Mercy Medical Center: MyChart, Doctors & Phone 2026

What to Do First If You Need Mercy Medical Center

Mercy Medical Center in Baltimore is a downtown hospital campus with primary care, specialty care, hospital services and several major patient destinations. The main hospital address is 345 St. Paul Place, but the campus includes multiple buildings, so patients should not rely on the street address alone. Before leaving home, check whether your appointment is in the Bunting Center, McAuley Plaza, the Weinberg Center, a Mercy Personal Physicians office, an imaging area, a procedure center, or another Mercy location.

MyChart Mercy Login: Portal, App, Refills, Bills and Records

MyChart Mercy is the official patient portal route for Mercy Medical Center patients. Mercy describes it as a secure electronic health record system that lets patients store, access and track health information in one place. Patients can use MyChart Mercy online or through the MyChart app for common tasks such as viewing medical information, scheduling appointments, checking lab tests and requesting prescription refills.

MyChart Mercy is especially useful after a specialist visit, hospital stay, lab test, imaging appointment, surgery, medication change or follow-up visit. Instead of waiting for a paper summary or calling multiple offices, many patients can check the portal for available results, appointment tools, prescription refill routes and billing tools. Mercy also notes online scheduling for enrolled current patients, Fast Pass for earlier appointment openings, online bill pay, payment plans and medical records requests through MyChart.

Use MyChart Mercy for these practical tasks

• View available health information, visit notes and lab test information.
• Schedule appointments with doctors and provider teams when online scheduling is available.
• Request prescription refills from your medication list and preferred pharmacy.
• Pay Mercy bills online, including guest payment options for patients not enrolled in MyChart.
• Manage paperless billing and billing notification preferences.
• Request electronic medical records for personal use.
• Use two-step authentication, facial recognition or passkeys for stronger login security where available.

Medical Records: MyChart Request or Signed Authorization

Mercy Medical Center states that patient medical records are confidential and maintained by the Health Information Services Department. Patients or legally authorized representatives can authorize release of confidential health information. For many patients, the fastest path is MyChart Mercy: log in, go to the medical records area and request electronic medical records for personal use.

If you need a hard copy, need records sent to another organization, or are acting as a legal representative, Mercy requires documentation. Mercy’s official medical records instructions say hard-copy requests should include a completed and signed authorization form, a valid government-issued photo ID, and legal appointment paperwork if you are acting as guardian, health care power of attorney or another personal representative.

Medical records request checklist

1. Decide whether you need an electronic copy through MyChart or a hard-copy / third-party release.
2. Use the official Mercy authorization form for non-MyChart requests.
3. Include the patient’s full legal name, date of birth, contact information and treatment date range.
4. Specify exactly what you need: discharge summary, lab results, imaging reports, operative notes, ER notes, clinic notes or billing records.
5. Attach valid government-issued photo identification.
6. If you are not the patient, include guardian, legal power-of-attorney or representative documentation if applicable.

Mercy Baltimore Campus Buildings and Directions

Mercy’s downtown Baltimore campus includes three major patient buildings. The Bunting Center is the main hospital at 345 St. Paul Place. McAuley Plaza is located at 301 St. Paul Place. The Weinberg Center at Mercy is located at 227 St. Paul Place. Because these buildings are close but not identical, patients should match their appointment instructions to the correct destination before choosing a garage, valet entrance or drop-off point.

Parking Rates, Valet and Downtown Arrival Tips

Mercy states that it offers three convenient parking garages connected to the hospital and main buildings. Mercy’s FAQ lists self-park fees for validated patient and visitor tickets and also lists valet parking at main entrances for the Bunting Center, McAuley Plaza and the Weinberg Center. Because parking fees and validation rules can change, always confirm current rates on Mercy’s official patient and visitor pages before your visit.

Mercy listed parking rates for validated patient and visitor tickets

Practical parking checklist

• Confirm whether your visit is in Bunting, McAuley or Weinberg before choosing a garage.
• Bring your parking ticket inside if payment or validation happens before returning to the car.
• Take a phone photo of your garage level, row and elevator area.
• Ask your clinic, procedure area or nursing unit if any validation applies to your visit.
• For mobility needs, consider valet or a drop-off plan at the correct building entrance.

Visiting Hours, Patient Calls, Pharmacy, Dining and Smoke-Free Rules

Mercy’s FAQ lists general inpatient visiting hours as 8:00 am to 8:00 pm, but it also warns that hours vary by floor. That distinction is important. A general medical floor, surgical floor, procedural area, ICU-style setting, recovery area or specialty unit may have different visitor limits, infection-control rules or quiet-time needs. Always check with the nursing unit, information desk or current visitor policy before bringing children, flowers, food, balloons or overnight items.

Visitor planning basics

• Call 410-332-9555 to request a patient room location or transfer by phone.
• Remember that the patient must give permission for visitors and incoming phone calls.
• Do not visit if you have fever, vomiting, diarrhea, cough, flu-like symptoms or contagious illness.
• Ask the unit before bringing food, flowers, latex balloons or large gifts.
• Bring a charger, ID and parking payment method for longer visits.

Pharmacy and dining help

Mercy’s FAQ says outpatient pharmacy prescriptions can be filled at Walgreens Pharmacy inside the lobby of McAuley Plaza. The pharmacy is listed as open Monday through Saturday, and Mercy lists 410-625-2618 as the phone number. Mercy also says there are several eateries on campus and many restaurants within a 10-minute walk from the hospital, which can help families who are waiting during surgery, imaging, procedures or long inpatient days.

Emergency Department vs Urgent Care: Choose Safely

Mercy Medical Center is a hospital, but patients should still choose the right level of care. Emergency departments use triage, which means patients are evaluated by clinical urgency rather than simple arrival order. A person with stroke symptoms, chest pain, severe breathing problems or major trauma may be taken back before someone who arrived earlier with a less urgent issue.

Bring this if you are going to the hospital

• Photo ID and insurance card.
• Medication list with dose and schedule.
• Allergy list and pharmacy name.
• Recent test results, discharge summaries or specialist notes if relevant.
• Legal caregiver documents if you are helping another adult.

Billing, Estimates, Payment Plans and Financial Assistance

Mercy’s billing resources include cost estimates, accepted insurance information, online bill pay, financial assistance and price transparency. Mercy says most bills can be paid online using MyChart Mercy, and its MyChart page says patients who are not enrolled can use “Pay as Guest.” Mercy also notes that MyChart users are automatically enrolled in paperless billing, and patients can opt out from the Billing Summary area.

Hospital billing can involve more than one charge. A hospital visit may include a facility bill, physician bill, lab charge, imaging charge, anesthesia charge, pathology charge, emergency physician bill or other service-related balance. Before paying a large amount, compare your Mercy statement with your insurance explanation of benefits and confirm whether insurance has fully processed the claim.

Billing contacts and actions

• Billing phone: 833-307-9138 or 410-332-7555.
• MyChart billing: log in to MyChart Mercy and send a billing-related message if appropriate.
• Payment plan: Mercy’s MyChart information says patients can call 410-332-7555 to enroll in a new payment plan.
• Financial assistance: Mercy says assistance may be available for uninsured patients ineligible for federal medical assistance, with payment plans and sliding-scale support depending on eligibility.
• Estimate tool: Mercy offers an online price estimation tool for services at Mercy Medical Center and Mercy Personal Physicians community sites.

Official Mercy Medical Center Links

Use official Mercy pages for current rules and service details. Hospital information can change, especially visitor policies, garage rates, insurance participation, billing routes, record-release forms and appointment instructions.

Frequently Asked Questions About Mercy Medical Center