A practical patient guide for UT Southwestern Medical Center in Dallas, Texas. Use it to quickly find MyChart, UTSWMyCare, appointment numbers, hospital addresses, emergency planning tips, parking fees, medical records, billing support, charity care, and official patient resources.
Quick Answer: Most-Needed UT Southwestern Details
Dallas, TX 75390
What to Do First Before Visiting UT Southwestern Medical Center
UT Southwestern Medical Center is a major academic medical center in Dallas. The name can refer to the overall UT Southwestern medical system, its clinical practices, the main campus at 5323 Harry Hines Blvd., and hospital facilities such as William P. Clements Jr. University Hospital and Zale Lipshy Pavilion. Before you drive, call, or log in, match your purpose with the correct hospital, clinic, department, or portal tool.
Call 214-645-8300 or use UT Southwestern’s appointment resources. Confirm the exact clinic name, building, floor, parking garage, arrival time, insurance requirements, and whether labs or imaging are needed before the visit.
Use MyChart or UTSWMyCare for routine appointment management, lab results, provider messages, prescription refills, video visits, bill payment, and wayfinding to appointments.
Verify whether you are going to William P. Clements Jr. University Hospital, Zale Lipshy Pavilion, an ambulatory care center, a cancer building, a clinic, imaging, or another campus location.
Use the official Health Information Management and Account Resolution contacts. Records, itemized statements, and billing records have separate request paths.
UT Southwestern MyChart and UTSWMyCare App
UT Southwestern patients can use MyChart and the UTSWMyCare app to manage many routine care tasks online. The app connects to MyChart and supports features such as medical record access, lab results, prescription refill requests, provider messaging, appointment scheduling, video visits, bill payment, campus wayfinding, shuttle information, and ride-share access.
Best uses for MyChart
- Review lab results, visit summaries, and parts of your medical record.
- Message your care team for non-urgent questions.
- Request prescription refills through the correct provider.
- Schedule or manage eligible appointments.
- Pay a bill through the Billing and Insurance tab.
- Request a formal copy of your health record through the medical records menu.
Best uses for UTSWMyCare
- Find a physician or location.
- Navigate from a parking garage to a clinic front desk.
- Navigate from one appointment to imaging, labs, dining, or guest services.
- Use video visit support when eligible.
- Access shuttle and ride-share options for UT Southwestern locations.
💡 Practical portal tip
If you are going to a large campus location for the first time, download or open UTSWMyCare before you arrive. The wayfinding feature can be more useful than a normal map once you are inside the medical district, especially when moving from parking to a clinic, lab, imaging department, or hospital entrance.
UT Southwestern Medical Records: HIM, ROI, Phone, Fax & Request Tips
UT Southwestern patients with an active MyChart account already have access to parts of their medical record and can share information with other providers. If you need an official copy of records, radiology images, inpatient records, outpatient records, or a formal release outside UT Southwestern, use the Health Information Management Release of Information process.
Phone: 469-777-6856
General fax: 214-645-9141
Stat or urgent fax: 214-645-9375
Email: medical.records@UTSouthwestern.edu
Woodview Tower
1349 Empire Central Drive, Suite 110, First Floor
Dallas, TX 75247
Phone: 214-645-3030
Monday through Friday, 8 a.m. to 5 p.m. Walk-ins are listed as welcome until 4:30 p.m. Verify before going because office processes can change.
For itemized statements or billing records, contact Account Resolutions at 469-291-2000 or use the listed billing record email routes.
Best records request checklist
- Check MyChart first if you only need common results, visit summaries, or a formal copy request through the portal.
- Use the official UT Southwestern authorization form when records must be released outside UT Southwestern.
- Write the exact record type needed: discharge summary, operative report, emergency note, imaging report, radiology images, clinic note, lab result, billing record, or full chart.
- Include the correct treatment dates and facility or clinic name.
- If someone else signs for the patient, include the required legal authority documents.
- Bring proper identification if picking up records in person.
📄 Records timing tip
A vague request such as “send all my records” can slow things down and may give the receiving doctor more information than needed. Ask the receiving office exactly what they need, then request that specific date range and record type.
