UT Southwestern Medical Center 2026: MyChart & Doctors Guide

UT Southwestern Medical Center Quick Facts for Dallas Patients

UT Southwestern Medical Center is a major academic medical center in Dallas, Texas. For general information, UT Southwestern lists 5323 Harry Hines Blvd., Dallas, TX 75390 and the general phone number 214-648-3111. For patient appointments and referrals, UT Southwestern lists 214-645-8300. Patients should use official UT Southwestern pages for MyChart, Find a Doctor, Patient Resources, Billing and Insurance, Medical Records and hospital location details.

UT Southwestern’s secure patient portal is MyChart, and the patient care mobile app is UTSWMyCare. These tools help patients manage appointments, communicate with providers for routine questions, view lab results, request prescription refills, access medical records, manage billing and navigate care. For medical emergencies, patients should not wait for portal messages; emergency instructions should always be followed first.

What This UT Southwestern Medical Center Guide Covers

UT Southwestern MyChart Login: Patient Portal, Appointments, Test Results and Provider Messages

UT Southwestern MyChart is the secure online health management tool for many patient tasks. It helps patients make or modify appointments, communicate with a physician or clinic for routine questions, view test results, request prescription refills, access health information and handle certain billing or account actions. Existing patients should often start with MyChart before calling a general hospital number.

UT Southwestern also offers UTSWMyCare, its patient care mobile app. The app is built for practical patient access: find a physician, access medical records, get lab results, request prescription refills, message your provider, schedule appointments, use video visits, navigate to appointments, and access shuttle or ride-share services. For many Dallas-area patients, the app can make a visit easier because it connects portal actions with appointment navigation.

UT Southwestern Find a Doctor: Search Specialists, Primary Care, Conditions and Locations

The official UT Southwestern Find a Doctor page is the safest starting point when you need a physician, specialist, surgeon, primary care provider, clinic location or second-opinion path. Patients often search “UT Southwestern doctors,” “UT Southwestern cardiology,” “UT Southwestern neurology,” “UT Southwestern primary care,” or “UT Southwestern doctors near me.” The best action is to search the official doctor directory by name, specialty, condition or location.

Before choosing a doctor, confirm the care type, location, insurance fit, referral needs, appointment availability, language needs and whether the doctor’s clinic is the right place for your condition. UT Southwestern is a large system with hospitals, clinics and specialty programs, so the exact building and clinic location matter.

UT Southwestern Appointments: New Patient Appointment, Online Form and MyChart Scheduling

UT Southwestern patient resources state that new patients can request appointments by telephone at 214-645-8300 or through an online form. Existing patients can use MyChart. This difference matters because new patients often do not yet have the same portal access or provider relationship as established patients.

For a smoother scheduling experience, prepare your insurance card, referral details, reason for visit, symptom timeline, preferred doctor or specialty, preferred location, medication list, prior test results and outside records. If you are seeking a specialist, ask whether your records should be faxed or uploaded before the appointment.

UT Southwestern Medical Center Phone Number, Appointment Line, Records and Billing Contacts

The general UT Southwestern Medical Center phone number is 214-648-3111. UT Southwestern notes that callers reaching the automated system can say the person or department they want. For new patient appointments or referrals, use 214-645-8300. For medical records, UT Southwestern’s Release of Information contact lists 469-777-6856. For billing payment by phone, UT Southwestern lists 469-291-2000 and toll-free 866-648-2455.

Using the right phone number matters. A general information number is useful when you are not sure where to go, but it may not be the fastest route for a bill, a medical record request, a new patient appointment or a MyChart issue. Start with the number that matches the task.

UT Southwestern Medical Records Request, Release of Information and MyChart Proxy Access

Patients who need UT Southwestern medical records should use the official Medical Records page or MyChart where available. UT Southwestern’s Health Information Management Release of Information contact lists phone 469-777-6856, general fax 214-645-9141, stat/urgent fax 214-645-9375, and email medical.records@UTSouthwestern.edu. The mailing address is Health Information Management – ROI, 5323 Harry Hines Blvd., Mail Code 8525, Dallas, Texas 75390-8525.

Before requesting records, decide what you actually need. A full chart request may not be necessary if you only need lab results, imaging reports, discharge summaries, visit notes, operative reports, medication lists, billing records or records sent to another doctor. A specific request is easier to process than a vague request.

