Coachella Valley Care Planner
Use this guide before you call Eisenhower Medical Center, log in to MyChart, request medical records, pay a bill, find a doctor, plan a main-campus visit, use the emergency department, or visit a patient in Rancho Mirage.
Eisenhower Medical Center is commonly searched by its older name, but the official health system brand is Eisenhower Health. This guide explains the current patient routes for MyChart, appointments, Health Information Management, billing, emergency care, visitor resources, campus maps, gift shop, patient relations and practical next steps.
Patient Task Finder: Choose the Right Eisenhower Route
Most people searching for Eisenhower Medical Center need one practical action: MyChart access, ER guidance, appointment scheduling, medical records, imaging records, billing help, campus maps, visitor support, or a phone number. Start here before calling or driving.
| What you need | Best first route | Why it saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / emergency care | MyChart, contact forms, billing and records teams are not emergency-response routes. | Medication list, allergies, ID and insurance if safe, emergency contact. |
| Portal login, results or provider message | Eisenhower MyChart | MyChart is the official patient portal for Eisenhower medical records and provider communication. | Username, date of birth, email, activation code, phone and 2FA access. |
| Doctor or appointment | Open scheduling, MyChart, physician referral or doctor directory | Primary care, specialty care, lab appointments and urgent care may use different routes. | Insurance card, referral, symptoms, preferred location, prior records. |
| Medical records | Health Information Management | Portal records and formal record release are different. | Date range, record type, recipient, signed authorization, privacy code if needed. |
| Imaging records or CDs | Eisenhower Imaging records route | Imaging records are not always the same as hospital chart records. | Study date, body part, modality, ordering doctor and destination. |
| Bill, estimate or financial help | Patient Financial Services / billing customer service | Hospital, physician, imaging and other charges may be separate. | Statement, account number, date of birth, insurance EOB and income documents if applying. |
| Visiting a patient | Hospital main phone, patient unit or visitor resources | Room, unit, infection-control rules and patient preferences can change access. | Patient full name, privacy code if needed, unit/room, visitor questions. |
Eisenhower Medical Center vs. Eisenhower Health
Search users often type “Eisenhower Medical Center,” while the official website now uses the broader Eisenhower Health brand. The main hospital campus remains in Rancho Mirage at 39000 Bob Hope Drive, but Eisenhower also has multiple outpatient, primary care, specialty, imaging and health-center locations across the Coachella Valley.
Main campus
Use the main campus address for hospital services, emergency department access, inpatient care and many visitor needs.
Other locations
Many Eisenhower clinics and centers use different addresses. Always confirm the exact building and suite before traveling.
Main switchboard
If you are unsure where to start, call the main number at 760-340-3911 and ask for the department or location you need.
Eisenhower MyChart: Login, Records, Messages and 2FA
MyChart is the official Eisenhower Health patient portal. It lets patients access Eisenhower medical records online and communicate with Eisenhower providers. MyChart is useful for routine care, but it should never be used for urgent matters or emergency situations.
What MyChart helps with
Use MyChart to review available records, results, medications, immunizations, appointments, messages and other online health information when available.
App and account help
Eisenhower supports MyChart access through the portal and the MyEisenhower app. For MyChart help, call 760-837-8595.
Two-factor authentication
Eisenhower has information about two-factor authentication for MyChart. Keep your phone, email and recovery options current.
| MyChart question | Best answer | Warning |
|---|---|---|
| Can I use MyChart for urgent issues? | No. Eisenhower says MyChart should not be used for urgent matters or emergencies. | Call 911 or go to emergency care if symptoms may be serious. |
| How fast are messages answered? | MyChart terms mention a possible 1-3 business day response window for electronic messages. | Do not wait for a reply if your condition is worsening. |
| Need an account? | MyChart sign-up may require verification and, in some cases, an activation code. | Use the official MyChart sign-up route only. |
| Forgot username or password? | Use official recovery tools or call MyChart help at 760-837-8595. | Do not share your password with family or caregivers. |
| Need older records? | Some records may need Health Information Management rather than portal access. | Request formal records early before deadlines. |
Doctors, Open Scheduling, Physician Referral and MyEisenhower App
Eisenhower offers open scheduling for available providers, MyChart scheduling options, lab appointment scheduling, a doctor directory and a physician referral line. The right route depends on whether you need primary care, specialty care, urgent care, lab work, imaging or a specific clinic location.
For provider help, Eisenhower lists physician referral at 760-568-1234.
Existing patients may be able to request or manage appointments through MyChart.
New and existing patients can view and book some available provider appointment slots online.
The app can help find providers, access records, pay bills, schedule appointments and get locations/directions.
Before an appointment, confirm these
- Exact address, building, suite, floor and parking location.
- Whether the visit is at the main campus, Rancho Mirage Medical Center, imaging center, urgent care, specialty clinic or another Eisenhower location.
