This practical guide is for Naval Medical Center Portsmouth in Portsmouth, Virginia. Use it to quickly find the correct address, information phone, emergency room phone, Hampton Roads Appointment Center, MHS GENESIS Patient Portal, medical records process, pharmacy refill details, base access contacts, parking guidance, and official TRICARE links.
If you may be having chest pain, stroke symptoms, severe breathing trouble, major bleeding, seizure, poisoning, suicidal crisis, serious injury, or rapidly worsening symptoms, do not wait for portal messaging, appointment scheduling, pharmacy routing, or base-access help.
Quick Answer: Naval Medical Center Portsmouth Details
Portsmouth, VA 23708-2197
Naval Medical Center Portsmouth Overview
Naval Medical Center Portsmouth, often searched as Naval Medical Center Portsmouth hospital or Portsmouth Naval Hospital, is a major military treatment facility in Virginia. It serves eligible active duty service members, retirees, family members, and other TRICARE beneficiaries through hospital care, emergency care, primary care, specialty care, pharmacy, laboratory, radiology, medical records, behavioral health, women’s health, children’s health, surgical care, and military readiness services.
This page is written as a practical patient guide, not a general description. Military treatment facilities work differently from many civilian hospitals because eligibility, DEERS information, referrals, TRICARE rules, base access, MHS GENESIS, pharmacy activation, and official military records processes may all affect the visit.
What to Do First Before Calling or Visiting NMCP
The right first step depends on what you need. A life-threatening emergency, routine appointment, referral question, pharmacy refill, medical records request, parking question, and base-access issue should not all be handled through the same route.
Call the Hampton Roads Appointment Center at 866-645-4584 or use MHS GENESIS when online scheduling or messaging is appropriate.
Call 911 for life-threatening symptoms. The ER phone is useful for hospital routing, but emergency symptoms should not wait for a routine phone call.
Use the outpatient or inpatient records process. Inpatient records require DD 2870 plus a copy of ID when faxing the request.
Non-DoD visitors should check base access guidance before arrival. NMCP is on an installation, so ID and access rules matter.
💡 One-call preparation tip
Before calling, write down the patient’s legal name, date of birth, sponsor information if applicable, DoD ID or beneficiary details if available, clinic name, referral status, medication name, and exact question.
MHS GENESIS Patient Portal at Naval Medical Center Portsmouth
Naval Medical Center Portsmouth and its clinics use MHS GENESIS as the primary patient portal. It is used for appointments, communication with the primary care provider, and access to medical records. Patients can log in with a Common Access Card or DS Logon.
MHS GENESIS is helpful for eligible patients because it keeps military health information, secure messages, appointment tools, prescriptions, and medical-record access in one official system. It can reduce routine phone calls, but it is not an emergency communication tool.
Use MHS GENESIS for
- Requesting or managing eligible appointments.
- Sending secure non-urgent messages to your care team.
- Accessing available medical records and visit information.
- Requesting prescription renewals or refill actions when available.
- Preparing for scheduled virtual visits.
- Managing care for someone else only when proper surrogate access is established.
Appointments, Referrals and Nurse Advice Line
NMCP’s appointment page lists the Hampton Roads Appointment Center at 866-645-4584. Appointment center hours are listed Monday through Friday from 6 a.m. to 7 p.m., and Saturday, Sunday and holidays from 7 a.m. to 3:30 p.m., with Christmas Day closed.
The official appointment page also points patients to MHS GENESIS and the Military Health System Nurse Advice Line. The Nurse Advice Line can help beneficiaries with health-related questions, finding care, or appointment guidance when symptoms are not an immediate emergency.
Before scheduling
- Make sure DEERS information is current.
- Confirm whether you need a referral or authorization.
- Know the exact clinic or specialty you are trying to reach.
- Ask whether the visit is in-person, phone, or virtual.
- Confirm building, floor, arrival time, parking, and base-access needs.
- Bring referral documents, outside records, imaging reports, and medication lists when relevant.
📅 Scheduling tip
If your care depends on a referral, confirm the referral is visible before traveling. A missing referral can turn a planned specialty visit into a rescheduling issue.
Medical Records: Outpatient, Inpatient and Birth Certificate Notes
NMCP’s outpatient records department supports outpatient medical record copy requests, record transfers, and release of medical information for beneficiaries assigned to Naval Medical Center Portsmouth and its clinics. The outpatient records phone numbers are 757-953-2583 and 757-953-2584, with fax listed as 757-953-0833 / 2578. Requests can also be emailed to the official outpatient records email address listed on the NMCP records page.
Inpatient record requests are handled by the Inpatient Records Department. The official records page says to fax a DD 2870 Authorization for Disclosure of Medical Information along with a front-and-back copy of identification or driver’s license to 757-953-5988. NMCP also notes that it does not maintain birth certificates; birth certificates for patients born at NMCP are maintained by the Virginia Department of Health Division of Vital Records.
Records request checklist
- Check MHS GENESIS first for available records and results.
- Decide whether you need outpatient records, inpatient records, radiology records, or another record type.
- Use DD 2870 when required and include a government-issued ID copy if requested.
- Specify the exact record needed: discharge summary, clinic note, lab result, imaging report, operative note, medication list, or full chart if truly necessary.
- Keep fax confirmation, email confirmation, or request receipt.
- For birth certificates, use Virginia vital records rather than NMCP medical records.
📄 Records tip
Ask the receiving provider what they actually need before requesting a full chart. A focused request is usually easier for the next provider to review.
NMCP Pharmacy, Refills and Q-Anywhere
NMCP’s pharmacy page lists the main NMCP pharmacy at 757-953-0258. For new or renewed prescriptions, the official pharmacy page instructs patients to text “GET IN LINE” to 1-833-217-2199 using Q-Anywhere. Refills may be processed by phone at 757-936-6524 or toll-free 866-285-1008, or through the MHS GENESIS Patient Portal.
