St. Francis Patient Route Finder
Use this 2026 guide before you call St. Francis Medical Center, search MyChart, find a doctor, reserve an ER arrival time, request medical records, pay a bill, ask about financial assistance, check the campus map, or drive to 3630 E. Imperial Highway in Lynwood.
Everything below is organized by action: login, call, visit, pay, request, estimate, schedule, or go to the ER. It is built for quick scanning on mobile, not long paragraph reading.
Choose the Right St. Francis Medical Center Route
Start here if you are not sure whether to use MyChart, call a department, reserve an ER arrival time, request records, ask billing, or use the campus map.
St. Francis Medical Center Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 310-900-8900 | General routing, department transfer and campus questions. | “Can you connect me to the right department for…” |
| Emergency Department | 310-900-4525 | ED department questions when not a life-threatening emergency. | “Is this the correct ER arrival route?” |
| FastTrackCare | Text “ER Now” to 310-220-4049 | Reserve an ER arrival time for non-life-threatening emergencies. | “Is this safe for FastTrackCare, or should I call 911?” |
| MyChart helpdesk | 844-237-7463 | Login, portal access, technical help and account issues. | “I need help with Prime Healthcare MyChart.” |
| Billing | 310-900-7420 | Hospital bills and payment questions. | “Is this a hospital bill or a separate clinician/lab bill?” |
| Financial Counselors | 310-900-4520 | Payment questions, coverage concerns and financial review. | “Do I qualify for assistance or a payment option?” |
| Health Benefits Resource Center | 310-900-7380 | Coverage help and financial-assistance routing. | “Which documents should I bring to HBRC?” |
| Financial assistance application help | 310-900-4521 | Financial Assistance Program questions and language assistance. | “How do I apply and where do I submit documents?” |
| Medical Records / HIS | 310-900-8640 | Records authorization, request status and release questions. | “Do I need records, images, or a birth certificate?” |
| Admitting / Registration | 310-900-4511 | Registration and arrival routing. | “Which entrance and floor should I use?” |
| Imaging / Radiology | 310-900-2750 | Radiology and imaging routing. | “Do I need images, report, or both?” |
| Women’s Imaging | 310-900-8904 | Women’s imaging questions. | “Where is Women’s Imaging on campus?” |
| Family Life Center / Maternity | 310-900-7912 | Maternity, Family Life Center and OB-related routing. | “Should I use Family Life Center or OB ED entrance?” |
| Case Management / Social Services | 310-900-8630 | Discharge planning, care coordination and social service routing. | “Who is handling discharge planning?” |
| Public Safety / Security | 310-900-8593 | Campus security and safety concerns. | “I need help at [building/parking/entrance].” |
St. Francis Medical Center MyChart Patient Portal
What MyChart helps with
- View test results when available.
- Manage appointments.
- Request prescription refills when supported.
- Communicate with your doctor or clinician.
- Use the official Prime Healthcare MyChart link before entering private health information.
- Use MyChart for routine portal tasks, not emergency symptoms.
Portal safety checklist
- Use the official St. Francis / Prime Healthcare MyChart route.
- Do not send Social Security numbers, credit-card numbers or urgent medical questions through random web forms.
- Call the MyChart helpdesk at 844-237-7463 for login support.
- Email mycharthelp@primehealthcare.com only for appropriate portal-support needs.
- Call 911 or go to the nearest ER for life-threatening symptoms.
Find St. Francis Medical Center Doctors and Appointments
Use official provider search
Start with the official “Find a Provider” route on the St. Francis website so you do not rely only on old directory pages.
Confirm office details
Ask whether the office is accepting new patients, whether a referral is needed, and which insurance networks are accepted.
Ask about separate billing
A doctor, ER physician, radiologist, anesthesiologist, lab or clinic may bill separately from the hospital bill.
Emergency Room and FastTrackCare: Choose Safely
Call 911 or go to ER now for
- Chest pain, pressure, heart attack symptoms or severe shortness of breath.
- Stroke signs such as face drooping, arm weakness, speech trouble or sudden confusion.
- Major bleeding, poisoning, overdose, seizure, severe allergic reaction or serious injury.
- Loss of consciousness, severe head injury, suicidal crisis or danger to self/others.
- Any symptom that is rapidly worsening or feels life-threatening.
Use FastTrackCare only when safe
- FastTrackCare helps reserve an ER arrival time for non-life-threatening emergencies.