- Whether you need referral, prior authorization, fasting, lab work, imaging, medication changes or forms.
- Whether your insurance network includes the doctor, hospital, lab, imaging center and any facility charge.
- Whether previous records, images or test reports should be sent before the visit.
Tennity Emergency Department: 24/7 Emergency Care
Eisenhower lists the Tennity Emergency Department at the main campus, open 24 hours per day, 7 days a week. The listed emergency department phone is 760-773-1221. For life-threatening symptoms, call 911.
Use ER / 911 now for
- Chest pain, pressure, fainting, severe shortness of breath or heart attack signs.
- Stroke signs: facial droop, arm weakness, speech trouble, sudden confusion or sudden severe headache.
- Major injury, head trauma, uncontrolled bleeding, deep wound, severe burn or severe allergic reaction.
- Seizure, sudden vision loss, poisoning, overdose or suicidal crisis.
- Pregnancy emergency symptoms such as heavy bleeding, severe pain or decreased fetal movement.
Urgent care or office care may fit better for
- Minor illness, mild sore throat, minor rash, non-severe ear pain or stable cold symptoms.
- Routine refills, forms, referrals or follow-up questions.
- Portal login help, records requests, billing issues or appointment changes.
- Non-emergency symptoms that can safely wait for a clinic or provider route.
| Emergency route | Official detail | Practical note |
|---|---|---|
| Tennity Emergency Department | 39000 Bob Hope Drive, Rancho Mirage, CA 92270; 760-773-1221; open 24/7. | Use 911 for immediate danger, not a website or portal message. |
| Urgent health question | Eisenhower contact guidance says urgent health questions should use urgent care, not the general contact form. | Do not submit medical advice questions through the general contact page. |
| Measles or contagious symptoms | MyChart login pages have shown a warning to isolate and call the clinic first if fever plus rash, cough, runny nose or pink eye are present. | Call before arriving when contagious exposure is possible. |
| Kaiser contracted facility note | Kaiser pages may list Eisenhower as a contracted emergency facility. | Insurance networks and urgent-care coverage rules can differ; verify with your plan. |
Medical Records, HIM, Proxy Access and Imaging Records
Eisenhower Health medical records are managed by the Health Information Management department. MyChart can show many electronic records, but proxy access, family-member release, paper copies, records prior to 2006 and some imaging records may require separate routes.
HIM location and hours
Health Information Management is listed at 39000 Bob Hope Drive, Wright Building, Suite 104, Rancho Mirage, CA 92270. Hours: Monday-Friday, 8:30 a.m.-4 p.m.
HIM phone and fax
For release of protected health information or request status, Eisenhower lists 760-773-1211 and fax 760-773-2020.
Imaging records
Eisenhower Imaging records and image CDs may use separate routes, including 760-674-3876 for imaging records.
| Need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Recent electronic records | MyChart first | Portal login, visit date, provider and 2FA method. | Requesting a full chart when MyChart has the result or summary. |
| Formal chart copy | Health Information Management | Signed authorization, date range, record type, recipient and delivery method. | Submitting incomplete authorization or missing the recipient fax/address. |
| Family/proxy access | MyChart proxy access or HIM | Legal authorization, patient permission or proxy paperwork. | Sharing passwords instead of using approved proxy access. |
| Records before 2006 | HIM directly | Patient details, date range and exact record type. | Assuming all older records appear in MyChart. |
| Imaging record or CD | Eisenhower Imaging records route | Study date, body part, modality, ordering provider and destination. | Confusing image files with the written radiology report. |
| Billing record | Patient Financial Services | Statement, account number, date of birth and insurance EOB. | Asking HIM for billing statements instead of medical records. |
Billing, Insurance, Help Paying Your Bill and Financial Assistance
Eisenhower billing pages direct bill-payment questions to Patient Financial Services. Billing questions should include enough patient information to identify the account, but avoid sending sensitive details through unsafe or unofficial channels.
Eisenhower lists 800-453-6012 and 760-773-1342 for billing customer service.
Billing support is listed Monday-Friday, 8:30 a.m.-4 p.m..
For help paying your bill, use official Eisenhower financial-assistance and billing pages.
If a statement seems wrong, Eisenhower says billing can review charges and corresponding services.
Before paying a large Eisenhower bill, check these
- Is this a hospital bill, physician bill, imaging bill, lab bill, anesthesia bill, emergency physician bill or another separate statement?
- Has your insurance fully processed the claim and issued an Explanation of Benefits?
- Does the bill match your name, date of birth, service date, account number and insurance plan?
- Do you need an itemized bill or charge audit?
- Do financial assistance, charity care, payment plan or help-paying-your-bill options apply?
- Does the general contact form require first name, last name and full date of birth for billing questions?