UT Southwestern Emergency Department Planning: ER vs Urgent Care
For serious or life-threatening symptoms, call 911. Emergency departments use triage, which means unstable patients are treated first. A patient with chest pain, stroke symptoms, severe breathing difficulty, traumatic injury, major bleeding, or a possible life-threatening condition may be taken back ahead of someone who arrived earlier with a less urgent issue.
Chest pain, stroke signs, severe shortness of breath, major injury, heavy bleeding, sudden confusion, seizure, severe allergic reaction, poisoning, suicidal crisis, severe abdominal pain, or symptoms that could quickly become dangerous.
Minor cuts, mild flu symptoms, simple rashes, ear pain, mild sprains, routine infections, or stable non-life-threatening conditions when symptoms are not severe or rapidly worsening.
What to bring for emergency or hospital care
- Photo ID and insurance card, if available.
- Medication list with doses, allergies, pharmacy name, and recent medication changes.
- Recent discharge paperwork, outside imaging reports, lab results, or specialist notes if relevant.
- Phone charger and emergency contact information.
- Medical power of attorney, guardianship, or caregiver documents if you manage care for another adult.
UT Southwestern Parking, Valet, Shuttle & Wayfinding Tips
UT Southwestern’s Dallas Medical District campus has multiple hospitals, clinic buildings, parking garages, valet stands, shuttles, and campus routes. Before leaving home, check your appointment instructions and choose the parking option nearest your destination. UT Southwestern says several parking garages are available throughout the campus, and the patient resource guide lists a flat self-parking rate of $5.
| Parking Option | Officially Listed Detail |
|---|---|
| Self-parking | Several campus garages; flat rate listed as $5. |
| Valet parking | Valet stands are listed in front of hospitals and clinic buildings, with rates ranging from $5 to $10. |
| Payment method | Credit and debit cards are accepted for all parking options. |
| Campus directions | Recorded directions are available at 214-648-6264. |
| Campus assistance | UT Southwestern automated directory: 214-645-3111; 24/7 campus answering service: 866-645-6455. |
Parking workflow that prevents stress
- Check your appointment letter for the exact building and clinic name.
- Use campus maps or UTSWMyCare wayfinding before you enter the medical district.
- Take a phone photo of your garage level, row, elevator bank, and nearby signs.
- Keep your parking ticket or payment method with you.
- Ask Guest and Patient Services if you are lost or need help finding the correct clinic, hospital unit, lab, imaging area, shuttle, or dining option.
🅿️ Same-day valet tip
UT Southwestern notes that visitors who valet-park and then drive to another facility on the campus the same day may valet-park at the second location for free by presenting the first valet receipt. Confirm current rules at the valet stand before relying on this.
Visitors, Guest Services, Hospital Buildings & Campus Help
UT Southwestern lists Guest and Patient Services representatives in hospitals and outpatient clinics throughout the Medical District. Their role is to help patients and visitors with hospital navigation and comfort. For large campuses, this can be important because a “UT Southwestern” visit may happen at a hospital, clinic, cancer building, ambulatory care center, lab, imaging area, pharmacy, or another campus location.
Key hospital locations
6201 Harry Hines Blvd., Dallas, TX 75390
Open 24 hours a day, every day
Guest and Patient Services: 214-633-4700
5151 Harry Hines Blvd., Dallas, TX 75390
Listed guest services hours vary by day
Guest and Patient Services: 214-633-4700
Visitor checklist before arriving
- Confirm the patient’s hospital, unit, room, and visitor rules.
- Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or another contagious illness.
- Ask the unit before bringing flowers, plants, latex balloons, outside food, or large gifts.
- For ICU, post-surgery, transplant, oncology, or high-risk areas, ask about age limits and infection-control rules before bringing children.
- Bring a phone charger, ID, parking payment method, and the patient’s unit information.
👨👩👧 Family support tip
If you are helping with discharge, write down medication changes, wound-care instructions, follow-up visits, therapy orders, equipment needs, and the name of the care coordinator. Do not leave until you understand who to call if symptoms return or supplies do not arrive.
Billing, Insurance, Payment Options & Financial Assistance
UT Southwestern provides billing resources for online bill payment, phone payment, mailed payment, insurance questions, payment options, and financial assistance. Patients can pay online through MyChart by opening the Billing and Insurance tab and selecting the statement to pay. Billing questions can be directed to the Account Resolution Department.
