OSU Wexner Medical Center: MyChart, Doctors, Phone, ER & Visitor Help
This independent guide helps patients and families quickly find the right Ohio State Wexner Medical Center route for MyChart, doctor search, main phone, emergency care, parking, medical records, billing and visitor planning.
Quick Answer: OSU Wexner Medical Center Details Patients Need First
For most routine patient tasks, start with Ohio State MyChart for secure messages, test results, appointments and prescriptions. For appointment routing or general hospital help, call 614-293-8000. For emergency care on the main campus, use the Ohio State Emergency Department at 460 W. 10th Ave. or call 911 for life-threatening symptoms.
520 W. 10th Ave.
Columbus, OH 43210
Use for general routing, appointments and hospital information.
Also listed: 614-366-6975. Support is for login and account access, not urgent medical triage.
Columbus, OH 43210
Phone: 614-293-8333
What to Do First Before Using OSU Wexner Medical Center
Ohio State Wexner Medical Center is a large academic health system in Columbus, so the right first step depends on your situation. A MyChart login issue, a specialist appointment, an emergency visit, a hospital stay, a billing question and a records request all use different official routes.
I need MyChart, test results, prescriptions or appointment details
Use the official Ohio State MyChart route. MyChart is meant for secure non-urgent patient tasks such as messages, appointment tools, test results, prescription renewal requests and account information. If you cannot log in, use MyChart Technical Support rather than creating duplicate accounts.
- Start from the official OSU MyChart page before entering private health information.
- Use MyChart support for username, password, activation and technical access problems.
- Do not use MyChart for severe symptoms or emergencies.
I need a doctor, specialty clinic or appointment
Use Ohio State’s official Find a Doctor tool if you know the provider name, specialty, condition or treatment. For appointment routing, the main appointment specialist number listed by OSU Wexner is 614-293-8000.
- Search by specialty, condition, location or physician name.
- Confirm whether the provider accepts new patients at that exact location.
- Ask whether your insurance requires a referral or prior authorization before booking.
I am going to the hospital or visiting someone
Confirm the exact building before leaving home. University Hospital, Doan Hall, Rhodes Hall, the Emergency Department, Ross Heart Hospital and The James are close together but may use different entrances, parking garages and visitor guidance.
- Bring a government-issued photo ID for visitor badge requirements.
- Bring your parking ticket inside if you need validation.
- Call the patient or unit first if you are unsure about visitor limits or room number.
I need records, bills, pricing or financial help
Use the official medical records and billing pages. Records may be requested through an authorization form or from MyChart by using the customer service request route under Request My Record. Billing and financial assistance have separate phone routes.
- Know the patient’s full legal name, date of birth and dates of service.
- Ask the receiving doctor which records are actually needed before requesting a full chart.
- For bills, have the statement number, date of service, insurance card and patient information ready.
OSU Wexner Medical Center MyChart Login, App & Support
Ohio State MyChart is the main secure patient portal for routine digital care tasks. The official MyChart information says patients can exchange messages with a provider, request appointments, renew prescriptions, check test results and manage care online. The Ohio State MyHealth app gives mobile access to the same MyChart account features.
- Viewing test results when released
- Messaging participating providers for non-urgent questions
- Managing appointment details
- Requesting prescription renewals
- Updating allergy, medication and personal health summary details
For login problems, username recovery, password reset or activation issues, use OSU’s MyChart Technical Support.
Phone: 866-966-6975
Alternate: 614-366-6975
TTY: 711
What to check before sending a MyChart message
- Make sure you selected the correct Ohio State provider or department.
- Keep the question short and include dates, medication names, pharmacy details or symptom timeline when relevant.
- For procedure prep, urgent medication questions or time-sensitive symptoms, call the office number on your instructions instead of waiting for a portal response.
- If a result looks abnormal, read any provider comments and contact the ordering office if you are unsure what it means.
Find OSU Wexner Doctors, Specialists and Appointment Routes
The official OSU Wexner Find a Doctor tool lets patients search by specialty, condition, location or name. This is the safest route when you need a physician profile, specialty department, accepting-new-patient status, location details or appointment options.
