Buffalo General Patient Hub
Use this 2026 guide before you log in to MyChart, find a doctor, call Buffalo General Medical Center/Gates Vascular Institute, pay a bill, request records, plan a visit, or drive to the Buffalo Niagara Medical Campus.
Fast correction: Kaleida Health has moved portal access to MyChart. Older pages may still mention MyKaleida, so use the current official MyChart route before entering private medical information.
What Do You Need from Buffalo General?
Buffalo General Phone Routes: Call the Right Place
| Need | Best route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 716-859-5600 | General hospital routing, phone directory, visitor and department connection. | Life-threatening symptoms. |
| Find a doctor / access help | 716-859-CARE (2273) | Adult provider referral, Access Center help, contact-form follow-up route. | MyChart password reset or billing dispute. |
| Pediatric access | 716-859-KIDS (5437) | Pediatric referral/access questions through Kaleida Access Center. | Adult Buffalo General inpatient visitor questions. |
| MyChart support | 716-305-7300 or MyChartHelpDesk@kaleidahealth.org | Activation code, username/password, locked account, two-step code, legal name change. | Urgent medical advice or emergency symptoms. |
| Virtual/video care help | 716-323-8888 | Kaleida video-visit appointment questions during listed support hours. | Serious symptoms; call 911. |
| Emergency | 911 | Chest pain, stroke signs, severe breathing trouble, major injury, poisoning, severe bleeding, suicidal crisis. | Routine records, portal, billing or appointment questions. |
Buffalo General MyChart: What Changed from MyKaleida?
Use MyChart for
- Scheduling medical appointments when available.
- Viewing medications, allergies, test results and other health information.
- Requesting medication refills.
- Messaging your care team for non-urgent issues.
- Updating address, phone, email, preferred name and other personal details.
- Proxy access for family/caregiver support when permission rules are met.
Portal rules users miss
- MyChart is free for patients.
- Results may appear before a provider has reviewed them.
- Messages usually receive a reply in 1-3 business days.
- Messages should not be used for urgent situations.
- Spouses should not share one account.
- Idle sessions may log out automatically for security.
Find Buffalo General Doctors and Appointments
Kaleida’s doctor tool now connects provider access through MyChart. Use the official search first, then confirm location, insurance and appointment rules directly with the provider office.
Search by need
Use name, specialty, condition, city, ZIP, language, location and contact details where available.
Access Center
Adult referral help: 716-859-CARE (2273). Pediatric referral help: 716-859-KIDS (5437).
Confirm before booking
Ask about accepting new patients, insurance, referral, office address, hospital affiliation, records needed and whether the visit uses MyChart.
Emergency, ER Video Visit and When Not to Wait
Call 911 now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness, speech trouble, sudden severe headache.
- Severe breathing trouble, major injury, severe bleeding or poisoning.
- Seizure, fainting with concern, sudden confusion or severe allergic reaction.
- Suicidal crisis, overdose or immediate danger to self/others.
Video visit / virtual care
- Kaleida offers virtual care/video-visit routes for appropriate non-emergency issues.
- The video-visit page says a representative contacts you to confirm details after scheduling.
- For video-visit appointment help, Kaleida lists 716-323-8888.
- If you have or may have a serious medical condition, the official video-visit page says to call 911.
What Buffalo General/Gates Vascular Institute Is Known For
Official hospital copy highlights Buffalo General/Gates Vascular Institute as a destination for cardiac and vascular care.
Useful for patients searching stroke, neurology, neurosurgery, spine or related specialty routing.
Official hospital copy lists advanced orthopaedic and spine surgery among featured services.
Weight-loss surgery is listed among major service areas to verify through official care pages.
Medical Records, Test Results and Proxy Access
| Need | Best route | What to prepare | Watch out for |
|---|---|---|---|
| View common results | MyChart | Username/password, two-step code and correct Kaleida account. | Results may appear before provider comments. |
| Ask a medical question | MyChart message for non-urgent issues | Short question, symptom timeline, medication list if relevant. | Replies may take 1-3 business days; not for emergencies. |
| Medication refill | MyChart refill request when available | Medication name, dose, pharmacy and prescriber. | Still confirm pharmacy status before pickup. |
| Formal records | Kaleida Medical Records resource | Patient details, date of service, record type and recipient details. | Portal access and formal release are not always the same. |
| Family access | MyChart proxy access | Permission from the patient and correct Friends/Family Access route. | Do not share passwords between family members. |
| Incorrect information | Ask provider office to correct it | Specific item, visit date and correct information. | MyChart pulls from the medical record; portal support may not correct clinical content. |
Pay Bill, Patient Financial Services and Financial Help
Pay bill online
Kaleida lists Pay Your Bill Online under patient resources. Use the official bill-pay route, not random payment links.
Patient financial services
Use this route for billing questions, insurance processing, patient responsibility and statement issues.
Charity care / assistance
Kaleida lists charity care programs, facilitated enrollment and financial assistance resources under patient resources.
Before paying a large bill, check this
- Is this a hospital bill, doctor bill, anesthesia bill, lab bill, imaging bill or another separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement before paying or disputing?
- Could financial assistance, charity care or facilitated enrollment apply?
- Are you using the official Kaleida bill-pay link, not a third-party payment page?
