Aurora Sinai Patient Hub
Use this guide before you call Aurora Sinai Medical Center, search for MyChart, open LiveWell, find a doctor, request records, estimate a bill, visit a patient, park downtown, or drive to the emergency department.
Fast portal answer: Aurora Health Care uses LiveWell. Many patients call it “Aurora MyChart,” but the official patient-facing route is the LiveWell website or app.
What Do You Need from Aurora Sinai?
Aurora Sinai Phone Numbers: Use the Right Route
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 414-219-2000 | General hospital routing, campus questions and department connection. | Immediate life-threatening symptoms. |
| Emergency care | 911 for emergencies / 414-219-2000 for hospital route | Use 911 for serious symptoms; use hospital number for routine department routing. | Waiting for portal replies during emergency symptoms. |
| LiveWell support | 855-624-9366 | Login, activation, access, password, app or portal help. | Billing disputes or emergency medical advice. |
| LiveWell email | LiveWellSupport@aah.org | Non-urgent portal support questions. | Urgent care decisions or symptoms. |
| Medical records | 414-979-4590 | Record request questions, forms, status and cost questions. | Doctor scheduling or billing estimate questions. |
| Records fax | 414-385-8032 | Faxing completed medical-record requests as directed by Aurora. | Emergency medical communication. |
| Cost estimate | 800-326-2250 | Free cost estimate and financial-responsibility questions before planned care. | Emergency triage or doctor advice. |
| General Aurora contact | 833-528-7672 | General Aurora Health Care contact and routing. | 911-level emergency symptoms. |
| Hurwitz Memorial Library | 414-219-6711 | Health-information library questions listed under Aurora Sinai visitor amenities. | Diagnosis, urgent care or medical advice. |
Aurora Sinai MyChart? Use LiveWell
What LiveWell helps with
- Schedule, reschedule and cancel many appointments when available.
- Send messages to your providers for routine, non-urgent questions.
- Check test results and view available medical information.
- Refill or renew prescription medications when available.
- Complete PreCheck-In and confirm information before visits.
- View billing statements, pay bills, manage billing preferences and insurance details.
- Manage care for loved ones when proper proxy access is approved.
Important portal rule
Patients often search “Aurora Sinai MyChart,” but the official Aurora patient access route is LiveWell. The LiveWell system is MyChart-style access, but you should start from Aurora, Advocate Health, or the official LiveWell login before entering private information.
Find Aurora Sinai Doctors and Appointments
Search official doctors
Use Aurora’s official Find a Doctor tool instead of relying on old third-party directory pages. Search by name, specialty, condition, ZIP code, location and appointment options.
Confirm location
Aurora providers may work at hospitals, clinics or specialty offices. Confirm whether your visit is at Aurora Sinai, another Milwaukee site, a clinic, or a virtual visit.
Ask before booking
Confirm insurance, referral, prior authorization, records needed, imaging needed, parking, arrival time and whether the physician bills separately.
Doctor-search checklist
- Is the provider accepting new patients?
- Is the appointment at Aurora Sinai Medical Center or a separate Aurora clinic?
- Do you need a referral or prior authorization?
- Should outside records, imaging reports, discharge summaries or lab results be sent before the visit?
- Can the visit be scheduled through LiveWell, online scheduling or clinic phone?
Emergency Care at Aurora Sinai Medical Center
Use 911 / ER now for
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble or sudden confusion.
- Major bleeding, poisoning, overdose, severe allergic reaction or seizure.
- Serious injury, head injury, severe pain, serious burn or major trauma.
- Suicidal crisis, danger to self/others or rapidly worsening condition.
Official ER facts to know
- Aurora lists Aurora Sinai Medical Center in its emergency department network.
- The ER location is shown at 945 N. 12th St., Milwaukee, WI 53233.
- The main hospital number shown for Aurora Sinai is 414-219-2000.
- Aurora’s emergency department page tells patients to call 911 for serious medical conditions where delay could cause permanent harm or death.