OSU Wexner Medical Center Phone Numbers
Use the main phone number when you do not know the correct department. For technical MyChart issues, records, billing or emergency department questions, OSU lists more specific phone routes.
| Need | Official route | Best use |
|---|---|---|
| Main hospital / appointments | 614-293-8000 | General routing, appointment specialist help, hospital information and direction to the correct department. |
| Emergency Department | 614-293-8333 | Ohio State Emergency Department at 460 W. 10th Ave. For life-threatening symptoms, call 911. |
| MyChart technical support | 866-966-6975 / 614-366-6975 | Login, password, username recovery, activation and technical account problems. |
| Medical records | 614-293-8657 | Records for University Hospital, Ross Heart Hospital and OSUCCC – James. |
| Billing and financial assistance | 1-800-678-8037 | Questions about bills, financial assistance and payment support. |
| Patient Experience main campus | 614-293-8944 | Feedback, patient experience concerns and non-medical support for main medical campus locations. |
Phone menus and department routes can change. Use official OSU pages for final confirmation before sharing personal health, billing or insurance information.
Emergency Department, Trauma Care and When Not to Use MyChart
The Ohio State Emergency Department is listed at 460 W. 10th Ave., Columbus, OH 43210, and is open 24 hours. OSU describes it as an advanced emergency care location on the main medical center campus near 12th Avenue and Upham Drive.
- Chest pain or possible heart attack symptoms
- Stroke signs such as face drooping, arm weakness or speech trouble
- Severe breathing difficulty
- Major bleeding, poisoning, serious burns or trauma
- Sudden confusion, seizure or rapidly worsening condition
- Non-urgent test result questions
- Prescription refill requests
- Referral or appointment scheduling
- Billing, insurance or financial assistance
- Medical record copies and forms
Parking, Garages, Validation and Arrival Tips
OSU Wexner’s main campus is busy, and the best garage depends on your destination. The official parking guidance says patients and visitors on campus can pay a reduced parking fee by bringing the parking ticket to the appointment and having it validated at an information desk.
| Destination | Recommended parking guidance | Practical patient tip |
|---|---|---|
| University Hospital | Wexner Medical Center Garage is listed as the closest option, with an enclosed pedestrian bridge on the fourth level. | Bring your ticket inside for validation before returning to your vehicle. |
| Emergency Department | 12th Avenue Garage is the closest garage listed for the Emergency Department. | For severe symptoms, do not spend time comparing parking; call 911. |
| Rhodes Hall / Doan Hall | SAFEAUTO Garage is commonly listed for these destinations. | Confirm the exact building name on your appointment instructions. |
| Ross Heart Hospital | SAFEAUTO Garage is listed as a recommended option. | Arrive early for cardiac testing, imaging, registration or mobility needs. |
| The James Cancer Hospital | Wexner Medical Center Garage is listed for The James Cancer Hospital and Solove Research Institute. | Ask ahead if treatment length may require extended parking planning. |
OSU lists valet services at multiple main campus locations. Accessible parking spaces and elevators are available in patient and visitor garages. If mobility is a concern, contact the doctor’s office before the appointment for the best entrance recommendation.
Do not leave the parking ticket in the car. Bring it into the appointment, lobby or registration area so staff can direct you to the correct validation option.
Visitor Policy, ID Badge and Hospital Visit Planning
OSU’s visitor policy says visitation is generally 6 a.m. to 8 p.m. in most hospital units, but some areas may limit visitation based on patient care needs. Visitors should be ready to show a government-issued photo ID and obtain a visitor badge.
Visitor checklist before leaving home
- Confirm the patient’s full name, room number, building and unit.
- Bring a photo ID, phone charger, parking payment method and any caregiver paperwork.
- Ask the unit before bringing food, flowers, balloons, children or large gifts.
- Write down the nurse station number if you are helping coordinate discharge.
- Keep noise low and follow staff instructions for infection prevention and patient safety.
Medical Records, Billing, Pricing and Financial Assistance
Medical records at Ohio State Wexner Medical Center are documented in the electronic medical record. OSU says patients may request record information through an authorization form or directly from MyChart by selecting a customer service request under the Request My Record section.
