instead of waiting for an online message or routine phone call.

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