Alivio Patient Help Hub
Use this guide before you call Alivio Medical Center, search for MyChart, find a provider, check clinic hours, request medical records, ask about billing, use self-scheduling, or choose the right Alivio location.
Fast portal answer: Alivio does not publicly route patients to a standard “MyChart” page. The old Medfusion portal is no longer available, Alivio promotes portal/self-scheduling updates, and medical records have a separate official release process.
What Do You Need from Alivio Medical Center?
Alivio Medical Center Phone Numbers: Use the Right Prompt
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| General inquiries | 773-254-1400 | Appointments, location routing, services and general clinic help. | Life-threatening emergency symptoms. |
| Medical records | 773-254-1400, prompt #4 | Release form questions, record-copy process and location fax guidance. | Billing statement disputes. |
| Patient billing | 773-254-1400, prompt #2 | Insurance, payment and billing department routing. | Medical advice or emergency triage. |
| Billing statements | 773-669-6998 | Questions about patient billing statements. | Medical records release. |
| After-hours care | 773-254-1400 | Answering service for urgent questions that cannot wait until regular hours. | 911-level medical emergencies. |
| Pregnancy urgent concern | 800-216-0651 | Pregnant patients with urgent concerns after hours. | Severe emergency symptoms; use 911/ER. |
| Media inquiries | 312-829-6304 | Media contact only. | Appointments, records or patient care. |
| Emergency | 911 | Severe symptoms, chest pain, stroke signs, major injury, severe breathing trouble. | Routine appointment requests. |
Alivio MyChart? Patient Portal and Records Correction
Do not assume “MyChart”
People often search “Alivio Medical Center MyChart,” but Alivio’s official site does not simply point users to a standard MyChart page. The old Medfusion patient portal is listed as no longer available, and Alivio directs record needs through its official medical-records process.
- Use only official Alivio links before entering private information.
- For records, use the medical records request form or call prompt #4.
- For prescriptions, Alivio says to contact your pharmacy so refill requests can be sent electronically.
- For appointments, use self-scheduling only when your service is supported.
What the portal/self-scheduling route may help with
Alivio’s site promotes a new patient portal and self-scheduling, but the safest patient route is to confirm the current login, scheduling and records process from the official Alivio site or by phone.
Find Alivio Doctors, Providers and Languages
Search official providers
Alivio’s provider directory lets users browse by last name, specialty or location.
Specialties shown
The official directory includes adults, behavioral health, dental, family medicine, midwifery, OB/GYN and pediatrics.
Language-aware care
Provider filters include languages such as Spanish, Mandarin, Urdu, Cantonese, Taiwanese, Kannada, Tamil, German and Hindi.
Before choosing a provider, confirm this
- Which clinic location the provider actually sees patients at.
- Whether your appointment can be self-scheduled or must be requested.
- Whether your insurance requires an assigned Alivio PCP or referral.
- Which language support you need for the visit.
- Whether you need medical, dental, behavioral health, OB/GYN, midwifery or pediatric care.
Alivio Locations and Hours: Choose the Correct Clinic
| Location | Address / note | Best use | Call-ahead reason |
|---|---|---|---|
| Western Avenue Medical Clinic | 2355 South Western Ave, Chicago 60608 | Medical clinic, lab, pregnancy testing and multiple providers. | Open every other Saturday; lab and pregnancy testing have cut-off times. |
| Morgan Street Medical Center | 966 West 21st St, Chicago 60608 | Medical, dental, family medicine, behavioral health, OB/GYN and pediatrics. | Saturday availability depends on clinic schedule. |
| Berwyn Medical Center | 6447 West Cermak Rd, Berwyn 60402 | Medical center, pharmacy and immediate care resources. | Walk-in immediate care has separate hours from pharmacy/clinic hours. |
| Alivio Dental West Lawn | 4255 West 63rd Street, Chicago 60629 | Dental services. | Dental visits and pricing may follow separate scheduling and fee rules. |
| Benito Juarez Community Academy | 1450 West Cermak Rd, Chicago 60608 | School-based health center. | School-based access may not work like public walk-in clinic access. |
| Jose Clemente Orozco Academy | 1940 West 18th St, Chicago 60608 | School-based health center. | Confirm eligibility and school-based hours first. |
| Little Village Lawndale High School Campus | 3120 South Kostner Ave, Chicago 60623 | School-based health center. | Call before assuming public clinic services are available. |
| Mosaic Square | 44th and Cicero, Chicago 60638 | Listed as launching 2025. | Verify current opening status before driving. |
Alivio Services Users Usually Search For
Primary care
Adult and family medicine, pediatrics and preventive care are core Alivio services.
