LewisGale Medical Center portal, doctors, phone and visit help
Use this independent guide to find the correct LewisGale Medical Center phone number, MyHealthONE portal route, doctor search, emergency care guidance, medical records process, billing help, visitor rules, directions and official HCA Virginia links.
- Emergency symptoms: call 911 first.
- Records and bills: start with MyHealthONE.
- Doctors: use the official LewisGale doctor finder.
- Visitor plans: confirm unit rules before arriving.
Quick Answer: LewisGale Medical Center Details Patients Need Most
LewisGale Medical Center is an HCA Virginia hospital in Salem, Virginia, serving the greater Roanoke and Southwest Virginia region. The official hospital address is 1900 Electric Rd, Salem, VA 24153, and the main hospital phone number is 540-776-4000.
Many patients search for “LewisGale Medical Center MyChart.” The official portal route shown by HCA Virginia for LewisGale is MyHealthONE, not a standard MyChart-branded portal. MyHealthONE is used for health records, post-visit summaries, selected hospital lab and imaging results, hospital bill payment and sharing records with a physician or caregiver.
HCA Virginia hospital in Salem near Roanoke.
Salem, VA 24153.
Use for hospital operator routing and general questions.
The official HCA patient portal route for LewisGale.
MyHealthONE support number listed on the official bill-pay page.
Official medical records request support number.
Quick Navigation
What to Do First Before Calling or Visiting LewisGale Medical Center
The fastest way to get help is to match your need with the correct department. A portal issue, ER symptom, medical records request, bill question and doctor appointment should not all go through the same route.
Call 911 or go to the emergency room. LewisGale’s emergency page says to call 911 immediately for a medical emergency. Do not use MyHealthONE or a routine call center for urgent symptoms.
Start with MyHealthONE. If you need a formal copy, outside-provider release, attorney request, insurance request or urgent continuity-of-care transfer, use the official medical records process.
Use the official LewisGale Medical Center Doctors page. Search by doctor name, condition, specialty and location. Confirm whether the doctor is hospital-employed, medical-group based or independent.
Use HCA’s online bill-pay route, MyHealthONE bill pay, or the MyHealthONE support number. Keep the bill, account information, insurance card and date of service ready.
LewisGale Medical Center MyChart Search: Use MyHealthONE Instead
If you are searching for LewisGale Medical Center MyChart, the key correction is this: HCA Virginia lists MyHealthONE as the secure patient portal for LewisGale Medical Center. MyChart is a common search term, but it may lead patients to unrelated health systems if they do not use the official LewisGale/HCA link.
MyHealthONE is especially useful after an emergency visit, hospital admission, surgery, imaging test, lab test, outpatient procedure, or scheduled hospital service. It can reduce phone calls because many common patient tasks are available in one place.
- Viewing health records such as lab results, physician notes and imaging reports when available.
- Viewing your post-visit summary.
- Scheduling some follow-up appointments when supported.
- Sharing health records with a physician or caregiver.
- Paying hospital bills online.
- Accessing the portal from desktop, laptop, tablet or smartphone.
- Chest pain, stroke signs or severe breathing trouble.
- Requests that need same-day emergency action.
- Ambulance or emergency transportation questions.
- Immediate medication danger or allergic reaction.
- Legal medical-record releases that require signed authorization.
- Questions that must be answered by a specific clinic not connected to portal messaging.
Portal sign-in and safety tips
Use the official HCA Virginia or MyHealthONE link rather than a random search result. Medical portals contain private health information, payment details and identifying information, so avoid entering credentials through suspicious texts, emails or third-party pages.
If you have a bill-pay or portal access problem, the official LewisGale bill-pay page lists the MyHealthONE Support Team at 855-422-6625.
LewisGale Medical Center Doctors, Specialists and Appointment Search
The official LewisGale Medical Center Doctors page lets patients search doctors by name, specialty, condition and location. This is a better first step than relying only on third-party doctor listings, because provider locations, accepting-new-patient status, office phone numbers and specialty coverage can change.
Search by doctor name, condition, specialty or location. Confirm the exact practice address before your appointment.
Specialists may require a referral, prior authorization, outside records, imaging or lab results before scheduling.
A hospital service, independent physician bill and medical-group office bill may be separate. Ask before the visit.
Doctor-search call script
What to ask before booking
- Is the physician part of LewisGale Physicians, HCA Virginia, or an independent practice?
- Does this office accept your exact insurance plan and network?
- Is the appointment for a consultation, follow-up, procedure, imaging review or surgery evaluation?
