Central Maine Medical Center Route Hub
Use this 2026 guide before you log in to MyChart, call CMMC, use the emergency department, find a provider, request medical records, pay a bill, check old MyHealthLink records, visit a patient, or drive to 300 Main Street in Lewiston.
The key correction: CMMC has transitioned from MyHealthLink to MyChart. Use MyChart for new Epic-system information after your first visit, and continue using MyHealthLink for older past records, lab results and documents.
Choose the Right CMMC Route
Official-Source Check: What This Rebuild Adds
This rebuild keeps the existing URL and turns the page into a practical patient-route guide. It focuses on the real searcher tasks: MyChart transition, old records, emergency care, medical records, billing after 5/1/2026, departments, visitors and exact phone routing.
Verified details used
- Official CMMC address, main phone, ER phone, 250-bed flagship description and 24-hour emergency care.
- MyHealthLink-to-MyChart transition details, including separate systems and new Epic MyChart account requirement.
- MyChart support phone and support email.
- CMMC directory numbers for ER, billing, records, gift shop, radiology, lab, social services, surgery, sleep center, trauma and more.
- Medical-record request phone, hours, fax, email, status phone and valid photo-ID rule.
- Online bill-pay route for recent visits after 5/1/2026 and Patient Financial Services phone.
- Visitor guideline allowing up to two visitors at one time, unless restrictions apply.
Verify live before acting
- ER wait time, because it changes quickly.
- Whether your record is in MyChart or the older MyHealthLink system.
- Billing route for visits before vs after the post-5/1/2026 bill-pay transition.
- Doctor availability, insurance acceptance and exact practice location.
- Visitor restrictions, unit rules, holiday hours and weather-related changes.
Best use
Use this guide to choose the right route, then use official Central Maine Healthcare links before logging in, paying a bill, requesting records, or driving to a department.
CMMC MyChart vs MyHealthLink: Which Login Should You Use?
Central Maine Healthcare says it has transitioned to Epic’s MyChart. The older MyHealthLink portal still stores historical information from the previous EMR system.
Use MyChart for new information
- New health information after your first visit in the Epic system.
- Test results and visit summaries.
- Communication with your care team.
- Appointment management.
- Billing information.
Use MyHealthLink for old records
CMH says historical health information from the previous EMR system will continue to be available through MyHealthLink for past records, lab results and documents.
MyChart support
Call 844-237-7463 or email mycharthelp@primehealthcare.com for MyChart setup and assistance.
CMMC Emergency Department: 24-Hour ER and After-Discharge Help
Central Maine Medical Center provides 24-hour emergency care. The CMMC Emergency Department is at 300 Main Street in Lewiston and the official CMMC ER phone is 207-795-2200.
Call 911 / use ER now
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble or sudden severe headache.
- Major injury, serious bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, sudden confusion, severe abdominal pain or symptoms getting worse quickly.
- Suicidal crisis, violent behavior or danger to self or others.
After-discharge ER questions
CMH says patients discharged home receive after-care instructions. If you have questions after discharge, call the Emergency Department you visited. For CMMC, that number is 207-795-2200.
Wait-time context
CMH notes that emergency experiences vary and the average visit to any CMH Emergency Department is about two and a half hours. Some visits are shorter and some are longer.
Find CMMC Doctors, Providers and Appointments
CMMC is a hospital campus, but many providers and services may be in separate practices, outpatient offices, 12 High Street, 76 High Street, the Cancer Care Center or another CMH location. Confirm the exact destination before driving.
Find a provider
Use the official Central Maine Healthcare Find a Provider route to search by provider, service, practice or location.
Hospital services
CMMC’s official page highlights cancer care, cardiovascular services, primary care, orthopedic care and women’s and children’s health.
Confirm location
Before leaving, ask whether your visit is at 300 Main Street, 12 High Street, 76 High Street, Cancer Care Center, a practice office or another CMH facility.
Appointment checklist
- Know whether you need primary care, cardiology, cancer care, orthopedics, neurology, women’s/children’s, imaging, surgery, lab, therapy, sleep, urology, wound care or emergency care.
- Ask if the provider is accepting new patients.
- Confirm insurance, referral, prior authorization and records needed.
- Ask if your records are in MyChart, MyHealthLink or need formal release.
- Ask about prep: fasting, medication holds, driver/escort, imaging discs or forms.
