Kingsbrook Patient Help Hub
Use this 2026 guide before you call Kingsbrook Jewish Medical Center, search for MyChart, find a One Brooklyn Health doctor, request medical records, pay a bill, check visiting hours, plan a rehab or ambulatory-care visit, or drive to 585 Schenectady Avenue in Brooklyn.
This is one complete mobile-safe HTML block with the real patient tasks inside: phone, MyChart, doctors, records, visitor hours, billing, financial help, language access, map, official links, scripts, planner and FAQ schema.
Choose the Right Kingsbrook Route
Official-Source Check: What This Page Adds
This guide turns One Brooklyn Health official details into scan-first actions so users do not have to guess whether they need MyChart, the doctor directory, medical records, billing, financial help, visitor information, language support or the main Kingsbrook switchboard.
Included from official pages
- Kingsbrook address and main phone.
- One Brooklyn Health MyChart support phone and email.
- Doctors page search by specialty, condition, name and affiliation.
- Kingsbrook medical-records phone, email, in-person location and fax-warning note.
- Visitor hours by Kingsbrook department.
- Financial assistance, billing, price transparency and language access details.
Verify live before acting
- Whether your doctor is at Kingsbrook, Brookdale, Interfaith or another OBH site.
- Exact department entrance and appointment location.
- Visitor restrictions, age rules and unit-specific limits.
- Which fax number to use for Kingsbrook records, because official pages show different fax details.
- Whether your bill is hospital, physician, radiology, pathology, anesthesia or another provider bill.
Best user rule
Use this page to choose the correct route, then use official One Brooklyn Health pages before entering health data, faxing records, paying a bill, scheduling care or visiting a patient.
Kingsbrook Phone Directory: Call the Right Number
The main switchboard can route general calls, but many tasks have a more direct route. Use this table before calling.
| Need | Phone / email | Use this for | Important note |
|---|---|---|---|
| Main Kingsbrook hospital line | 718-604-5000 | General routing, hospital questions, visitor connection and department transfer. | Call 911 for emergencies. |
| One Brooklyn Health MyChart support | 855-229-3120 | Activation code, locked account, legal-name change, account deactivation and portal questions. | Email support is Myonebrooklynhealthsupport@bhmcny.org. |
| Kingsbrook medical records / HIM | 718-604-5655 | Records questions and Kingsbrook Health Information Management route. | Call before faxing because official pages show more than one fax reference. |
| Kingsbrook records email | healthinfokjmc@obhny.org | Records-related communication for Kingsbrook. | Do not email urgent symptoms or emergency needs. |
| Billing outpatient | 718-240-6361 | Outpatient billing questions listed by OBH. | Have statement and account details ready. |
| Billing inpatient | 718-240-5771 | Inpatient billing questions listed by OBH. | Separate provider bills may not be handled here. |
| Financial help / estimates | 718-240-5240 | Financial Investigation Office, financial assistance and more accurate estimate help. | Bring photo ID, proof of address and recent pay stubs if applying. |
| Language access | 718-240-7322 / 718-240-5020 | Language access questions, VRI/OPI support and ASL-related requests. | TTY users can call 711. |
| OBH compliance hotline | 877-647-6723 | Compliance concerns listed by OBH. | Not a clinical emergency route. |
| Press / media inquiries | 718-604-5064 / 718-604-5062 | Press and media inquiries. | Not for patient appointments or billing. |
Kingsbrook Jewish Medical Center MyChart Login
For Kingsbrook patients, the portal route is One Brooklyn Health MyChart. This matters because Brooklyn has multiple hospitals and portal names; do not use a random MyChart or another hospital’s portal unless your care team tells you to.
Portal name
Use One Brooklyn Health MyChart for Kingsbrook, Brookdale and Interfaith portal access inside the OBH system.
What it helps with
MyChart can help you communicate with your doctor, access test results, request prescription refills and manage appointments.
Support route
For MyChart help, call 855-229-3120 or email Myonebrooklynhealthsupport@bhmcny.org.
| Search phrase | Likely intent | Best answer | Mistake to avoid |
|---|---|---|---|
| Kingsbrook MyChart | Login, results or messages. | Use One Brooklyn Health MyChart. | Do not use another Brooklyn hospital’s portal by mistake. |
| Kingsbrook patient portal | View records, results and care-team messages. | Use myonebrooklynhealth.org or the OBH MyChart page. | Do not assume the portal is the full legal medical record. |
| MyChart locked out | Account reactivation or password/login help. | Contact MyChart Patient Support at 855-229-3120. | Do not call the Emergency Department for login support. |
| Need child/family access | Proxy access. | OBH records page says proxy access can be requested to view child or family information. | Do not share passwords between family members. |
Kingsbrook Doctors and One Brooklyn Health Provider Search
The OBH doctor directory lets users search by specialty, condition, doctor name and affiliation. For Kingsbrook-specific care, use the affiliation filter carefully because many doctors may practice across Brookdale, Interfaith, Kingsbrook or broader One Brooklyn Health sites.
