Roanoke Valley Hospital Planner
Use this guide before you call LewisGale Medical Center, log in to MyHealthONE, request medical records, use the Emergency Room or FastTrack ER, register online, pay a bill, check visitor amenities, plan parking, or find the right HCA Virginia route.
This is a practical patient-route guide, not a generic hospital listing. It explains MyHealthONE, online registration, records, ER triage, FastTrack ER, billing, estimates, financial assistance, separate provider bills, free parking, valet, visitor services, mental health, stroke, trauma, oncology, map directions, scripts and common mistakes to avoid.
Patient Task Finder: Choose the Right LewisGale Route
Most people searching for LewisGale Medical Center need one action: portal access, records, ER directions, FastTrack ER details, online registration, billing help, physician search, visitor information, parking, mental health, imaging, maternity, cancer care or a phone number. Start here before calling or driving.
| What you need | Best first route | Why this saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / Emergency Room | Portal, billing, records and online registration are not emergency-response routes. | Medication list, allergies, ID, insurance if safe, emergency contact. |
| Portal login, results, bills or discharge information | MyHealthONE | MyHealthONE gives access to recent imaging results, hospital lab results, visit summaries, bills and health records. | Email, date of birth, phone, visit details and login credentials if already enrolled. |
| Register before a procedure or test | Online registration through MyHealthONE | Online registration can save time for surgical procedures, mammograms, diagnostic tests and treatments. | Ordering doctor, procedure date, active insurance cards, employer information. |
| Medical records | Medical Records request portal or authorization form | Some records are in MyHealthONE, but some must be requested from the hospital Medical Records office. | Signed authorization, photo ID, date range, record type, recipient details. |
| Bill, estimate or itemized charges | HCA payment/financial resources | Hospital bills, contracted-provider bills, estimates and itemization use different tools. | Statement, account number, EOB, insurance card, service date. |
| ER but not life-threatening | ER triage / FastTrack ER if appropriate | FastTrack ER is for conditions that require care within 24 hours but are not life-threatening. | ID, insurance card, medication list, symptom timeline. |
| Visitor, parking or amenities | Visitor resources and hospital information | The hospital offers free parking, valet, shuttle, guest Wi-Fi, chapel, room service and visitor amenities. | Patient name, unit/room, visitor questions, parking and gift questions. |
MyHealthONE: LewisGale Portal, Records, Bills and Follow-Up Tools
LewisGale Medical Center uses MyHealthONE. It is the correct HCA portal route for many hospital tasks. Use official MyHealthONE links before entering private information, because old LewisGale pages and third-party portal pages can confuse patients.
Portal support
HCA Virginia lists MyHealthONE support at 855-422-6625. Use this for login, bill-pay access, account and portal technical help.
What MyHealthONE helps with
View most health records, imaging results, hospital lab results, after-visit summaries, bills, follow-up appointment tools and share records with a doctor or caregiver.
Mobile app
The MyHealthONE app is available through the App Store and Google Play. Choose the LewisGale/HCA Virginia location correctly when managing records.
| Portal need | Best answer | Warning |
|---|---|---|
| Recent records | Check MyHealthONE first. | Some records may only be available through Medical Records. |
| Pay hospital bill | Use MyHealthONE, HCA ePay, or guest pay. | Separate physician/provider bills may not appear in the same place. |
| Register online | Sign in with MyHealthONE for online registration. | Have ordering doctor, procedure date and insurance cards ready. |
| Share records | Use portal sharing tools or formal records request. | Do not share your password; use approved access or release routes. |
| Urgent symptoms | Call 911 or use emergency care. | Portal messages are not emergency communication. |
Online Registration, Central Scheduling and Before-Visit Checklist
LewisGale Medical Center allows online registration for scheduled services such as surgery, mammograms, diagnostic tests and treatments. You can register at arrival, but online registration can reduce stress and paperwork.
877-319-7744 for HCA Virginia central scheduling assistance.
Use MyHealthONE to register online for LewisGale Medical Center.
HCA lists 571-349-4000, Mon-Fri, 8 a.m.-8 p.m. EST for online registration help.
844-706-8773 for Consult-A-Nurse health-related guidance.
Information needed to register online
- Name of the ordering doctor.
- Date of your scheduled procedure, mammogram, diagnostic test or treatment.
- All active insurance cards.
- Employer information, if requested.
- Need for interpretation services, including language or sign-language support.
- Advance directive, medication list, allergies and transportation plan if applicable.
Emergency Room, FastTrack ER, Level II Trauma and Chest Pain Care
LewisGale Medical Center provides 24/7 emergency care in Salem. The hospital describes itself as a Level II Trauma Center, a certified Chest Pain Center, and a Primary Stroke Care Center. FastTrack ER is available for certain non-life-threatening emergencies for patients age two and older.
