Foothill Tustin Patient Hub
Use this guide before you call Foothill Regional Medical Center, look for MyChart, find a doctor, check ER access, request records, ask about billing, verify insurance, visit a patient, or drive to the Newport Avenue campus.
Important portal correction: the official Foothill Regional Medical Center hospital site does not clearly list MyChart as its hospital portal. Do not confuse it with unrelated “Foothill Family Clinic” MyChart pages unless that separate clinic is your provider.
What Do You Need from Foothill Regional?
Foothill Regional Phone and Visit Shortcuts
| Need | Best route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 714-619-7700 | General routing, patient questions, billing help, visitor questions and department transfer. | Life-threatening emergency symptoms. |
| Emergency Department | 714-619-7700 / 911 if emergency | General ER questions when not urgent. | Calling instead of 911 for severe symptoms. |
| Patient Experience | 714-619-7700, ext. 3424 | Concerns, visitor-rule questions, experience issues and case-by-case visit requests. | Clinical emergencies. |
| Financial counselors | 714-619-7700 | Pricing, payment, financial-assistance and cost questions. | Medical advice or records release. |
| Doctor search | Official Find a Doctor link | Search affiliated physicians and specialties. | Emergency care or billing disputes. |
| Insurance check | Call 714-619-7700 and your insurer | Confirm plan participation before procedure or admission. | Assuming online insurance list is final. |
Foothill Regional MyChart? Verify Before You Login
What users usually mean by “MyChart”
- They want hospital test results, imaging reports or discharge paperwork.
- They want a doctor-office portal, not necessarily a hospital portal.
- They want bill pay or visit summaries after an ER or hospital stay.
- They may be mixing up Foothill Regional Medical Center in Tustin with a different “Foothill” clinic.
Safe portal rule
The official Foothill Regional hospital website does not clearly present a MyChart login as its hospital portal. Use the hospital’s official contact route or the exact portal link given on your discharge paperwork, physician-office paperwork or billing statement.
Doctors, Services and Appointment Prep
Find a doctor
Use the official Foothill Regional “Find a Doctor” route from the hospital website, then confirm whether the visit is at the hospital, a physician office, imaging location or surgery setting.
Major services
Foothill lists bariatric weight-loss surgery, emergency care, general surgery, imaging/radiology, ICU, laboratory services, orthopedics, pediatric subacute care, rehabilitation, respiratory services, robotic-assisted surgery and spine care.
Confirm before booking
Ask about insurance, referral, prior authorization, exact address, arrival time, records needed, billing separation and whether your doctor uses a separate patient portal.
Before you schedule
- Ask whether the doctor is affiliated with Foothill Regional or simply near the hospital.
- Ask if your service is inpatient, outpatient, ER, imaging, lab, surgery or physician-office care.
- Ask which portal will show results: hospital, physician office, imaging center or another system.
- Ask if you need a referral, authorization or pre-op clearance.
- Ask if hospital, physician, anesthesia, pathology, lab or radiology bills may arrive separately.
Emergency Department: 24/7 Care on Newport Avenue
Use 911 / ER now for
- Chest pain or possible heart attack.
- Sudden weakness, numbness, speech trouble, vision change or possible stroke.
- Bleeding that cannot be stopped.
- Change in mental status, fainting, convulsions or severe head injury.
- Coughing or vomiting blood, blood in urine or bloody diarrhea.
- Wheezing, shortness of breath or difficulty breathing.
- Open wound fractures, severe abdominal pain or multiple serious symptoms together.
Official ER details to know
- Foothill describes its ED as 24/7 and paramedic-receiving.
- The ED is located behind the main hospital.
- The hospital is on Newport Avenue between the 5 and 55 freeways.
- Foothill says emergency physicians have access to specialists when needed.
- HCAI lists the facility as an open general acute care hospital with a basic emergency room service level.
Medical Records: What to Do First
| Record need | Best route | What to prepare | Important warning |
|---|---|---|---|
| Hospital record after stay or ER visit | Call Foothill Regional at 714-619-7700 and ask for Medical Records / Health Information Management. | Full name, date of birth, dates of service, phone number and photo ID. | Portal pages from unrelated Foothill clinics may not show hospital records. |
| Record for another doctor | Ask the receiving doctor exactly what they need. | Discharge summary, operative report, imaging report, lab results or full chart. | Image files and written radiology reports may require different handling. |
| Billing dispute or insurance proof | Request itemized statement and clinical documentation if needed. | Account number, dates of service and insurer EOB. | Billing documents are not the same as full medical records. |
| Patient rights question | Use hospital patient-rights route. | Specific record request, dates and reason for urgency. | Patients have a right to access medical-record information within a reasonable time. |
| Urgent transfer of care | Ask the receiving provider to request records directly. | Provider office name, fax/secure delivery route and urgency reason. | Do not rely on a patient portal alone for urgent continuity of care. |
Billing, Price Transparency and Financial Questions
Financial counselors
Foothill’s price-transparency page directs patients with pricing or payment questions to call 714-619-7700 and contact financial counselors.
Price transparency
The hospital explains standard charges, shoppable services, gross charges, discounted cash price and negotiated charges, while warning that final patient responsibility can differ.
Charity / discount help
California HCAI lists Foothill Regional under hospital billing policies, including charity-care and discount-payment policy resources.