Visitor, Campus and Buffalo Niagara Medical Campus Prep
Before visiting a patient
- Call the main line or patient unit for current visiting rules.
- Ask for the patient’s unit, room, entrance and any age/mask/illness restrictions.
- Check if visiting hours vary by unit.
- Do not visit if you are sick.
- Ask before bringing flowers, food, balloons or several visitors.
Before driving to 100 High Street
- Confirm whether your destination is Buffalo General, Gates Vascular Institute, a clinic, lab, imaging area or nearby Conventus/BNMC location.
- Leave extra time for downtown Buffalo traffic, parking and elevators.
- Bring ID, insurance, medication list, referral, test instructions and phone charger.
- For winter weather, leave extra time and confirm appointment status if travel is unsafe.
Official Links After You Know Your Route
Map and Directions
Confirm appointment building, floor, unit, parking, records needed and visitor rules.
Ask whether you need Buffalo General, Gates Vascular Institute, Conventus or another BNMC-related location.
Do not delay care to find records, portal login or parking details. Call 911 if unsafe.
Buffalo General Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m a Kaleida/Buffalo General patient and I need help with MyChart. My issue is [activation code / username / password / locked account / missing result / proxy access]. What is the correct next step?Doctor search
Hi, I need a Buffalo General/Kaleida doctor for [specialty/condition]. Can you confirm providers accepting patients, insurance requirements, referral rules, office location and MyChart scheduling options?Medical records
Hi, I need records from Buffalo General for service date [date]. I need [ER note / discharge summary / lab result / imaging report / operative note]. Should I use MyChart or a formal medical-record request?Billing
Hi, I received a Kaleida/Buffalo General bill for account [number]. Has insurance processed it, is this a hospital or provider bill, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm the current visiting hours, number of visitors, age rules, illness restrictions, entrance and whether food or flowers are allowed?Campus
Hi, my appointment is with [department/doctor] at [time]. Can you confirm the exact building, floor, entrance, parking recommendation and whether I should go to Buffalo General, Gates Vascular Institute or another nearby clinic?Common Buffalo General Mistakes to Avoid
Using old “MyKaleida” wording blindly
Kaleida now promotes MyChart. Use the current MyChart login and support route for portal access.
Waiting for a MyChart reply during urgent symptoms
MyChart replies may take 1-3 business days. Use 911 for emergency symptoms.
Driving to the wrong BNMC building
Buffalo General, Gates Vascular Institute, Conventus and clinics can be close together. Confirm exact building and floor.
Assuming one bill means all charges are included
Hospital, physician, anesthesia, lab, imaging or specialist charges may be separate.
Sharing one MyChart login
Use proxy access instead of sharing usernames and passwords between family members.
Visiting without checking unit rules
Visitor hours and restrictions can vary by unit and patient condition. Call first.
Buffalo General Medical Center FAQ
Where is Buffalo General Medical Center located?
Buffalo General Medical Center/Gates Vascular Institute is located at 100 High Street, Buffalo, NY 14203.
What is the main phone number for Buffalo General Medical Center?
The main Kaleida Health/Buffalo General phone number listed for the hospital is 716-859-5600.
Does Buffalo General use MyChart?
Yes. Kaleida Health says it has moved to MyChart. Patients should use the official Kaleida Health MyChart login or sign-up route.
What happened to MyKaleida?
Some older Kaleida pages may still mention MyKaleida Patient Portal, but current Kaleida pages promote MyChart as the patient portal. Use the official MyChart route before entering private health information.
Who do I call for Kaleida MyChart help?
For MyChart help, call 716-305-7300 or email MyChartHelpDesk@kaleidahealth.org.
What can I do in MyChart?
MyChart can help patients schedule appointments when available, view medications, allergies, test results and health information, request medication refills, message the care team, update personal details and manage proxy access.
How fast do MyChart messages get answered?
The Kaleida MyChart FAQ says replies are generally received within 1-3 business days. MyChart messages should not be used for urgent situations.
How do I find doctors connected with Buffalo General?
Use Kaleida Health’s official Find a Doctor tool or contact the Kaleida Access Center. Adult access help is listed as 716-859-CARE (2273), and pediatric access help is 716-859-KIDS (5437).
Can I use MyChart for emergency symptoms?
No. If you have serious or life-threatening symptoms, call 911 or go to the nearest emergency room. MyChart and contact forms are not emergency services.
How do I get Buffalo General medical records?
Use MyChart first for available results and visit information. For formal records, use Kaleida Health’s official Medical Records resources and prepare the patient details, service date, record type and recipient information.
Can a family member access my MyChart?
Yes, MyChart supports proxy access with permission. Family members should use proxy access rather than sharing one username and password.
Where do I pay a Kaleida or Buffalo General bill?
Use Kaleida Health’s official Pay Your Bill Online and Patient Financial Services resources. Avoid random third-party payment links.
Does Kaleida offer financial assistance?
Kaleida Health lists patient financial services, charity care programs and facilitated enrollment among its patient resources.
Should I call before visiting a patient at Buffalo General?
Yes. Visiting hours and restrictions can vary by unit and patient condition, so call the main hospital line or the patient unit before visiting.
Is this the official Buffalo General website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, billing, records, visitor and emergency details with Kaleida Health or Buffalo General Medical Center/Gates Vascular Institute.