Antelope Valley Patient Route Finder
Use this 2026 guide before you call Antelope Valley Medical Center, search MyChart, log in to the patient portal, find a doctor, request medical records, check ER details, pay a bill, prepare for admission, or visit a patient in Lancaster.
Portal correction: AVMC’s official portal route is My AVMC Health. Many users search “MyChart,” but the official AVMC patient portal is My AVMC Health, accessed through the hospital’s portal page and HealtheLife mobile app.
Choose the Right Antelope Valley Medical Center Route
This page is built for quick action: login, find a doctor, go to the ER, request records, pay a bill, prepare for surgery, visit a patient, or find the correct entrance.
Antelope Valley Medical Center Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 661-949-5000 | General routing, department transfer and hospital help. | “Can you connect me to the correct department for…” |
| Admitting | 661-949-5411 | Inpatient/outpatient admitting and check-in questions. | “Where should I check in for my scheduled procedure?” |
| Medical Records | 661-949-5011 | Records request, authorization and release questions. | “Do I need portal, fax, mail or a CD copy?” |
| Medical Records fax | 661-951-4200 | Faxing completed authorization when instructed. | “Did you receive my completed authorization?” |
| Billing / Business Office | 661-949-5781 / 800-403-1857 | Hospital bill questions, phone payment and payment route. | “Is this hospital bill separate from physician/radiology/anesthesia?” |
| Financial Counseling | 661-949-5635 | Financial assistance, discounts, payment plans and hardship help. | “Which assistance documents do I need?” |
| Cashier | 661-949-5676 | In-person payment and cashier window questions. | “Where is the cashier on the first floor?” |
| Case Management | 661-949-5025 | Discharge planning, care coordination and family help. | “Who is handling discharge planning?” |
| Patient & Family Experience | 661-949-5650 | Care concerns, communication help and patient experience. | “I need help communicating with the care team.” |
| Patient feedback email | PatientFeedback@avmc.org | Non-urgent patient experience follow-up. | “What details should I include?” |
| Clinical Laboratory | 661-949-5600 | Lab routing and lab-service questions. | “Which lab location/check-in applies?” |
| Food Services | 661-949-5084 | Patient/visitor food service routing. | “Can the patient have outside food?” |
| Gift Shop | 661-949-5040 | Gift shop and delivery questions. | “Can this be delivered to the patient room?” |
| Pre-Surgery | 661-949-5557 | Pre-surgery routing and procedure prep questions. | “Do I need pre-admission testing?” |
| Surgery Scheduling | 661-949-5315 | Surgery scheduling questions. | “Who confirms my surgery time?” |
Antelope Valley MyChart? Use My AVMC Health
What My AVMC Health helps with
- View your medical record through a secure website.
- Store, update and share personal health information.
- Download and print records.
- Designate a representative who may access your information.
- Parents may securely access children’s information until the child’s 12th birthday.
- View clinical data such as lab results, documents, medications, immunizations, allergies and imaging results.
New user and mobile tips
- New users may self-enroll using required identifiers or the email provided during hospital registration.
- If you provided an email during registration and requested portal access, you may receive an invitation email.
- Mobile users can use the free HealtheLife app.
- In the app, search for Antelope Valley Medical Center, then enter username and password.
- Technical support is available 24 hours a day at 1-877-621-8014.
- AVMC notes the portal reflects information beginning September 6, 2018.
Find Antelope Valley Medical Center Doctors and Appointments
Search official doctors
Use AVMC’s official Find a Doctor page to filter by doctor name, service, insurance accepted, gender, language, distance, ZIP code, accepting-new-patient status and physician photos.
Confirm before booking
Ask the doctor’s office about insurance, referral requirements, new-patient status, location, telehealth, records needed and prep instructions.
Know the disclaimer
AVMC states physicians on the medical staff are independent practitioners except for limited exceptions. Contact the physician office directly to verify insurance and information.
Emergency Care: 24/7 ER, Trauma, Stroke, Heart Attack and Pediatric Care
Call 911 / use ER for
- Chest pain, pressure, severe shortness of breath or possible heart attack symptoms.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion, vision trouble or severe headache.
- Major trauma, serious injury, major bleeding, poisoning, overdose or seizure.
- Severe allergic reaction, loss of consciousness, severe burns or rapidly worsening illness.
- Suicidal crisis or danger to self or others.
ER features to know
- AVMC’s Emergency Department is open 24/7.
- The official page says the ED treats more than 130,000 patients annually.
- Emergency services include Level II Trauma Center.
- Advanced Primary Stroke Center.
- STEMI heart attack receiving center.
- Pediatric care with EDAP designation.
- On-site laboratory and 24-hour CT capability.
- Base station for paramedic operations.
