NYU Langone Manhattan Patient Hub
Use this 2026 guide before you call “NYU Medical Center NY NY,” log in to MyChart, find a doctor, request records, pay a bill, visit the emergency department, park near First Avenue, or visit a patient at the main Manhattan campus.
Fast name clarity: many people still search NYU Medical Center or NYU Medical Center NY NY. The official patient-care brand is NYU Langone Health, and the main Manhattan inpatient hospital is Tisch Hospital.
What Do You Need from NYU Langone?
Which “NYU Medical Center” Do You Mean?
NYU Langone has multiple hospitals and locations. This article is focused on the Manhattan First Avenue medical campus, especially Tisch Hospital, because that is the location many users mean when they search “NYU Medical Center NY NY.”
| User search | Official-style route | Address / phone | Use when |
|---|---|---|---|
| NYU Medical Center NY NY | Tisch Hospital | 550 First Avenue, New York, NY 10016; 646-929-7870 | Main Manhattan inpatient hospital / First Avenue hospital campus. |
| NYU ER Manhattan | Ronald O. Perelman Center for Emergency Services | 570 First Avenue, New York, NY 10016; 212-263-5550 | Adult and pediatric emergency care at the Manhattan campus. |
| NYU maternity / children’s hospital | Kimmel Pavilion / Hassenfeld Children’s Hospital—34th Street | Main campus area near East 34th Street and First Avenue | Child, family, maternity or specialty inpatient questions. |
| NYU orthopedic hospital | NYU Langone Orthopedic Hospital | Different Manhattan address and phone route | Orthopedic-specific hospital care. |
| NYU Brooklyn / Long Island / Suffolk | Separate NYU Langone hospitals | Different addresses, ERs, records and billing details | Use only if your appointment or bill says that facility. |
NYU Langone Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Tisch Hospital main line | 646-929-7870 | Main Manhattan hospital location questions and routing. | Immediate emergency symptoms. |
| Emergency Center | 212-263-5550 | Ronald O. Perelman Center for Emergency Services location questions. | Life-threatening symptoms; call 911. |
| Find a doctor | 646-929-7875 | Official contact-page doctor-finding help. | Billing, records or MyChart password resets. |
| MyChart Help Desk | 866-262-6458 | Login, username, password, proxy access and technical MyChart help. | Medical advice, clinical chart corrections, appointment changes or emergencies. |
| Hospital billing | 800-237-6977 | NYU Langone hospital bill and Good Faith Estimate route. | Physician services or emergency-care provider bills. |
| Physician / emergency-care billing | 877-648-2964 | Doctor services bill or emergency-care billing questions. | Hospital facility bill questions. |
| Patient Relations | 212-263-6906 | Tisch/Kimmel/Hassenfeld safety concerns, grievances, policies, rights and notary support. | Billing payment or MyChart password issues. |
| Tisch Gift Shop | 646-928-3730 | Gift shop questions or order help. | Patient condition updates. |
NYU Langone MyChart Login, App and Proxy Access
What MyChart and the app help with
- Schedule or change appointments when available.
- View test results and clinical notes.
- Message your care team for non-urgent questions.
- See medications and request prescription refills when available.
- Request, download and share medical records.
- Manage bill payments and Pay as Guest options.
- Care for others through proxy or shared access.
Login help and safety
- Use only official NYU Langone MyChart or the official NYU Langone Health app.
- For technical MyChart support, call 866-262-6458.
- Support page lists weekday technical support as Monday-Friday, 7 AM-8 PM.
- Do not create duplicate accounts if account recovery can fix the issue.
- Use the physician office, not Help Desk, for medical advice or appointment changes.
Proxy and family access shortcut
| Access need | Official-style route | What to know |
|---|---|---|
| Child age 11 or younger | Parent/guardian requests proxy access from their own MyChart account. | Use Menu → Sharing → Share My Record → Friends and Family Access → Request Access to My Child’s Account. |
| Patient age 12 or older | Patient can share access with trusted person. | Shared access for ages 12-17 expires on the 18th birthday under New York State law. |
| Caregiver is not an NYU patient | Call MyChart Help Desk. | NYU Langone says non-patients need Help Desk support to create an account. |
Find NYU Langone Doctors and Appointments
Search official doctors
Use NYU Langone’s official doctor search to filter by specialty, condition, location, insurance, language and appointment type when available.
Call for help
NYU Langone’s contact page lists 646-929-7875 for help finding a doctor. Some location pages also show 646-929-7800 for doctor help.
Before booking
Confirm exact office, building, entrance, insurance network, referral need, medical records needed and whether it is a hospital-based visit.
Emergency Care at NYU Langone Manhattan
Use 911 or ER now for
- Chest pain, severe abdominal pain or difficulty breathing.
- Stroke signs: face droop, arm weakness, speech trouble, sudden vision change or loss of coordination.
- Coughing or vomiting blood, severe burn, deep cut or bleeding that will not stop.
- Seizure, sudden severe headache, high fever with danger signs or symptoms you think are serious.
