Use this quick-action UCI Medical Center guide before visiting the Orange campus. It focuses on the details patients and families usually need first: MyChart login, emergency care, main phone number, parking rates, medical records, billing help, visitor support, shuttle details, and official UCI Health links.
Do not use MyChart messaging, online forms, or a hospital directory page for chest pain, stroke symptoms, severe breathing problems, major bleeding, traumatic injury, burns, poisoning, or any rapidly worsening condition.
Quick Answer: Most-Needed UCI Medical Center Details
101 The City Drive South
Orange, CA 92868
Level 1 trauma care
Open 24/7
What to Do First Before Visiting UCI Medical Center
UCI Medical Center, now commonly presented by UCI Health as UCI Health — Orange, is located at 101 The City Drive South in Orange, California. It is the main hospital campus many Orange County patients use for emergency care, trauma care, specialty appointments, hospital admissions, surgical care, cancer-related services, imaging, medical records, and follow-up visits.
The most important thing before leaving home is to know the exact reason for your visit. A patient going to the emergency department should not plan the same route as someone going to a scheduled specialty appointment, outpatient procedure, medical records office, parking office, or a family visit. A large academic medical center has multiple entrances, parking areas, towers, shuttles, and care locations, so a few minutes of planning can prevent late arrival and stress.
Check UCI Health MyChart and your appointment instructions first. Confirm the building, department, floor, arrival time, parking plan, and whether you need labs, imaging, or pre-check-in before the visit.
Call 911 for serious symptoms. UCI Health describes its Orange emergency department as a 24/7 emergency care location and the only Level 1 trauma center in Orange County.
Confirm the patient’s room, unit, visitor rules, and whether flowers, food, children, or overnight support are allowed. Visitor rules may vary by care unit and infection-control needs.
Use official UCI Health records, billing, and financial assistance pages. Medical records require an authorization process, and billing support is handled through UCI Health’s Single Billing Office.
UCI Health MyChart Login, Results, Messages + Older Records
UCI Health patients use MyChart for secure online access to common care tasks. UCI Health says it has launched a new, improved version of MyChart, and the login page notes that information related to care before December 6, 2025 should be accessed through the UCI Health Archive MyChart. That detail matters for patients who are trying to find older results, older visit summaries, or past medical information after the portal upgrade.
Most useful UCI MyChart tasks
- Before a visit: check appointment details, confirm arrival instructions, update contact information, and review messages from your care team.
- After a visit: view selected test results, visit summaries, follow-up instructions, medication information, and care-team messages.
- For ongoing care: request appointments where available, communicate with your care team for non-urgent needs, and manage bill-related tools.
- For older information: use the Archive MyChart route if your information relates to care before the official UCI Health MyChart transition date.
🔐 Portal tip that saves time
Do not wait until the morning of surgery, imaging, or a specialty appointment to solve login problems. If your phone number, email address, legal name, insurance, caregiver access, or old portal record is involved, portal recovery can take longer than expected.
UCI Medical Center Emergency Department + Level 1 Trauma Care
UCI Health describes its Orange emergency services as available 24 hours a day, seven days a week. The official emergency services page says UCI Health — Orange is the only Level 1 trauma center in Orange County and also identifies UCI’s emergency department as a designated receiving center for stroke and cardiac patients. UCI Health also highlights regional burn center capabilities and complex emergency specialty care.
For patients and families, the practical reality is triage. Emergency departments do not treat patients strictly by arrival order. A patient with stroke symptoms, possible heart attack, major trauma, severe burns, uncontrolled bleeding, severe breathing trouble, sepsis concern, or an unstable child may be treated before a person who arrived earlier with a stable condition. That can be frustrating when you are waiting, but triage is the safety system emergency teams use to protect the sickest patients first.
Chest pain, stroke signs, severe breathing trouble, serious burns, major trauma, seizure, sudden confusion, severe abdominal pain, heavy bleeding, severe allergic reaction, poisoning, or a child who is difficult to wake.
Mild flu symptoms, minor cuts, simple rashes, ear pain, mild sprains, routine infections, or other stable non-life-threatening issues when urgent care is appropriate.
What to bring to the ER
- Photo ID, insurance card, and emergency contact information.
- Medication list with dose, schedule, pharmacy, allergies, and recent changes.
- Recent discharge papers, test results, outside imaging, or specialist instructions if relevant.
- Power-of-attorney, guardian, or caregiver paperwork if you manage care for someone else.
- Phone charger and a short written summary of major conditions, surgeries, and implanted devices.
