Houston TMC Visit Planner
Use this guide before you call Memorial Hermann-Texas Medical Center, sign in to My Memorial Hermann, request records, download imaging, pay a bill, park in the Texas Medical Center, visit a patient, or decide whether emergency or trauma care is needed.
This page is a practical patient-navigation guide, not a thin hospital listing. It explains MyChart/Epic portal routes, Level I trauma care, records, radiology images, billing, itemized statements, visitor hours, primary support, parking garages, valet, wayfinding, interpreters, security, map directions, scripts and FAQs.
Patient Task Finder: Choose the Right Memorial Hermann-TMC Route
Memorial Hermann-TMC is a large Texas Medical Center campus with multiple pavilions, garages, specialty institutes, emergency services, pediatric services and hospital billing routes. Use this table before calling or driving.
| What you need | Best first route | Why this saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / emergency room | Portal, records and billing teams are not emergency-response routes. | Medication list, allergies, ID and insurance only if safe. |
| Portal login, results or refill | My Memorial Hermann / MyChart | Portal support handles login and technical issues, not medical advice. | Username, email, phone, date of birth and visit details. |
| Doctor or care-location question | Call Center / Find a Doctor / clinic office | Texas Medical Center destinations can be spread across pavilions and skybridges. | Provider name, specialty, referral, insurance and exact appointment instructions. |
| Medical records | Release of Information forms | Formal chart copies require the correct request form and patient details. | Signed form, date range, record type, recipient and photo ID if needed. |
| Radiology images | Imaging records route | Image files are different from written radiology reports. | Study date, body part, imaging type and receiving specialist instructions. |
| Bill or itemized statement | Customer Service / payment portal | Hospital, outpatient imaging, physician and group bills may route differently. | Statement, account number, insurer EOB and date of service. |
| Parking and building access | Directions from parking to hospital locations | Garages connect on the 2nd floor and pavilions are color-coded. | Destination pavilion, garage name, mobility needs and extra time. |
Memorial Hermann-Texas Medical Center Overview
Memorial Hermann-TMC is the flagship Texas Medical Center campus for Memorial Hermann Health System and is affiliated with McGovern Medical School at UTHealth Houston. The campus includes adult and pediatric emergency resources, the Red Duke Trauma Institute, Children’s Memorial Hermann Hospital, heart and vascular services, neuroscience, orthopedics, women’s health, transplant care and several specialty institutes.
Large TMC campus
The campus spans multiple pavilions, including Cullen, Jones, Robertson, Sarofim, Children’s Memorial Hermann and the Larry D. Johnson Heart & Vascular Institute.
Trauma and Life Flight
Memorial Hermann-TMC is tied to Level I trauma care and the Memorial Hermann Life Flight emergency transport program.
Wayfinding matters
Check your destination before parking. Pavilions are color-coded, and skybridges connect parts of the campus on the 2nd floor.
My Memorial Hermann / MyChart Portal Help
Memorial Hermann’s portal route is My Memorial Hermann, connected with Epic/MyChart tools. Use it for routine online access such as appointments, test results, refill requests and parts of the medical record. Use Digital Support for technical help, not clinical interpretation.
Portal support
Call 713-222-CARE (2273) or email DigitalSupport@memorialhermann.org. Support is listed Monday-Friday, 8 a.m.-5 p.m. CST.
Proxy access
Memorial Hermann notes that proxy access is designed to follow privacy laws, with limited teen-record access and records-request routes for full copies.
MyChart Central
MyChart Central can help some patients connect health information in one place. Use official Memorial Hermann links before entering credentials.
| Portal issue | Best route | Common mistake |
|---|---|---|
| Forgot login or password | Use official recovery first, then Digital Support if needed. | Creating duplicate accounts. |
| Need test-result interpretation | Contact the ordering clinician or care team. | Asking portal support for medical advice. |
| Need child or caregiver access | Use proxy/shared access or Release of Information. | Sharing passwords instead of proper access. |
| Need complete records | Use medical records request forms. | Assuming the portal contains every historical document. |
| Urgent symptoms | Call 911 or the appropriate clinical line. | Sending emergency symptoms through a message. |
Emergency Room, Red Duke Trauma Institute and Children’s Emergency Services
Memorial Hermann lists Memorial Hermann-Texas Medical Center at 6411 Fannin St. with phone 713-704-4000. It also lists Red Duke Trauma Institute at the same address as a Level I trauma center, and Children’s Memorial Hermann Hospital at 713-704-KIDS (5437).