- Are you using an official Eisenhower payment or billing route rather than an ad, text link or copied page?
Privacy Code Rule for Phone or In-Person Medical Information
Eisenhower’s privacy-code notice says that beginning July 1, 2024, anyone requesting medical information over the phone must provide a privacy code. This includes the patient, parents of child patients, family, friends or a designated representative. It is also required when medical information is requested in person and the patient is unavailable.
Why it matters
Family members may be blocked from getting medical updates if they do not have the privacy code and proper authorization.
Before admission
Ask the patient to write down the privacy code, spokesperson, emergency contacts and who can receive information.
When calling
Have patient full name, date of birth, unit/room if known, privacy code and your relationship ready.
Visitor Resources, Gift Shop, Airports and Patient Prep
Eisenhower visitor resources include campus maps, airport information, hotel/resort support and practical information for people visiting the main campus. Visitor rules can change by unit, infection-control status and patient condition, so verify current access before traveling.
Gift shop
The Dolores Hope Auxiliary Gift Shop is located in the lobby of the Walter and Leonore Annenberg Pavilion. Phone: 760-837-8118. Listed hours: Monday-Friday, 9 a.m.-3 p.m.
Campus maps
Visitor resources link to campus maps including Eisenhower Campus Map 2026, clinic map, Annenberg Health Sciences Building and Rancho Mirage Medical Center.
Airport planning
Eisenhower notes the Rancho Mirage location is near Palm Springs, and visitor resources include airport planning information.
Before visiting a patient, check these
- Patient full name, unit, room number and privacy code if medical information may be requested.
- Whether the patient is in testing, surgery, therapy, isolation, rest time or discharge planning.
- Whether flowers, food, balloons, children, religious items or personal equipment are allowed on that unit.
- Which building, entrance, parking area and elevator are best.
- Whether the gift shop is open before relying on flowers or phone orders.
- Who in the family will be the main spokesperson for updates.
Campus Maps, Parking Planning and Rancho Mirage Wayfinding
Eisenhower Health has a large main campus and multiple nearby locations. The official maps page lists campus and clinic maps, including the 2026 campus map. Use the map before a first visit, because “Eisenhower” may mean the main hospital, a specialty clinic, an imaging center, Rancho Mirage Medical Center or another location.
39000 Bob Hope Drive, Rancho Mirage, CA 92270.
Wright Building, Suite 104, at the main campus.
Tennity Emergency Department at the main campus, open 24/7.
72780 Country Club Drive, a separate Eisenhower location with multiple services.
Arrival checklist
- Confirm the exact building, suite, floor and department.
- Use the official campus map or clinic map for a first visit.
- Leave extra time for desert traffic, parking, check-in and walking across campus.
- Bring ID, insurance, medication list, referral, appointment instructions and prior records if requested.
- Ask ahead about wheelchair assistance, drop-off and mobility needs.
- Take a photo of your parking location, entrance and elevator bank.
Patient Relations, Complaints, Care Concerns and Feedback
If you have an unresolved experience issue, start with the care team or department leadership when possible. Eisenhower Patient Relations welcomes feedback about experiences in the hospital or clinic locations.
Start with the team
Ask the nurse, charge nurse, physician office or department directly for care-plan, medication, test or discharge questions.
Patient Relations
Eisenhower lists Patient Relations at 760-674-3648 and PatientRelations@EisenhowerHealth.org.
Response expectations
Calls may not be answered live depending on staffing and volume, but you may leave a message for follow-up.
Caregiver note template
Patient name: [name]. Unit/room: [unit]. Privacy code: [code]. Main doctor/team: [name]. Medication questions: [list]. Discharge questions: [follow-up, pharmacy, home care, equipment, diet, wound care, transportation]. Records needed: [discharge summary / labs / imaging report / operative note].Official Eisenhower Health Links to Use After This Guide
Use this page to choose the right route, then use official Eisenhower Health pages for live phone numbers, forms, maps, portal access, billing details, records release, visitor resources and current campus information.
Eisenhower Medical Center Map and Directions
Use this map for the Eisenhower Health main campus at 39000 Bob Hope Drive in Rancho Mirage. For emergency care, HIM records, imaging, specialty clinics, Rancho Mirage Medical Center or another Eisenhower location, confirm the exact building and entrance before traveling.
Confirm building, suite, parking, ID, insurance card, referral, records and appointment time.
Use official campus maps and ask for the correct department, elevator and building if unclear.
Confirm discharge instructions, medications, follow-up, MyChart access, records and billing questions.
Helpful Video / Resource Decision
No single official Eisenhower video was reliable enough to embed here as the main patient-instruction video without risking outdated portal, billing, map or visitor guidance. For current patient tasks, the safer UX is to link directly to Eisenhower’s official MyChart, HIM, billing, emergency and maps pages.