- Use MyChart first for available visit information.
- Use the authorization form for formal record release.
- Request exact items when possible: discharge summary, operative report, imaging report, labs, pathology, ED note or date range.
- Include full legal name, date of birth, phone number and recipient details clearly.
- For billing and financial assistance, OSU lists 1-800-678-8037.
- For payment by phone, OSU lists 614-293-2100.
- Ask whether your bill is from the hospital, a physician group, lab, imaging provider or another service.
- Uninsured or underinsured patients should ask about financial counseling and assistance programs.
OSU Wexner Medical Center Map and Directions
The main Ohio State University Hospital address is 520 W. 10th Ave., Columbus, OH 43210. The Emergency Department is listed separately at 460 W. 10th Ave. Always check your appointment reminder for the exact building, floor, clinic and parking recommendation.
Official OSU Wexner Medical Center Links
Use official Ohio State pages for final details before logging in, visiting, paying a bill, requesting records or making appointment decisions.
Common Patient Mistakes to Avoid
Source Verification and Editorial Note
This page is an independent patient navigation guide. It is not the official Ohio State University Wexner Medical Center website and is not affiliated with Ohio State. Official hospital policies, phone routing, parking fees, visitor rules, MyChart features, billing processes and records instructions can change.
Before visiting, paying, logging in or requesting records, use the official OSU Wexner Medical Center links above or call the appropriate official phone number. For medical emergencies, call 911.
OSU Wexner Medical Center FAQs
What is the main phone number for OSU Wexner Medical Center?
The main phone number listed for Ohio State Wexner Medical Center is 614-293-8000. Use it for general hospital routing, appointment specialist help and when you do not know the exact department number.
Where is Ohio State University Hospital located?
Ohio State University Hospital is located at 520 W. 10th Ave., Columbus, OH 43210. Check your appointment reminder because OSU Wexner has multiple nearby buildings and outpatient locations.
Does OSU Wexner Medical Center use MyChart?
Yes. Ohio State uses MyChart for secure patient tasks such as messages, appointment tools, test results, prescription renewal requests and health information access.
Who do I call for Ohio State MyChart support?
For Ohio State MyChart technical support, use 866-966-6975 or 614-366-6975. This route is for login, username, password, activation and account access issues.
Can I use MyChart for an emergency?
No. Do not use MyChart for emergency symptoms. Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious trauma or rapidly worsening symptoms.
Where is the OSU Emergency Department?
The Ohio State Emergency Department is listed at 460 W. 10th Ave., Columbus, OH 43210. The official ED phone number is 614-293-8333, but life-threatening symptoms should go through 911.
Which garage should I use for University Hospital?
OSU lists Wexner Medical Center Garage as the closest option for University Hospital, including an enclosed pedestrian bridge on the fourth level. Bring your parking ticket inside if you need validation.
What are the general visitor hours at OSU Wexner?
OSU states that visitation is generally 6 a.m. to 8 p.m. in most hospital units. Some units may limit visitation based on care needs, so confirm with the unit before visiting.
How do I request OSU Wexner medical records?
OSU says patients may request medical record information through a medical records authorization form or from MyChart by selecting a customer service request under Request My Record. The listed records phone route for University Hospital, Ross Heart Hospital and OSUCCC – James is 614-293-8657.
What number should I call for OSU Wexner billing help?
For billing and financial assistance, OSU lists 1-800-678-8037. For pay-by-phone, OSU lists 614-293-2100.
Final Summary
For OSU Wexner Medical Center, most routine patient needs begin with the official MyChart portal, Find a Doctor tool or the main phone number 614-293-8000. For the main hospital, use Ohio State University Hospital at 520 W. 10th Ave. For emergency care, use 911 for life-threatening symptoms or the Ohio State Emergency Department at 460 W. 10th Ave.
Before visiting, confirm the exact building, parking garage, appointment instructions, visitor rules and insurance requirements. For records, billing and MyChart support, use the official OSU routes rather than third-party directory pages.