Medical Records, Imaging Records and Birth Certificates
| Need | Official route | Prepare | Important warning |
|---|---|---|---|
| Common hospital records | My AVMC Health portal first | Portal account and identity details. | Some records may still require Medical Records. |
| Hard copy or CD | Medical Records authorization form | Completed authorization, patient details, date range and record type. | Call 661-949-5011 for instructions. |
| Medical Records phone | 661-949-5011 | Patient name, date of birth, dates of service and requested documents. | Office is currently not accepting in-person requests. |
| Fax request | 661-951-4200 | Completed authorization and supporting documents if needed. | Ask whether fax is appropriate before sending sensitive records. |
| Mail / subpoenas / correspondence | 1600 West Avenue J, Lancaster, CA 93534 | Correct recipient details and completed authorization. | Do not use the 44105 15th Street West physical department address for mail. |
| Records fee | Ask current fee before request | Payment route if needed. | Official page lists $6.50 for photo reproduction, CD and email. |
| Processing target | Completed authorization form | Complete, accurate form. | Official page says the goal is to process within 10 working days from receipt. |
| Birth certificate | Los Angeles County Registrar-Recorder / County Clerk | Birth details and county-required ID/payment. | AVMC provides information to the county but does not issue the official birth certificate copy. |
Billing, Insurance, Price Transparency and Financial Assistance
Billing phone
Business Office: 661-949-5781 or 800-403-1857. AVMC says it accepts major credit cards, personal checks, cashier’s checks and cash.
Payment routes
Payment options include in person at the cashier window, phone payment, mail payment and online quick pay using an Online Payment Access Code.
Financial counseling
Financial Counseling: 661-949-5635. AVMC lists discounts, charity, monthly payment plans and other financial programs for eligible patients.
Before paying a large bill, check this
- Is it the hospital bill, Emergency Department physician bill, radiologist bill, anesthesiologist bill or another specialist bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized bill?
- Are you uninsured or not using insurance and eligible for a Good Faith Estimate?
- Is the bill at least $400 more than your Good Faith Estimate, making it disputable under No Surprises rules?
- Do you qualify for financial assistance, charity, discount or monthly payment plan?
Admitting, Pre-Registration and Procedure Prep
Scheduled procedures and admissions
- AVMC says you can preregister for scheduled surgeries, admissions and maternity services.
- A few days before a scheduled procedure, preregistration/admitting may call for basic information and insurance eligibility.
- On admission day, go to the admitting area at the main entrance.
- If not preregistered, allow at least 30 minutes for registration before admission.
- For surgery/test/procedure timing, call your physician for the correct arrival date and time.
What to bring
- Photo ID.
- Insurance card.
- Payment method for copay or deductible.
- Any reports or forms your doctor asked you to bring.
- Medication list, including prescriptions, over-the-counter drugs, vitamins and herbal remedies.
- Emergency contact and primary care physician information.
- Advance directive copy if you have one.
- Leave valuables at home.
Visitor Rules, Quiet Hours and Unit Limits
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General visitation | Visitation is available any time Monday through Sunday, but unit rules may vary. | Check the patient’s unit before arrival. |
| Women and Infants Pavilion | Parents/guardians may visit anytime; general visiting hours are 9:00 AM-9:00 PM. | Confirm WIP rules before bringing visitors. |
| Quiet hours | Quiet hours are 2:00 PM-4:00 PM and 9:00 PM-4:00 AM. | Use indoor voices, silence phones and avoid loud videos/calls. |
| Children visitors | When not in respiratory season, healthy children must be 2 or older and accompanied by an adult; one child under 16 per patient up to 30 minutes. | Call first if bringing children. |
| Respiratory symptoms | Visitors with cough, fever, runny nose or sore throat should wear a mask and may be restricted. | Stay home if sick. |
| Isolation rooms | Additional PPE may be required and provided by the hospital. | Ask the patient’s nurse before entering. |
| Badge rule | Visitors must go directly to the patient room and wear current room-specific ID badge from Security. | Do not wander hallways. |
| Critical Care and ED | Visitors are limited to two persons per patient. | Coordinate family rotations. |
| Behavioral Health Unit | Visiting hours are 6:00 PM-7:00 PM daily, plus Saturday/Sunday 1:00 PM-2:00 PM; two visitors, age 18+, no bags or purses. | Call before arriving and bring minimal belongings. |
| PACU | Visitors must be 18 or older; one person per patient. | Ask recovery staff when the patient can receive visitors. |
Café, Gift Shop, Patient Experience and Support
Café on J
Located on the first floor of the main hospital. Breakfast: 7:00 AM-10:00 AM. Lunch: 11:00 AM-3:00 PM, with grill only from 2:00 PM-3:00 PM. Dinner: 4:00 PM-7:00 PM.
Vending
Vending machines are available outside Café on J on the first floor and in the Emergency Department on the first floor.
15th Street Café
Located in the Women & Infants Pavilion. Hours listed: Monday-Sunday, 7:00 AM-2:00 PM. It is closed for dinner, with 24-hour vending near the WIP main entrance.
Gift shop
Gift Shop phone: 661-949-5040. Call before ordering flowers or gifts for a specialty unit.