Use ER / 911 now for
- Chest pain, pressure, fainting, severe shortness of breath or heart attack symptoms.
- Stroke signs: facial droop, arm weakness, speech trouble, sudden confusion or sudden severe headache.
- Major trauma, severe bleeding, serious burn, deep wound or severe allergic reaction.
- Seizure, overdose, poisoning, suicidal crisis or sudden vision loss.
- Life-or-limb danger, severe pediatric symptoms, or rapidly worsening illness.
Not an ER-first task
- Routine portal login help, billing questions or records requests.
- Non-urgent refills or appointment changes.
- Stable minor symptoms that fit urgent care or a doctor’s office.
- Itemized bill request or insurer explanation questions.
- Parking, visitor, cafeteria or hotel questions.
Medical Records, Radiology Images and Itemized Statements
Memorial Hermann’s records page says patients can request medical records using official forms, and Memorial Hermann will respond within 15 days of receipt. Radiology images and itemized billing statements use different routes.
Medical records
Use the official Patient Right to Access form or provider-transfer request form in English or Spanish.
Imaging records
For radiology images, Memorial Hermann lists 713-778-2545 or an online imaging-record request route.
Itemized bill
For an itemized billing statement or UB04, Memorial Hermann lists Customer Service at 713-338-5502.
| Need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Records for yourself | Patient Right to Access request form | Patient details, date range, record type and delivery preference. | Requesting “everything” when only a discharge summary is needed. |
| Records sent to another provider | Provider transfer request form or doctor letterhead request | Receiving doctor name, fax, address and appointment date. | Waiting until the day before the appointment. |
| Radiology images | Imaging records line or online imaging request | Study date, body part, imaging type and recipient instructions. | Sending only the written report when image files are required. |
| Amend medical record | Request amendment of protected health information | Specific item, reason and supporting documentation if available. | Calling portal support for a clinical correction. |
| Medical power of attorney request | Records request plus legal proof | Medical POA and physician statement if the patient cannot make decisions. | Assuming family relationship alone is enough. |
Billing, Payment Portal and Financial Questions
Memorial Hermann says bill paying can be confusing and offers secure online payment resources. It also says patients have the right to request an itemized bill. The safest route is to verify which type of bill you received before paying.
Patient billing
For billing help, Memorial Hermann lists 713-338-5502 or 800-526-2121.
Hospital / imaging bills
Use the official Memorial Hermann hospital and outpatient imaging payment portal.
Medical Group bills
Memorial Hermann Medical Group or Mischer Neuroscience Associates bills may use a separate secure payment portal.
Before paying a large Memorial Hermann bill, check these
- Is it a hospital bill, outpatient imaging bill, physician bill, emergency physician bill, anesthesia bill, lab bill or insurer Explanation of Benefits?
- Has insurance fully processed the claim?
- Does the bill match your account number, date of service and location?
- Can you request an itemized statement?
- Are you paying through the official Memorial Hermann payment portal?
- Do you need a payment plan or charity/financial-assistance review?
- Are there separate bills from affiliated physicians or non-employed providers?
Parking, Valet, Garages and Campus Wayfinding
Memorial Hermann-TMC parking is one of the most important details because the campus connects through several garages, pavilions and skybridges. Official parking pages list three connected garages, all entering the hospital on the 2nd floor.
| Parking route | Official detail | Best for | Practical tip |
|---|---|---|---|
| Memorial Hermann Medical Plaza Garage | 6400 Fannin Street; pay station on Level 1 | Medical Plaza, Digestive Disease Center, Cancer Center, Radiation Therapy | Use the skybridge to the hospital from the 2nd floor of Cullen Pavilion. |
| Sterling Garage | 1400 Ross Sterling Avenue; pay stations in Sarofim Pavilion and 2nd-floor elevator lobby | 6411 Fannin hospital destinations, Jones, Sarofim, Robertson and Children’s Memorial Hermann | Good default if appointment paperwork points to Sarofim/Jones/Robertson areas. |
| Texas Medical Center Garage 4 | 1406 Cambridge Street; pay stations inside garage | Hospital access, Children’s Memorial Hermann and related pavilions | All three connected garages enter on the 2nd floor. |
| Fannin / hospital valet | Valet access off Fannin, with access to Cullen Pavilion entrance; listed flat rate $17/day | Patients needing easier front-door access | Verify current hours before relying on valet for a time-sensitive procedure. |
| Handicapped parking | Available in each Texas Medical Center garage | Patients and visitors with disability parking needs | Ask the clinic/unit which garage creates the shortest accessible route. |
Parking help
For hospital parking questions, Memorial Hermann lists 713-704-2027.