Before paying a large bill, check this
- Is the bill from the hospital, physician, anesthesia, radiology, pathology, lab or another provider?
- Has insurance fully processed the claim and issued an Explanation of Benefits?
- Do you need an itemized bill?
- Do you qualify for charity care, discount payment, financial assistance or a payment arrangement?
- Are you looking at gross charges instead of your final patient responsibility?
- Did your insurer confirm Foothill Regional and the doctor are in network for your specific plan?
Accepted Insurance: Verify Before Planned Care
What the official insurance page says
Foothill says its accepted-insurance list may change and advises patients to speak with the doctor’s office and hospital admissions team before any hospital procedure. It also notes cash-pay options are available.
Ask these questions
- Is the hospital in network for my exact plan?
- Is the doctor, anesthesiologist, imaging provider and lab in network?
- Do I need authorization, referral or pre-certification?
- What is my deductible, copay, coinsurance and out-of-pocket estimate?
Visitor Hours and Hospital Visit Rules
| Visit situation | Official guidance | Best action |
|---|---|---|
| General hospital visitation | 10:00 AM-7:00 PM. | Call first if the visit is important, especially for unit-specific rules. |
| General visitor age | Visitors must be 16 years and older. | Do not bring younger children unless the unit approves an exception. |
| General visitor count | Two visitors allowed at a time. | Coordinate family visits before arriving. |
| Pediatric Subacute Unit | 8:00 AM-8:00 PM. | Confirm details before visiting; two visitors at a time are listed. |
| After-hours visitation | Approved case-by-case by Admin House Supervisor or Patient Experience Officer. | Call 714-619-7700 or Patient Experience ext. 3424. |
| Masks | Listed as no longer required and left to individual preference. | Follow current hospital instructions if policies change. |
Official Links After You Know the Right Route
Map and Directions
Use 14662 Newport Avenue, Tustin, CA 92780. The hospital says it is between the 5 and 55 freeways.
The emergency department is described as being behind the main hospital. For severe symptoms, call 911.
The contact page says free parking is provided for patients and visitors.
Foothill Regional Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I had care at Foothill Regional Medical Center in Tustin. I’m trying to access my records or results. Does Foothill use a hospital portal, or should I request records through Medical Records?Doctor search
Hi, I need help finding a Foothill Regional-affiliated doctor for [condition/specialty]. Can you confirm office location, insurance requirements and whether records are needed before the visit?Medical records
Hi, I need records from Foothill Regional Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / labs]. What is the correct release process?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or a separate provider bill, has insurance processed it, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor hours, age limits, number of visitors, and whether after-hours approval is possible?Insurance
Hi, I have [insurance plan]. Before my procedure at Foothill Regional, can you verify whether the hospital, doctor, anesthesia, imaging and lab are in network and whether authorization is needed?Foothill Regional Medical Center FAQ
Where is Foothill Regional Medical Center located?
Foothill Regional Medical Center is located at 14662 Newport Avenue, Tustin, CA 92780.
What is the main phone number for Foothill Regional Medical Center?
The main hospital phone number is 714-619-7700.
Does Foothill Regional Medical Center use MyChart?
The official Foothill Regional hospital website does not clearly list MyChart as the hospital portal. Patients should confirm the correct portal with the hospital, discharge paperwork, billing statement or physician office before entering private information.
Why do I see Foothill MyChart pages online?
Some search results may refer to different Foothill clinics or provider groups. Do not assume those portals are for Foothill Regional Medical Center in Tustin unless the facility and provider match your care.
How do I find doctors at Foothill Regional?
Use the official Find a Doctor link from Foothill Regional Medical Center’s website and confirm office location, insurance, referral requirements and whether the doctor uses a separate portal.
Is Foothill Regional’s Emergency Department open 24/7?
Yes. The official emergency page describes Foothill Regional as having a 24/7 paramedic-receiving emergency department.
Where is the emergency department located?
The emergency page says the ED is located behind the main hospital on Newport Avenue.
When should I go to the ER?
Go to the ER or call 911 for serious symptoms such as chest pain, sudden weakness or numbness, trouble speaking, severe breathing trouble, uncontrolled bleeding, convulsions, severe head injury, open wound fractures, coughing or vomiting blood, or sudden inability to walk, speak, see or move.
Does Foothill Regional offer free parking?
Yes. The official contact page says the hospital provides free parking for patients and visitors.
What are Foothill Regional visiting hours?
General hospital visitation is listed as 10:00 AM to 7:00 PM. Pediatric Subacute Unit visitation is listed as 8:00 AM to 8:00 PM. Unit rules and exceptions may apply.
How many visitors are allowed?
The visiting guidelines list two visitors allowed at a time. Visitors must be 16 years and older for general hospital visitation.
Who approves after-hours visitation?
Visitation outside posted hours may be approved case-by-case by the Admin House Supervisor at 714-619-7700 or the Patient Experience Officer at extension 3424.
How do I request medical records?
Call Foothill Regional Medical Center at 714-619-7700 and ask for Medical Records or Health Information Management. Have the patient name, date of birth, dates of service, photo ID and exact records needed.
Who should I call for billing or cost questions?
Foothill’s price-transparency page directs patients with pricing or payment questions to call 714-619-7700 and contact financial counselors.
Is this page the official Foothill Regional website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, insurance and visitor details with Foothill Regional Medical Center.