Atlanta VA Patient Route Hub
Use this 2026 guide before you call Atlanta VA Medical Center, search for MyChart, sign in to My HealtheVet on VA.gov, schedule care, contact your PACT team, refill prescriptions, request records, report a non-VA ER visit, or drive to the Decatur campus.
Fast correction: Atlanta VA does not use a standard private-hospital MyChart route. VA health care now uses the new My HealtheVet experience on VA.gov, with sign-in through Login.gov or ID.me.
What Do You Need from Atlanta VA?
Atlanta VA Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main medical center | 404-321-6111 | General hospital routing, departments, main campus questions. | Life-threatening emergency. |
| Toll-free main line | 800-224-4087 | General VA Atlanta phone access. | Emergency symptoms. |
| Appointments | 404-329-2222 / 800-224-4087 | Make, change or cancel appointments. | Billing disputes or records release. |
| Clinical Contact Center | 855-679-0214 | 24/7 help with pharmacy, primary care appointments, PACT/care team and enrollment questions. | 911-level emergencies. |
| Specialty scheduling | 404-321-6111, option 3; or scheduling menu option 2 then option 2 | Specialty appointment routing. | Primary emergency care. |
| Patient Advocate | 404-321-6111, ext. 202264 | Help resolving care access or VA experience problems. | Routine portal password reset. |
| Medical records | 404-321-6111, ext. 206041 | Release of Information / Medical Records. | Pharmacy refills or benefits questions. |
| Billing and insurance | 866-258-2772 | VA Atlanta billing and insurance questions. | Clinical advice. |
| Community Care Billing | 888-901-6613 | Community-care billing questions. | ER emergencies. |
| Emergency Department | 404-728-7614 | Department routing question only. | Emergencies requiring 911. |
| Veterans Crisis Line | 988, press 1 / text 838255 | Mental-health crisis or concern for a Veteran. | Routine appointment scheduling. |
| TTY | 711 | Teletype for Deaf or hard-of-hearing services. | General switchboard replacement if not needed. |
Atlanta VA MyChart? Use My HealtheVet on VA.gov
What Veterans can do online
- Refill VA prescriptions and manage medications.
- Schedule and manage some VA health appointments.
- Send secure messages to your VA health care team.
- Review, download and print medical records, including lab and test results.
- Order some medical supplies.
- Use the new My HealtheVet experience through VA.gov.
Important login correction
Many users search “Atlanta Medical Center MyChart.” For Atlanta VA, use VA.gov / My HealtheVet. The My HealtheVet portal has moved to VA.gov, and VA sign-in uses secure accounts such as Login.gov or ID.me.
Use secure messaging for these — not emergencies
- Non-urgent health questions.
- Updates about your current condition.
- Routine administrative questions.
- Medication-renewal requests.
- Referral questions.
- Appointment-related questions that can wait for a business-day response.
Doctors, PACT Team and Scheduling Routes
VA “find a doctor” intent is different from a private-hospital doctor directory. Veterans usually need the right care team, PACT route, specialty clinic or appointment line.
| Care need | Best route | Use this when | What to say |
|---|---|---|---|
| Primary care / PACT | CCC 855-679-0214 or Primary Care 404-321-6111, ext. 202765 | You need routine care, follow-up, prescriptions or care-team contact. | “I’m trying to reach my PACT/primary care team.” |
| Make/change/cancel appointment | 404-329-2222 or 800-224-4087 | You need appointment scheduling help. | Have last four SSN, DOB, clinic name and preferred dates ready. |
| Specialty scheduling | 404-321-6111, option 3; or option 2 then option 2 | You already have specialty care or a referral. | Ask for the exact specialty clinic. |
| Mental health | 404-321-6111, ext. 206026 | Mental-health clinic scheduling or access questions. | For crisis, use 988 then press 1. |
| Dental | 404-321-6111, ext. 206647 | Dental scheduling/eligibility questions. | Ask if eligibility/referral is required. |
| Audiology | 404-321-6111, ext. 201012 | Hearing, tinnitus, vestibular or speech/audiology clinic questions. | Ask whether a referral is required. |
| Surgery service | 404-321-6111, ext. 206600 | Surgical specialty routing. | Confirm clinic, pre-op instructions and arrival location. |
| Medical specialty care | 404-321-6111, ext. 206647 | Cardiology, pulmonary, respiratory care and related specialties. | Ask which clinic handles your referral. |
Emergency, Urgent Care and Crisis Routes
Call 911 or go to nearest ER
- Possible stroke.
