Los Robles Patient Help Hub
Use this scan-first guide before you call Los Robles Regional Medical Center, search for MyChart, find a doctor, request records, pay a bill, register online, visit a patient, check ER access, or drive to the Thousand Oaks campus.
Fast correction: Los Robles uses MyHealthONE for hospital portal access. Do not enter private health information into a random “MyChart” page unless an official Los Robles or MyHealthONE page sends you there.
What Do You Need from Los Robles?
Los Robles Phone Numbers: Use the Right Line
The main number is useful, but using the right department saves time. For emergencies, call 911 first.
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 805-497-2727 | General switchboard, directions, department routing. | Life-threatening emergency symptoms. |
| Find a physician | 855-790-3627 | Affiliated doctor search and appointment direction. | Medical-record release or billing disputes. |
| Consult-A-Nurse | 844-706-8773 | General health questions and care-navigation guidance. | Chest pain, stroke signs, severe breathing or major trauma. |
| Emergency Department | 805-370-4435 | ER department routing questions. | Calling instead of 911 for immediate danger. |
| Medical Records | 805-370-4451 / 844-481-0278 | Records office and request-status help. | Portal password or billing questions. |
| Outpatient pre-registration | 844-761-2744 | Online registration help, Mon-Fri 9:00 AM-4:30 PM. | Emergency registration or urgent care decisions. |
| Business Office | 800-307-8012 | Business-office/billing routing. | Clinical questions or medical advice. |
| Radiology / Diagnostic Imaging | 805-370-4480 | Imaging department questions and radiology image routing. | Full hospital chart release unless directed. |
| Labor & Delivery | 805-370-4477 | Maternity arrival and unit-specific questions. | Emergency symptoms; use 911/ER if urgent. |
Los Robles MyChart? Use MyHealthONE
What MyHealthONE helps with
- View hospital records such as lab results, physician notes and imaging reports when available.
- View post-visit summaries.
- Schedule a follow-up appointment when available.
- Share health records with a physician or caregiver.
- Pay a hospital bill and see hospital charge/payment details.
- Register online for eligible scheduled visits using a MyHealthONE account.
Important search correction
People search “Los Robles MyChart,” but the official hospital portal route is MyHealthONE. A doctor’s private office may use a different portal, so always confirm whether your question belongs to the hospital, surgeon, specialist, imaging center, or doctor office.
Find Los Robles Doctors and Appointments
Search official doctors
The official physician page lets users search by doctor name, specialty, condition, and location.
Call for help
For help finding an affiliated physician near you, call 855-790-3627.
Confirm before booking
Ask about insurance, referral need, new-patient availability, office location, telehealth, portal, records and procedure preparation.
Doctor-search checklist
- Is the doctor accepting new patients?
- Is the office at the main hospital, a medical office, surgical hospital, rehab hospital, imaging center or another location?
- Does your plan require referral or prior authorization?
- Will the doctor, lab, imaging, anesthesia or facility bill separately?
- Should records be sent before the appointment?
Hours, Entrance, Parking and Arrival Rules
Hospital and campus hours
- Official locations page lists Los Robles Regional Medical Center as open 24 hours.
- For scheduled visits, confirm department arrival time with the physician office.
- Main entrance is listed for use from 5:00 AM to 9:00 PM.
- After 9:00 PM, use the emergency department entrance.
Parking and arrival
- Main campus parking structure is available for visitors and patients.
- Valet parking is listed Monday-Friday, 7:00 AM-7:00 PM.
- Bring insurance card, photo ID, physician forms/instructions and current medication list.
- Ask the information desk for directions after check-in.
Emergency Care: ER, Trauma and Pediatric ER
Use 911 / ER now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness, speech trouble.
- Severe breathing trouble, major bleeding, poisoning or overdose.
- Serious injury, burns, seizures, severe allergic reaction or major trauma.
- Suicidal crisis or immediate danger to self or others.