- Do not use LiveWell messages or online scheduling for emergency symptoms.
Medical Records: LiveWell, Email, Mail, Fax or Drop-Off
| Record need | Best route | What to prepare | Important note |
|---|---|---|---|
| Quick access to available records | LiveWell | LiveWell login and correct Aurora account. | You may be able to view and download available information. |
| Formal copy request | Patient request form or written letter | Patient name, date of birth, records needed, preferred format, recipient and signature. | Use Aurora’s official medical-records instructions. |
| Email request | AuroraReleaseofInfo@aah.org | Completed request form or letter as attachment. | Use only as directed by Aurora’s records page. |
| Mail request | Aurora Health Care, Attn: Health Information Management, 8901 W. Lincoln Ave., West Allis, WI 53227 | Signed request and delivery details. | Mail can take longer than online access. |
| Fax request | 414-385-8032 | Completed and signed request form or letter. | Keep confirmation if faxing. |
| Records questions | 414-979-4590 | Facility, dates of service and record type. | Ask about possible cost if records are not going directly to a health care provider. |
| Third-party request | Official Aurora records route | Authorization if required; exact patient and recipient details. | Employers, insurers, schools and attorneys may need formal release steps. |
Billing, LiveWell Payments and Cost Estimates
Pay in LiveWell
LiveWell can help patients view billing statements, pay copays and balances, and manage billing preferences when available.
Estimate line
For a free cost estimate and financial-responsibility questions before scheduled care, Aurora lists 800-326-2250.
Financial help
Aurora’s cost page points patients to financial-assistance options and billing FAQ resources when costs are a concern.
Before paying or disputing a bill, check this
- Is it a hospital bill, physician bill, lab bill, imaging bill, emergency bill or another service type?
- Has insurance processed the claim and issued an Explanation of Benefits?
- Can you see the balance inside LiveWell?
- Do you need an itemized statement?
- Are you asking for a cost estimate before a planned service?
- Do you need financial assistance, payment option help or billing-dispute guidance?
Visitor Information, Parking and Amenities
| Visitor need | Official detail | Best action |
|---|---|---|
| Visitor hours | Visitor information page lists visiting hours as 10 a.m.-6 p.m. | Call before visiting if the patient is in a restricted unit or policies may have changed. |
| Parking | Free parking is listed in the parking structure and surface lots surrounding the hospital. | Use official wayfinding map if unfamiliar with downtown Milwaukee campus access. |
| Cafeteria | Lower level; open daily including holidays with breakfast, lunch and dinner windows. | Check posted hours on-site because service windows may change. |
| Vending | Vending areas are listed as open 24 hours. | Locations include cafeteria areas, emergency department area and first floor main building. |
| Communication services | ASL, assistive devices, vision tools, translated materials and medical interpreters are listed. | Ask the nurse or staff for interpreter help; medical interpreters are listed 24 hours a day. |
| Security | Property is patrolled 24 hours; security can escort visitors to cars at night. | Ask staff/security if walking to parking late or if you need emergency auto help. |
| Chapel / spiritual care | Chapel is open 24 hours on the second floor; chaplains are available 24 hours. | Ask the waiting area receptionist or nurse to contact a chaplain. |
| Smoke-free policy | No smoking in the hospital or within 15 feet of entrances. | Ask staff where smoking is allowed if needed. |
Featured Aurora Sinai Services Users Commonly Search
Cancer services
The Aurora Sinai page highlights cancer care with a multidisciplinary team and emotional/spiritual support.
Women’s health and NICU
Aurora Sinai is described as home to Wisconsin’s largest midwifery practice and downtown Milwaukee’s only Level III NICU.
Teaching campus
The hospital page notes the University of Wisconsin Medical School’s Milwaukee Clinical Campus at the location.
Wayfinding
Aurora provides a wayfinding map and visitor information guide for campus navigation.
Health information library
Hurwitz Memorial Library is listed for health-information questions, with phone 414-219-6711.