CMMC Phone Directory: Fast Routing
Use the switchboard if you are unsure. For faster help, use the specific department number when you already know your task.
888-240-6100
207-795-5780
Medical Records: MyChart, MyHealthLink and Formal Release
Use MyChart for available new Epic-system information and MyHealthLink for older historical records. Use formal Medical Records request when you need full copies, records for another doctor, insurance, legal, disability or documents not visible online.
Billing, Online Bill Pay and Visit-Date Rules
Central Maine Healthcare’s bill-pay page separates recent visits after 5/1/2026. Billing routes can differ by visit date, facility and provider. Always match your statement to the correct payment route.
Recent visit after 5/1/2026
Use the official Online Bill Pay route linked from the CMH bill-pay page for recent visits after 5/1/2026.
Billing questions
Current Patient Financial Services phone: 844-746-5501. The bill-pay page lists office hours as 8:00 AM to 4:30 PM.
CMMC mailing address
Central Maine Medical Center billing mail route listed: P.O. Box 4100, Lewiston, ME 04243-4100.
Before paying or disputing a CMMC bill
- Check whether the visit was before or after 5/1/2026.
- Compare your CMH statement with your insurance Explanation of Benefits.
- Ask whether insurance has finished processing.
- Ask whether the charge is hospital, physician, anesthesia, imaging, lab, emergency provider or another professional bill.
- Ask for an itemized statement if the service or charge is unclear.
- Document call date, representative name, account number and next step.
CMMC Services Patients Search Most
CMMC’s official page describes it as a 250-bed flagship hospital with comprehensive inpatient and outpatient services, 24-hour emergency care, Cancer Care Center, stroke care, specialized care and the southern Maine base for LifeFlight of Maine.
Lab, Imaging, Therapy and Outpatient Prep
Outpatient services can be at the hospital, 12 High Street or another CMH practice. Confirm address, order and preparation before driving.
Outpatient lab
CMMC directory lists Outpatient Lab at 12 High St., phone 207-795-5780. Pathology lab phone is 207-795-2330.
Radiology & X-ray
Radiology & X-ray / Medical Imaging phone: 207-795-2400. Ask whether you need the report, images or both.
Therapy / rehab
Outpatient Therapy Services: 207-795-2122. Physical Therapy: 207-795-2590. Inpatient Rehab Unit: 207-795-2600.
- Ask if fasting is required.
- Ask if medications should be held.
- Ask if you need a driver or escort.
- Ask which address, entrance and parking area to use.
- Ask whether records/results will appear in MyChart, MyHealthLink or need formal request.
Visitors, Patient Support, Interpreter Services and Smoke-Free Campus
Visitor rules can change by unit, patient status and hospital restrictions. Use the official visitor-guidelines page or call the main switchboard before arriving.
Visitor limit
CMH visitor guidelines say patients may have up to two visitors at one time, unless restrictions apply.
Patient connection
If no restrictions apply, the caller may be transferred to the patient care unit. Use the operator at 207-795-0111 when you are unsure.
Interpreter / assistive devices
CMH says patients and visitors with communication needs will receive immediate and equal access to appropriate assistive communication services and devices.
Gift shop
CMMC Gift Shop phone: 207-795-2295. Ask the unit before sending restricted items, food, flowers or balloons.
Spiritual care
Spiritual Care phone: 207-795-2291. Ask staff for urgent bedside support or use the Sacred Space resources.
Smoke-free campus
CMH says smoking and tobacco use are not allowed on Central Maine Healthcare property, including parking lots. This includes cigarettes, cigars, e-cigarettes, chewing tobacco, snuff and marijuana.
Official CMMC / Central Maine Healthcare Links to Use After This Guide
Map and Directions to Central Maine Medical Center
Use this map for the main CMMC hospital campus at 300 Main Street in Lewiston. For Family Medicine Residency, Outpatient Lab, Cancer Care Center, imaging, therapy or a provider office, confirm the exact address before driving.
300 Main Street, Lewiston, ME 04240.
CMMC ER phone is 207-795-2200, but call 911 for severe symptoms.
Directory lists Outpatient Lab at 12 High St., phone 207-795-5780.