Search by specialty
The official directory includes many specialties such as primary care, cardiology, gastroenterology, neurology, surgery, pediatrics, psychiatry, radiology, urology and more.
Use affiliation filter
Look for Kingsbrook or One Brooklyn Health affiliation, then confirm the exact office address before scheduling.
Before booking
Ask if the provider is accepting new patients, takes your insurance, needs a referral, and requires records or imaging before the visit.
Doctor-search checklist
- Search by condition or specialty first, then filter by location or affiliation.
- Confirm whether the appointment is at Kingsbrook, Brookdale, Interfaith, an outpatient clinic or another OBH site.
- Ask if the provider is hospital-based or office-based.
- Check whether you need referral, prior authorization, labs, imaging or prior records.
- Ask whether hospital, physician, lab, imaging, anesthesia or pathology bills may be separate.
Kingsbrook Hours, Visiting Rules and Department Differences
Searchers often type “Kingsbrook Jewish Medical Center hours,” but the useful answer depends on the department. Main contact hours, visitor hours, emergency-department visitor rules, ambulatory care and surgical services are not the same thing.
| Need | Official-style detail | What it means | Before going |
|---|---|---|---|
| General OBH contact | Monday-Friday, 8AM-6PM | OBH contact page says you can reach them during business hours. | Use main Kingsbrook phone 718-604-5000 for routing. |
| Kingsbrook Rehabilitation Unit – MINKIN2 | 2:00 PM-8:00 PM; 2 visitors permitted, age 12+ | Listed under Kingsbrook visitor information. | Confirm unit-specific restrictions before bringing children or several visitors. |
| Emergency Department visitors | 24 hours; 1 visitor permitted | Visitor page lists ED visitor access separately. | Call 911 for emergency symptoms; visitor rules can change. |
| Ambulatory Care | 1 visitor permitted | Listed under Kingsbrook visitor information. | Confirm appointment location, entrance and paperwork before arriving. |
| Surgical Services | 2:00 PM-8:00 PM; 1 visitor permitted | Listed under Kingsbrook visitor information. | Ask about pre-op, post-op and waiting-room rules. |
| Health Information Management | 8:00 AM-4:00 PM | OBH records page lists Kingsbrook HIM in-person operations. | Bring ID and authorization details before visiting. |
Kingsbrook Medical Records: HIM Phone, Email, Fax and In-Person Location
Use MyChart for available portal records. Use Health Information Management when you need a formal copy, hard copy, continuing-care transfer, legal/insurance record or records not visible in the portal.
| Record task | Best route | Official detail | What to prepare |
|---|---|---|---|
| General record access | OBH Health Information Management | General OBH records line listed as 718-604-5565 and healthinfo@bhmcny.org. | Patient name, DOB, facility, dates of service and record type. |
| Kingsbrook records department | Kingsbrook HIM | Phone: 718-604-5655. | Ask what authorization and ID copy are required. |
| In-person Kingsbrook request | LeFrak Building, 3rd Floor | Health Information Management Dept., 585 Schenectady Avenue, Lefrak Building-3rd Floor. | Bring photo ID and signed authorization when needed. |
| Kingsbrook HIM email | healthinfokjmc@obhny.org | Email listed for Kingsbrook records communication. | Do not send emergency symptoms by email. |
| Faxing records | Call first | OBH pages show more than one Kingsbrook fax reference, including 718-363-6866 and another contact-page fax listing. | Call 718-604-5655 before sending private information. |
| Continuing care | Provider-to-provider request | OBH says continuing-care records sent to treating providers are free of charge. | Give receiving provider name, fax/address and exact records needed. |
| Portal delivery | One Brooklyn Health MyChart | OBH says requestors may elect electronic delivery or portal delivery. | Confirm your MyChart account works before relying on portal delivery. |
| Flash drive/email copy | Not available by OBH policy | OBH says it does not send records via emails or upload to flash drives. | Use approved hard-copy, CD, portal, mail or secure provider transfer route. |
Billing, Price Transparency and Financial Assistance
Billing can be confusing because hospital charges and provider charges may be separate. OBH financial pages also explain financial assistance, estimates, insurance, standard charges and Good Faith Estimate rights.
Billing numbers
OBH contact page lists Outpatient Billing: 718-240-6361 and Inpatient Billing: 718-240-5771.
