Dell Seton Patient Help Hub
Use this 2026 guide before you call Dell Seton Medical Center, search for MyChart, find a doctor, request records, pay a bill, use Ascension One, visit a patient, or drive to the hospital near Red River Street.
Fast correction: Dell Seton’s hospital portal route is Ascension One / Ascension Seton patient portals. If you also see a UT Medicine doctor, that clinic may use a separate MyChart-powered billing or patient route.
What Do You Need from Dell Seton?
Dell Seton Phone Numbers: Use the Right Line
| Need | Best phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital operator | 512-324-7000 | General routing, department transfer, visitor or patient-location direction. | Life-threatening symptoms. |
| Emergency department | 512-324-7010 | Non-life-threatening ER routing questions. | Active emergency; call 911. |
| Imaging / radiology | 512-324-7111 | Imaging department questions, appointment prep and radiology route. | Formal complete chart request unless directed. |
| Pharmacy | 512-324-7393 | Ascension Rx Dell Seton Medical Center Pharmacy questions. | Emergency medication reaction; seek urgent care/911. |
| Outpatient wound care | 512-324-7600 | Wound clinic location and appointment questions. | Emergency wound bleeding or severe infection symptoms. |
| Abdominal transplant center | 512-324-7930 | Adult kidney transplant center questions and routing. | General hospital billing or portal login. |
| Hospital portal access issues | 877-621-8014 | Ascension hospital portal access problems. | Doctor-office MyChart questions or emergency symptoms. |
| Hospital bills | 800-749-7624 | Hospital bill questions and financial assistance routing. | Doctor-office bills or UT Medicine bills. |
| Doctor’s office bills | 833-263-9789 | Ascension doctor-office bills. | Dell Seton hospital facility bill questions. |
| UT Medicine billing | 1-833-UT-CARES | UT Medicine clinic bills, MyChart-powered clinic payments and provider billing questions. | Dell Seton hospital facility bill questions. |
Dell Seton MyChart? Use the Right Portal First
Hospital care route: Ascension One
- Ascension Seton recommends the new Ascension One app and online account.
- Use Ascension One to find a doctor or location, manage appointments, message your care team, access medical records and pay bills when available.
- Hospital portal access can show hospital tests such as labs, imaging and procedures.
- Hospital portal sign-up may require going to a registration desk at an Ascension hospital and receiving an email activation link.
- Hospital portal access issues: 877-621-8014.
Why people search MyChart
If you saw a UT Medicine clinician, that clinic billing or patient route may be powered by MyChart. If you received hospital care at Dell Seton, use Ascension’s hospital portal/Ascension One route first.
| User question | Best answer | What to do next |
|---|---|---|
| “Is Dell Seton on MyChart?” | Dell Seton’s hospital route is Ascension One / Ascension Seton patient portals. | Use the official Ascension Seton portal page before entering private info. |
| “Why does UT Medicine mention MyChart?” | UT Medicine clinic billing/patient tools may use a MyChart-powered portal. | Use UT Medicine route only for UT Medicine clinic care or bills. |
| “Where are my hospital labs or imaging?” | Hospital portal/Ascension One may show hospital tests and visit summaries. | If missing, request medical records through Ascension’s records route. |
| “Can I share access?” | Ascension warns against password sharing; use proper account/proxy processes. | Ask the provider or registration desk about proxy access. |
Find Dell Seton Doctors and Appointments
Dell Seton is a hospital, but your appointment may be with Ascension Seton, Dell Medical School/UT Health Austin, UT Medicine, a hospital-based specialty clinic, or an independent physician group. Confirm the provider, billing office and portal before the visit.
Search official care
Use Ascension Seton’s official find-care routes for primary care, emergency care and specialty care in Austin.
Hospital-based specialty
Dell Seton official pages highlight advanced specialty care, including heart and vascular health, stroke care, brain and spine conditions, radiology and neurorehabilitation.
Insurance check
Before a planned visit, ask your insurer whether the hospital, doctor, anesthesia, lab, imaging and facility charges are all in network.
Emergency Care: When Dell Seton Is the Right Route
Call 911 or use the ER now for
- Chest pain, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble or sudden severe headache.
- Major injury, fall trauma, car crash, burns, severe bleeding or poisoning.
- Seizure, severe allergic reaction, overdose or sudden confusion.
- Suicidal crisis, danger to self or others, or rapidly worsening symptoms.