Official ER details to know
- The ER is open 24/7, including holidays.
- Los Robles says its ED is home to the only Level II Trauma Center in East Ventura County.
- It describes pediatric emergency care and EDAP-rated pediatric emergency capability.
- ER wait times are approximate, updated as a four-hour rolling average, and are informational only.
- For non-emergency guidance, Consult-A-Nurse is 844-706-8773.
Medical Records: Portal, Online Request, Fax and Mail
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common hospital records | MyHealthONE first | Portal login and identity details. | Some records may only be available through Medical Records. |
| Formal records request | Online medical-record request portal | Patient details, facility, dates of service and requested records. | For questions/status call 844-481-0278. |
| Paper authorization | Download, complete, sign and date the release form | Legible valid photo ID copy is required. | Unsigned or undated forms can delay release. |
| Fax request | Fax: 844-481-0298 | Signed authorization and valid photo ID copy. | Use official authorization form. |
| Mail request | PO Box 290789, Nashville, TN 37229-0789 | Signed authorization, ID copy and destination details. | Mail delivery takes longer. |
| Radiology images | Contact Radiology directly | Call Radiology / Diagnostic Imaging at 805-370-4480. | Image files and written reports may be separate. |
| Urgent physician request | Provider office fax | Letterhead request with patient name, DOB, date of visit and facility. | Fax to 786-206-0764 and mark STAT for urgent continuity of care. |
Billing, Payment, Estimates and Financial Help
Hospital bill
The official financial resources page includes bill pay, insurance/billing FAQs, itemization, estimates, other bills and uninsured payment alternatives.
Estimate warning
Los Robles says estimates are not guarantees and may not include unforeseen complications, extra tests, procedures or non-hospital charges.
Financial help
Financial assistance may be available for eligible nonelective care when patients do not qualify for government assistance and cannot make partial payments.
Before paying a large bill, check this
- Is it a hospital bill, physician bill, anesthesia bill, lab bill, imaging bill or another separate provider bill?
- Has insurance fully processed the claim?
- Do you need an itemized statement?
- Do you qualify for financial assistance or an uninsured discount?
- Is the service elective, nonelective, emergency or medically necessary?
- Are there pending payer liabilities that must post before charity discount review?
Online Registration for Scheduled Procedures
Use online registration for
- Surgical procedures.
- Mammograms.
- Diagnostic tests and treatments.
- Labor and delivery or other eligible scheduled visits.
Have ready
- Personal contact and occupation information.
- Emergency contact details.
- Insurance group/name, policy number, address and phone.
- Physician name and date of procedure.
- For surgery: physician details, medication list, prior surgeries and surgeon name.
Visitor Rules: Hours, Unit Limits and Patient Messages
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General visiting hours | Monday-Friday, 8:00 AM-8:00 PM. | Call the unit before visiting because policies can change. |
| General visitor count | Patients may have four visitors during regular visiting hours. | Expect department-specific limits. |
| CCU / ICU | Two visitors per patient. | Call before bringing multiple visitors. |
| Emergency Department | One visitor per patient; minor patients may have both parents. | Follow staff instructions based on patient condition. |
| Outpatient surgical unit | One visitor per patient; minor patients may have both parents. | Plan alternate waiting arrangements if needed. |
| Extended visiting exceptions | May apply for laboring mothers, hospice/palliative care, pediatric/NICU and special-needs patients. | Confirm with the unit. |
| Email message to patient | Auxiliary can deliver printed email messages Monday-Friday, 9 AM-4 PM, except holidays. | Do not include confidential details; include patient full name and room number if known. |
Wi-Fi, Surgery Text Updates, Insurance and Patient Prep
Guest Wi-Fi
Los Robles says free Wi-Fi is available for guests and visitors at its facilities.
Surgery text updates
Visitor information says surgical updates by text are available for loved ones while a patient is in surgery.
