Sutter Sacramento Patient Hub
Use this 2026 guide before you call Sutter Medical Center, search for MyChart, find a Sutter doctor, request medical records, pay a bill, check parking, visit the emergency department, or drive to the Sacramento campus.
Fast portal answer: Sutter patients use My Health Online. Many people search “Sutter MyChart,” but the safer official route is Sutter’s My Health Online page or app.
What Do You Need from Sutter Medical Center?
Sutter Medical Center Phone Numbers: Use the Right Route
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 916-887-0000 | Hospital routing, patient/visitor questions, department transfer and campus help. | Life-threatening emergency symptoms. |
| Emergency Department | 916-887-1130 | Emergency department routing questions at Sutter Medical Center, Sacramento. | Calling instead of 911 for immediate danger. |
| My Health Online support | 800-4SUTTER / 800-478-8837 | Portal enrollment, login, two-step verification and technical questions. | Urgent symptoms, test-result interpretation or emergency care. |
| Billing and insurance | 800-4SUTTER / 800-478-8837 | Billing questions, claims, financial assistance, accepted health-plan routing and bill records. | Medical records release or clinical advice. |
| Doctor search / appointment help | Use official Find a Doctor or 800-4SUTTER | Find providers, locations, appointment routes and accepted care access. | Emergency triage. |
| Medical records | Online Medical Record Request form | Formal copies of records with photo ID upload when required. | Billing disputes or emergency symptoms. |
| Women’s & Children’s Center | 916-887-0000 | Anderson Lucchetti Women’s & Children’s Center routing at 2825 Capitol Avenue. | 911-level pregnancy or newborn emergencies. |
Sutter Medical Center MyChart? Use My Health Online
What My Health Online helps with
- Schedule or manage some appointments when available.
- Send secure non-urgent messages to your care team.
- View test results and visit information when released.
- Manage medications and request refills when available.
- Access health records and after-visit information.
- Pay bills online through Sutter billing tools.
- Use the My Health Online app or official Sutter web login.
Important portal correction
Patients often search “Sutter Medical Center MyChart,” but Sutter Health uses the patient-facing name My Health Online. Sutter says patients can sign up online, call 800-4SUTTER, or register through a doctor’s office.
Find Sutter Medical Center Doctors and Appointments
Use official search
Use Sutter’s official doctor search instead of old third-party directories. Filter by specialty, condition, provider name, location and appointment availability.
Use MHO when available
My Health Online can help with appointment tools for eligible Sutter patients. If a provider does not appear, call the office or use Sutter’s contact route.
Confirm the exact building
Sutter Medical Center, Sacramento includes multiple nearby buildings and services. Confirm address, entrance, department and parking before leaving.
Before booking or visiting, ask this
- Is the visit at Ose Adams Medical Pavilion, Anderson Lucchetti Women’s & Children’s Center, an imaging center, surgery center or a nearby Sutter clinic?
- Does your insurance require a referral, order or prior authorization?
- Should outside records, imaging, lab results or medication lists be sent first?
- Can the appointment be handled through My Health Online?
- Will physician, hospital, lab, imaging or anesthesia services bill separately?
Sutter Medical Center Sacramento Campus: Which Building?
| Campus area | Official detail | Best user action |
|---|---|---|
| Ose Adams Medical Pavilion | 2825 Capitol Avenue, Sacramento, CA 95816. | Use for main adult hospital-related routing; confirm department and entrance. |
| Anderson Lucchetti Women’s & Children’s Center | 2825 Capitol Avenue; phone listed as 916-887-0000; open 24 hours. | Use for women’s and children’s services; confirm maternity, pediatrics or NICU instructions. |
| Emergency Department | 2825 Capitol Avenue; phone 916-887-1130; open 24 hours. | Use emergency care for serious symptoms; call 911 for life-threatening conditions. |
| Surgery Center | Listed at 2825 Capitol Avenue. | Confirm arrival time, fasting, medication instructions, ride home and registration details. |
| Nearby Sutter offices | Some clinics and specialty offices are near, but not inside, the main hospital building. | Check the appointment reminder for suite, floor, garage and entrance. |
Emergency Department: When to Go Now
Use 911 / ER now for
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble, sudden confusion or sudden vision change.
- Severe bleeding, poisoning, overdose, seizure, serious injury or major trauma.
- Severe allergic reaction, severe burns, serious head injury or rapidly worsening symptoms.
- Suicidal crisis or immediate danger to self or others.
Official ER details to know
- Sutter Medical Center Emergency Department is listed at 2825 Capitol Avenue, Sacramento, CA 95816.
- The ER phone number is listed as 916-887-1130.
- The ER is listed as Open 24 Hours.
- Sutter describes emergency care as 24/7 care for urgent injuries, severe illnesses and life-threatening conditions.
- Do not choose an ER based only on an online wait-time estimate; choose the safest route for the patient.
Medical Records: My Health Online, Online Request and Photo ID
| Record need | Best route | What to prepare | Important note |
|---|---|---|---|
| Quick access to available records | My Health Online | Official MHO login and correct Sutter account. | Good for available results, visit summaries and records already released to the portal. |
| Formal medical-record copy | Sutter online Medical Record Request form | Patient identity, dates of service, facility and requested record type. | Sutter says to be prepared to upload a copy of photo ID when using the online form. |
| Records for another doctor | Ask the receiving doctor what they need | Visit note, discharge summary, imaging report, labs or operative note. | Written reports and image files may be handled differently. |
| Billing records | Sutter billing route / 800-4SUTTER | Account number, date of service, insurance details and patient identity. | Billing records are not the same as clinical medical records. |
| Urgent continuity request | Receiving provider should use official Sutter records route | Patient identifiers and care-continuity need. | Do not rely on a patient hand-carrying incomplete records for urgent care. |
Billing, Insurance, Bill Pay and Financial Questions
Bill pay routes
Sutter lets patients pay online as a guest, through My Health Online or by phone through 800-4SUTTER.