Patient & Family Experience
Patient & Family Experience phone: 661-949-5650. Email: PatientFeedback@avmc.org.
Language and spiritual support
Use hospital staff or the main number for language services and spiritual care routing. Ask early so support can be arranged during care or visiting.
Official Links After You Know the Right Route
Map and Directions
Confirm check-in location, admission desk, outpatient lab entrance, insurance, payment and physician prep instructions.
Use the main entrance Visitor Welcome Desk and get a room-specific ID badge from Security when required.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Antelope Valley Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Antelope Valley Medical Center records through My AVMC Health. My issue is [login / missing result / invitation / HealtheLife app]. What is the correct support step?Doctor search
Hi, I need help confirming an AVMC physician for [specialty/condition]. Is this doctor accepting new patients, taking my insurance, and using a separate office portal or billing route?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the Emergency Department, or a non-emergency nurse/doctor office route?Medical records
Hi, I need records from AVMC for service date [date]. I need [ER note / discharge summary / imaging report / images / labs]. Should I use My AVMC Health, authorization form, fax, mail, or call Medical Records?Billing
Hi, I received a bill for account [number]. Is this the hospital bill or a separate physician/radiology/anesthesia bill? Can I request an itemized statement, payment plan, estimate review or financial-assistance application?Admitting
Hi, I have a scheduled [surgery/test/procedure] on [date]. Where should I check in, do I need pre-admission testing, what should I bring, and should I allow extra registration time?Antelope Valley Medical Center FAQ
Where is Antelope Valley Medical Center located?
Antelope Valley Medical Center is located at 1600 West Avenue J, Lancaster, CA 93534.
What is Antelope Valley Medical Center’s main phone number?
The main hospital phone number is 661-949-5000.
Does Antelope Valley Medical Center use MyChart?
Antelope Valley Medical Center’s official patient portal is My AVMC Health. Many users search for MyChart, but the official AVMC portal page points patients to My AVMC Health and the HealtheLife mobile app.
What can I see in My AVMC Health?
My AVMC Health lets patients view their medical record and personal health information, including lab results, documents, medications, immunizations, allergies and imaging results when available.
What is the My AVMC Health technical support phone number?
Technical support for My AVMC Health is available 24 hours a day at 1-877-621-8014.
Can parents access a child’s AVMC portal information?
Yes. AVMC says parents can securely access their children’s information until the child’s 12th birthday.
How do I find doctors at Antelope Valley Medical Center?
Use the official AVMC Find a Doctor page. It includes filters for doctor name, services, insurance accepted, gender, language, distance, ZIP code, accepting-new-patient status and photos.
Are AVMC doctors hospital employees?
AVMC states that physicians on the medical staff are independent practitioners except for limited exceptions. Patients should contact the physician office directly to verify insurance participation and details.
Is Antelope Valley Medical Center’s Emergency Department open 24/7?
Yes. AVMC’s Emergency Department is open 24/7 and treats pediatric and adult emergency patients.
What emergency services does AVMC list?
AVMC lists Level II Trauma Center, Advanced Primary Stroke Center, STEMI heart attack receiving center, pediatric care with EDAP designation, on-site laboratory, 24-hour CT capability, chest pain services, forensic services and base station for paramedic operations.
How do I request medical records from Antelope Valley Medical Center?
Use My AVMC Health first for portal records. For hard copies or a CD, call Medical Records at 661-949-5011 and use the medical records authorization form. The Medical Records fax number is 661-951-4200.
Is AVMC Medical Records accepting in-person requests?
The official Medical Records page says the office is currently not accepting in-person requests and asks patients to call 661-949-5011 to submit a request.
Where should AVMC medical-record mail be sent?
Medical-record correspondence, subpoenas, mail and deliveries should be addressed to Antelope Valley Medical Center, 1600 West Avenue J, Lancaster, CA 93534. The official page says not to use the 44105 15th Street West department address for mail.
How long does AVMC take to process medical-record requests?
AVMC says its goal is to process release-of-information requests within 10 working days from receipt of the completed authorization form.
Can I get a birth certificate from AVMC?
No. AVMC says birth certificates are issued by the Los Angeles County Department of Public Health and copies may be obtained through the Los Angeles County Registrar-Recorder/County Clerk.
Who do I call for AVMC billing questions?
For billing questions, call the AVMC Business Office at 661-949-5781 or 800-403-1857.
Does AVMC offer financial assistance?
Yes. AVMC lists financial counseling and assistance options, including discounts, charity, monthly payment plans and other financial programs. Financial Counseling is 661-949-5635.
What are AVMC general visiting rules?
AVMC says visitation is available any time Monday through Sunday, but unit rules vary. Visitors must follow safety rules, go directly to the patient room and wear a current room-specific ID badge issued by Security when required.
What are AVMC quiet hours?
AVMC observes quiet hours from 2:00 PM to 4:00 PM and from 9:00 PM to 4:00 AM.
Is this page the official AVMC website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, visitor, insurance, admission and appointment details directly with Antelope Valley Medical Center.