Insurance note
Patient info says the hospital accepts government insurance, workers compensation and commercial insurance; always verify plan participation before planned care.
Bring to appointment
Insurance card, physician forms/instructions, current medication list and photo ID.
Parking
Use the main campus parking structure; valet is listed Monday-Friday from 7:00 AM-7:00 PM.
After-hours entrance
Main entrance is listed 5:00 AM-9:00 PM. After 9:00 PM, use the emergency department entrance.
Official Links After You Know the Right Route
Map and Directions
Confirm department, entrance, appointment time, insurance, registration and visitor/unit rules.
Register online at least 48 hours before the visit when applicable.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Los Robles Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Los Robles hospital records through MyHealthONE. My issue is [login / missing result / bill / sharing records]. What is the correct support step?Doctor search
Hi, I need help finding a Los Robles-affiliated doctor for [condition/specialty]. Can you confirm offices accepting new patients, insurance/referral requirements and appointment location?Medical records
Hi, I need records from Los Robles for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use MyHealthONE, online request, fax or physician request?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm current visitor rules, allowed number of visitors, visiting hours, unit restrictions and whether virtual visits are recommended?Procedure registration
Hi, I have a scheduled [procedure/test] on [date]. Do I need online registration, fasting, medication changes, insurance details, arrival time or a support person?Los Robles Regional Medical Center FAQ
Where is Los Robles Regional Medical Center located?
Los Robles Regional Medical Center is located at 215 W Janss Rd, Thousand Oaks, CA 91360.
What is Los Robles Regional Medical Center’s main phone number?
The main hospital phone number is 805-497-2727.
Is Los Robles Regional Medical Center open 24 hours?
Yes. The official locations page lists Los Robles Regional Medical Center as open 24 hours. Department hours, entrances, visitor rules and office lines may have separate schedules.
Does Los Robles Regional Medical Center use MyChart?
Los Robles points patients to MyHealthONE for secure hospital portal access. Many users search for MyChart, but MyHealthONE is the safer official route for this hospital.
What can I do in MyHealthONE?
MyHealthONE can help patients view hospital records such as lab results, physician notes and imaging reports when available, view post-visit summaries, schedule follow-up appointments when available, share health records with a physician or caregiver, and pay hospital bills.
How do I find doctors at Los Robles?
Use the official Los Robles doctor search page or call the affiliated physician help line at 855-790-3627.
What is the Los Robles Emergency Department phone number?
The official phone directory lists the Emergency Department at 805-370-4435. For life-threatening symptoms, call 911 instead of calling the department line.
Does Los Robles have a trauma center?
The Los Robles emergency care page says its emergency department is home to the only Level II Trauma Center in East Ventura County.
Does Los Robles offer pediatric emergency care?
Yes. The emergency care page describes pediatric emergency care and says the emergency room has an EDAP rating for pediatric emergency capability.
How do I request medical records from Los Robles?
Use MyHealthONE first for available records. For formal records, use the online medical record request portal, send a signed authorization with valid photo ID by fax to 844-481-0298, or mail the request to PO Box 290789, Nashville, TN 37229-0789. For questions or status, call 844-481-0278.
How do providers request urgent Los Robles records?
For immediate continuity of care, the physician office can fax a written request on letterhead to 786-206-0764 with the patient’s name, date of birth, date of visit and facility, and should mark urgent requests as STAT.
When should I register online before a scheduled procedure?
Official registration guidance says to register at least 48 hours before the hospital visit when online registration applies.
What are Los Robles visitor hours?
The visitor page lists visiting hours as Monday through Friday, 8:00 AM to 8:00 PM. Unit-specific restrictions can apply, and the policy may change if conditions require.
Where should I enter after 9:00 PM?
Patient information says to use the main entrance from 5:00 AM to 9:00 PM. After 9:00 PM, use the emergency department entrance.
Is this page the official Los Robles website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, registration, insurance, visitor and appointment details with Los Robles Regional Medical Center.