Emergency department
Aurora Sinai is listed on Aurora’s emergency department page at 945 N. 12th St., Milwaukee.
Official Links After You Know the Right Route
Map and Directions
Use 945 N. 12th St., Milwaukee, WI 53233 for general route planning.
Visitor information lists free parking in the parking structure and surface lots around the hospital.
For severe symptoms, call 911. Do not delay care while checking maps or portal messages.
Aurora Sinai Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Aurora Sinai information through LiveWell. My issue is [login / activation / missing result / bill / proxy access]. Should I call LiveWell support or Medical Records?Doctor search
Hi, I need help finding an Aurora doctor connected with Aurora Sinai for [condition/specialty]. Can you confirm new-patient availability, insurance/referral needs, exact location and whether online scheduling is available?Medical records
Hi, I need records from Aurora Sinai Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use LiveWell or the formal medical-records request process?Billing
Hi, I received an Aurora bill for account [number]. Is this hospital billing, physician billing, lab/imaging, emergency care or another service type? Can I request itemization, estimate help or financial-assistance information?Visitor
Hi, I want to visit [patient/unit] at Aurora Sinai. Can you confirm current visitor hours, any unit restrictions, parking guidance, and whether I should use the wayfinding map?Parking / wayfinding
Hi, I have an appointment at Aurora Sinai for [department]. Which entrance and parking area should I use, and is there a wayfinding map or visitor guide I should follow?Aurora Sinai Medical Center FAQ
Where is Aurora Sinai Medical Center located?
Aurora Sinai Medical Center is located at 945 N. 12th St., Milwaukee, WI 53233.
What is the main phone number for Aurora Sinai Medical Center?
The main hospital phone number listed for Aurora Sinai Medical Center is 414-219-2000.
Does Aurora Sinai Medical Center use MyChart?
Aurora’s official patient-facing portal is LiveWell. Many patients search for “Aurora MyChart,” but the safer official route is the LiveWell website or app.
What can I do in LiveWell?
LiveWell can help patients schedule appointments, send provider messages, check test results, refill or renew medications, complete PreCheck-In, view billing statements, pay bills and manage care for family members when access is approved.
What is the LiveWell support phone number?
LiveWell support is listed at 855-624-9366. The support email listed by LiveWell is LiveWellSupport@aah.org.
How do I find Aurora Sinai doctors?
Use Aurora Health Care’s official Find a Doctor tool and confirm whether the appointment is at Aurora Sinai Medical Center, a nearby clinic, another Aurora campus or a virtual visit.
Can I use LiveWell for emergency symptoms?
No. LiveWell is for routine online patient tasks. Call 911 for life-threatening symptoms or use emergency care for severe, sudden, worsening or dangerous symptoms.
How do I request Aurora Sinai medical records?
Start with LiveWell for available records. For formal copies, use Aurora’s medical-records request process by form or letter. Aurora lists records questions at 414-979-4590, email requests to AuroraReleaseofInfo@aah.org, mail to Aurora Health Care Health Information Management in West Allis, and fax to 414-385-8032.
What is the phone number for Aurora medical records?
The medical records phone number listed by Aurora is 414-979-4590.
What is Aurora’s fax number for medical records?
Aurora lists medical-records fax requests to 414-385-8032.
Who do I call for a cost estimate?
Aurora lists 800-326-2250 for free cost estimates and financial-responsibility questions before planned care.
What are Aurora Sinai visitor hours?
The Aurora Sinai visitor information page lists visiting hours from 10 a.m. to 6 p.m. Unit rules and safety policies can still change, so call before visiting when timing matters.
Is parking free at Aurora Sinai?
The Aurora Sinai visitor information page says free parking is available in the parking structure and surface lots surrounding the hospital.
Does Aurora Sinai offer interpreter services?
The visitor information page says Aurora offers communication services, including medical interpreters 24 hours a day for patients and families who speak languages other than English. Ask the nurse or staff for interpreter help.
Is this page the official Aurora Sinai website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, records, billing, visitor, parking and emergency details with Aurora Health Care.