Good Sam Patient Route Finder
Use this 2026 guide before you call Legacy Good Samaritan Medical Center, search MyChart, log in to MyHealth, find a doctor, request records, pay a bill, visit a patient, use emergency care, or navigate the Northwest Portland campus.
Portal correction: Legacy Health calls its patient portal MyHealth. Patients often search “MyChart,” but the official Legacy route is MyHealth for account management, prescriptions, appointments and records.
Choose the Right Legacy Good Samaritan Route
Good Sam visitors usually need one practical answer: portal, doctor, emergency entrance, records, bill, parking, bag rule, interpreter or patient visit. Start here before calling or driving.
Good Sam Campus Basics: Address, Entrance, Parking and Bag Rule
Main hospital
Legacy lists the hospital at 1015 N.W. 22nd Ave., Portland, OR 97210. It is known as “Good Sam” and sits in Northwest Portland.
Emergency entrance
The Good Sam page lists the Emergency Department entrance at N.W. 23rd Ave.. Use 911 for life-threatening emergencies.
Security screening
Patients and visitors should expect a metal detector and bag search. Backpacks and bags larger than 14″ × 14″ × 8″ are prohibited, with listed exceptions such as diaper bags.
Legacy Good Samaritan Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital | 503-413-7711 | General routing, hospital information and department transfer. | “Can you connect me to [unit/department/clinic]?” |
| Medical records / Release of Information | 503-413-2762 | Questions about medical or billing record requests. | “Should I use MyHealth, online request, fax or mail?” |
| Records fax | 855-892-7124 | Faxing patient or third-party record request forms. | “Can you confirm my form and ID/proof are complete?” |
| Hospital billing Oregon | 503-413-4048 | Legacy hospital billing questions in Oregon. | “Is this a hospital bill or another type of bill?” |
| Hospital billing toll-free | 1-800-495-7076 | Hospital billing help by phone. | “Can I set up payment plan or financial assistance?” |
| Clinic/provider billing Oregon | 503-413-3900 | Legacy clinic or provider bill questions. | “Is this provider bill separate from my hospital bill?” |
| Clinic/provider billing toll-free | 1-877-295-8702 | Clinic or provider billing help. | “Which account or visit does this balance belong to?” |
| Laboratory billing Oregon | 503-413-4420 | Lab bill questions. | “Is this a lab bill from Labcorp or Legacy?” |
| Interpreter services | 503-413-3104 | Interpreter-service questions Monday-Friday, 8 a.m.-5 p.m. | “Can you add interpreter need before my visit?” |
| Security escorts / lost & found | 503-413-7911 | Campus escort, security and lost/found help. | “Can someone escort me from garage/entrance?” |
| Gift shop | 503-413-7373 | Gift shop questions. | “Can I confirm hours and patient delivery?” |
| Public transit | TriMet or 503-238-7433 | Transit route help. | “Which stop is closest to my building?” |
Legacy MyChart? Use Legacy MyHealth
What MyHealth helps with
- Manage your Legacy account.
- Request prescriptions.
- Set up appointments and manage appointment-related tasks.
- View medical records in the portal.
- View visit summaries, test results, prescriptions and more.
- Pay eligible hospital, clinic or provider bills.
- Apply for financial assistance through the secure portal when eligible.
MyChart search correction
Many people search “Legacy Good Samaritan MyChart,” but Legacy’s official site labels the portal MyHealth. Use the official Legacy Health MyHealth login or account creation link before entering health information.
- Do not use portal messaging for emergency symptoms.
- Do not assume every outside doctor, lab or third-party bill appears in one place.
- For records not visible in MyHealth, use the records request route.
Find Legacy Good Samaritan Doctors and Appointments
Search official doctors
Use Legacy’s official Doctors & Locations search to find providers by name, location, specialty and other filters.
Watch the clinic location
Good Sam campus includes nearby clinics and specialty services; the campus map lists multiple buildings including Legacy Medical Group–Good Samaritan at 1200 N.W. 23rd Ave..
Confirm before booking
Ask about insurance, referral need, accepting-new-patient status, exact building, suite, parking garage, prep instructions and whether MyHealth is used for that visit.
Emergency, Urgent Care and Crisis Routes
Call 911 / use emergency care for
- Chest pain, stroke signs, severe breathing trouble or sudden confusion.
- Major injury, uncontrolled bleeding, poisoning, overdose or seizure.
- Severe allergic reaction, fainting, sudden severe headache or rapidly worsening symptoms.
- Children’s emergencies; Legacy directs users to call 911 or use Randall Children’s Hospital route.
- Mental-health emergency or immediate danger to self/others.
Good Sam emergency details
- Legacy’s Good Sam page lists Emergency Department entrance at N.W. 23rd Ave..