What Dell Seton is known for
- Ascension lists Dell Seton as a full-service hospital with 24/7 emergency care.
- Ascension describes Dell Seton as an adult Level I Trauma Center.
- Official pages identify Dell Seton as a destination for advanced specialty care.
- Emergency department phone listed in the departments page: 512-324-7010.
Key Dell Seton Departments and Direct Numbers
| Department | Official listed phone | Use this for | Before you call |
|---|---|---|---|
| Emergency | 512-324-7010 | Emergency department routing questions. | Call 911 for life-threatening symptoms. |
| Imaging | 512-324-7111 | Radiology/imaging appointment or instruction questions. | Ask whether images, reports or both are needed. |
| Ascension Rx Pharmacy | 512-324-7393 | Prescription, refill, medication pickup and pharmacy questions. | Have medication name, prescribing doctor and insurance ready. |
| Outpatient Wound Care Clinic | 512-324-7600 | Wound clinic appointment or location questions. | Ask what records or referral are needed. |
| Abdominal Transplant Center | 512-324-7930 | Adult kidney transplant center routing. | Have referral, insurance and nephrology details ready if applicable. |
Medical Records: Portal First, Request Route Second
Use Ascension One first when possible
- Most hospital records may be downloaded and printed from the Ascension One patient portal.
- Hospital portal can include hospital tests such as labs, imaging and procedures.
- Visit summaries may appear in the hospital portal.
- If the record is missing, submit a formal medical records request.
Prepare for a records request
- Patient full legal name and date of birth.
- Facility: Dell Seton Medical Center at The University of Texas.
- Dates of service.
- Record type: ER note, discharge summary, labs, imaging report, operative note or billing record.
- Where the record should be sent.
- Photo ID and signed authorization if required.
Billing, Financial Assistance and Multiple Bill Confusion
Hospital bills
Ascension Seton online bill pay lists 800-749-7624 for hospital bills, including hospital or medical center care such as labs, imaging, procedures and inpatient care.
Doctor-office bills
Ascension Seton lists 833-263-9789 for doctor’s office bills, such as copays or coinsurance for doctor visits.
UT Medicine bills
If your care involved a UT Medicine clinician, UT Medicine billing help is listed at 1-833-UT-CARES, and payment may be through its MyChart-powered portal.
Before paying a large Dell Seton-related bill
- Identify whether it is a hospital facility bill, doctor-office bill, UT Medicine bill, anesthesia bill, lab bill, imaging bill or pharmacy bill.
- Check whether insurance has fully processed the claim.
- Ask for an itemized statement if the bill is unclear.
- Ask whether financial assistance, charity care, a payment plan or a price estimate applies.
- Call the number on the actual bill instead of assuming one phone number handles every charge.
Parking, Arrival and Red River Street Visit Prep
Dell Seton is in Austin’s medical district near UT, Red River Street and East 15th Street. Downtown traffic, event traffic and the hospital/garage connection can matter more than the street address alone.
Garage-first mindset
Plan for hospital garage parking near Red River and 15th Street, then follow signs or the skybridge/entrance instructions posted onsite.
Drop-off
If mobility is limited, call the hospital operator or department before arrival to ask the best drop-off point for your service.
Time buffer
Add extra time for Red River/15th Street traffic, UT campus events, downtown events, garage entry, elevators, security and registration.
What Dell Seton Offers — Useful Scope, Not Hype
24/7 emergency care and adult Level I trauma center context.
Official pages highlight stroke care, brain and spine conditions, neurorehabilitation and a dedicated neurocritical care unit.
Listed as a destination for heart and vascular health services.
Department pages list an abdominal transplant center and surgery/endoscopy services.
Official pages mention imaging, laboratory testing and minimally invasive procedures on campus.
Outpatient Wound Care Clinic is listed with direct department phone.
Ascension Rx Dell Seton pharmacy is listed on the first floor.
Dell Seton is connected with The University of Texas medical district and advanced specialty care.
Official Dell Seton Links After You Know the Route
Map and Directions
Confirm department, entrance, records, referral, appointment time, insurance and whether you need a driver.
Call 911 for life-threatening symptoms. Do not delay emergency care to print records or find a portal login.
Ask your care team where to park, which entrance to use, and whether you need fasting, medication changes or registration.
Dell Seton Patient Action Planner
Choose your situation to get a practical next-step checklist.