- Do you need medical records sent before the visit?
- Will the visit happen at 1900 Electric Rd or another office location?
- Could you receive a separate facility, physician, lab, anesthesia, radiology or pathology bill?
LewisGale Medical Center Medical Records: How to Request Copies
LewisGale’s official medical records page explains that MyHealthONE gives access to many common records, but some records may only be available through the hospital Medical Records office. For medical-record request questions, the official page lists 844-481-0278.
| Records need | Best official route | What to prepare |
|---|---|---|
| View many common records | MyHealthONE patient portal | Portal login, patient identity details, date of service |
| Request your own copy | Online medical record request portal or signed authorization form | Photo ID, signed and dated authorization, exact records needed |
| Send records to your physician urgently | Physician office fax request on letterhead | Patient name, DOB, visit date, facility treated, “STAT” if urgent |
| Insurance, attorney, disability or third-party records | Non-patient request process | Formal request from authorized third party and correct mailing process |
Medical record request support: 844-481-0278
Patient-request fax listed by HCA: 844-481-0298
Patient-request mail route listed by HCA:
PO Box 290789, Nashville, TN 37229-0789
For urgent records needed by another physician, the official page says the physician office may fax a written request on letterhead. Have the patient’s name, date of birth, visit date and treating facility ready.
Emergency Room, FastTrack ER and When to Call 911
LewisGale Medical Center’s emergency care page says emergency physicians treat unexpected severe injuries and illnesses, and that patients should call 911 immediately for a medical emergency. The page also describes emergency specialists available 24/7 and lists FastTrack ER for certain non-life-threatening conditions.
Use the main emergency room for severe symptoms, trauma, chest pain, stroke signs, breathing distress, major injury or rapidly worsening illness.
The emergency page says the ER is on the right side of the hospital, with parking in the main lot outside the emergency room.
LewisGale describes FastTrack ER as an extension of the main emergency room for patients age two and older with conditions that require treatment within 24 hours but are not life-threatening.
The official page lists FastTrack ER hours as 11:00am to 11:00pm, seven days a week. If closed, patients are assisted through the main ER.
What to bring to the ER if available
- Photo ID and insurance card.
- Medication list with dose, timing and pharmacy name.
- Allergy list, especially medication, contrast and food allergies.
- Recent discharge papers, lab results, imaging reports or specialist notes.
- Power-of-attorney, guardianship or caregiver documents if you manage care for another person.
- Phone charger and emergency contact details.
Visitor Hours, Parking, Valet, Quiet Hours and Family Planning
LewisGale’s visitor page lists visiting hours as 2:00pm to 8:30pm daily. It also notes quiet hours from 2:00pm to 4:00pm and 10:00pm to 6:00am to encourage healing. Unit-specific rules can still vary, especially for critical care, emergency, surgery, behavioral health, infection-control situations and patient condition.
2:00pm to 8:30pm daily, based on the official visitor page.
The visitor page lists convenient free parking, free valet and facility signs/building directories.
Listed amenities include Jazzman’s Coffee Shop, on-site cafeteria, vending, chapel, interpreters and waiting areas.
Visitor checklist before leaving home
- Confirm the patient’s room, unit and whether the patient can receive visitors.
- Ask about children, flowers, food, overnight stays, balloons and ICU restrictions.
- Bring a photo ID if the unit requests visitor identification.
- Do not visit if you have fever, cough, vomiting, diarrhea, rash, flu symptoms or a contagious illness.
- Take a photo of your parking location and entrance so you can find your car after the visit.
Billing, Insurance, Online Payment and Cost Questions
LewisGale’s official payment page says patients can pay hospital bills online through secure bill pay, ePay, Pay as Guest or MyHealthONE. It also says MyHealthONE can show recent imaging results, hospital lab results and hospital bills.
The official bill-pay page lists 855-422-6625 for the MyHealthONE Support Team. For insurance, the LewisGale patient information page says the facility accepts Medicare, Medicaid, workers’ compensation and commercial insurance, but you should always verify your specific plan, network and service coverage directly.
- Confirm insurance has processed the claim.
- Ask whether the bill is a hospital facility bill or a separate provider bill.
- Request an itemized bill if details are unclear.
- Ask about payment plans and financial assistance.
- Keep dates, reference numbers, names and copies of messages.
- Emergency physician group.
- Radiology or imaging interpretation.
- Anesthesia, pathology or lab services.
- Specialist consultation.
- Hospital facility charges.