Women’s health
OB/GYN, midwifery, family planning and pregnancy-related care are listed service areas.
Dental
Dental care is available through Alivio dental resources and dental providers.
Behavioral health
Behavioral, psychiatry and mental health services are part of Alivio’s care model.
Nutrition and wellness
Nutritional wellness and dietitian support appear in Alivio’s services and provider directory.
Pharmacy and refills
For prescription refills, Alivio directs patients to contact the pharmacy so refill requests can be sent electronically to the provider.
Appointments, Self-Scheduling and After-Hours Care
Before requesting an appointment
- Choose whether you are a new or existing patient.
- Know the provider name if you are trying to see a specific doctor.
- Choose the preferred location.
- Have your preferred language ready: English, Spanish, Mandarin or Cantonese are listed in the appointment form.
- Have phone, email and date-of-birth details ready.
Bring / prepare for the visit
- Illinois State ID or driver’s license.
- Proof of income such as award letter, pay stubs from last 30 days or tax return.
- Social Security card, if applicable.
- Permanent Resident Card, if applicable.
- Insurance card, medication list and prior records when relevant.
Medical Records: Request Form, Photo ID and Fax Numbers
| Record task | Official route | What to prepare | Important warning |
|---|---|---|---|
| Request your records | Download, complete and return Alivio’s medical records request form. | Patient details, date range, type of records and destination. | Release may only be given by the patient. |
| Pick up records | In person at the clinic after request is processed. | State or federally issued photo ID. | Alivio says records are not released to others unless prior arrangements are made. |
| Medical records questions | Call 773-254-1400 and select prompt #4. | Preferred language, patient name, DOB and location. | Use this instead of guessing from an old portal. |
| Morgan fax | 312-829-6842 | Signed request form and identification requirements. | Use the correct clinic fax. |
| Western fax | 773-650-1218 | Signed request form and identification requirements. | Use the correct clinic fax. |
| Berwyn fax | 708-484-5413 | Signed request form and identification requirements. | Use the correct clinic fax. |
Billing, Insurance, Sliding Scale and Good Faith Estimate
Billing contacts
For billing, call 773-254-1400 and press prompt #2. For billing statements, call 773-669-6998.
Insurance and PCP rule
Alivio accepts Medicaid, managed care, Medicare, private commercial and Marketplace plans. HMO patients may need an Alivio provider assigned as PCP.
Sliding scale
Uninsured or underinsured patients may qualify for a sliding fee scale based on income and family size. Payment is generally expected at time of service.
Before the visit, ask this
- Is Alivio in network for my exact plan?
- Does my HMO require Alivio to be assigned as my PCP?
- Should I complete a sliding scale application?
- What proof of annual income and family size should I bring?
- Will lab-only, nurse-only, pharmacy or dental charges be billed separately?
- Can I get a Good Faith Estimate before a self-pay visit?
Official Links After You Know the Right Route
Map: Western Avenue Medical Clinic
This map points to Alivio’s Western Avenue Medical Clinic at 2355 South Western Ave. Use the location table above if your appointment is at Morgan, Berwyn, a school-based health center, dental site or another Alivio location.