- The campus map labels Emergency Room/Urgent Care as a campus destination.
- Do not drive yourself if symptoms make driving unsafe.
- Bring ID, insurance card, medication list and allergy list if it does not delay emergency care.
Medical Records: MyHealth, Online Request, Fax and Mail
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| View available records | Legacy MyHealth | Portal login. | MyHealth provides visit summaries, test results, prescriptions and more. |
| Request medical or billing records online | Online request processed by MRO Corp. | Patient details, record type, dates and destination. | Use the official Legacy records page link, not a random records broker. |
| Patient mail/fax request | Patient Request for Medical Records form | Complete and sign the patient request form. | Incomplete or unsigned requests can delay processing. |
| Fax records request | 855-892-7124 | Completed form and any required proof. | Confirm fax receipt if records are time-sensitive. |
| Mail records request | Legacy Health, Release of Information Department, P.O. Box 2868, Portland, OR 97208 | Completed form, patient details and destination. | Mail takes longer than portal/online routes. |
| Third-party request | Authorization to Use and/or Disclose Protected Health Information | Patient signature and proof if someone else signs. | Attorney alone is not a personal representative unless appointed for health-care decisions. |
| Birth certificate | Oregon or Washington vital records office | Vital-record request details. | Legacy says hospitals do not issue birth certificates. |
| Records questions | Ask for Release of Information | Call 503-413-2762. | Have patient name, DOB, visit date and request route ready. |
Billing, Payment Plans and Financial Assistance
Hospital billing
Legacy lists hospital billing hours as Monday-Friday, 8 a.m.-5:30 p.m.. Oregon: 503-413-4048. Toll-free: 1-800-495-7076.
Provider / lab bills
Clinic/provider billing and laboratory billing use separate phone lines. Check the bill type before calling so you do not wait on the wrong queue.
Financial assistance
Legacy lets patients apply through MyHealth or by mail, fax or in-person. Questions are routed to 503-413-4048.
Before paying a confusing bill, check this
- Is it a hospital bill, clinic/provider bill, laboratory bill, hospice bill or another related charge?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Can you apply for financial assistance in MyHealth?
- Would an interest-free payment plan help?
- Starting March 2026, active MyHealth accounts are automatically enrolled in paperless billing unless the patient opts out in communication preferences.
Visitor, Security and Bag Rules Before You Arrive
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| Visitor hours | Legacy Good Samaritan lists visitor hours as 8 a.m.-9 p.m. | Call the unit first for patient-specific restrictions. |
| Security screening | Patients and visitors must pass through a metal detector and consent to bag search before entry. | Arrive with extra time and leave unnecessary items at home. |
| Bag size | Backpacks and bags larger than 14″ × 14″ × 8″ are prohibited. | Use a smaller bag; diaper bags are listed as an exception. |
| Prohibited items | Weapons, sharp objects and illegal substances are not allowed. | Do not bring restricted items, even with permits. |
| Zero tolerance | Legacy states it follows a zero-tolerance policy. | Follow staff instructions and avoid disruptive behavior. |
| Parking | Three parking garages are available. Ask for parking validation at the clinic or department you visit. | Bring garage ticket to your clinic/department if validation applies. |
| Valet parking | Available at the main entrance, N.W. 22nd Avenue and Marshall Street. | Use valet when mobility or appointment timing makes garage parking difficult. |
| Public transit | Use TriMet or call 503-238-7433. | Check stop and walking route to the exact building. |
| Security escorts/lost & found | 503-413-7911. | Use for campus escort or lost item help. |
| Tobacco | No tobacco or smoking on campus. | Do not smoke in garages, entrances or campus areas. |
Food, Gift Shop, Wi-Fi, Interpreter and Nearby Stay
Food options
Legacy says patients choose from a menu, guests may order from a special menu, and the hospital has cafeteria, espresso/snack bar and vending machines.
Gift shop
The gift shop is on the second floor of the main hospital, directly above the main entrance patient access. Listed hours: Monday-Friday, 10 a.m.-2 p.m. Phone: 503-413-7373.
Interpreter service
Legacy offers free interpreters in about 200 languages. Patients can ask anytime, day or night. Phone support: 503-413-3104, Monday-Friday, 8 a.m.-5 p.m.
Wi-Fi
Wi-Fi is listed as a visitor resource on the Good Sam page. Ask staff for current network instructions while on campus.
Nearby lodging
Legacy notes that nearby Downtown and Northwest Portland lodging options exist, and some hotels may have discounted rates for Legacy patients and families.
Healing garden
Legacy describes Good Sam as having a colorful healing garden and a gift shop open to all. Ask staff for directions if visiting.
Official Links After You Know the Right Route
Map and Directions
Confirm exact building, clinic, garage, valet option and whether parking validation applies.