CMMC Patient Route Planner
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Portal script
Hi, I’m a CMMC patient and need help with the correct portal. My visit was on [date]. Should I use MyChart for new Epic information or MyHealthLink for older records?MyChart support script
Hi, I need help setting up or accessing MyChart. My issue is [activation / login / password / results / billing / appointment]. Can you confirm the next step?Records script
Hi, I need CMMC records from [date]. I need [ER note / discharge summary / lab result / imaging report / complete chart]. Should I use MyChart, MyHealthLink or the Release of Information form?Billing script
Hi, I have a CMMC bill for service date [date]. Was this before or after 5/1/2026, has insurance finished processing, and can I request an itemized statement or payment review?Provider script
Hi, I need a Central Maine Healthcare provider for [condition/specialty]. Can you confirm whether the provider is accepting patients, the exact address, insurance requirements and records needed?Visitor script
Hi, I want to visit or contact a patient at CMMC. Can you confirm current visitor rules, the unit, whether the caller can be transferred, and whether food, flowers or gifts are allowed?Common Central Maine Medical Center Mistakes to Avoid
Using only MyHealthLink for new records
Use MyChart for new Epic-system information after your first visit. MyHealthLink is for older historical records.
Using MyChart for old records only
Past records, lab results and documents from the previous EMR may still be in MyHealthLink.
Calling the ER for billing or old records
Use Patient Financial Services for billing and Medical Records for formal records requests.
Waiting on portal messages during emergencies
Portal tools are not emergency care. Call 911 for severe symptoms.
Sending incomplete records forms
CMH requires a signed Release of Information and a valid government-issued photo ID copy.
Ignoring visit-date billing changes
Recent visits after 5/1/2026 use the current online bill-pay route. Older bills may require checking the statement instructions.
Central Maine Medical Center FAQ
Where is Central Maine Medical Center located?
Central Maine Medical Center is located at 300 Main Street, Lewiston, ME 04240.
What is Central Maine Medical Center’s main phone number?
The main CMMC switchboard phone number is 207-795-0111.
What is the CMMC Emergency Department phone number?
The CMMC Emergency Department phone number is 207-795-2200. Call 911 for life-threatening symptoms or emergency transport.
Does Central Maine Medical Center use MyChart?
Yes. Central Maine Healthcare has transitioned to Epic MyChart for new ongoing medical information after your first visit in the new system.
Should I use MyChart or MyHealthLink?
Use MyChart for new health information moving forward after the Epic transition. Continue to use MyHealthLink for historical health information, past records, lab results and documents from the previous EMR system.
What can I do in CMMC MyChart?
MyChart allows patients to view test results and visit summaries, communicate with the care team, manage appointments and access billing information.
What is the CMMC MyChart support phone number?
Central Maine Healthcare lists MyChart support at 844-237-7463. Additional assistance is available at mycharthelp@primehealthcare.com.
Who do I call for CMMC medical records?
For CMMC medical-record questions, call 207-795-2480, Monday through Friday from 8 a.m. to 4 p.m.
How do I request Central Maine Medical Center records?
Download and complete the CMMC Release of Information form, then submit it by fax to 207-344-0674 or email it to CMME-MedicalRecords@primehealthcare.com. Include a valid government-issued photo ID copy with signature.
How do I check the status of a CMMC records request?
To check the status of a medical-records request, Central Maine Healthcare lists 909-657-5767.
Who do I call for CMMC billing questions?
The current CMH bill-pay page lists Patient Financial Services at 844-746-5501, with office hours from 8:00 a.m. to 4:30 p.m. The CMMC directory also lists Billing and Patient Financial Services at 207-795-2237.
What is the CMMC billing mailing address?
The Central Maine Medical Center billing mailing address listed on the bill-pay page is P.O. Box 4100, Lewiston, ME 04243-4100.
What services is CMMC known for?
CMMC is described as a 250-bed flagship hospital offering comprehensive inpatient and outpatient services, 24-hour emergency care, a Cancer Care Center, an award-winning stroke center, specialized care and the southern Maine base for LifeFlight of Maine.
How many visitors can a CMMC patient have?
Central Maine Healthcare visitor guidelines say patients may have up to two visitors at one time, unless restrictions apply.
When should I call 911 instead of using MyChart or calling CMMC?
Call 911 for chest pain, stroke signs, severe breathing trouble, major injury, serious bleeding, poisoning, overdose, seizure, suicidal crisis, severe allergic reaction, sudden confusion, severe abdominal pain or symptoms getting worse quickly.