Shore Patient Help Lighthouse
Use this 2026 guide before you call Shore Medical Center, search for MyChart, find a doctor, request records, pay a bill, plan a visit, check ER guidance, park, or use the patient portal.
Fast correction: Shore’s official hospital portal is the Shore Medical Center Patient Portal. Many users search “Shore Medical Center MyChart,” but the official Shore page points patients to its own portal and HealtheLife app route.
What Do You Need from Shore Medical Center?
Official-Source Check: What This Guide Adds
Shore’s official website has useful details, but they are spread across contact, portal, records, billing, emergency and visitor pages. This guide turns those details into quick actions.
Confirmed essentials
- Address and main phone.
- Portal account requirements.
- Records request options and required authorization details.
- Billing, financial-assistance and patient-experience lines.
High-value patient routes
- MyChart search correction.
- ER wait-time meaning and triage warning.
- Parking garage costs and free patient self-parking.
- Interpreter, ASL and visitor rules.
Always verify live
Doctor availability, accepted insurance, current ER wait estimate, parking rules, visitor restrictions, portal support timing and department instructions can change. Use the official links after choosing your route.
Shore Medical Center Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| General inquiries | 609-653-3500 | Main hospital questions, switchboard routing, general information. | Medical emergency or private clinical advice. |
| Admitted patient information | 609-653-3411 | Information on or to speak to a patient who has been admitted to Shore. | Detailed medical condition updates without authorization. |
| Patient Advocate / Patient Relations | 609-653-3882 | Care concerns, compliments, portal website questions and patient-experience help. | Emergency symptoms or billing disputes. |
| Medical Records | 609-653-3613 | Health Information Management and Release of Information help. | Clinical advice or immediate ER issues. |
| Release of Information | 609-653-3613, option 2, option 2 | Records request help Monday-Friday, 7:30 AM-4:00 PM. | Portal login emergency or billing questions. |
| Billing / Financial Assistance | 609-653-3717 | Financial assistance, bill questions and insurance/billing inquiries. | Medical records or doctor search. |
| SMC Privacy Office | 609-926-4300 | Health Information Exchange questions and opt-out/revocation questions. | Emergency or urgent care decisions. |
| Sensory-friendly ER planning | 609-653-3558 | Call ER Clinical Supervisor before arrival when sensory support is needed. | Life-threatening emergency; call 911. |
| Security for sensory parking gate | 609-653-3762 | Gate help for sensory-friendly ER parking between 6 AM-9 AM, Monday-Friday. | Clinical care questions. |
Shore Medical Center MyChart? Use the Shore Patient Portal
What the portal helps with
- Access health information from Shore Medical Center.
- View appointments, test results and medical history when available.
- Manage family member accounts with proper consent.
- Create an account using a valid email address and MRN.
- Use the HealtheLife app route for mobile access.
- Use the portal to access records or start a records-copy request.
MyChart search correction
People often search “Shore Medical Center MyChart,” but Shore’s official page says “Shore Medical Center’s Patient Portal.” Use the official Shore portal page before entering personal health information.
Find Shore Medical Center Doctors and Specialists
Doctor directory
Shore’s official Find a Doctor page displays hundreds of matching physicians and lets users search by specialty or last name.
Useful filters
The directory includes primary care, specialties and languages. Examples include internal medicine, family medicine, cardiovascular disease, emergency medicine, orthopaedic surgery, pediatrics, OB/GYN, radiology, urology and more.
Before booking
Confirm insurance, office location, new-patient status, referral requirement, hospital privileges, urgent-care availability, accepted language needs and whether the bill comes from Shore or a separate physician group.
Emergency Department: Wait Times, Triage and When to Call 911
Shore posts an Emergency Department wait-time estimate online, but the hospital explains that wait times are estimates and can change quickly based on arrivals, ambulance/helicopter patients and severity.
Use 911 / ER now for
- Chest pain or possible heart attack.
- Stroke symptoms: face droop, arm weakness, speech trouble.
- Severe shortness of breath.
- Severe bleeding, poisoning, overdose or major injury.
- Loss of consciousness, seizure or rapidly worsening symptoms.
- Suicidal crisis or danger to self/others.
Bring to the ER if possible
- Driver license or photo identification.
- Insurance card or payment information.
- Current medication list and dosages, or the medications themselves.
- Allergy list.
- Relevant medical records or recent test results.
