University of Texas Medical Center: Doctors, Hours & MyChart

Quick Patient Plan Before You Go

UT Southwestern Medical Center is a large academic medical center in Dallas. Many patients searching this name are really looking for William P. Clements Jr. University Hospital, the main university hospital at 6201 Harry Hines Blvd. Others may need Zale Lipshy Pavilion, an outpatient clinic, a specialty department, medical records, MyChart, parking, billing, or financial assistance.

Because UT Southwestern has multiple buildings across the Dallas medical district, do not drive to the campus using only the broad “UT Southwestern Medical Center” name. Confirm the exact facility, building, clinic, garage, and appointment instructions before leaving home.

UT Southwestern Medical Center Overview

UT Southwestern Medical Center is a major academic medical institution in Dallas, Texas. Its patient-care facilities include William P. Clements Jr. University Hospital and Zale Lipshy Pavilion, along with many outpatient and specialty-care locations. For most hospital-related searches, Clements University Hospital is the main facility patients and families are trying to find.

UT Southwestern’s official contact information lists William P. Clements Jr. University Hospital at 6201 Harry Hines Blvd., Dallas, TX 75390, with phone 214-633-5555. It also lists Zale Lipshy Pavilion at 5151 Harry Hines Blvd., Dallas, TX 75390, with phone 214-645-5555.

The practical challenge is campus navigation. A patient going to Clements University Hospital, Zale Lipshy Pavilion, an outpatient building, radiation oncology, a professional office building, or another clinical building may need different parking, entrances, and directions. Use your appointment confirmation and official map resources first.

UT Southwestern Phone Numbers: Which One Should You Use?

Use the most specific phone number available. The hospital line can help with broad routing, but appointments, medical records, financial assistance, parking, and campus directions have separate numbers. If symptoms are life-threatening, call 911 instead of calling a routine department line.

UT Southwestern MyChart: Existing Patients, Results, Messages and Records

UT Southwestern patient resources say new patients can request appointments by telephone or through an online form, while existing patients can use MyChart. MyChart is usually the best first step if you are already an established UT Southwestern patient and need appointment details, test results, secure messaging, or access to available records.

The medical records guidance says patients with an active MyChart account already have access to their medical records and can share them with other healthcare providers. That can save time when you only need routine information, results, visit details, or records that are already visible in the portal.

Use MyChart for

• Reviewing available medical records and test results.
• Checking appointment details and follow-up information.
• Sending secure, non-urgent messages to participating care teams.
• Sharing available records with another healthcare provider.
• Handling established-patient tasks without calling multiple departments.
• Checking whether the record you need is already available before submitting a formal request.

Medical Records: MyChart, Release of Information, Fax, Email and Mail

UT Southwestern’s medical records guidance says patients with active MyChart accounts can access records online and share them with other healthcare providers. If patients still need copies, they may contact UT Southwestern’s Health Information Management Release of Information Department.

Official medical records guidance lists Release of Information contact details including phone, fax, email, and mail routes. It also notes that identity verification may be required for some requests and that a reasonable fee may be charged to cover costs.

Medical records contact details

• Release of Information phone: 469-777-6856
• Medical Records phone: 214-645-3030
• General fax: 214-645-9141
• Stat/urgent fax only: 214-645-9375
• Email: Medical.Records@UTSouthwestern.edu
• Mail: Health Information Management – ROI, 5323 Harry Hines Blvd., Mail Code 8525, Dallas, Texas 75390-8525
• Walk-in location: Medical Records / Health Information Management, Woodview Tower, 1349 Empire Central Drive, Suite 110, First Floor, Dallas, TX 75247

Records request checklist

1. Check MyChart first if you have an active account.
2. Confirm the care location: Clements University Hospital, Zale Lipshy Pavilion, outpatient clinic, imaging, or another UT Southwestern site.
3. Use the official Authorization to Disclose Protected Health Information form if records need to be released outside UT Southwestern.
4. Write the patient’s full legal name, date of birth, phone number, visit dates, and destination for records.
5. Specify exactly what you need: discharge summary, ER note, operative report, radiology report, lab result, medication list, or a date range.
6. Use the urgent fax route only when the request is truly urgent or stat.
7. For radiology images or special record types, confirm whether a separate process applies.