- Major injury, overdose, suicidal crisis or rapidly worsening condition.
Main Manhattan ER details
- Ronald O. Perelman Center for Emergency Services.
- Address: 570 First Avenue, New York, NY 10016.
- Phone: 212-263-5550.
- NYU Langone says this location treats adults and children.
- KiDS Emergency Department also uses the 570 First Avenue emergency location and same phone route.
- Wait times are updated online but cannot be guaranteed because critically ill patients are seen immediately.
Medical Records: Fastest Route Is MyChart
| Record need | Best route | Steps / details | Warning |
|---|---|---|---|
| Fast copy of available records | NYU Langone MyChart | Menu → Request/Share Records → Request Medical Record → date range → Full visit details → agree → send request. | Records requested through MyChart are usually available to view immediately. |
| Radiology images | MyChart image download | NYU Langone says patients can download radiology images through MyChart. | Reports and image files may be separate. |
| Paper/electronic release form | Authorization for Use and Disclosure of PHI | Use the official form if you prefer not to use MyChart. | Must be signed; incomplete forms delay release. |
| Hospital records mail route | NYU Langone Health, Health Information Management, 1 Park Avenue, 3rd Floor, New York, NY 10016 | Send completed form with copy of photo identification. | Mail/fax/email method may take several days. |
| Tisch/Kimmel/Hassenfeld/Perlmutter email | DL_ROITisch@NYULangone.org | Use this email when treatment was at Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital—34th Street, or Perlmutter Cancer Center. | Use the correct facility email if treated elsewhere. |
| Provider needs records for appointment | Healthcare-provider request | NYU Langone says records sent directly to a healthcare provider for an upcoming appointment are expedited when possible. | Use complete recipient and appointment details. |
Billing, Insurance and Good Faith Estimates
Hospital bill
For NYU Langone Hospitals hospital-bill questions, call 800-237-6977.
Physician / ER billing
For physician services or emergency-care billing, call 877-648-2964.
Good Faith Estimate
Uninsured patients or patients choosing not to use insurance can request a Good Faith Estimate via MyChart or by phone.
Before paying a large NYU bill, check this
- Is it a hospital bill, physician bill, emergency-care bill, anesthesia bill, radiology bill or lab bill?
- Has insurance fully processed the claim?
- Is the doctor in-network, not just the hospital?
- Do you need an itemized statement?
- Do you qualify for financial assistance or a Good Faith Estimate?
- Does the estimate exclude extra tests, complications, separate physician fees or follow-up services?
Visitor and Patient Help at Tisch, Kimmel and Hassenfeld
Patient Relations
For Tisch Hospital, Kimmel Pavilion and Hassenfeld Children’s Hospital—34th Street, Patient Relations can help with hospital policies, patient rights, safety concerns, grievances, advocacy, notary needs and advance-care-planning documents.
- Phone: 212-263-6906.
- Inside hospital: dial 3-6906 or page the operator.
- Hours listed: 7 days a week, 9 AM-5 PM.
- Office location: first floor of Tisch Hospital, room SK 109H, along the blue pathway.
Visitor planning
Visitor rules can vary by unit, infection-control need, ICU, pediatric unit, maternity, surgery area or emergency department. Confirm with the patient’s unit before bringing large groups, food, flowers or gifts.
- Ask the unit before bringing outside food.
- Confirm whether children can visit.
- Use Patient Relations for policy concerns.
- Use the official visitor page for current rules.
Parking, Gift Shop, Wi-Fi and Manhattan Visit Tips
Parking
NYU Langone offers several parking options for patients and visitors at many midtown Manhattan locations. Use the official Midtown Manhattan parking page or map before driving.
Tisch Gift Shop
The gift shop is on the first floor near Guest Services and Tisch Café. Phone: 646-928-3730. Hours listed: weekdays 9 AM-7 PM, Saturday 11 AM-6 PM, Sunday 10 AM-5 PM.
Wi-Fi and campus rules
Emergency-care guidance says free Wi-Fi is available to patients and visitors. NYU Langone campuses are tobacco-free and weapon-free.
First Avenue tip
Do not assume every NYU building uses the same entrance. Tisch, Perelman Emergency Center, Kimmel Pavilion, Hassenfeld Children’s Hospital and radiology areas can use different entrances.
Radiology—Tisch
NYU Langone Radiology—Tisch Hospital is listed at 560 First Avenue, 2nd Floor. MRI scheduling: 212-263-8868.
Travel tip
For scheduled visits, allow extra time for Midtown/East Side traffic, parking, elevator routing, check-in and security screening.
What Care Is Connected to the Main Manhattan Campus?
This page is a patient-navigation guide, not a full service directory. Use it to route your task, then confirm details with the official service page or provider office.
More than 350 inpatient beds, critical care, operating rooms, NICU, stroke center and emergency services.
Ronald O. Perelman Center for Emergency Services at 570 First Avenue.
Hassenfeld Children’s Hospital, pediatric emergency care and NICU-related services.
Comprehensive Stroke Center at Tisch Hospital, 550 First Avenue.