Financial assistance
Financial help is available for medically necessary services such as emergency and hospital care. Call the Financial Investigation Office at 718-240-5240.
Estimate caution
OBH says actual cost can differ based on length of stay, medical complexity, insurance, deductible and separate provider bills.
Before paying a Kingsbrook / OBH bill
- Ask whether it is an outpatient bill, inpatient bill, hospital facility bill or separate provider bill.
- Wait for insurance processing when appropriate.
- Compare the bill with your Explanation of Benefits.
- Ask for an itemized bill if charges are unclear.
- Ask whether a doctor, anesthesiologist, radiologist, pathologist, cardiologist or emergency physician may bill separately.
- Ask about financial assistance, payment options and Good Faith Estimate rights if uninsured or self-pay.
- If applying for financial help, prepare photo ID, proof of address and recent pay stubs if you have them.
Visitor, Language Access and Patient-Support Help
Visitor support is not just hours. Families may need interpreter help, ASL support, patient communication, room/unit rules, and clarity on which department is being visited.
Visitor rules by department
Kingsbrook visitor information lists Rehabilitation Unit – MINKIN2, Emergency Department, Ambulatory Care and Surgical Services with different visitor limits and hours.
Language access
OBH provides Video Remote Interpretation and Over-the-Phone Interpretation in over 240 languages, 24/7, at no cost at all OBH locations.
ASL and accessibility
OBH provides American Sign Language via video remote interpretation at no cost and says in-person sign-language or Deaf interpreter services can be requested with advance notice.
Language contact
For language access, call 718-240-7322 or 718-240-5020, email hkerrema@bhmcny.org, or use 711 for TTY.
Kingsbrook Services and Facility Scope
Kingsbrook is part of One Brooklyn Health, and services may be shared across Kingsbrook, Brookdale, Interfaith and outpatient centers. Always confirm the exact location before you schedule or travel.
| Area users search | What it may mean | Best action | Why to verify |
|---|---|---|---|
| Kingsbrook doctors | OBH physician directory, Kingsbrook affiliation or broader OBH specialist. | Use the official doctors page and filter by affiliation/specialty. | Provider may see patients at another OBH location. |
| Rehabilitation | David Minkin Rehabilitation Institute or rehabilitation unit visitor route. | Call Kingsbrook main number and ask for the correct rehab department or unit. | Visitor rules and service location can differ. |
| Long-term care | Rutland Nursing Home, described by OBH as a long-term care division. | Confirm current admissions, visitation and department phone via Kingsbrook main line. | Nursing home rules may differ from hospital rules. |
| Ambulatory care | Outpatient clinic or medical village services. | Confirm exact appointment location, entrance, documents and insurance. | Not every outpatient service is in the same building. |
| Dental / mental health / primary care | State profile lists outpatient services and AIDS Center designation for Kingsbrook Jewish Medical Village. | Use official OBH locations/service pages or main phone to verify service availability. | Clinic schedules may change. |
| Emergency Department | Emergency care route and ED visitor rules. | Call 911 for serious symptoms; call main line only for non-emergency routing. | Emergency symptoms should not wait for a website or portal response. |
Official Kingsbrook and One Brooklyn Health Links
Use this guide to decide what to do. Use the official links for live details before entering health information, paying bills, submitting records requests or visiting.
Map and Directions to Kingsbrook Jewish Medical Center
Use the map for 585 Schenectady Avenue, Brooklyn, NY 11203. For appointments, confirm the exact building, department, floor, entrance and whether you should go to Kingsbrook, Brookdale, Interfaith or another One Brooklyn Health location.
Confirm address, department, appointment time, ID, insurance card, referral, records and whether MyChart or a paper form is needed.
Call Kingsbrook HIM before visiting or faxing because official pages show different fax references.
Check department-specific hours and visitor limits before taking time off, traveling or bringing children.
Kingsbrook Patient Route Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
MyChart support
Hi, I am a One Brooklyn Health / Kingsbrook patient and need help with MyChart. My issue is [activation code / locked account / test result / refill / appointment / proxy access]. What is the correct next step?Doctor search
Hi, I need a One Brooklyn Health doctor for [condition/specialty]. I prefer Kingsbrook if available. Can you confirm the doctor’s location, insurance, referral requirement and whether they are accepting new patients?Medical records
Hi, I need Kingsbrook Jewish Medical Center records from [date/service]. I need [discharge summary / rehab notes / ER note / lab / imaging report / full chart]. Which authorization, ID copy, fax, email or in-person route should I use?Billing
Hi, I received an OBH/Kingsbrook bill for account number [number]. Is this outpatient, inpatient, hospital facility or separate provider billing, and can I request itemized charges, insurance review or financial-assistance help?Visitor
Hi, I want to visit patient [name] at Kingsbrook. Can you confirm the department, visiting hours, visitor limit, age rule, entrance and whether food, flowers or documents are allowed?Language access
Hi, I need interpreter or ASL help for a Kingsbrook visit. What language-access support is available, and do I need to request anything in advance?Common Kingsbrook Mistakes to Avoid
Using the wrong MyChart
Use One Brooklyn Health MyChart for Kingsbrook. Do not use The Brooklyn Hospital Center MyChart, another Epic portal or a third-party login by mistake.