- Official route: text “ER Now” to 310-220-4049.
- It is meant to reduce uncertainty and wait time, not replace emergency response.
- If symptoms become severe, do not wait for your reserved time; call 911.
Medical Records, Imaging Records and Birth Certificates
| Need | Official route | Prepare | Important warning |
|---|---|---|---|
| Hospital medical record | Health Information Management / Medical Records | Written request and completed authorization form. | Medical Records is located in the main hospital Patient Tower. |
| Records phone | 310-900-8640 | Patient name, date of birth, dates of service and requested records. | Call before visiting if you need special records or old files. |
| Fax request | Fax authorization to 310-900-4507 | Complete, signed authorization form. | Incomplete forms can delay release. |
| Public office hours | 8:00 AM-4:30 PM, Monday-Friday | Photo ID and records details. | Closed evenings, weekends and holidays. |
| Personal copy cost | Official page lists $6.50 for personal-use copy | Ask current fee and payment route. | Physician continuity-of-care copies may be handled differently. |
| Radiology images | Imaging Services / Radiology: 310-900-2750 | Ask whether you need images, report, or both. | Images and written reports may not be the same request. |
| Birth certificate | Los Angeles County Registrar-Recorder / County Clerk | Birth details and county-required ID/payment. | St. Francis says it does not provide copies of birth certificates. |
Billing, Payment, Price Estimates and Financial Assistance
Pay or question a bill
Billing is listed at 310-900-7420. The official bill-pay route also points patients to online payment through MyChart/Prime payment tools.
Estimate cost
The Price Transparency page links to an interactive estimator tool. Standard charges are not a guarantee of what you will owe.
Financial assistance
Financial help may be available for emergency, urgent or medically necessary care based on need. HBRC application help is listed at 310-900-4521.
Before paying a large bill, check this
- Is this a hospital bill, doctor bill, ER physician bill, anesthesia bill, radiology bill, lab bill or clinic bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Do you qualify for the Financial Assistance Program or discounted care?
- Do you need help through the Health Benefits Resource Center at 3628 E. Imperial Highway, Suite 104, Lynwood, CA 90262?
- Do standard charges exclude separate professional fees, such as physician, surgeon, anesthesiologist, ER physician, radiologist or pathologist fees?
Campus Map: Entrances, Towers, Parking and Department Floors
The official campus map is useful because St. Francis has multiple buildings: Health Services Pavilion, Patient Tower, Family Life Center, Medical Plaza and Progressive Care Unit.
| Where you are going | Official map clue | Practical visitor tip |
|---|---|---|
| Emergency Room | Health Services Pavilion, 1st Floor | Follow Emergency signage; call 911 if unsafe to drive. |
| Admitting / Registration | Health Services Pavilion, 1st Floor | Use Patient Admitting & Outpatient Services entrance when instructed. |
| Radiology | Health Services Pavilion, 1st Floor | Confirm whether your appointment is radiology, outpatient lab or women’s imaging. |
| Medical Records | Patient Tower, 3rd Floor | Bring ID and completed authorization if needed. |
| Cafeteria / Chapel | Patient Tower, 1st Floor | Use main visitor directions and ask Information Center if unsure. |
| Family Life Center / OB ED | Family Life Center; OB Emergency Department shown on map | Pregnant patients should follow OB instructions and use the correct entrance. |
| Health Benefits Resource Center | Medical Plaza, 1st Floor, Suite 104 | Useful for financial-assistance and coverage help. |
| Parking | Parking Garage 1 and Parking Garage 2 shown on campus map | Valet service is shown on the map as available at no additional charge. |
Visitors, Privacy, Security and Patient Safety
Visitors
Use official visitor-guideline pages for current restrictions, entrance rules and unit-specific limits. Rules can change based on safety, infection control or department needs.
Privacy
Do not share Social Security numbers, credit-card numbers or private health information through general contact forms. Use official portal, phone or department routes.
Security
For campus security concerns, use Public Safety at 310-900-8593. For immediate external danger, use 911.
Official Links After You Know the Right Route
Map and Directions
Confirm department, building, floor, parking garage, insurance, registration and arrival time.