Eisenhower Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
MyChart help script
Hi, I am an Eisenhower Health patient and need help with MyChart. My issue is [login / activation code / two-factor authentication / missing result / proxy access]. What is the correct next step?Records request script
Hi, I need Eisenhower records from [date/service]. I need [visit note / discharge summary / ER note / lab / imaging report / operative note]. Should I use MyChart or Health Information Management?Imaging record script
Hi, I need imaging records or image files from [study date/body part/modality]. Can Eisenhower Imaging send them to [doctor/facility], and what authorization is required?Billing script
Hi, I received an Eisenhower statement for [date of service/account if available]. Has insurance finished processing, can I request an itemized review, and are financial-assistance or payment-plan options available?Appointment location script
Hi, I have an appointment with [provider/department] on [date]. Can you confirm the exact building, suite, entrance, parking area, referral requirements and whether I need labs, fasting, forms or previous records?Visitor script
Hi, I plan to visit [patient name] in [unit/room if known]. I have the privacy code if needed. What are the current visitor rules, best entrance and any gift or infection-control restrictions?Common Eisenhower Medical Center Mistakes to Avoid
These mistakes create wrong-building visits, delayed records, portal confusion, billing stress and avoidable callbacks.
Using the old name only
“Eisenhower Medical Center” is still a common search, but official pages use Eisenhower Health. Use official Eisenhower Health links.
Waiting for MyChart during emergencies
MyChart messages can take time and are not for urgent or emergency situations. Call 911 if symptoms are serious.
Requesting records from the wrong place
MyChart, HIM, imaging records and billing records are different routes. Ask which one matches your need.
Forgetting the privacy code
Phone or in-person medical information may require a privacy code. Families should plan this before an admission or procedure.
Driving to the wrong location
Eisenhower has multiple campuses, clinics and specialty centers. Confirm exact building and suite before leaving.
Sending medical questions through the contact form
Eisenhower’s general contact page says it does not provide medical information, recommendations, prescription renewals or appointment cancellations.
Related Medical-Centers.org Guides
Use these related guides if you are comparing hospital portals, records, billing, ER, map and patient-navigation workflows across other medical centers.
Eisenhower Medical Center FAQ
Where is Eisenhower Medical Center located?
Eisenhower Medical Center, now branded as Eisenhower Health, is located at 39000 Bob Hope Drive, Rancho Mirage, CA 92270.
What is the main phone number for Eisenhower Health?
The official main phone number for Eisenhower Health is 760-340-3911.
Does Eisenhower Medical Center use MyChart?
Yes. Eisenhower Health uses MyChart as its patient portal for accessing Eisenhower medical records online and communicating with Eisenhower providers.
What is the Eisenhower MyChart help phone number?
Eisenhower MyChart help is listed at 760-837-8595, Monday through Friday from 8 a.m. to 5 p.m.
Can I use MyChart for emergencies?
No. Eisenhower’s MyChart terms say MyChart should never be used for urgent matters or emergency situations. Call 911 for emergencies.
What is the Eisenhower Emergency Department phone number?
The Tennity Emergency Department at the Eisenhower Health main campus is listed at 760-773-1221 and is open 24 hours a day, 7 days a week.
How do I request Eisenhower medical records?
Use MyChart for available online records. For formal records, proxy access, paper copies, records prior to 2006 or release of protected health information, contact Health Information Management at 760-773-1211.
Where is Eisenhower Health Information Management located?
Health Information Management is listed at 39000 Bob Hope Drive, Wright Building, Suite 104, Rancho Mirage, CA 92270.
What are Eisenhower HIM hours?
Health Information Management business hours are listed as Monday through Friday, 8:30 a.m. to 4 p.m.
How do I get Eisenhower imaging records?
Eisenhower Health says some imaging records must be requested separately. Eisenhower Imaging records and image CDs are listed with phone 760-674-3876.
Who do I call for Eisenhower billing questions?
For bill payment questions, Eisenhower lists Patient Financial Services at 800-453-6012. Billing customer service is also listed at 760-773-1342.
How do I contact Patient Relations at Eisenhower?
Eisenhower Patient Relations can be reached at 760-674-3648 or PatientRelations@EisenhowerHealth.org.
Does Eisenhower require a privacy code for medical information?
Yes. Eisenhower says anyone requesting medical information over the phone must provide a privacy code, including patients, parents, family, friends or designated representatives.
Where is the Eisenhower gift shop?
The Eisenhower Dolores Hope Auxiliary Gift Shop is located in the lobby of the Walter and Leonore Annenberg Pavilion. The listed phone number is 760-837-8118.
What should I bring to an Eisenhower appointment?
Bring photo ID, insurance card, referral or authorization if needed, medication list, allergies, prior records or imaging if requested, appointment instructions, campus map/parking plan and questions for the care team.