- Caregiver contact information.
Pediatric ER care
Shore says about one-quarter of ER patients are children. Pediatric physician specialists are available to consult, and the ER uses the Broselow system for child-size equipment and medication dosing.
Stroke care
Shore’s ER page identifies it as a Primary Stroke Center recognized by The Joint Commission, with 24-hour neurology and neurosurgery physician care.
Sensory-friendly ER
Adult sensory-friendly ER support may include a calming room, hidden equipment, comfort items, trained staff and a communication board. Call 609-653-3558 before arrival when possible.
Medical Records: Portal, Online Request and PHI Authorization
| Record need | Best route | Prepare this | Important detail |
|---|---|---|---|
| View basic records | Shore Patient Portal / HealtheLife app | Email address, MRN and portal setup. | Best first step for routine access. |
| Request records electronically | Online medical record request application | Patient identity, dates of service, facility and record type. | Use Shore’s official request link. |
| Paper request | Authorization to Use/Disclose PHI form | Completed, signed and dated form. | Unsigned requests will not be processed. |
| Mail authorization | Health Information Management Services, Shore Medical Center, c/o Release of Information, 100 Medical Center Way, Somers Point, NJ 08244 | Authorization, patient identifiers and destination details. | Use exact mailing details from Shore’s records page. |
| Representative request | Include proof of authority | Guardianship, advance directive/healthcare POA or designation of personal representative. | Representative authority must be verified. |
| Records help by phone | 609-653-3613, option 2, option 2 | Patient name, DOB, visit date and requested records. | Monday-Friday, 7:30 AM-4:00 PM. |
Billing, Financial Assistance and Price Transparency
Pay bill online
Shore’s billing page links to online bill payment and says paperless statements can be managed through portal notification settings.
Billing help
For financial assistance or billing inquiries, Shore lists 609-653-3717.
Price transparency
Shore provides a machine-readable file and a price estimator. The hospital notes estimates can change based on several factors and exact costs should be checked with insurance.
Before paying a large Shore bill, check this
- Is it the hospital facility bill or a separate physician/specialist bill?
- Has your insurance processed the claim and issued an Explanation of Benefits?
- Do you need an itemized statement?
- Was the doctor, anesthesiologist, radiologist, pathologist or ER physician in network?
- Do you qualify for charity care or financial assistance?
- Is the posted estimate only an estimate, not a guarantee?
Visitor Rules, Patient Advocates and Communication Help
| Visitor / patient need | Official detail | Practical action |
|---|---|---|
| General visiting | 3 visitors at a time for inpatient units and ER during normal visiting hours, 8 AM-8 PM, seven days per week. | Call the unit first for patient-specific restrictions. |
| COVID rooms | No visitors permitted in COVID patient rooms. | Ask staff about virtual communication alternatives. |
| Maternity | One support person plus three visitors; overnight support person must be 18 or older. | Confirm current maternity unit policy before arrival. |
| Waiting areas | Two visitors permitted if social distancing can be maintained and the visitor is age 18 or older. | Limit extra visitors for smoother check-in. |
| Patient Advocate | Available Monday-Friday, 7:30 AM-5 PM at ext. 3882. | Call 609-653-3882 for patient-experience concerns. |
| Interpreter help | 24-hour translators by phone/video through Cyracom; trained staff interpreters may assist. | Ask for interpreter help at check-in or before visit. |
| Hearing-impaired support | ASL interpreter services and communication assistance available. | Contact Patient Relations at ext. 3882 if assistance is needed. |
Parking, Digital Tour, Chapel and Gift Shop
Parking garage
Shore offers a four-level, 640-space garage on Medical Center Way. Garage parking is listed at $6; take the ticket with you and pay at the paystation before returning to the car.
Patient parking
Shore lists self-parking as free for patients. The garage is open 24 hours/day. Customer care number: 1-877-717-0004.
Digital tour
Shore links to a digital map/tour that begins at the front desk in the hospital lobby, useful for planning before arrival.
Interfaith chapel
The chapel is open 24 hours and is handicap accessible. Enter from the 5th floor of the Francis Pew Hayes Tower.
Gift shop
The hospital gift shop offers new baby items, balloons, jewelry, seasonal gifts, stuffed animals, candy, floral arrangements, accessories and personal care items.
Vacationers
Because Shore serves a coastal region, vacationers should keep ID, insurance, medication list, allergies and local lodging/caregiver contacts ready when using urgent or emergency services.