Account Resolution Department
Phone: 469-291-2000
Toll-free outside Dallas area: 866-648-2455
Account Resolutions Department
P.O. Box 848009
Dallas, TX 75284-8009
Include the bottom portion of the statement and account number.
For applications and eligibility information, call 214-633-4036. UT Southwestern describes its charity care program for eligible Texas residents with financial hardships.
Patient billing requests: AcctHelp@UTSouthwestern.edu
Phone: 469-291-2000
Fax: 469-291-2411
Why one visit can still feel complicated
UT Southwestern explains that monthly statements may include hospital, clinic, laboratory, imaging, and other services in one statement. Patients can still receive additional statements from independent laboratories, physicians, or third-party providers affiliated with but not employed by UT Southwestern. That means a patient may need to review more than one bill after the same episode of care.
Before paying a large balance
- Confirm whether insurance has processed the claim.
- Ask whether the bill is from UT Southwestern or an independent third-party provider.
- Request an itemized bill if the statement is unclear.
- Ask about monthly payment arrangements if the balance is too large to pay at once.
- Call about financial assistance before the account becomes overdue.
Common UT Southwestern Patient Mistakes to Avoid
UT Southwestern has multiple hospitals and clinic buildings. Confirm the exact building, entrance, parking option, floor, and department before leaving.
Portal messages are useful for routine care but are not safe for emergencies. Call 911 for serious symptoms.
Medical records requests can require authorization, identity verification, and processing time. Start early before a specialist visit or legal deadline.
Use campus maps, recorded directions, or UTSWMyCare wayfinding before your appointment so you do not lose time inside the medical district.
Check insurance processing, request an itemized statement, and ask whether the bill is from UT Southwestern or a third-party provider.
Bring ID, insurance card, medication list, allergy list, outside records, referral paperwork, and legal caregiver documents if needed.
Official UT Southwestern Medical Center Links
Use official UT Southwestern pages for final details. Hospital policies, phone routing, billing rules, parking rates, patient resources, appointment instructions, and records procedures can change.
UT Southwestern Medical Center FAQs
What is the main phone number for UT Southwestern Medical Center?
UT Southwestern lists its general phone number as 214-648-3111. For patient appointments, UT Southwestern lists 214-645-8300.
Where is UT Southwestern Medical Center located?
The main UT Southwestern Medical Center address is 5323 Harry Hines Blvd., Dallas, TX 75390. Hospital and clinic visits may use a different building address, so always check your appointment instructions.
What is the phone number for William P. Clements Jr. University Hospital?
UT Southwestern lists William P. Clements Jr. University Hospital at 6201 Harry Hines Blvd., Dallas, TX 75390, with phone number 214-633-5555.
Does UT Southwestern use MyChart?
Yes. UT Southwestern uses MyChart, and MyChart is also included in the UTSWMyCare app. Patients can access records, schedule appointments, request prescription refills, pay bills, and more where available.
How do I request medical records from UT Southwestern?
UT Southwestern patients can use MyChart for many record needs. For formal copies or releases, contact Health Information Management Release of Information at 469-777-6856, general fax 214-645-9141, or medical.records@UTSouthwestern.edu.
What are UT Southwestern medical records office hours?
UT Southwestern lists Medical Records customer service hours as Monday through Friday, 8 a.m. to 5 p.m., with walk-ins welcome until 4:30 p.m. Always verify before visiting in person.
How much is parking at UT Southwestern?
UT Southwestern’s patient resource guide lists a flat self-parking rate of $5. Valet rates are listed as ranging from $5 to $10. Confirm current rates before visiting.
Who do I call for UT Southwestern billing questions?
For billing questions, UT Southwestern lists the Account Resolution Department at 469-291-2000 and toll-free 866-648-2455 outside the Dallas area.
Does UT Southwestern offer financial assistance?
Yes. UT Southwestern describes a charity care and financial assistance program for eligible patients. For applications and complete eligibility information, call 214-633-4036.
Can visitors use UTSWMyCare for directions?
UTSWMyCare includes wayfinding features that can help users navigate from parking to a clinic front desk, imaging, labs, dining, guest services, and back to a parking spot.