UT Southwestern Billing, Insurance, Online Bill Pay and Financial Assistance

UT Southwestern’s billing resources explain that patients can pay a bill online through MyChart by logging in, clicking the Billing and Insurance tab and selecting the statement to pay. UT Southwestern also lists payment by phone at 469-291-2000 and toll-free 866-648-2455. Payment by mail is directed to the Account Resolutions Department, P.O. Box 848009, Dallas, TX 75284-8009.

Billing can include provider charges, clinic charges, hospital charges, imaging, labs, procedures, deductibles, copays and insurance processing. UT Southwestern notes that patients may receive a single monthly statement from its health system, but additional bills may come from independent labs, physicians or third-party providers affiliated with but not employed by UT Southwestern.

UT Southwestern Hospitals: Clements University Hospital, Zale Lipshy Pavilion and Dallas Campus

UT Southwestern’s main academic campus is tied to several hospital and clinic locations in Dallas. The official contact page lists William P. Clements Jr. University Hospital at 6201 Harry Hines Blvd., Dallas, TX 75390, phone 214-633-5555. It also lists Zale Lipshy Pavilion – William P. Clements Jr. University Hospital at 5151 Harry Hines Blvd., Dallas, TX 75390, phone 214-645-5555.

Patients should not assume every UT Southwestern appointment is at the same building. A clinic visit, imaging appointment, hospital admission, surgery, lab appointment or specialist visit may use a different entrance, floor, parking garage or check-in desk. Always check your appointment confirmation, MyChart message and official location page before leaving.

UT Southwestern Visit Tips: Directions, Parking, Check-In, Insurance Card and Patient Resources

For a UT Southwestern visit, prepare before you arrive. Bring a photo ID, insurance card, referral or authorization if required, medication list, allergy list, outside records, imaging disks or upload details, appointment confirmation, payment method and any forms requested by the clinic. If you have MyChart, complete available pre-check-in steps before arriving.

Dallas medical campus visits can involve parking, construction, campus shuttles, ride-share drop-off zones and multiple buildings. UT Southwestern’s patient resources and UTSWMyCare app can help with navigation, appointment details and care access. Build extra time into your plan if it is your first visit, you are bringing a patient with mobility needs, or you are visiting a hospital rather than a small clinic.

Emergency, Urgent Symptoms and When Not to Use UT Southwestern MyChart

UT Southwestern MyChart is useful for routine questions and patient account management, but it is not the right tool for emergency symptoms. The MyChart login page says to dial 911 if you are experiencing a medical emergency. It also says to call your provider’s office if you need an urgent appointment or have an urgent question.

Do not wait for a portal response if you have chest pain, difficulty breathing, stroke symptoms, severe bleeding, sudden confusion, serious injury, suicidal crisis, severe allergic reaction or another immediate danger. Use emergency services or the nearest emergency department.

Official UT Southwestern Links for MyChart, Doctors, Appointments, Billing and Medical Records

Use these official UT Southwestern resources for patient tasks. Official pages are more reliable than third-party hospital directories because they are more likely to have current phone numbers, portal links, appointment instructions, doctor search, billing policies and records information.

UT Southwestern Medical Center Map and Main Dallas Campus Directions

Use the map below for the main UT Southwestern Medical Center campus area at 5323 Harry Hines Blvd., Dallas, TX 75390. Before driving, confirm the exact clinic, hospital, building, floor, parking garage and entrance in your MyChart appointment details or official location page.

UT Southwestern Medical Center FAQs About MyChart, Doctors, Appointments and Phone Numbers

UT Southwestern Medical Center Patient Help Summary

For UT Southwestern Medical Center, the safest patient routes are the official MyChart login, UTSWMyCare app, Find a Doctor page, Patient Resources, Contact Us, Billing and Insurance, Medical Records and hospital location pages. Use 214-648-3111 for general information, 214-645-8300 for new patient appointments or referrals, 469-777-6856 for medical records questions, and the official billing page for payment options.

Before visiting, confirm the exact building, department, doctor, appointment time, parking instructions, insurance status and whether you need records or a referral. Use MyChart for routine portal tasks, but call your provider’s office for urgent questions and dial 911 for emergencies.