Use ER / 911 now for
- Chest pain, stroke signs, severe breathing trouble, fainting or severe allergic reaction.
- Major trauma, head injury, open fracture, uncontrolled bleeding or severe burn.
- Severe abdominal pain, poisoning, overdose, seizure, suicidal crisis or sudden confusion.
- Serious infection signs, shock, sepsis concern or symptoms that are rapidly worsening.
FastTrack ER may fit for
- Conditions that require treatment within 24 hours but are not life-threatening.
- Patients age two and older when the FastTrack ER is open.
- Minor injuries, lacerations, possible minor fractures or non-critical illness after triage.
- If FastTrack ER is closed, the main ER assists through the regular emergency route.
| Emergency detail | LewisGale route | Practical note |
|---|---|---|
| Main ER | 1900 Electric Rd, Salem, VA 24153 | Call 911 for life-threatening symptoms. |
| ER location on campus | Right side of the hospital | Park in the main parking lot outside the ER. |
| FastTrack ER hours | 11 a.m.-11 p.m., seven days a week | For non-life-threatening emergencies needing care within 24 hours. |
| What to bring | ID and insurance card | Do not delay emergency care to collect paperwork. |
| Daytime valet | Free valet during daytime hours | Verify current availability before relying on valet. |
| Nearby freestanding ERs | Blue Hills ER: 540-945-9900; Cave Spring ER: 540-970-8000 | Use the closest appropriate emergency route for symptoms. |
Medical Records: Portal, Authorization, Fax, Mail and Urgent Physician Requests
LewisGale Medical Center offers several ways to request records depending on the type of information and delivery format. MyHealthONE gives 24/7 access to many records, but some records must be requested through the hospital Medical Records process.
Patient request help
Medical-record request questions and status: 844-481-0278.
Patient request fax
Completed patient record requests can be faxed to 844-481-0298.
Urgent physician request
For immediate continuity of care, a physician office can fax a written request on letterhead to 786-206-0764 and mark urgent requests as “STAT.”
| Record need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Most recent records | MyHealthONE | Portal login and visit date. | Assuming every record is in the portal. |
| Formal chart copy | Online request portal or signed authorization form | Signed/date authorization and legible valid photo ID. | Submitting an unsigned form or missing ID. |
| Records by email | Email delivery after processing | Correct email and authorization details. | Expecting email delivery before processing is complete. |
| Records by mail | PO Box 290789, Nashville, TN 37229-0789 | Signed request and ID copy. | Waiting until the day before a specialist visit. |
| Radiology images | Contact Radiology Department directly | Study date, body part, modality, recipient details. | Confusing written imaging report with actual image files. |
| Birth certificate | State or local Vital Statistics Office | Legal birth-certificate information. | Requesting a certified birth certificate from hospital records. |
| Attorney, insurance or disability request | Richmond SSC, PO Box 291569, Nashville, TN 37229-1569 | Third-party request details and authorization. | Using the patient request route for legal/insurance mail. |
Billing, ePay, MyHealthONE Payments, Estimates and Separate Provider Bills
LewisGale Medical Center uses HCA payment routes for hospital bills, including online ePay, guest pay and MyHealthONE bill pay. HCA Virginia also provides patient financial resources, payment estimator tools, standard charges, financial assistance and separate-provider billing information.
Use HCA ePay, guest pay or MyHealthONE bill pay for hospital bills.
855-422-6625 for MyHealthONE help.
HCA Virginia offers financial assistance for qualifying patients who need help with emergency or medically necessary care.
Uninsured and self-pay patients are entitled to a Good Faith Estimate under federal law for scheduled care.
Before paying a large LewisGale bill, check these 8 things
- Has insurance fully processed the claim and sent an Explanation of Benefits?
- Is this a hospital facility bill, physician bill, ER physician bill, anesthesia bill, radiology bill, pathology bill, lab bill or other contracted-provider bill?
- Does the bill match your name, account number, service date and insurance plan?
- Can you view an itemization of services from the recent visit?
- Do you need a patient payment estimate or pricing transparency information?
- Do financial assistance, payment plan options or uninsured/self-pay alternatives apply?
- Could a non-hospital provider bill separately for services besides the hospital bill?
- Are you paying through official HCA ePay, guest pay, MyHealthONE or printed statement instructions?
Parking, Valet, ER Arrival and Campus Wayfinding
LewisGale Medical Center’s patient page lists convenient free parking, valet service and a parking shuttle among its amenities. The ER page says the ER is located on the right side of the hospital, with parking in the main lot outside the ER and free valet during daytime hours.
Free parking
The patient resources page lists convenient, free parking for patients and visitors.
ER parking
For ER visits, park in the main parking lot outside the emergency room on the right side of the hospital.
Valet and shuttle
The hospital lists valet service and a parking shuttle. The ER page specifically notes free daytime valet.