- Chest pain.
- Extreme shortness of breath.
- Major bleeding or serious trauma.
- Seizure, poisoning, severe allergic reaction or rapidly worsening symptoms.
Atlanta VA ER
Atlanta VA pages say the Atlanta VA ER is open 24/7 at 1670 Clairmont Road, Decatur, GA 30033. The campus map places the Emergency Department on 1st floor, Building B, Room 1B169.
Veterans Crisis Line
If you have thoughts of harming yourself or others, dial 988, then press 1. You can also text 838255. If there is immediate physical danger, call 911.
Non-VA ER and urgent care rules
- If you use a non-VA ER or are hospitalized outside VA, Atlanta VA says to notify VA within 72 hours at 844-724-7842.
- For urgent but non-emergency medical issues that need help today, call the Clinical Contact Center at 855-679-0214.
- For VA Mission Act urgent care, check VA location eligibility and call 833-483-8669 for more information.
- Do not use secure messaging for urgent symptoms, because secure-message replies are not immediate.
Medical Records and Release of Information
Best first route
Start with My HealtheVet on VA.gov if you need available lab results, test results, visit summaries, medical records or downloadable records. For formal records release, contact VA Atlanta Release of Information / Medical Records.
Records phone
Medical Records / Release of Information is listed at 404-321-6111, ext. 206041. The campus map lists Medical Records on the Ground floor, Building B, Room GB107.
Request the exact record type
Ask for provider notes from a specific date range.
Check VA.gov first, then request if not visible.
Ask whether you need the written report, images, or both.
Ask your outside facility to fax records to your VA clinic / primary care provider.
Pharmacy, Refills and Medications
| Pharmacy need | Official route | Practical detail | Avoid this mistake |
|---|---|---|---|
| New prescriptions pickup | Atlanta VA Outpatient Pharmacy, Main hospital, Room 1B335 | Hours listed: Mon-Fri 8 a.m.-9:30 p.m.; Sat-Sun 8 a.m.-4:30 p.m. | Do not assume every clinic pharmacy has the same hours. |
| Prescription questions | 404-321-6111, ext. 207690 | Pharmacy support is listed as 24/7. | Do not wait if medication issue is an emergency reaction. |
| Refill line | 404-235-3084 / 404-235-3087 / 800-370-8387 | Contact directory lists refill lines. | Do not rely only on a walk-in refill. |
| Online refill | My HealtheVet on VA.gov | Use Medications after signing in. | Do not use a non-VA portal for VA prescriptions. |
| Expired or unwanted medicine | MedSafe box | Large blue MedSafe box at Atlanta Outpatient Pharmacy, Room 1B335. | Do not keep old controlled or unsafe medicine at home unnecessarily. |
| Non-VA medication through VA | Provide records and prescriptions from outside providers to VA Pharmacy / care team | Outside records can be faxed to the primary care provider. | Do not expect VA to fill outside prescriptions without review. |
Billing, Insurance, Community Care and Copay Questions
Billing and insurance
VA Atlanta contact page lists Billing and Insurance at 866-258-2772. You can pay your VA Atlanta health care bill online, by phone, by mail or in person, and raise billing disputes.
Community Care
Community Care routing is listed at 404-321-6111, option 6. Community Care Billing is listed at 888-901-6613.
Cashier
The cashier is listed at 404-321-6111, ext. 206575. The campus map places the Agent Cashier inside the Welcome Center, Building B, Room 1B714.
Before disputing or paying
- Ask whether the bill is VA care, Community Care, private insurance, pharmacy, travel, copay or outside ER/hospital care.
- Ask whether your non-VA ER/hospital visit was reported within 72 hours.
- Ask whether supplementary insurance was billed.
- Keep dates of service, claim number, facility name and provider name ready.
- If the issue is about care access, not payment, use the Patient Advocate instead.