Wayfinding navigators
Expert wayfinding navigators are listed Monday-Friday, 8 a.m.-5 p.m. and can be reached at 713-704-4141.
Security escort
Security is available 24/7 and can help with escorts to and from parking facilities. Assistance number: 713-704-0000.
Visitor Hours, Primary Support and Family Spokesperson
Memorial Hermann-TMC visitor information says hospital visiting hours are generally 6 a.m. to 9 p.m. daily, while each unit may have specific guidelines. Sick visitors should not visit at any time, and children must be healthy, infection-free and accompanied by a responsible adult.
Primary Support
A patient-designated primary support person may be present 24 hours a day, even outside regular visitor hours, and should wear unit-issued identification.
Family spokesperson
Because of privacy rules, the patient/family should appoint one spokesperson to receive updates and use the privacy code when calling the unit.
Gift shop and concierge
Lori’s Gift Shop is listed on the 1st floor of Hermann Pavilion. Concierge hotel help is listed at 713-704-1007.
Before visiting, ask the unit these questions
- What pavilion, unit, floor and room is the patient in?
- Are unit-specific limits in effect for ICU, pediatric, labor/delivery, trauma, surgery, isolation or transplant care?
- Can children visit, and are immunization or age restrictions relevant?
- Can I bring food, flowers, balloons, personal items or religious items?
- Will the patient be in tests, surgery, therapy, rest time or discharge planning?
- Which garage, skybridge or valet route is best for this unit?
Language Assistance, Prayer Rooms, Privacy and Security
Memorial Hermann-TMC’s patient information includes interpreter support, chapel/prayer rooms, privacy resources and 24-hour security. These details matter when families travel from outside Houston or need help during a long hospital stay.
The TMC page says in-house Spanish interpreters are nationally certified, with other languages and ASL provided through contracted support or Language Line.
Chaplain Services is listed at 713-704-4160. Dunn Chapel and prayer/meditation spaces are listed on campus.
For privacy concerns, Memorial Hermann lists the Privacy Office complaint route and toll-free number 800-621-4249.
Security can assist with safety concerns and escorts. TMC security assistance: 713-704-0000.
Official Memorial Hermann Links to Use After This Guide
Use this guide to choose the right path, then use official Memorial Hermann pages for live forms, login, maps, parking, visitor rules, records, billing and service updates.
Memorial Hermann-Texas Medical Center Map and Directions
Use this map for route planning to 6411 Fannin Street in Houston. Before traveling, confirm whether your destination is Cullen Pavilion, Jones Pavilion, Robertson Pavilion, Sarofim Pavilion, Children’s Memorial Hermann, Heart & Vascular Institute, Medical Plaza, UT Professional Building or another location.
Confirm pavilion, clinic, garage, skybridge, appointment time, ID, insurance, referral and records.
Use 2nd-floor garage connections and color-coded signs, or call wayfinding at 713-704-4141.
Confirm discharge instructions, medication changes, follow-up, records, portal access and billing questions.
Helpful Video / Resource Decision
The official Memorial Hermann location page offers a virtual-tour route, but for patient tasks such as parking, billing, records, emergency care and visitor rules, live official pages are safer than embedding a video that can become outdated. Use the links above for current patient instructions.
