Valleywise Health Medical Center: Doctors, Hours & MyChart

Quick Patient Plan Before You Go

Valleywise Health Medical Center is a major Phoenix public teaching hospital and part of the Valleywise Health system. Patients and families often search for it when they need emergency care, trauma care, burn care, NICU support, surgery, specialty clinics, medical records, billing help, financial assistance, MyChart access, or directions to the main Roosevelt campus.

Valleywise Health Medical Center Overview

Valleywise Health Medical Center is located at 2601 E. Roosevelt St., Phoenix, AZ 85008. Valleywise Health is a public teaching health system serving the Phoenix area and Maricopa County. Its main medical center is connected with high-acuity services such as emergency care, trauma services, burn care, neonatal intensive care, surgical services, and specialty clinics.

The hospital’s official location information highlights specialty departments that can be needed in a crisis, including the Arizona Burn Center, NICU, emergency services, and surgery. That makes the main medical center different from a routine outpatient clinic. A patient with a severe burn, major injury, complex emergency, or high-risk inpatient need may require a very different route than someone trying to request records or pay a bill.

This guide focuses on the practical actions people usually need: finding the right number, using MyChart, requesting records, understanding emergency vs. non-emergency routes, preparing for a visit, checking billing options, and using official Valleywise links safely.

Valleywise Health Medical Center Phone Numbers: Which One Should You Use?

Use the most specific number available. The main hospital number can help with general routing, but medical records, MyChart support, financial counseling, security, and crisis support have different routes. If symptoms are urgent or life-threatening, call 911 instead of calling a routine line.

Valleywise MyChart: Results, Messages, Refills, Appointments and Bill Pay

Valleywise Health uses MyChart for many patient tasks. The MyChart portal page lists features such as communicating with your doctor, accessing test results, requesting prescription refills, managing appointments, viewing patient estimates, and paying as a guest. Valleywise also describes MyChart as a tool for keeping track of medical history, documents, appointments, and non-urgent health needs.

MyChart is especially useful after a hospital visit, clinic visit, lab test, imaging test, surgery, emergency visit, or specialty appointment. Instead of calling for every routine question, patients may be able to view results, send a non-urgent message, request refills, review past and upcoming appointments, and pay eligible bills online.

Use Valleywise MyChart for

• Viewing available test results and provider comments.
• Sending secure, non-urgent messages to your care team.
• Requesting refills for eligible medications.
• Viewing past and upcoming appointment details.
• Scheduling some virtual appointments online for established adult patients where available.
• Getting estimates for common services.
• Paying as a guest using the guarantor account number and last name.

Medical Records: MyChart, PHI Request Form, ROI Email and Fax

Valleywise Health provides a patient request form for access to protected health information. The form identifies Health Information Management / Release of Information at 2601 E. Roosevelt St., Phoenix, AZ 85008. It lists ROI@valleywisehealth.org, phone 602-344-5266, and fax 602-655-9017 for records requests.

The form allows patients to request records in several formats, including the Valleywise Health Patient Portal / MyChart, paper copy, electronic copy, CD, USB, email, or fax. It also allows patients to identify the specific information needed, such as discharge summary, face sheet, history and physical, images, lab reports, medication records, pathology reports, operative reports, radiology reports, progress notes, or an itemized billing statement.

Medical records checklist

1. Check MyChart first to see whether the record is already available.
2. Use the official Valleywise patient request form for protected health information if you need a formal copy.
3. Write the patient’s full legal name, date of birth, phone number, medical record number if known, and address.
4. Specify the exact record type needed instead of writing “everything” unless you truly need all records.
5. Choose the delivery format: MyChart, paper, electronic copy, CD, USB, email, or fax.
6. Send the request to the official Release of Information route listed on the form.
7. For sensitive records related to HIV/AIDS, communicable disease, behavioral health, alcohol/drug abuse, or genetic testing, expect a separate authorization requirement.

Emergency Care, Trauma Services and Arizona Burn Center

Valleywise Health Medical Center is associated with emergency care, trauma services, and the Arizona Burn Center. Valleywise’s trauma guidance tells users to call 911 immediately in a trauma emergency. For patients and families, that is the key rule: serious injuries, major burns, stroke symptoms, chest pain, breathing problems, heavy bleeding, seizure, and sudden confusion should not wait for an appointment or portal message.