Confirm location, appointment time, provider, service type, ID, insurance and income documents if relevant.
Lab services may close before clinic close. Western lists a cut-off time 30 minutes before close.
Alivio is not an ER. For severe symptoms, call 911 or go to the nearest emergency room.
Alivio Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal / MyChart
Hi, I’m trying to access my Alivio information. I saw that the old portal is no longer available. Should I use self-scheduling, a new portal link, or the medical records request process for [records / results / bills / messages]?Provider search
Hi, I need help finding an Alivio provider for [specialty/service]. I prefer [location] and [language]. Can you confirm whether I can self-schedule or need to request an appointment?Medical records
Hi, I need medical records from [Western / Morgan / Berwyn] for service date [date]. Which fax number should I use, what ID is required, and how long will processing take?Billing
Hi, I have a billing question about account [number]. Is this covered by insurance, sliding scale, lab-only billing, dental billing or a separate service charge?Appointment
Hi, I am a [new/existing] patient. I need an appointment for [service]. My preferred location is [location], language is [language], and I have [insurance/no insurance]. What should I bring?After-hours
Hi, I am an Alivio patient and my concern cannot wait until regular hours. Can the answering service page the on-call provider, or should I go to urgent care or the ER?Alivio Medical Center FAQ
What is Alivio Medical Center’s main phone number?
Alivio Medical Center’s main phone number is 773-254-1400.
Does Alivio Medical Center use MyChart?
Alivio does not publicly route patients to a standard MyChart page. The old Medfusion portal is no longer available, and patients should use Alivio’s official portal, self-scheduling, appointment and medical-records pages for current tasks.
What happened to Alivio’s old patient portal?
Alivio’s official portal page says the Medfusion patient portal is no longer available and that records remain secure and available through Alivio’s medical-records process.
How do I request medical records from Alivio?
Download and complete Alivio’s medical records request form, then return it by mail, fax or in person. For questions, call 773-254-1400 and choose prompt #4 for medical records.
What are Alivio’s medical records fax numbers?
Alivio lists Morgan fax as 312-829-6842, Western fax as 773-650-1218, and Berwyn fax as 708-484-5413.
How do I find Alivio doctors or providers?
Use Alivio’s official Find A Provider directory. It lets users browse by last name, specialty or location.
What services does Alivio Medical Center offer?
Alivio lists adult and family medicine, pediatrics, OB/GYN and midwifery, dentistry, behavioral and mental health, family planning, nutritional wellness, COVID-19 care, pharmacy and immediate care.
Where is Alivio’s Western Avenue Medical Clinic?
Alivio’s Western Avenue Medical Clinic is located at 2355 South Western Ave, Chicago, IL 60608.
What are the Western Avenue clinic hours?
The Western Avenue clinic lists Monday, Tuesday, Thursday and Friday from 8:30 AM to 5:30 PM, Wednesday from 1:00 PM to 8:00 PM, Saturday from 8:30 AM to 3:00 PM when the clinic is open, and Sunday closed.
Who do I call for Alivio billing questions?
For billing, call 773-254-1400 and choose prompt #2. For patient billing statements, Alivio lists 773-669-6998.
Does Alivio offer a sliding fee scale?
Yes. Alivio says uninsured or underinsured patients may qualify for a sliding fee scale based on income and family size.
What should I bring to an Alivio appointment?
Bring photo ID, insurance card if you have one, income proof if applying for sliding scale, Social Security card if applicable, Permanent Resident Card if applicable, medication list and any prior records requested by the clinic.
What should I do for after-hours care?
If you are an Alivio patient and your question cannot wait until regular hours, call 773-254-1400 for the answering service. Pregnant patients with urgent concerns can call 800-216-0651.
What should I do in a medical emergency?
Call 911 or go to the nearest emergency room. Alivio is a community health center and should not be used as an emergency-room substitute.
Is this page the official Alivio Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, provider, appointment, records, billing, insurance and location details with Alivio Medical Center.