Visitors, Security and Patient Rules
| Visitor question | VA Atlanta rule / guidance | Action before visiting |
|---|---|---|
| Visiting hours | VA says to call the medical center for specific ward visiting hours. | Call 404-321-6111 and ask for the ward/unit. |
| Food | Small amounts may be allowed if nursing staff says appropriate for the patient’s diet. | Ask the nurse station before bringing food. |
| Flowers and fruit | Fresh fruit and flowers are not allowed for patients receiving critical care. | Do not bring these to critical care areas. |
| Hand hygiene | Visitors must practice good hand hygiene when entering and exiting rooms. | Use sanitizer/wash hands and follow staff instructions. |
| Infection signs | Visitors must follow infection-control signs and report to nurse station if directed. | Do not enter isolation rooms without instructions. |
| Children | Children may visit, but children under 16 may be restricted from certain specialty-care units and must be supervised. | Ask the unit before bringing children. |
| Federal property | Weapons, alcohol and illegal drugs are prohibited; visitors and bags may be searched. | Leave prohibited items at home. |
| VA Police | Police Services is on Ground floor, Building A, Room GA200; general police line is listed at 404-728-7641. | Report suspicious activity or property issues while on campus. |
Campus Departments: Where Common Services Are Located
Use the official campus map for final navigation. These room references help you ask for the right building/floor before you arrive.
| Department / need | Map location | Useful phone / route | Tip |
|---|---|---|---|
| Emergency Department | 1st floor, Building B, Room 1B169 | 404-728-7614; call 911 for emergency | Use ER for serious symptoms, not routine scheduling. |
| Welcome Center | 1st floor, Building B | 404-321-6111, ext. 123599 / 124201 | Good first stop for admissions/registration questions. |
| Medical Records | Ground floor, Building B, Room GB107 | 404-321-6111, ext. 206041 | Ask for Release of Information. |
| Pharmacy | 1st floor, Building C / Room 1B335 listed for outpatient pharmacy | 404-321-6111, ext. 207690 | Check if you need refill, pickup or MedSafe disposal. |
| Radiology | 1st floor, Building C, Room 1C262 | 404-321-6111, ext. 206750 or 206751 | Ask whether you need report, images or both. |
| Eligibility and Enrollment | Inside Welcome Center, 1st floor, Building B | 877-222-8387 for new enrollments | Use for enrollment and eligibility questions. |
| Veterans Experience Office | 1st floor, Building B, Rooms 1B154 and 1B201 | 404-321-6111, ext. 202264 | Use for patient advocate support. |
| Cafeteria / Cafe | 1st floor, Building A, Room 1A103 | Veterans Canteen Service 404-728-7640 | Check hours before relying on food options. |
Transportation, Beneficiary Travel and Campus Arrival
Veterans Transportation Service
VA pages say reservations are required and rides are scheduled based on need. Call early; Atlanta VA pages mention 10-14 days before the appointment for VTS scheduling.
Beneficiary Travel
Beneficiary Travel may include round-trip transportation, mileage reimbursement or special mode transport. Contact Atlanta VA travel representatives through the listed extensions.
Wheelchairs
Atlanta VA says wheelchairs are available upon arrival for patients who need them to access the building.
Arrival tips that save time
- Program GPS for 1670 Clairmont Road, Decatur, GA 30033-4004.
- The campus map notes the intersection as Clairmont Road and Clairmont Lake.
- Use VA wayfinding/campus map for building and room location.
- Bring VA ID, appointment details, medication list, outside records and insurance/billing documents if relevant.
- For VTS, be ready before pickup time and plan for shared-route travel.
- Bring medication, snacks/water or money if your transportation day may be long.
If You Meant the Former Wellstar Atlanta Medical Center
Former AMC is not Atlanta VA
Wellstar’s Atlanta Medical Center was a separate non-VA hospital. Wellstar announced that Atlanta Medical Center hospital operations would end on November 1, 2022.
Records route is different
If your care was at former Wellstar Atlanta Medical Center, use Wellstar’s AMC medical-records transition information rather than VA Atlanta Medical Center’s Release of Information office.
Official Links After You Know the Route
Map and Directions
Confirm clinic, building, room, appointment time, ID needs and whether you should use ER, primary care, specialty clinic or pharmacy.
Use 1670 Clairmont Road, Decatur, GA 30033-4004. The campus map notes Clairmont Road and Clairmont Lake intersection.
Call 911 for severe symptoms. If you use a non-VA ER, notify VA within 72 hours at 844-724-7842.