Arrival checklist
- Confirm whether you need the ER, main entrance, imaging, surgery, mammography, behavioral health, radiation/infusion, rehabilitation or another department.
- Bring photo ID, insurance card, referral/order, medication list and payment method if applicable.
- Take a photo of your parking area before entering.
- Ask staff if valet, shuttle, wheelchair assistance, interpreter help or sensory-assistive devices are needed.
- For emergency symptoms, do not delay care to research parking.
Visitor Services, Guest Wi-Fi, Room Service, Chapel, Coffee Shop and Family Support
LewisGale Medical Center lists a wide range of visitor and patient amenities, including guest Wi-Fi, ATM banking, free parking, valet, parking shuttle, chaplain services, pastoral care, a nondenominational chapel, room service, flowers, mail, cards, gifts and family waiting areas.
Jazzman’s Coffee Shop
The patient page lists Jazzman’s Coffee Shop with coffees, teas, pastries, sandwiches, soups, salads, cards, gifts and flowers.
Guest Wi-Fi
Wireless internet access is listed as an available hospital amenity.
Chaplain and chapel
LewisGale lists counseling and chaplain services, pastoral care and a nondenominational chapel.
Before visiting, ask these questions
- What is the patient’s unit, room and current visitor policy?
- Can the patient receive visitors today, or are there isolation, surgery, critical-care or testing limits?
- Are children allowed in the patient’s unit?
- Can I bring food, flowers, plants, cards, balloons, gifts or personal items?
- Where should family wait during surgery, critical care or emergency care?
- Do we need interpreter services, pastoral care, sensory-assistive devices or mobility help?
High-Intent Services: Trauma, Stroke, Mental Health, Oncology, Orthopedics and Women’s Care
LewisGale Medical Center’s official hospital page highlights a broad service mix. The most important user-help step is matching the right department to the right route before scheduling, driving or requesting records.
Stroke and neurology
LewisGale lists stroke care, neurological rehabilitation and Primary Stroke Care Center certification. For stroke symptoms, call 911 immediately.
Oncology
LewisGale is part of the Sarah Cannon Cancer Network and lists onsite radiation and infusion center services.
Orthopedics and spine
The hospital highlights orthopedic and spine care, including joint replacement and spine services, plus Healthgrades recognition for orthopedic and spine surgery.
LewisGale lists inpatient and outpatient mental health services. For immediate danger, suicidal crisis or violent risk, call 911 or the crisis route.
Women’s care services include breast health and gynecological care. Confirm mammography, diagnostic testing and registration details before arrival.
The hospital highlights cardiology services and Chest Pain Center accreditation. For chest pain or heart attack symptoms, call 911.
Patient Rights, Discharge, Advance Care Planning and Concerns
LewisGale Medical Center says patients have rights and responsibilities and offers advance care planning resources. For care concerns, start with the bedside team, nurse, charge nurse, department manager or hospital leadership route; for safety emergencies, get immediate staff help.
Discharge planning
When ready to leave, you should receive follow-up instructions, next appointment information, medication guidance, diet recommendations and transportation help.
Advance directives
Advance directives let you give directions for future medical care and protect your right to request or refuse care.
Escalation path
Ask the nurse, charge nurse, doctor, case manager or department manager when instructions, safety or discharge plans are unclear.
Caregiver note template
Patient name: [name]. Unit/room: [unit]. Main doctor/team: [name]. Nurse/charge nurse: [name]. Medication questions: [list]. Discharge questions: [ride, pharmacy, home care, equipment, diet, wound care, follow-up]. Records needed: [discharge summary / imaging report / labs / operative note].Official LewisGale Medical Center Links to Use After This Guide
Use this guide to choose the right route, then use official HCA Virginia and MyHealthONE pages for live phone numbers, portal access, records, online registration, payment, visitor services, ER details and financial resources.
LewisGale Medical Center Map and Directions
Use this map for route planning to 1900 Electric Road in Salem. Before traveling, confirm whether you need the main entrance, ER, FastTrack ER, imaging, surgery, mammography, behavioral health, radiation/infusion, rehabilitation or a specialty clinic.
Confirm department, entrance, appointment time, ID, insurance, referral, records and parking plan.
Use ER kiosk, registration, building directories, facility signs, valet, shuttle or staff guidance for wayfinding.
Confirm discharge instructions, medication changes, follow-up, MyHealthONE access, records needs and billing questions.
Helpful Video / Resource Decision
No single official LewisGale video was reliable enough to embed here as the main patient-instruction video without risking outdated portal, parking, billing or visitor guidance. For current patient tasks, the safer UX is to link directly to official HCA Virginia pages for MyHealthONE, medical records, ER, online registration, payment and financial resources.