Use Patient Tower for Medical Records and Medical Plaza Suite 104 for HBRC help when applicable.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
St. Francis Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart help
Hi, I’m trying to access my St. Francis Medical Center records through Prime Healthcare MyChart. My issue is [login / test result / appointment / refill / message]. What is the correct support step?Doctor search
Hi, I need help finding a St. Francis provider for [condition/specialty]. Can you confirm whether the office accepts my insurance, needs a referral, and is taking new patients?ER / FastTrackCare
Hi, my symptoms are [describe]. Is this safe for FastTrackCare, or should I call 911 / go directly to the Emergency Department?Medical records
Hi, I need records from St. Francis Medical Center for service date [date]. I need [discharge summary / ER note / labs / imaging report / images]. Should I use MyChart, Medical Records, Radiology, mail, or fax?Billing
Hi, I received a bill for account [number]. Is this the hospital bill or a separate clinician/lab/radiology bill? Can I request an itemized statement, estimate review, payment plan, or financial assistance?Campus directions
Hi, I am coming for [department/test/visit]. Which building, entrance, floor and parking garage should I use at St. Francis Medical Center?St. Francis Medical Center FAQ
Where is St. Francis Medical Center located?
St. Francis Medical Center is located at 3630 E. Imperial Highway, Lynwood, CA 90262.
What is the main phone number for St. Francis Medical Center?
The main hospital number listed by St. Francis Medical Center is 310-900-8900.
What is the Emergency Department phone number?
The official contact directory lists the Emergency Department at 310-900-4525. For life-threatening symptoms, call 911 instead of calling the department first.
Does St. Francis Medical Center use MyChart?
Yes. St. Francis Medical Center lists MyChart as its patient portal. Use official St. Francis or Prime Healthcare MyChart links before entering private health information.
What can I do in St. Francis MyChart?
The official MyChart page says patients can view test results, manage appointments, request prescription refills, and communicate with a doctor or clinician.
What is the St. Francis MyChart helpdesk phone number?
The MyChart helpdesk phone number is 844-237-7463. The official page also lists mycharthelp@primehealthcare.com for portal assistance.
What is FastTrackCare?
FastTrackCare is an official St. Francis tool for reserving an ER arrival time for non-life-threatening emergencies. You can text ER Now to 310-220-4049. It is not for chest pain, stroke symptoms, major bleeding, severe breathing trouble or rapidly worsening symptoms.
How do I request medical records from St. Francis Medical Center?
The Health Information Management Department is located in the main hospital Patient Tower at 3630 E. Imperial Highway. Call 310-900-8640. To request records, complete the authorization form and send it by mail or fax to 310-900-4507.
What are the Medical Records public office hours?
The Medical Records public office is listed as open from 8:00 AM to 4:30 PM, Monday through Friday, and closed evenings, weekends and holidays.
Can I get a birth certificate from St. Francis Medical Center?
No. The official Medical Records page says St. Francis Medical Center does not provide copies of birth certificates. Birth certificates must be requested through the Los Angeles County Registrar-Recorder / County Clerk route.
Who do I call for billing questions?
The official phone directory lists Billing at 310-900-7420. Patients may also use the official online bill payment route.
Does St. Francis Medical Center offer financial assistance?
Yes. The official Help Paying Your Bill page says qualified patients may receive financial assistance for emergency, urgent or medically necessary care based on financial need. The Health Benefits Resource Center help number is 310-900-4521.
Where is the Health Benefits Resource Center?
The Health Benefits Resource Center is listed at 3628 E. Imperial Highway, Suite 104, Lynwood, CA 90262.
Can I get a price estimate before care?
Yes. The Price Transparency page links to an interactive estimator tool, but it also warns that standard charges are not a guarantee of what you will owe and may not include separate professional fees.
What is the Imaging Services phone number?
The official phone directory lists Imaging Services / Radiology at 310-900-2750 and Women’s Imaging Services at 310-900-8904.
What is the maternity phone number?
The official contact directory lists the Family Life Center / Maternity phone number as 310-900-7912.
Where is Medical Records located on campus?
The official campus map shows Medical Records / Health Information Services on the 3rd floor of the Patient Tower.
Where is the Emergency Room located on campus?
The official campus map places the Emergency Room on the 1st floor of the Health Services Pavilion.
Is this page the official St. Francis Medical Center website?
No. This is an independent patient-navigation guide. Always verify current MyChart, ER, records, billing, financial assistance, visitor, insurance, doctor and appointment details directly with St. Francis Medical Center or Prime Healthcare.