Tisch Hospital radiology services at 560 First Avenue, including MRI scheduling.
Inpatient rehabilitation connected to Tisch Hospital.
Specialty cancer care connected with NYU Langone’s Manhattan campus network.
Video visits and Virtual Urgent Care through MyChart/app when appropriate.
Official Links After You Know the Right Route
Map and Directions
Confirm exact building, entrance, department, floor, parking option, appointment time and documents.
For the main Manhattan emergency center, use 570 First Avenue, not the general Tisch Hospital address.
Use MyChart/app check-in tools when available and leave extra time for traffic and elevator routing.
Helpful Official App Video
This NYU Langone Health app video is useful for portal users because the app connects to MyChart for appointments, messages, records and other care tasks. VideoObject schema is not added because upload date details are not being used here.
NYU Langone Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart Help Desk
Hi, I need help with NYU Langone Health MyChart. My issue is [login / username / password / sign-up / proxy access / missing record / app problem]. My name is [name], date of birth is [DOB], and my best callback is [phone].Doctor search
Hi, I need help finding an NYU Langone doctor for [condition/specialty]. Can you confirm accepting-new-patient status, insurance, referral need, location, appointment type and whether the visit is hospital-based?Medical records
Hi, I need records from [Tisch/Kimmel/Hassenfeld/other location] for service date [date]. I need [discharge summary / ER note / labs / imaging report / full visit details]. Should I use MyChart or the PHI authorization form?Billing
Hi, I received an NYU Langone bill. Is this a hospital bill, physician services bill or emergency-care bill? Has insurance processed it, and can I request an itemized statement or Good Faith Estimate review?Visitor
Hi, I want to visit [patient name/unit] at [Tisch/Kimmel/Hassenfeld]. Can you confirm current visitor rules, entrance, unit restrictions, food/flower rules and whether children can visit?Patient Relations
Hi, I need Patient Relations help for [policy question / safety concern / grievance / patient rights / notary / healthcare proxy]. The patient is at [unit/location], and the best callback is [phone].NYU Medical Center NY NY FAQ
What is the official name of NYU Medical Center NY NY?
The official patient-care brand is NYU Langone Health. For the main Manhattan inpatient hospital, the official hospital name is Tisch Hospital.
Where is NYU Langone Tisch Hospital located?
NYU Langone Tisch Hospital is located at 550 First Avenue, New York, NY 10016.
What is the phone number for Tisch Hospital?
The official Tisch Hospital phone number is 646-929-7870.
Does NYU Langone use MyChart?
Yes. NYU Langone uses NYU Langone Health MyChart and the NYU Langone Health app for patient portal access.
What is the NYU Langone MyChart Help Desk phone number?
The NYU Langone MyChart Help Desk phone number is 866-262-6458.
What can I do in NYU Langone MyChart or the app?
Patients can use NYU Langone MyChart or the NYU Langone Health app to view test results and clinical notes, message the care team, schedule or change appointments when available, see medications, request refills, request records, manage bills, and share access.
How do I find an NYU Langone doctor?
Use the official NYU Langone doctor search. NYU Langone’s contact page lists 646-929-7875 for help finding a doctor, while some location pages also show 646-929-7800.
Where is the NYU Langone emergency department in Manhattan?
The Ronald O. Perelman Center for Emergency Services is located at 570 First Avenue, New York, NY 10016.
What is the NYU Langone Manhattan emergency department phone number?
The Ronald O. Perelman Center for Emergency Services phone number is 212-263-5550. For life-threatening symptoms, call 911.
How do I request NYU Langone medical records?
The fastest route is usually MyChart. Log in, select Menu, choose Request/Share Records, choose Request Medical Record, enter the date range, select Full visit details, agree to the release, and send the request.
Can I download NYU Langone radiology images through MyChart?
Yes. NYU Langone says patients can download radiology images through their NYU Langone MyChart account.
What is the hospital records mailing address?
For hospital records by mail, NYU Langone lists NYU Langone Health, Health Information Management, 1 Park Avenue, 3rd Floor, New York, NY 10016.
What email is used for Tisch Hospital records requests?
For Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital—34th Street, or Perlmutter Cancer Center, NYU Langone lists DL_ROITisch@NYULangone.org for completed records-release forms.
Who do I call for NYU Langone hospital billing?
For NYU Langone Hospitals hospital-bill questions, call 800-237-6977.
Who do I call for NYU Langone physician services or emergency-care billing?
For physician services billing or emergency-care billing, call 877-648-2964.
Who do I call for Patient Relations at Tisch Hospital?
For Tisch Hospital, Kimmel Pavilion and Hassenfeld Children’s Hospital—34th Street, call Patient Relations at 212-263-6906.
Where is the Tisch Hospital Gift Shop?
The Tisch Hospital Gift Shop is on the first floor near the Guest Services desk and Tisch Café. For more information or to place an order, call 646-928-3730.
Is this the official NYU Langone website?
No. This is an independent patient-navigation guide. Always verify current portal, appointment, records, billing, parking, visitor and emergency details directly with NYU Langone Health.