LewisGale Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
MyHealthONE support script
Hi, I am a LewisGale Medical Center patient and need help with MyHealthONE. My issue is [login / records / lab result / imaging result / bill pay / online registration / record sharing]. What is the correct next step?Records request script
Hi, I need LewisGale Medical Center records from [date/service]. I need [discharge summary / ER note / operative report / lab / imaging report / full chart]. What authorization, ID, fax or delivery details do you need?Billing script
Hi, I received a LewisGale/HCA bill for account number [number]. Has insurance finished processing, is this a hospital or separate provider bill, and can I request itemized charges, a payment plan, estimate or financial-assistance review?Registration script
Hi, I have a scheduled [procedure / mammogram / diagnostic test / treatment] on [date]. Can you confirm the ordering doctor details, arrival time, insurance requirements, registration status, interpreter needs and where to park?Common LewisGale Medical Center Mistakes to Avoid
These mistakes create wrong-route calls, delayed records, portal errors, ER delays and billing stress.
Using the portal during emergency symptoms
MyHealthONE is not emergency care. Call 911 for serious or rapidly worsening symptoms.
Missing online registration details
Online registration needs ordering doctor, procedure date, active insurance cards and employer information.
Submitting records without a signed form or ID
Authorization must be signed and dated, and a legible valid photo ID is required.
Confusing imaging reports with images
Medical Records can release reports, but actual radiology images may require contacting Radiology directly.
Paying a separate provider bill without review
Ask whether the bill is hospital, ER physician, radiology, anesthesia, pathology, lab or contracted-provider billing.
Assuming visitor amenities equal visitor permission
Even with amenities, unit-specific visitor restrictions can apply. Call the unit before bringing children, food, flowers or gifts.
Related Medical-Centers.org Guides
Use these related guides if you are comparing hospital portals, records, billing, ER, map and patient-navigation workflows across other medical centers.
LewisGale Medical Center FAQ
Where is LewisGale Medical Center located?
LewisGale Medical Center is located at 1900 Electric Road, Salem, VA 24153.
What is the main phone number for LewisGale Medical Center?
The official main phone number is 540-776-4000.
What patient portal does LewisGale Medical Center use?
LewisGale Medical Center uses MyHealthONE, the HCA secure patient portal for health records, imaging results, lab results, visit summaries, bills and record sharing.
Who do I call for MyHealthONE support?
HCA Virginia lists MyHealthONE Support Team help at 855-422-6625.
Can I use MyHealthONE for emergencies?
No. MyHealthONE is not for emergencies. If you or a loved one is experiencing a medical emergency, call 911 immediately.
How do I register online for a LewisGale appointment?
Use MyHealthONE to register online. You will need the ordering doctor, scheduled procedure date, active insurance cards and employer information. HCA Virginia central scheduling is listed at 877-319-7744.
What is the FastTrack ER at LewisGale Medical Center?
FastTrack ER is an extension of the main ER for patients age two and older with conditions requiring treatment within 24 hours but not life-threatening. It is listed as open 11 a.m.-11 p.m., seven days a week.
Where is the LewisGale Emergency Room on campus?
The emergency room is located on the right side of the hospital. Patients may park in the main parking lot outside the emergency room, and the ER page notes free valet during daytime hours.
Is LewisGale Medical Center a trauma center?
LewisGale Medical Center’s official hospital page lists Level II Trauma Center among its capabilities.
How do I request medical records from LewisGale Medical Center?
Check MyHealthONE first for available records. For formal requests, use the online medical-record request portal or signed authorization form. Medical-record request questions and status use 844-481-0278, and patient requests can be faxed to 844-481-0298.
How can a doctor request urgent records?
For immediate continuity of care, the physician office must fax a written request on letterhead to 786-206-0764 with the patient’s name, date of birth, date of visit and facility name, and mark urgent requests as “STAT.”
How do I pay a LewisGale Medical Center bill?
Use HCA ePay, guest pay or MyHealthONE bill pay. HCA’s payment page also describes payment plans and automatic recurring payment options.
Does LewisGale offer financial assistance?
HCA Virginia says financial assistance is available for qualifying patients who need help with emergency or medically necessary care.
Is parking free at LewisGale Medical Center?
The patient resources page lists convenient free parking, valet service and a parking shuttle among hospital amenities. Verify current valet and shuttle availability before relying on them.
What visitor amenities are available?
LewisGale lists guest Wi-Fi, ATM banking, chaplain services, pastoral care, a nondenominational chapel, made-to-order room service, Jazzman’s Coffee Shop, mail, flowers, waiting areas and other visitor resources.
What should I bring to a LewisGale appointment or ER visit?
Bring photo ID, insurance card, medication list, allergy list, referral/order if needed, active insurance cards for registration, prior records or imaging if requested, and questions for the care team. For emergencies, do not delay care to collect paperwork.