💡 ER time reality
A minor injury can still take hours if ambulances, trauma cases, stroke alerts, cardiac emergencies, burn patients, imaging delays, specialist consults, or admission decisions are happening. Ask staff what the next step is, but do not assume that a short triage wait means a short full visit.
UCI Medical Center Medical Records: Phone, Fax + Request Process
UCI Health provides a dedicated medical records process for UCI Health — Orange and Irvine. The official records page says medical records are provided upon request, with a listed fee of $0.25 per page, and asks patients to allow up to 10 business days to process a request. California law may allow up to 15 days to respond to medical records requests.
UCI Medical Center records contact
- Phone: 714-456-5670
- Fax: 888-522-3679
- Hours: Monday through Friday, 8 a.m. to 4:30 p.m., excluding holidays
- Mailing route: Medical Correspondence, UCI Medical Center, Building 25, 101 The City Drive South, Route 118, Orange, CA 92868
Practical records checklist
- Use the official UCI Health medical records page and choose the correct facility.
- Complete the authorization form carefully and sign it.
- Write the patient’s full legal name, date of birth, phone number, and treatment dates.
- Request exactly what is needed: discharge summary, ER notes, imaging report, operative note, lab results, billing records, or a specific date range.
- If a doctor needs records urgently for continuity of care, the physician’s office can send a written request on business letterhead to the listed fax and mark it “STAT.”
📄 Avoid a medical records delay
Do not send a vague request like “send everything” unless the full chart is truly needed. A specific record type and date range is easier to process, easier for another doctor to review, and less likely to create unnecessary copying costs.
UCI Medical Center Parking: Rates, Validation, Long-Term Passes + Shuttle
Parking is one of the most important practical details for UCI Medical Center because the campus can be busy and appointments may be time-sensitive. UCI Health lists regular parking rates as $1 for every 20 minutes, up to a daily maximum of $16. It also lists lower validated rates for patients and visitors in the patient/visitor parking structure on Dawn Way.
UCI Health parking rates
| Parking Type | Listed Cost |
|---|---|
| Regular rate | $1 for every 20 minutes, up to $16 daily maximum |
| Validated patient parking | $2 per day in the patient/visitor parking structure on Dawn Way |
| Validated visitor parking | $6 per day |
| Weekly long-term visitor pass | $30 per week |
Disabled parking, valet and vehicle help
- UCI Health says disabled parking stalls are available throughout campus for vehicles with a valid California disabled parking placard.
- With a valid disabled parking placard, patients and visitors may also use the patient/visitor parking structure on Dawn Way or use valet services at no charge.
- Parking and Transportation Services can help with special parking needs. UCI lists Parking Services at 714-456-5636, Monday through Friday, 7 a.m. to 4 p.m.
- Guest services include jump starts, vehicle locate help, and other vehicle assistance with limitations. UCI lists Police Dispatch at 714-456-5493 for some after-hours support.
Courtesy shuttle
UCI Health provides a guest shuttle for patients and visitors throughout UCI Medical Center. The official shuttle page lists service Monday through Sunday from 7 a.m. to 9 p.m. It also lists an ADA shuttle available upon request by calling 714-719-6243. Shuttle stops include the visitor parking structure, cancer center, west entrance to UCI Douglas Hospital near Chapman Avenue upon request, Pavilion Way, the east entrance to the Neuropsychiatric Center on Tower Road, and outside the Emergency Department on Tower Road.
🅿️ Parking workflow that prevents stress
Use the patient/visitor structure on Dawn Way when appropriate, ask the clinic or care area about validation before leaving, keep your ticket with you, and take a photo of your parking level and elevator area. If a hospital stay may last a week or longer, ask about the $30 weekly long-term visitor pass early.
Visitor Support, Patient Services + What Families Should Confirm
UCI Health’s patients and visitors resources include patient and visitor parking, maps and directions, contacting a patient, dining hall information, local dining and accommodations, gift and flower shop details, accessibility, visitor policies and hours, waiting areas, interpreter services, spiritual care, room service, pharmacy, security, lost and found, mail, and patient feedback.
The practical visitor rule is simple: confirm the unit before you arrive. A medical-surgical floor, emergency department area, intensive care unit, burn care setting, surgical recovery area, pediatric area, and neuropsychiatric area may all have different visitor expectations. Visitor rules can also change because of infection-control needs, patient condition, clinical procedures, room capacity, or patient preference.
Confirm the room, unit name, visitor limit, parking plan, and whether the patient is available for visitors.
Avoid visiting with fever, vomiting, diarrhea, cough, flu-like symptoms, contagious illness, or recent exposure that could put patients at risk.