Call Scripts That Get Faster Answers
Portal / MyChart
Hi, I received care at Dell Seton and I’m trying to find my portal records. Should I use Ascension One, the Ascension hospital portal, a doctor-office portal, or a UT Medicine MyChart route?Doctor search
Hi, I need a doctor for [condition/specialty]. Is this provider connected to Ascension Seton, Dell Seton, UT Medicine, or another group, and which billing/portal route should I expect?Medical records
Hi, I need records from Dell Seton for service date [date]. I need [ER note / discharge summary / labs / imaging report / operative note]. Should I download through Ascension One or submit a records request?Billing
Hi, I received a bill for [date of service]. Is this a hospital bill, doctor-office bill, UT Medicine bill, anesthesia bill, lab bill, imaging bill, or pharmacy bill? Has insurance processed it?Imaging
Hi, I need imaging from Dell Seton for [date/body part]. Do I need the written report, the image files, or both, and what is the correct request route?Parking/arrival
Hi, I have a visit at Dell Seton for [department/procedure]. Which entrance, parking area, floor and check-in desk should I use, and how early should I arrive?Common Dell Seton Mistakes to Avoid
Using the wrong portal
Dell Seton hospital care uses Ascension One / Ascension Seton hospital portal routes. UT Medicine clinic care may use MyChart-powered tools.
Calling billing for records
Billing cannot release your medical chart. Use Ascension One or the official medical-record request route.
Assuming one bill means all charges
Hospital, doctor, imaging, lab, anesthesia, pharmacy and UT Medicine bills may be separate.
Not checking insurance before scheduled care
Verify facility, doctor and separate professional services before planned procedures when possible.
Driving only by street address
Plan the garage, entrance, skybridge/drop-off, floor and check-in desk before leaving.
Waiting for portal reply during emergency symptoms
Portal messages are not emergency triage. Use 911 or the ER for serious symptoms.
Dell Seton Medical Center FAQ
Where is Dell Seton Medical Center located?
Dell Seton Medical Center at The University of Texas is located at 1500 Red River St, Austin, TX 78701.
What is Dell Seton Medical Center’s main phone number?
The main Dell Seton Medical Center phone number is 512-324-7000.
Is Dell Seton Medical Center open 24/7?
Yes. Ascension lists Dell Seton Medical Center at The University of Texas as open 24 hours a day, 7 days a week.
Does Dell Seton Medical Center use MyChart?
Dell Seton’s hospital portal route is Ascension One / Ascension Seton patient portals. If your care was through a UT Medicine clinic, you may also see a separate MyChart-powered UT Medicine billing or patient route.
What can I do in Ascension One?
Ascension says Ascension One can help patients find a doctor or location, manage appointments, message the care team, access medical records and pay bills when available.
Who do I call for Ascension hospital portal access issues?
Ascension Seton portal information lists 877-621-8014 for hospital portal access issues.
What is Dell Seton’s emergency department phone number?
The Dell Seton departments page lists the Emergency department at 512-324-7010. For life-threatening symptoms, call 911 instead.
What department numbers are listed for Dell Seton?
The official departments page lists Emergency at 512-324-7010, Imaging at 512-324-7111, Pharmacy at 512-324-7393, Outpatient Wound Care Clinic at 512-324-7600 and Abdominal Transplant Center at 512-324-7930.
How do I request Dell Seton medical records?
Check Ascension One first for records that can be downloaded and printed. If the record is missing or you need a formal copy, use Ascension’s medical-record request route from the Ascension Seton patient portal page.
Who do I call for hospital billing questions?
Ascension Seton bill pay information lists 800-749-7624 for hospital bills.
Who do I call for Ascension doctor-office billing questions?
Ascension Seton bill pay information lists 833-263-9789 for doctor’s office bills.
Who do I call for UT Medicine billing questions?
If the bill is from UT Medicine, the UT Medicine billing page lists 1-833-UT-CARES for insurance, billing, payment plans and related questions.
Is Dell Seton an adult Level I Trauma Center?
Yes. Ascension describes Dell Seton Medical Center at The University of Texas as a Level I Trauma Center for adults.
Does Dell Seton have imaging and pharmacy services?
Yes. Dell Seton’s departments page lists Imaging at 512-324-7111 and Ascension Rx Dell Seton Medical Center Pharmacy at 512-324-7393.
Is this the official Dell Seton website?
No. This is an independent patient-navigation guide. Always verify current portal, phone, department, billing, records, doctor, insurance, parking and emergency details with Ascension or Dell Seton Medical Center directly.