Behavioral Health, Crisis Line and Nurse Consultation
LewisGale’s official pages list two useful non-emergency support routes that patients often miss. These are not a replacement for 911 in a life-threatening emergency, but they can help route certain questions.
The LewisGale emergency and homepage resources list 844-706-8773 for nurse consultation. Use it for health-related guidance when you are not sure where to seek care.
LewisGale’s About Us page lists RESPOND crisis and referral line numbers as 540-776-1100 and 800-541-9992 for immediate evaluation/assessment and referral support.
LewisGale Medical Center Map and Directions
The main hospital address is 1900 Electric Rd, Salem, VA 24153. Use your appointment instructions for the exact entrance, department, check-in area or parking area because ER, outpatient testing, surgery, imaging and visitor routes may differ.
Official LewisGale Medical Center Links
Use these official HCA Virginia and MyHealthONE resources for final confirmation. Hospital policies, visitor rules, doctor availability, records instructions, billing workflows and portal features can change.
Related Medical Center Guides
These related medical center guides may help if you are comparing patient portals, hospital phone routing, doctor searches, emergency planning, records and billing support.
Common Mistakes Patients Should Avoid
LewisGale uses MyHealthONE as the official HCA portal route. Searching only MyChart can lead you to unrelated login pages.
MyHealthONE is not an emergency response tool. Use 911 or the ER for serious symptoms.
For specialist visits, bring discharge papers, medication lists, imaging reports, lab results and referral notes if available.
Before paying a large balance, ask whether insurance processed the claim and whether the bill is hospital or separate provider billing.
Source Verification
This guide was prepared using official HCA Virginia, LewisGale Medical Center and MyHealthONE resources for address, phone number, patient portal, doctor search, medical records, bill payment, visitor hours, parking/amenities and emergency care details. Always confirm current information on the official pages before visiting, booking, requesting records or paying a bill.
FAQs About LewisGale Medical Center
What is the phone number for LewisGale Medical Center?
The main phone number for LewisGale Medical Center is 540-776-4000. For emergencies, call 911 instead of calling the main hospital line.
Where is LewisGale Medical Center located?
LewisGale Medical Center is located at 1900 Electric Rd, Salem, VA 24153.
Does LewisGale Medical Center use MyChart?
Patients often search for LewisGale Medical Center MyChart, but the official HCA Virginia portal route shown for LewisGale is MyHealthONE. Use the official MyHealthONE link from HCA or LewisGale resources.
What can I do in MyHealthONE?
MyHealthONE can help patients view health records, lab results, physician notes, imaging reports, post-visit summaries, hospital bills and selected follow-up tools when available.
How do I find LewisGale Medical Center doctors?
Use the official LewisGale Medical Center Doctors page. It lets patients search doctors by name, condition, specialty and location.
How do I request medical records from LewisGale Medical Center?
Start with MyHealthONE for many common records. For formal copies, use the official LewisGale medical records page. The records support number listed by HCA is 844-481-0278.
What are LewisGale Medical Center visitor hours?
The official visitor page lists visiting hours as 2:00pm to 8:30pm daily. Unit-specific restrictions may apply, so confirm with the hospital or assigned unit before visiting.
Is parking free at LewisGale Medical Center?
The official visitor page lists convenient free parking and free valet among visitor amenities. Confirm current parking and valet availability before visiting because operations may change.
What are FastTrack ER hours at LewisGale Medical Center?
The official emergency page lists FastTrack ER as open from 11:00am to 11:00pm, seven days a week. If FastTrack ER is closed, patients are assisted through the main emergency room.
Who do I call for LewisGale bill-pay or MyHealthONE support?
The official bill-pay page lists the MyHealthONE Support Team at 855-422-6625.
What number is listed for nurse consultation?
LewisGale resources list Consult-A-Nurse at 844-706-8773 for health-related guidance. For life-threatening symptoms, call 911.
Is this the official LewisGale Medical Center website?
No. This is an independent informational guide. Use official LewisGale Medical Center, HCA Virginia and MyHealthONE resources for current policies, portal access, doctors, records, bills, visitors and emergency guidance.
Final Summary
LewisGale Medical Center is located at 1900 Electric Rd, Salem, VA 24153, and the main hospital phone number is 540-776-4000. For portal access, use MyHealthONE rather than searching only for MyChart.
Use the official doctor finder for appointments, the medical records page for formal record requests, the bill-pay page for payment support, the visitor page for current visiting rules, and 911 for life-threatening symptoms. Before visiting, confirm your department, entrance, parking route, visitor permission and any required documents directly with LewisGale or your care team.