Emergency departments use triage. The sickest and most time-sensitive patients are treated first, not simply the first person who arrived. A patient with major trauma, serious burns, stroke symptoms, severe breathing trouble, uncontrolled bleeding, seizure, or chest pain may be taken back before someone with a less dangerous condition.

What to bring if safe

• Photo ID and insurance information if available.
• Medication list with doses, allergies, pharmacy name, and recent changes.
• Recent discharge paperwork, outside records, or specialist notes if relevant.
• Healthcare proxy, guardianship, power-of-attorney, or caregiver documents if someone else manages care.
• Phone charger and emergency contact information.

Visitors, Family Support, Safety and Unit-Specific Rules

Visitor rules can change by unit, patient condition, infection-control needs, safety issues, and hospital operations. Because Valleywise Health Medical Center includes high-acuity areas such as emergency services, burn care, NICU, surgery, and inpatient units, visitors should always confirm the current rule before arriving.

A standard medical unit may have different visitor expectations than the burn center, NICU, ICU, emergency department, behavioral health area, or surgical recovery space. Staff may ask visitors to step out during procedures, wound care, shift change, physician rounds, emergency activity, or private care conversations.

Before visiting a patient

• Confirm the patient’s room, unit, and current visitor instructions.
• Do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms, rash, or contagious illness.
• Ask before bringing flowers, food, children, latex balloons, or large bags.
• Bring photo ID, a phone charger, and the patient’s unit information.
• For burn care, NICU, ICU, behavioral health, or surgery recovery, call first because rules may be stricter.

Parking, Arrival and Campus Navigation Tips

Valleywise Health Medical Center is located on E. Roosevelt Street in Phoenix. The official sources reviewed for this guide confirm the hospital location and core patient resources, but they did not provide a clear current public parking-fee table in the verified search results. Because of that, this guide does not invent a parking price.

Treat parking and entrance planning as part of your visit. Emergency, burn, surgery, NICU, clinic, records, and billing visits may involve different routes and timing. Use the official location page, map link, appointment instructions, and hospital signage when planning your arrival.

Arrival tips

• Use the official map link before leaving home.
• Bring your appointment instructions, department name, provider name, and any pre-registration details.
• Take a photo of your parking area, row, level, and entrance before leaving your vehicle.
• Allow extra time for Phoenix traffic, campus navigation, check-in, elevators, and hospital screening.
• If mobility is limited, call ahead and ask about drop-off, wheelchair help, or accessible entrance options.
• For serious symptoms, call 911 instead of delaying care to plan parking.

Billing, Insurance, Estimates and Financial Counselor Help

Valleywise Health provides billing and insurance resources for patients, and MyChart includes payment tools such as Pay As a Guest. The MyChart portal also includes a patient-estimate feature for common services. Valleywise’s hospital price-transparency page says its Patient Estimator tool provides standard charges for commonly scheduled shoppable services.

Valleywise also points patients to financial counselor help. Its price-transparency page lists financial counselors at 833-855-9973. If you do not have insurance or are worried about paying, do not wait until a bill becomes seriously overdue. Ask about discount programs, eligibility screening, payment options, and what documents are needed.

Billing checklist before paying a large balance

• Confirm whether insurance has fully processed the claim.
• Ask whether the bill is from the hospital, a physician, lab, imaging, anesthesia, or another provider.
• Use MyChart Pay As a Guest only after confirming the guarantor account details.
• Ask whether a patient estimate, financial counselor, payment option, or discount program applies.
• Keep copies of statements, insurance explanations of benefits, receipts, and phone reference numbers.
• If requesting an itemized billing statement, use the medical records request form option for “Itemized Billing Statement Only” where appropriate.

Official Valleywise Health Medical Center Resources

Use official Valleywise Health resources for current information because phone routing, MyChart access, medical records steps, billing resources, visitor rules, parking guidance, and department access can change.

Frequently Asked Questions