Billing questions
Sutter’s contact and billing pages route billing, claims, financial assistance and accepted health-plan questions to 800-4SUTTER or online chat.
Before paying
Check whether the charge is hospital, physician, anesthesia, imaging, lab or another separate provider bill before you assume one payment covers everything.
Before paying or disputing a large bill, check this
- Has your insurance processed the claim and issued an Explanation of Benefits?
- Is the balance visible in My Health Online?
- Do you need an itemized bill or billing records?
- Is this a hospital bill, doctor bill, anesthesia bill, lab bill or imaging bill?
- Do you need financial assistance, a payment arrangement or accepted-health-plan confirmation?
- Are you asking for a cost estimate before care rather than paying a current bill?
Parking, Entrances and Visitor Planning
Parking details to know
- Sutter’s location pages describe patient and guest parking entrance on 29th Street between L Street and Capitol Avenue.
- Ose Adams Medical Pavilion location details mention free valet parking.
- Anderson Lucchetti Women’s & Children’s Center parking guidance points visitors to Lot B and a bridge route.
- Parking details can change during construction, events or hospital operations; confirm before a long visit.
Bring for a visit or appointment
- Photo ID and insurance card.
- Medication list, allergies and pharmacy information.
- Referral, order, prior authorization or appointment instructions if required.
- Outside records or imaging if your care team requested them.
- Phone charger, mask if required, payment method and visitor contact number.
Official Links After You Know the Right Route
Map and Directions
Use 2825 Capitol Avenue, Sacramento, CA 95816, unless your appointment reminder lists a different Sutter building.
The emergency department is listed at the Capitol Avenue campus. For severe symptoms, call 911.
Check 29th Street parking guidance and confirm the entrance for your exact department before driving.
Sutter Medical Center Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Sutter Medical Center information through My Health Online. My issue is [login / two-step code / missing result / bill / proxy access]. Should I call MHO support or the department?Doctor search
Hi, I need help finding a Sutter doctor for [condition/specialty] at or near Sutter Medical Center Sacramento. Can you confirm new-patient availability, location, insurance/referral needs and whether online scheduling is available?Medical records
Hi, I need records from Sutter Medical Center, Sacramento for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use My Health Online or the formal medical-record request form?Billing
Hi, I received a Sutter bill for account [number]. Is this hospital, physician, lab, imaging, anesthesia or another charge? Can I request a copy, itemized statement, billing records or financial-assistance review?Visitor
Hi, I want to visit [patient/unit] at Sutter Medical Center. Can you confirm current visitor rules, entrance, parking, allowed items and whether unit-specific restrictions apply?Emergency symptoms
Hi, I’m not sure whether this is ER-level. The symptoms are [symptoms]. Should I call 911, go to the emergency department, call my doctor, or use another care route?Sutter Medical Center FAQ
Where is Sutter Medical Center, Sacramento located?
Sutter Medical Center, Sacramento is located at 2825 Capitol Avenue, Sacramento, CA 95816.
What is the main phone number for Sutter Medical Center, Sacramento?
The main hospital phone number listed for Sutter Medical Center, Sacramento is 916-887-0000.
Does Sutter Medical Center use MyChart?
Sutter’s official patient portal is My Health Online. Many patients search for MyChart, but the safest official route is Sutter’s My Health Online page or app.
How do I sign up for My Health Online?
Sutter says patients can sign up online, call 800-4SUTTER, or register at a doctor’s office.
What is the My Health Online support phone number?
Sutter routes My Health Online technical support to 800-4SUTTER, which is 800-478-8837. Sutter’s help page lists support availability on weekdays from 7:00 AM to 7:00 PM.
What can I do in My Health Online?
My Health Online can help patients manage appointments, messages, test results, medications, records and bill-related tasks when those tools are available for the patient’s care.
What is the Sutter Medical Center Emergency Department phone number?
The Sutter Medical Center Emergency Department phone number is listed as 916-887-1130. For life-threatening symptoms, call 911 instead of calling the department line.
Is Sutter Medical Center Emergency Department open 24 hours?
Yes. Sutter lists the Sutter Medical Center Emergency Department at 2825 Capitol Avenue as open 24 hours.
How do I find Sutter Medical Center doctors?
Use Sutter Health’s official Find a Doctor tool. Search by specialty, condition, provider name or location, then confirm the exact office, insurance, referral needs and appointment route.
How do I request Sutter medical records?
Start with My Health Online for available portal records. For formal copies, use Sutter’s online Medical Record Request form and be prepared to upload a copy of photo ID.
Who do I call for Sutter billing questions?
Sutter’s contact and billing pages route billing questions, claims, billing records, financial assistance and accepted health-plan questions to 800-4SUTTER, which is 800-478-8837.
Where should I park for Sutter Medical Center Sacramento?
Sutter location pages describe patient and guest parking entrance on 29th Street between L Street and Capitol Avenue. Anderson Lucchetti Women’s & Children’s Center parking guidance points visitors to Lot B and a bridge route.
What is Anderson Lucchetti Women’s & Children’s Center?
It is a Sutter Medical Center building at 2825 Capitol Avenue in Sacramento. Sutter lists it as open 24 hours with phone number 916-887-0000.
What should I do for chest pain or possible stroke symptoms?
Call 911 or use emergency care immediately. Do not use My Health Online messages, routine scheduling, billing, records requests or web forms for possible heart attack, stroke or life-threatening symptoms.
Is this page the official Sutter Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, emergency, visitor, billing, medical-records, parking and appointment details with Sutter Health.