Condell Patient Help Hub
Use this guide before you call Advocate Condell Medical Center, search for MyChart, find a doctor, request records, pay a bill, schedule a test, visit a patient, or drive to the Libertyville campus.
Fast correction: Advocate uses LiveWell, powered by MyChart/Epic. Use the official LiveWell app or website for appointments, test results, doctor messages, bills, virtual care and family proxy access.
What Do You Need from Advocate Condell?
Advocate Condell Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 847-362-2900 | General switchboard and hospital routing. | Immediate medical emergency. |
| Physician referral | 800-3-ADVOCATE / 800-323-8622 | Finding a physician or care location. | Billing, records or urgent symptoms. |
| LiveWell support | 855-624-9366 | Login, signup and app/website help. | ER symptoms or department-specific calls. |
| Emergency department | 847-990-5300 | Department routing questions. | Life-threatening symptoms; call 911. |
| Medical records | 847-990-5250 | Health Information Management and records release. | Billing or appointment scheduling. |
| Central scheduling | 708-304-9393 | Tests, lab work, X-rays and procedures. | Emergency symptoms. |
| Billing inquiries | 630-645-2400 | Insurance, hospital bill and financial-assistance questions. | Medical advice or records release. |
| Radiology | 847-990-5380 | Radiology department questions. | Full chart release unless instructed. |
| Women’s services | 708-304-9393 | Women’s services scheduling route. | Maternity visitor questions; call unit if needed. |
| Volunteer services | 847-990-5268 | Volunteer opportunities. | Patient updates or billing. |
Advocate Condell MyChart? Use LiveWell
What LiveWell helps with
- Make, cancel and view appointments.
- Send doctor messages and brief questions.
- Check test results.
- Pay bills and manage billing preferences.
- Use proxy access for family health information.
- Start virtual care options such as urgent care video visits, provider video visits and e-visits when available.
- Request medical records from the app or website under My Record.
Why users search MyChart
LiveWell is built on MyChart/Epic, so users may see MyChart wording on login pages. For Advocate Condell, the safe user-facing route is LiveWell from Advocate Health or the LiveWell app.
Portal mistakes to avoid
- Do not use a random MyChart login from another health system.
- Do not wait for a LiveWell message response during emergency symptoms.
- Use “Forgot login information?” for username/password recovery before creating duplicate accounts.
- Use proxy access instead of sharing passwords for parents, teens, spouses or caregivers.
- If you need same-day medical advice, call the clinic directly rather than only messaging in LiveWell.
Find Advocate Condell Doctors and Schedule Care
Search doctors
Use Advocate’s official searchable physician directory by name, specialty, condition or location.
Call for help
Call an Advocate health advisor at 800-3-ADVOCATE / 800-323-8622 for physician-finding help.
Schedule tests
For tests, lab work, X-rays or procedures, Advocate Condell’s FAQ says to call central scheduling at 708-304-9393.
Advocate Condell Visiting Hours and Visitor Rules
| Visitor situation | Official hours / rule | Practical action |
|---|---|---|
| General weekday visiting | Monday-Friday: 5:30 a.m.-8 p.m. | Confirm unit rules before bringing a group. |
| Saturday visiting | Saturdays: 6:30 a.m.-8 p.m. | West Tower Saturday hours are 7 a.m.-8 p.m. |
| Sunday and holidays | 7:30 a.m.-8 p.m. | West Tower is closed on holidays. |
| ICU | Visitors must be 12 or older; ID badges required. | Call the unit first for current patient-specific restrictions. |
| Labor and delivery | Three support persons over age 12 may be in the labor room at one time, at care team discretion. | Call 847-990-5470 for details. |
| Postpartum / nursery | General visitors: 10 a.m.-8 p.m.; banded support person exception. | Nursery and special care nursery have tighter restrictions. |
| Clergy / spiritual leaders | May visit anytime except when patient is receiving care. | Check guest services or nurse station first. |
Emergency Department vs Immediate Care
Use ER / 911 now for
- Chest pain, stroke signs, severe breathing trouble or major bleeding.