Memorial Hermann-TMC Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
Portal support script
Hi, I am a Memorial Hermann patient and need help with My Memorial Hermann/MyChart. My issue is [login / activation / missing result / proxy access / refill / message]. What is the correct next step?Records request script
Hi, I need Memorial Hermann records from [date/service]. I need [discharge summary / ER note / operative report / lab result / imaging report / radiology images]. Which form or imaging route should I use?Billing script
Hi, I received a Memorial Hermann bill for account number [number]. Is this a hospital, outpatient imaging, medical group or other provider bill? Has insurance finished processing, and can I request an itemized statement?Parking/wayfinding script
Hi, I have an appointment at [clinic/pavilion] on [date]. Which garage, entrance, skybridge and elevator route is closest, and should I use Sterling Garage, Garage 4, Medical Plaza Garage or valet?Common Memorial Hermann-TMC Mistakes to Avoid
These mistakes create wasted calls, wrong-garage visits, delayed records, portal confusion and billing stress.
Using portal messages for emergencies
Call 911 for life-or-limb danger, heart attack signs, stroke signs, serious trauma or rapidly worsening symptoms.
Parking without checking the pavilion
Sterling Garage, Garage 4, Medical Plaza Garage, UT Professional Building Garage and valet serve different destinations.
Confusing reports with images
A radiology report is not the same as the actual imaging files. Ask what your receiving doctor needs.
Calling portal support for medical advice
Digital Support helps with technical access, not diagnosis, result interpretation or appointment changes.
Paying a confusing bill too quickly
Check bill type, insurance processing, itemized statement, account number and official payment route first.
No family spokesperson
Pick one spokesperson and use the privacy code to reduce repeated calls and protect patient privacy.
Related Medical-Centers.org Guides
Use these related guides if you are comparing hospital portals, records, billing, ER, map and patient-navigation workflows across other medical centers.
Memorial Hermann-Texas Medical Center FAQ
Where is Memorial Hermann-Texas Medical Center located?
Memorial Hermann-Texas Medical Center is located at 6411 Fannin St., Houston, TX 77030.
What is the main phone number for Memorial Hermann-Texas Medical Center?
The official main phone number is 713-704-4000.
Does Memorial Hermann-Texas Medical Center use MyChart?
Yes. Memorial Hermann uses My Memorial Hermann / MyChart for online patient access, including results, appointments, refills and parts of the health record.
What is the My Memorial Hermann portal support number?
Memorial Hermann lists portal support through 713-222-CARE (2273), and Digital Support email at DigitalSupport@memorialhermann.org.
Is Memorial Hermann-Texas Medical Center a Level I trauma center?
Yes. Memorial Hermann lists the Red Duke Trauma Institute at Memorial Hermann-Texas Medical Center as a Level I trauma center at 6411 Fannin St.
What is the phone number for Children’s Memorial Hermann Hospital?
Children’s Memorial Hermann Hospital is listed at 713-704-KIDS (5437).
How do I request Memorial Hermann medical records?
Use Memorial Hermann’s official medical-records request forms, including the Patient Right to Access form or the provider-transfer request form. Memorial Hermann says it will respond within 15 days of receipt.
How do I request Memorial Hermann radiology images?
For radiology images, Memorial Hermann lists 713-778-2545 or an online imaging-record request route.
Who do I call for Memorial Hermann billing?
For billing customer service, Memorial Hermann lists 713-338-5502 or 800-526-2121. Use the official payment portal for online bill pay.
Where should I park at Memorial Hermann-Texas Medical Center?
Connected parking options include Memorial Hermann Medical Plaza Garage at 6400 Fannin, Sterling Garage at 1400 Ross Sterling Avenue and Texas Medical Center Garage 4 at 1406 Cambridge Street. All three connected garages enter the hospital on the 2nd floor.
Does Memorial Hermann-TMC have valet parking?
Yes. Memorial Hermann lists hospital/Fannin valet access off Fannin Street with access to the Cullen Pavilion entrance. Listed hours vary by day, and the page lists a flat daily rate, so verify current valet details before relying on it.
What are Memorial Hermann-TMC visiting hours?
Memorial Hermann-TMC visitor information lists hospital visiting hours from 6 a.m. to 9 p.m. daily, with unit-specific rules. A designated primary support person may be present 24 hours a day.
Does Memorial Hermann-TMC provide interpreter services?
Yes. Memorial Hermann-TMC describes in-house Spanish interpreter support, other language interpretation, ASL support and Language Line access for immediate or short interpretation needs.
Who do I call for wayfinding or security help?
Wayfinding navigators are listed at 713-704-4141 during weekday business hours. Security assistance and escorts are available 24 hours a day at 713-704-0000.