Flowers, plants, latex balloons, food, large gifts, and young children may be restricted in some units for infection-control or patient-safety reasons.
If language, accessibility, spiritual care, wayfinding, parking, or discharge questions are causing stress, ask the care team which UCI Health support service can help.
Billing, Price Estimates, Charity Care + Financial Assistance
Hospital billing can be confusing because one visit may involve a facility bill, physician services, emergency physician charges, imaging, lab work, anesthesia, pharmacy, surgery, or other professional fees. UCI Health provides online bill payment information and lists its Single Billing Office for UCI Medical Center in Orange, UCI Health — Irvine, and related UCI Health clinics.
UCI Health billing contact
- Single Billing Office: 833-353-7700
- Listed hours: Monday through Friday, 8:30 a.m. to 4 p.m.
- Office location: 1500 S. Douglass Road, Suite 200, Anaheim, CA 92806
- Bill pay route: UCI Health says bills can be paid via MyChart for UCI Medical Center, UCI Health — Irvine, and related UCI Health clinics.
UCI Health also provides price transparency resources, including a price estimator for shoppable services and a standard hospital charges file. For patients who are uninsured, underinsured, or worried about paying, UCI Health’s Financial Assistance Program, also known as Charity Care, may offer emergency and medically necessary services at low or no cost to eligible patients.
Before paying a large balance
- Check whether insurance has fully processed the claim.
- Ask for an itemized bill if the charges are unclear.
- Ask whether financial assistance or charity care applies.
- Ask whether a payment plan is available before the account becomes overdue.
- Save every statement, explanation of benefits, receipt, application, and phone reference number.
💡 Financial assistance tip
UCI Health says financial assistance eligibility is based on a completed financial screening form and supporting documents such as proof of income. If you cannot afford an emergency or medically necessary bill, contact the billing office early instead of waiting until the account becomes more difficult to resolve.
Official UCI Medical Center Links
Use these official UCI Health resources for the latest details. Hospital policies, parking rates, visitor rules, portal features, billing procedures, shuttle hours, and medical records processes can change.
Frequently Asked Questions About UCI Medical Center
What is the main phone number for UCI Medical Center?
UCI Health lists the main UCI Medical Center phone number as 714-456-7890. For department-specific questions, use the number shown in MyChart, on appointment paperwork, or on the official UCI Health page for that service.
Where is UCI Medical Center located?
UCI Medical Center is located at 101 The City Drive South, Orange, CA 92868. Check your appointment instructions because the campus has multiple entrances, parking areas, and service locations.
Does UCI Medical Center use MyChart?
Yes. UCI Health uses MyChart. The current login page notes that UCI Health has launched an updated version of MyChart, and information related to care before December 6, 2025 should be accessed through UCI Health Archive MyChart.
Is UCI Medical Center a Level 1 trauma center?
UCI Health describes UCI Health — Orange as Orange County’s only Level 1 trauma center. UCI Health also describes UCI Medical Center as a certified Level I adult trauma center and Level II pediatric trauma center.
How much is parking at UCI Medical Center?
UCI Health lists regular parking as $1 for every 20 minutes up to a daily maximum of $16. Validated patient parking is listed as $2 per day, and validated visitor parking is listed as $6 per day in the patient/visitor parking structure on Dawn Way.
Does UCI Medical Center offer long-term visitor parking?
Yes. UCI Health lists a weekly long-term visitor pass for $30 per week for visitors of patients hospitalized for a week or longer. The pass may be purchased through the parking office or kiosk in the patient/visitor structure.
How do I request medical records from UCI Medical Center?
Use the official UCI Health medical records process. UCI lists medical records assistance at 714-456-5670 and fax 888-522-3679. Records are generally processed after a completed authorization is received.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit first. Some areas may restrict flowers, plants, latex balloons, outside food, or young visitors because of infection-control, allergy, safety, or patient-specific rules.
Does UCI Medical Center have a patient shuttle?
Yes. UCI Health provides a guest shuttle for patients and visitors throughout UCI Medical Center. The listed shuttle hours are Monday through Sunday, 7 a.m. to 9 p.m. ADA shuttle help is available by calling 714-719-6243.
Who should I call for UCI Medical Center billing help?
UCI Health lists its Single Billing Office at 833-353-7700 for UCI Medical Center in Orange, UCI Health — Irvine, and related UCI Health clinics. The listed hours are Monday through Friday, 8:30 a.m. to 4 p.m.
🔗 Verified California Medical Center Guide
Only confirmed live related internal links are included. Add more California hospital links later after each target URL is live and verified.
Cedars-Sinai Medical Center