The NMCP pharmacy is listed as open seven days a week from 8 a.m. to 6 p.m., with services unavailable on federal holidays. The pharmacy page notes that evenings and weekends are primarily for emergency room and inpatient discharge prescriptions, and longer waits may be expected.
| Pharmacy Need | Best Starting Point |
|---|---|
| New or renewed prescription | Text “GET IN LINE” to 1-833-217-2199 using Q-Anywhere. |
| Refill by phone | Call 757-936-6524 or 866-285-1008. |
| Pharmacy question | Call the NMCP Pharmacy Call Center at 757-953-0258. |
| Severe reaction or overdose concern | Call 911 or seek emergency care immediately. |
Emergency Room vs Urgent Care at Naval Medical Center Portsmouth
NMCP lists an emergency room phone number of 757-953-1365, but a life-threatening emergency should be handled by calling 911 first. Military beneficiaries with non-life-threatening urgent questions may also use the Military Health System Nurse Advice Line for guidance.
Chest pain, stroke symptoms, severe breathing trouble, major bleeding, seizure, poisoning, suicidal crisis, severe head injury, major trauma, or sudden severe symptoms.
Stable, non-life-threatening concerns, appointment questions, medication refills, referral questions, mild symptoms, follow-up care, and clinic routing questions.
Base Access, Directions and Parking at NMCP
Naval Medical Center Portsmouth is located at 620 John Paul Jones Circle, Portsmouth, VA 23708-2197. Official directions route visitors to the front gate and then to the parking garage after entering. Because NMCP is on a military installation, non-DoD visitors should review base access information before arriving.
The official base access page lists base access contact numbers including 757-953-7790, front desk 757-953-5225, and watch commander 757-438-3924. The parking page says the parking garage has patient/visitor areas and designated spaces, and that emergency department parking is for emergency room patients only.
Parking and arrival tips
- Bring required ID and allow time for gate access.
- Proceed to the parking garage after entering the gate.
- Use ground, level 1, and level 2 patient/visitor areas unless signs say otherwise.
- Use emergency department parking only for ER patients.
- Accessible parking is for vehicles with valid handicap placards or plates.
- Take a phone photo of your parking level, aisle, and entrance.
- Use the campus directory in Building 2 near the quarterdeck if you need wayfinding help.
Services, Patient Advocate and Support Resources
NMCP offers a broad range of military health services, including primary care, hospital care and surgery, women’s health, children’s health, mental health, specialty care, laboratory and radiology, pharmacy, dental, vision, case management, Fisher House support, patient and guest relations, health benefits advisors, pastoral care, and related military support resources.
For concerns, compliments, complaints, or unresolved issues, patients can contact customer service or the Patient Advocate at 757-953-2600. NMCP also lists an official patient advocate email address on its contact pages.
Use 757-953-2600 for concerns, compliments, complaints, or help navigating a patient issue.
Useful for TRICARE questions, beneficiary guidance, referral confusion, and coverage-related navigation.
NMCP lists laboratory phone 757-953-1623 and weekday hours, with walk-in windows and lunch closure noted on the official lab page.
Scheduled virtual visits can be accessed through a link by text/email or through MHS GENESIS shortly before the appointment.
Official Naval Medical Center Portsmouth Links
Use official .mil and TRICARE resources for current details. Military treatment facility access, clinic hours, appointment routing, pharmacy activation, records requirements, and parking rules can change.
Related Military Medical Center Guide
Only confirmed existing internal links are included here. Add more military medical center links later only after the target URLs are live and verified in the sitemap or site search.
🔗 Related Military Medical Center
Walter Reed Medical CenterFrequently Asked Questions
Where is Naval Medical Center Portsmouth located?
Naval Medical Center Portsmouth is located at 620 John Paul Jones Circle, Portsmouth, VA 23708-2197.
What is the main information phone number for NMCP?
The official contact page lists NMCP information at 757-953-5000.
What is the appointment phone number?
The Hampton Roads Appointment Center phone number is 866-645-4584.
What patient portal does NMCP use?
Naval Medical Center Portsmouth uses the MHS GENESIS Patient Portal for appointments, secure communication with care teams, and access to medical records.
What is the NMCP emergency room phone number?
The official contact page lists the emergency room phone as 757-953-1365. For life-threatening symptoms, call 911.
How do I request outpatient medical records?
Use the NMCP Medical Records page. Outpatient records phone numbers are 757-953-2583 and 757-953-2584, with fax listed as 757-953-0833 / 2578.
How do I request inpatient medical records?
NMCP says inpatient record requests require DD 2870 plus a copy of identification or driver’s license, faxed to 757-953-5988.
Does NMCP keep birth certificates?
No. NMCP says birth certificates for patients born at NMCP are maintained by the Virginia Department of Health Division of Vital Records.
What is the NMCP pharmacy phone number?
The NMCP pharmacy and pharmacy call center phone number is listed as 757-953-0258.
How do I refill prescriptions?
NMCP lists refill processing by phone at 757-936-6524 or 866-285-1008, or through the MHS GENESIS Patient Portal.
How do I activate a new or renewed prescription?
The pharmacy page says new or renewed prescriptions are processed by texting “GET IN LINE” to 1-833-217-2199 using Q-Anywhere.
Do visitors need base access planning?
Yes. NMCP is on a military installation. Non-DoD visitors should check official base access information before arriving and bring required identification.
Where should patients and visitors park?
The official parking page says ground, level 1, and level 2 of the parking garage are for patients and visitors unless signs designate otherwise. Emergency department parking is for ER patients only.