Assuming every OBH doctor is at Kingsbrook
Doctors may be at Brookdale, Interfaith, Kingsbrook or another OBH location. Confirm the exact office address before scheduling.
Faxing records without confirming
Official pages show more than one Kingsbrook fax reference. Call HIM at 718-604-5655 before faxing private information.
Calling billing before checking bill type
Outpatient, inpatient, hospital and separate physician/provider bills can follow different routes.
Visiting without department rules
Rehab, emergency, ambulatory care and surgical services have different visitor limits and hours.
Using MyChart for emergency symptoms
MyChart messages are not emergency care. Call 911 for serious or rapidly worsening symptoms.
Related Medical-Centers.org Guides
Kingsbrook Jewish Medical Center FAQ
Where is Kingsbrook Jewish Medical Center located?
Kingsbrook Jewish Medical Center is located at 585 Schenectady Avenue, Brooklyn, NY 11203.
What is the main phone number for Kingsbrook Jewish Medical Center?
The main Kingsbrook Jewish Medical Center phone number listed by One Brooklyn Health is 718-604-5000.
Does Kingsbrook Jewish Medical Center use MyChart?
Yes. Kingsbrook patients should use One Brooklyn Health MyChart, not a random MyChart portal or another Brooklyn hospital’s MyChart login.
What is the One Brooklyn Health MyChart support number?
One Brooklyn Health MyChart support is listed at 855-229-3120. The support email is Myonebrooklynhealthsupport@bhmcny.org.
What can I do in One Brooklyn Health MyChart?
One Brooklyn Health MyChart can help patients communicate with doctors, access test results, request prescription refills, manage appointments and access parts of the health record.
How do I find Kingsbrook doctors?
Use the official One Brooklyn Health doctor directory. Search by specialty, condition, provider name or affiliation, then confirm whether the doctor sees patients at Kingsbrook or another OBH location.
How do I request Kingsbrook medical records?
For Kingsbrook medical records, contact Health Information Management at 718-604-5655. The OBH records page also lists Kingsbrook HIM at 585 Schenectady Avenue, Lefrak Building, 3rd Floor, Brooklyn, NY 11212, and email healthinfokjmc@obhny.org.
What is the Kingsbrook medical records fax number?
Official OBH pages show different fax references for Kingsbrook records, including 718-363-6866 and another contact-page fax listing. Call 718-604-5655 before sending private information by fax.
What are Kingsbrook visiting hours?
OBH visitor information lists Kingsbrook Rehabilitation Unit – MINKIN2 visiting hours as 2:00 PM to 8:00 PM with 2 visitors age 12 or older, Emergency Department visitor access as 24 hours with 1 visitor, Ambulatory Care as 1 visitor permitted, and Surgical Services as 2:00 PM to 8:00 PM with 1 visitor permitted.
Who do I call for Kingsbrook billing questions?
OBH lists outpatient billing at 718-240-6361 and inpatient billing at 718-240-5771. If you need financial-assistance help or a more accurate estimate, call 718-240-5240.
Does One Brooklyn Health offer financial assistance?
Yes. OBH says its Financial Assistance Program helps patients pay for medically necessary services such as emergency and hospital care. Patients can apply even if a bill has already been sent to collections.
Does Kingsbrook offer interpreter or ASL services?
One Brooklyn Health provides video remote interpretation and over-the-phone interpretation in more than 240 languages, 24/7, at no cost. It also provides American Sign Language through video remote interpretation and can request in-person sign-language or Deaf interpreter services with advance notice.
Is Kingsbrook the same as Brookdale or Interfaith?
No. Kingsbrook, Brookdale and Interfaith are different facilities within One Brooklyn Health. Use the main OBH pages to confirm which facility, doctor, clinic, bill or record request applies to your visit.
What should I bring to a Kingsbrook appointment or records visit?
Bring photo ID, insurance card, referral or authorization if required, medication list, allergies, appointment instructions, MyChart login if helpful, and any prior records or imaging your care team requested.
Can I use MyChart for emergency symptoms?
No. MyChart is for routine online access and communication. For serious or life-threatening symptoms, call 911 immediately.