Official Links After You Know Your Route
Map and Directions to Shore Medical Center
Use the map for general route planning. Before arrival, confirm department, entrance, parking need, visitor rule, registration instruction and whether you need the main hospital, ER, cancer center, outpatient rehab or Shore Physicians Group location.
Bring ID, insurance card, medication list, allergies, appointment instructions and doctor order if needed.
Patients may self-park free; garage parking is listed at $6 for general garage use. Take your ticket with you.
For sensory-friendly ER planning, call 609-653-3558 before arrival when possible; call 911 for life-threatening symptoms.
Shore Medical Center Patient Action Planner
Choose your situation to get a practical next-step checklist.
Call Scripts That Get Faster Answers
Portal help
Hi, I’m trying to access Shore Medical Center’s Patient Portal. My issue is [create account / MRN / test results / family access / HealtheLife app]. What is the correct next step?Doctor search
Hi, I’m looking for a Shore doctor for [specialty/condition]. Can you confirm physicians accepting new patients, office location, insurance participation, language needs and scheduling route?Medical records
Hi, I need records from Shore Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / lab result]. Should I use the portal, online request or PHI authorization form?Billing
Hi, I received a bill for account [number]. Is this a hospital facility bill or a separate physician bill, has insurance processed it, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient name]. Can you confirm current visitor rules, room/unit, visiting hours, parking, whether food/flowers are allowed, and any isolation precautions?Sensory-friendly ER
Hi, I’m planning an ER visit for an adult patient with sensory needs. Can I speak with the ER Clinical Supervisor about room readiness, parking, arrival steps and communication preferences?Shore Medical Center FAQ
Where is Shore Medical Center located?
Shore Medical Center is located at 100 Medical Center Way, Somers Point, NJ 08244.
What is Shore Medical Center’s main phone number?
The main phone number is 609-653-3500.
The main phone number is 609-653-3500.
Does Shore Medical Center use MyChart?
Shore’s official hospital page points patients to Shore Medical Center’s Patient Portal. Many people search for MyChart, but the safer route is the official Shore Patient Portal page and HealtheLife app instructions.
What do I need to create a Shore Patient Portal account?
Shore lists a valid email address and MRN, or Medical Record Number, as required for creating a patient portal account.
Who do I contact for Shore Patient Portal website questions?
Shore lists 609.653.3882 or Patientexperience@shoremedicalcenter.org for portal website questions, with follow-up within three business days.
How do I find doctors at Shore Medical Center?
Use Shore’s official Find a Doctor page, which lets users search physicians by specialty or last name and browse specialty and language filters.
How many physicians are listed on Shore’s doctor directory?
Shore’s Find a Doctor page showed 496 matching physicians when checked for this guide.
Who do I call for medical records?
Call Shore Medical Center Medical Records at 609-653-3613. For Release of Information help, Shore lists 609-653-3613, option 2, option 2, Monday through Friday from 7:30 AM to 4:00 PM.
How can I request Shore Medical Center medical records?
Patients can use the Shore Patient Portal, submit an electronic medical record request, or complete an Authorization to Use/Disclose Protected Health Information form and mail it to Health Information Management Services at Shore Medical Center.
Who do I call for billing or financial assistance?
For financial assistance or billing inquiries, Shore lists 609-653-3717.
What are Shore Medical Center visitor hours?
Shore’s 2026 visitor guidelines list normal visiting hours as 8 AM to 8 PM, seven days per week, with three visitors at a time for inpatient units and the emergency department.
Is parking free at Shore Medical Center?
Shore lists garage parking at $6 but states that self-parking is free for patients. The parking garage operates 24 hours per day.
What should I bring to Shore’s Emergency Department?
Bring photo identification, insurance card, current medication list with dosages or the medications themselves, allergies, and relevant medical records or test results if available.
Does Shore Medical Center have sensory-friendly emergency care?
Yes. Shore describes sensory-friendly emergency care for adults, including a calming treatment room, comfort items, trained staff and a communication board. Shore encourages calling the ER Clinical Supervisor at 609-653-3558 before arriving when possible.
Does Shore provide interpreter or hearing assistance?
Yes. Shore lists 24-hour access to translators by phone or video through Cyracom, trained staff interpreters when available, ASL interpreter services and communication assistance through Patient Relations.