Emergency and Hospital Care: When to Call 911 vs. Calling UT Southwestern

UT Southwestern is a major academic medical center with complex hospital services, but a hospital phone number is not the safest route for life-threatening symptoms. If you have signs of stroke, chest pain, severe breathing trouble, major injury, uncontrolled bleeding, seizure, sudden confusion, suicidal thoughts, or any rapidly worsening condition, call 911.

Emergency departments and hospital teams use clinical urgency to prioritize care. A patient with a possible stroke, heart attack, severe respiratory distress, major injury, or uncontrolled bleeding may be treated before someone who arrived earlier with a less dangerous condition.

What to bring if safe

• Photo ID and insurance card if available.
• Medication list with doses, allergies, pharmacy name, and recent changes.
• Recent discharge paperwork, outside records, or specialist notes if relevant.
• Healthcare proxy, guardianship, power-of-attorney, or caregiver documents if someone else manages care.
• Phone charger and emergency contact information.

Parking, Park & Pay Stations, Campus Maps and Arrival Tips

UT Southwestern’s campus map and parking guidance lists Clements University Hospital garage self-parking with a $5 fee. The payment options listed include voucher, cash, or debit/credit card at the Park & Pay station in the parking garage elevator lobby on level 2.

The same parking guidance explains that Park & Pay stations are electronic vending machines located on the main floor of selected parking garages. The parking ticket is fed into the machine, the rate is displayed, payment is made, the ticket is returned, and then the ticket is inserted at the exit gate.

Arrival tips

• Use the official campus map before leaving home.
• Confirm your destination building and garage from your appointment instructions.
• Bring your parking ticket inside if payment or validation is needed.
• Take a photo of your garage name, level, row, and elevator area.
• Allow extra time for Dallas medical district traffic, garage entry, walking, elevators, and check-in.
• If mobility is limited, call ahead and ask about drop-off, wheelchair assistance, or the easiest entrance.

Visitors, Guest Services, Dining, Wi-Fi and Family Planning

UT Southwestern’s Clements University Hospital patient pages point patients and families to resources such as gift shop, guest services, Wi-Fi, hotels in the area, dining at the hospital, visiting hours, and visitor guidelines. Because visitor policies can change by unit, patient condition, infection-control needs, clinical activity, and hospital operations, confirm current instructions before arriving.

A patient in a standard room may have different visitor expectations from a patient in intensive care, post-surgery recovery, transplant care, oncology care, maternity-related care, or another restricted unit. Staff may also ask visitors to step out during procedures, shift change, physician rounds, private conversations, or emergency activity.

Before visiting

• Confirm the patient’s exact facility, tower, room, and unit.
• Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or contagious illness.
• Ask before bringing flowers, food, latex balloons, children, or large bags.
• Bring photo ID, phone charger, parking payment method, and the patient’s unit information.
• For ICU, transplant, oncology, surgery recovery, or other restricted areas, call before arriving.

Billing, Insurance, Pricing Transparency and Financial Assistance

UT Southwestern’s patient resources include billing and insurance guidance, online payment options, accepted insurance plans, hospital charge lists, pricing transparency, and financial assistance information. Because hospital billing can involve facility charges, physician charges, lab work, imaging, anesthesia, pharmacy, and other services, one visit may produce more than one statement.

UT Southwestern’s financial assistance page says patients can apply in person at the William P. Clements Jr. University Hospital Admission Office, by phone at 214-633-4036, by mail, or by email at FinancialAssistance@UTSouthwestern.edu. If you are uninsured, underinsured, between jobs, or unable to pay a balance, ask about financial assistance early.

Before paying a large balance

• Confirm whether insurance has fully processed the claim.
• Check whether the bill is from the hospital, a physician, lab, imaging, anesthesia, or another provider.
• Ask for help understanding the charges if the bill is unclear.
• Use official UT Southwestern billing and payment pages, not third-party links.
• Ask about financial assistance before an account becomes overdue.
• Keep copies of statements, insurance explanations of benefits, payment receipts, and phone reference numbers.

Official UT Southwestern Medical Center Resources

Use official UT Southwestern resources for current information because phone routing, MyChart access, medical records steps, parking fees, visitor rules, financial assistance, billing guidance, and department access can change.

Frequently Asked Questions