- Serious injury, major fall, head injury, poisoning, seizure or severe allergic reaction.
- Suicidal crisis or immediate danger to self or others.
- Severe abdominal pain, severe infection concern or rapidly worsening symptoms.
Use immediate care / clinic route for
- Non-emergency illness or minor injury when your doctor cannot see you soon.
- Child illness that is not an emergency: Advocate notes immediate care centers in Vernon Hills, Round Lake Beach and Gurnee have evening and weekend hours.
- Refills, routine forms, old records, billing, insurance and non-urgent portal questions.
Medical Records: LiveWell, HIM, Email, Fax or Mail
| Record need | Best route | Prepare this | Important detail |
|---|---|---|---|
| Basic record access | LiveWell first | LiveWell login and identity details. | LiveWell FAQ says you can request medical records under My Record. |
| Formal hospital records | Health Information Management | Completed/signed release form. | Condell medical records phone: 847-990-5250. |
| Email request | cond-himroi@aah.org | Signed authorization and required patient details. | Use only official email shown by Advocate. |
| Fax request | 847-990-2612 | Signed authorization or proper request form. | Keep confirmation page if faxing. |
| Mail / drop-off | 801 S. Milwaukee Ave., Libertyville, IL 60048 | Envelope to Health Information Management Department. | You may also stop in and drop off the request. |
| Records sent to doctor | Medical records release route | Doctor/provider destination information. | Advocate says there is no cost if records are sent directly to a doctor or health care provider. |
| Birth certificate | Illinois Department of Public Health | Birth certificate request details. | Advocate FAQ lists IDPH phone 217-782-6553. |
Billing, Price Estimates and Financial Assistance
Billing phone
Advocate Condell lists billing inquiries at 630-645-2400. Patient FAQ lists billing help Monday-Friday, 8 a.m.-5:30 p.m.; another patient page shows 8 a.m.-4:30 p.m., so call early.
Cost estimate
Advocate provides standard charges and an online estimate route for common services and potential out-of-pocket costs.
Financial assistance
Advocate Condell financial assistance resources are available for patients who need help understanding bills, insurance and charity/government assistance options.
Before paying a large Condell bill, check these
- Is it a hospital bill, physician bill, radiology bill, lab bill, anesthesia bill or separate service charge?
- Has your insurance finished processing and sent the Explanation of Benefits?
- Do you need an itemized statement?
- Do you qualify for financial assistance?
- Was the service planned, and should you request a cost estimate before future care?
- Did you use LiveWell billing preferences or paper billing?
Parking, Dining, Wi-Fi, Interpreter and Visitor Help
Parking
Free parking is available 24 hours a day, seven days a week. Complimentary valet parking is listed at the Main Entrance and West Tower Entrance Monday-Friday, 8 a.m.-4:30 p.m.
Cafeteria
Advocate Condell Cafeteria is on the lower level and is listed as open weekdays from 6:30 a.m. to 1:30 p.m.
Fresh Start Cafe
Located near the main lobby; open weekdays 6:30 a.m.-10 p.m. and weekends/holidays 6:30 a.m.-8 p.m.
Farmer’s Fridge
Open 24 hours every day in the Fresh Start Cafe dining area.
Language help
Language assistance services are available free of charge during Advocate Health Care visits. Video remote interpreting is available for sign language assistance.
Transportation
Advocate FAQ says public door-to-door small van transportation may be available; call PACE at 847-223-2245 or contact your local town hall.
What Advocate Condell Offers — and What to Verify
Level 1 trauma context, pediatric-approved ED and Lake County emergency care route.
Cardiac services plus cardiac pulmonary rehab department route.
Women’s services and New Life Center visitor rules.
Radiology department and scheduling support for tests and X-rays.
Orthopedic service line; confirm doctor, location and insurance.
Neurosurgical and stroke-related services; verify referral and urgency.