Atlanta VA Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal / My HealtheVet
Hi, I’m an Atlanta VA patient trying to use My HealtheVet on VA.gov. My issue is [Login.gov / ID.me / records / medications / appointments / secure messages]. What is the correct support step?Appointment / PACT
Hi, I need help with my Atlanta VA appointment or PACT team. My clinic is [primary care / specialty], and I need to [schedule / cancel / reschedule / ask care-team question].Specialty scheduling
Hi, I’m calling for specialty scheduling. I need [mental health / dental / surgery / audiology / medical specialty]. Do I need a referral, and what extension or clinic should I use?Medical records
Hi, I need Atlanta VA records for [date range]. I need [clinic note / lab / imaging report / ER record / discharge summary]. Should I use VA.gov or Release of Information?Non-VA ER report
Hi, I was treated at a non-VA ER/hospital on [date]. I’m calling within 72 hours to notify VA. What records or facility information do you need?Former Wellstar AMC
Hi, I’m trying to find records from the former Wellstar Atlanta Medical Center, not the Atlanta VA. Which AMC records request route should I use?Atlanta VA Medical Center FAQ
Where is Atlanta VA Medical Center located?
Joseph Maxwell Cleland Atlanta VA Medical Center is located at 1670 Clairmont Road, Decatur, GA 30033-4004.
What is Atlanta VA Medical Center’s main phone number?
The main local phone number is 404-321-6111. The toll-free number listed by VA Atlanta is 800-224-4087.
Is Atlanta VA Medical Center open 24 hours?
Yes. VA lists the main Atlanta VA Medical Center facility hours as 24/7, but individual clinic, pharmacy, service and department hours may vary.
Does Atlanta VA Medical Center use MyChart?
No standard private-hospital MyChart route is listed for Atlanta VA. Veterans should use My HealtheVet on VA.gov, with secure sign-in through Login.gov or ID.me.
What can I do in My HealtheVet on VA.gov?
You can refill VA prescriptions, manage medications, schedule and manage some appointments, send secure messages, review and download medical records, view lab and test results, and order some medical supplies.
Who do I call for Atlanta VA appointments?
For appointments, call 404-329-2222 or 800-224-4087. For 24/7 routine care-team, pharmacy, PACT, primary care appointment and enrollment help, call the Clinical Contact Center at 855-679-0214.
How do I reach specialty scheduling at Atlanta VA?
For specialty scheduling, call 404-321-6111 and follow the scheduling options. VA Atlanta’s contact page lists specialty paths for mental health, dental, surgery, audiology and medical specialty care.
What should I do for a medical emergency?
Call 911 or go to the nearest emergency room for life-threatening symptoms. Atlanta VA pages also state that the Atlanta VA ER is open 24/7 at 1670 Clairmont Road, Decatur, GA 30033.
How do I report a non-VA ER visit?
If you use a non-VA ER or are hospitalized outside VA, Atlanta VA says to notify VA within 72 hours by calling 844-724-7842.
How do I request Atlanta VA medical records?
Use My HealtheVet on VA.gov first for available records. For formal records release, contact Medical Records / Release of Information at 404-321-6111, ext. 206041.
How do I refill Atlanta VA prescriptions?
You can refill VA prescriptions through My HealtheVet on VA.gov, by phone, or by mail. The VA Atlanta contact directory lists pharmacy refill lines at 404-235-3084, 404-235-3087 and 800-370-8387.
Who do I call for Atlanta VA billing questions?
VA Atlanta lists Billing and Insurance at 866-258-2772. Community Care Billing is listed at 888-901-6613.
Who do I call for patient advocate help?
Call the Patient Advocate / Veterans Experience route at 404-321-6111, ext. 202264 if you need help getting care or resolving a VA care issue.
What if I meant the old Wellstar Atlanta Medical Center?
The former non-VA Wellstar Atlanta Medical Center is different from Atlanta VA Medical Center. Wellstar announced that Atlanta Medical Center hospital operations ended on November 1, 2022, so former Wellstar AMC patients should use Wellstar’s AMC records and closure information.
Is this page the official Atlanta VA website?
No. This is an independent patient-navigation guide. Always verify current VA portal, appointments, ER, records, pharmacy, billing, visitor, travel and campus details with VA Atlanta Health Care or VA.gov.