Visitor hours are listed as 8 a.m.-9 p.m. Expect metal detector and bag search before entry.
Call 911 if unsafe. Emergency Department entrance is listed at N.W. 23rd Ave.
Legacy Good Samaritan Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyHealth
Hi, I’m trying to access my Legacy Good Samaritan information through MyHealth. My issue is [login / account creation / missing result / prescription / appointment / bill pay]. What is the correct support step?Doctor search
Hi, I need help finding a Legacy provider for [condition/specialty] near Good Samaritan. Can you confirm accepting-new-patient status, insurance, referral needs, exact clinic building and suite?Medical records
Hi, I need Legacy Good Samaritan records from [date/date range]. I need [visit summary / labs / imaging report / discharge summary / billing records]. Should I use MyHealth, online MRO request, fax or mail?Billing
Hi, I received a bill for account [number]. Is this a hospital bill, clinic/provider bill, lab bill or another charge? Can I request itemization, financial assistance or an interest-free payment plan?Visitor
Hi, I want to visit [patient/unit]. Can you confirm visitor hours, current restrictions, entry point, metal detector/bag search process and whether my bag size is allowed?Parking/security
Hi, I’m coming to [department/building]. Which garage or valet entrance should I use, can my department validate parking, and can security help with escort or lost-and-found?Legacy Good Samaritan Medical Center FAQ
Where is Legacy Good Samaritan Medical Center located?
Legacy Good Samaritan Medical Center is located at 1015 N.W. 22nd Ave., Portland, OR 97210.
What is Legacy Good Samaritan Medical Center’s main phone number?
The main phone number listed for Legacy Good Samaritan Medical Center is 503-413-7711.
Does Legacy Good Samaritan use MyChart?
Legacy Health calls its patient portal MyHealth. Many patients search for MyChart, but Legacy’s official portal route is MyHealth.
What can I do in Legacy MyHealth?
Legacy says MyHealth lets patients manage their account, request prescriptions, set up appointments and more. The medical records page says MyHealth provides visit summaries, test results, prescriptions and more.
How do I find doctors at Legacy Good Samaritan?
Use Legacy Health’s official Doctors & Locations search to look for providers by name, location, specialty and more.
What are Legacy Good Samaritan visitor hours?
The official Good Samaritan page lists visitor hours as 8 a.m.-9 p.m.
Where is the Emergency Department entrance?
The Legacy Good Samaritan page lists the Emergency Department entrance at N.W. 23rd Ave. For life-threatening emergencies, call 911.
Does Legacy Good Samaritan have parking?
Yes. Legacy says three parking garages are available. Patients and visitors can ask for parking validation at the clinic or department they visit, and on-street metered parking is also available in the neighborhood.
Does Legacy Good Samaritan offer valet parking?
Yes. Legacy says valet parking is available at the main entrance at N.W. 22nd Avenue and Marshall Street.
What is the Legacy Good Samaritan bag-size rule?
Legacy Health’s bag-size restriction document says backpacks and bags larger than 14″ × 14″ × 8″ are strictly prohibited. Patients and visitors should expect a bag search when entering a Legacy hospital.
How do I request medical records from Legacy Good Samaritan?
Patients can view available records in MyHealth, request medical or billing records online through Legacy’s records page, or submit a completed form by fax to 855-892-7124 or by mail to Legacy Health, Release of Information Department, P.O. Box 2868, Portland, OR 97208.
Who do I call for Legacy medical records questions?
Legacy’s medical records page says to ask for the Release of Information Department and call 503-413-2762.
Does Legacy issue birth certificates?
No. Legacy’s medical records page says hospitals do not issue birth certificates. Birth certificates must be requested through the appropriate Oregon or Washington vital records office.
Who do I call for Legacy hospital billing in Oregon?
Legacy lists Oregon hospital billing at 503-413-4048 and a toll-free hospital billing number at 1-800-495-7076. Hours are Monday through Friday, 8 a.m.-5:30 p.m.
How do I apply for Legacy financial assistance?
Legacy says patients can apply for financial assistance online through MyHealth or by mail, fax or in person. The mail address is Legacy Health, PO Box 4037, Portland, OR 97208, and the fax number is 503-413-2753.
Does Legacy provide interpreter services?
Yes. Legacy says interpreter services are free and available in about 200 languages. Patients can ask anytime, day or night, and the interpreter services phone is 503-413-3104 Monday-Friday, 8 a.m.-5 p.m.
Is smoking allowed at Legacy Good Samaritan?
No. Legacy’s Good Samaritan page says there is no tobacco or smoking on campus.
Is this page the official Legacy Good Samaritan website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, emergency, records, billing, visitor, parking and appointment details with Legacy Good Samaritan Medical Center or Legacy Health.