Cancer care service line; confirm clinic, records and insurance.
Rehab, therapy and PACT-style pediatric therapy program context.
Official Advocate Condell Links After You Know the Route
Map and Directions
Confirm department, entrance, visitor rule, appointment time, insurance and records needed.
Free parking is listed 24/7; valet is weekday daytime at Main and West Tower entrances.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Advocate Condell Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
LiveWell support
Hi, I’m trying to access my Advocate Condell records through LiveWell. My issue is [login / activation / test result / proxy access / billing]. What is the correct support step?Doctor search
Hi, I need an Advocate Condell doctor for [specialty/condition]. Can you help me find offices accepting new patients, confirm insurance questions and give the best scheduling route?Medical records
Hi, I need records from Advocate Condell for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use LiveWell, email, fax, mail or in-person drop-off?Billing
Hi, I received an Advocate Condell bill for account [number]. Is this hospital or provider billing, has insurance processed it, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visiting hours, badge rules, age restrictions, ICU or maternity restrictions, and whether flowers or food are allowed?Scheduling
Hi, I need to schedule [lab/X-ray/test/procedure] at Advocate Condell. What order, insurance authorization, prep instructions and arrival location do I need?Advocate Condell Medical Center FAQ
Where is Advocate Condell Medical Center located?
Advocate Condell Medical Center is located at 801 S Milwaukee Ave, Libertyville, IL 60048.
What is Advocate Condell Medical Center’s main phone number?
The main hospital phone number is 847-362-2900.
Does Advocate Condell use MyChart?
Advocate uses LiveWell for patient portal access. LiveWell is powered by MyChart/Epic, so users may see MyChart wording, but the official Advocate route is LiveWell.
What can I do in LiveWell?
LiveWell can help you make and manage appointments, message your doctor, check test results, pay bills, use proxy access for family health information, request records and access virtual care options when available.
Who do I call for LiveWell help?
LiveWell support is listed at 855-624-9366, and LiveWellSupport@aah.org is listed as a support email on the LiveWell login page.
How do I find doctors at Advocate Condell?
Use Advocate’s searchable physician directory or call 800-3-ADVOCATE, also listed as 800-323-8622.
What is the Advocate Condell Emergency Department phone number?
The department directory lists the Emergency Department at 847-990-5300. For life-threatening symptoms, call 911 instead of calling the department line.
How do I schedule tests, lab work, X-rays or procedures?
Advocate Condell’s patient FAQ says to call central scheduling at 708-304-9393.
How do I request Advocate Condell medical records?
Use LiveWell first for available records. For formal records, contact Health Information Management at 847-990-5250, fax 847-990-2612, email cond-himroi@aah.org, mail to 801 S Milwaukee Ave, Libertyville, IL 60048, or drop off the request in person.
Is there a cost for medical records?
Advocate says there is no cost if records are sent directly to a doctor or health care provider. Other request types may have a reasonable fee.
Who do I call for billing questions?
The department directory lists business office billing inquiries at 630-645-2400. Patient pages also list this number for insurance and billing help.
What are general visiting hours at Advocate Condell?
General visiting hours are listed as Monday-Friday 5:30 a.m.-8 p.m., Saturday 6:30 a.m.-8 p.m., and Sunday/holidays 7:30 a.m.-8 p.m. West Tower has separate Saturday and holiday rules.
Is parking available at Advocate Condell?
Yes. Advocate’s visitor page says free parking is available 24 hours a day, seven days a week. Complimentary valet parking is listed at the Main Entrance and West Tower Entrance Monday-Friday, 8 a.m.-4:30 p.m.
Does Advocate Condell offer language assistance?
Yes. Advocate says language assistance services are available free of charge during Advocate Health Care visits, and video remote interpreting is available for sign language assistance.
Is this page the official Advocate Condell website?
No. This is an independent patient-navigation guide. Always verify current hours, doctors, visitor rules, billing, medical records and portal details with Advocate Condell Medical Center or Advocate Health Care.