Kaweah Health Patient Route Finder
Use this 2026 guide before you call Kaweah Health Medical Center, search for MyChart, use the myHealth portal, find a doctor, choose ER vs urgent care, request records, pay a bill, visit a patient, or drive to downtown Visalia.
Fast portal correction: Kaweah Health’s current patient portal route is myHealth. Some official patient pages also reference KD MYCHART and the same portal-help phone number, but the safest current route is the official Kaweah Health myHealth page.
Choose the Right Kaweah Health Route
Most people searching this hospital need a specific action, not a long overview. Use the route cards below to avoid the wrong portal, wrong phone line, wrong parking lot or wrong care level.
Kaweah Health Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Ask this |
|---|---|---|---|
| Main Medical Center | (559) 624-2000 | Main hospital routing, operator and general department transfer. | “Can you connect me to [department/unit]?” |
| Emergency Department | (559) 624-2213 | ER department routing questions. | “Is this the correct ER entrance or department line?” |
| myHealth / portal invite | (559) 624-5120 | Portal invite, myHealth access and KD MYCHART questions. | “Can I receive a portal invite before my next visit?” |
| Medical Records / HIM | (559) 624-2218 | Authorization form, record-copy route, email/fax/mail request questions. | “Which request route fits my record type?” |
| Patient Access | (559) 624-2279 | Registration, access and patient-entry routing questions. | “Do I need pre-registration or specific documents?” |
| Patient Financial Services | (844) 262-8636 / (559) 470-0016 | Bill questions, payments and patient accounting help. | “Is this a hospital bill or a separate provider bill?” |
| Financial counselors | (559) 624-2479 / (559) 624-2451 | Coverage questions and difficulty paying a hospital bill. | “What financial assistance or payment plan options may apply?” |
| Financial assistance application | (559) 470-0016 / (559) 624-4200 option 4 | Requesting a financial-assistance application. | “What documents are required for my household situation?” |
| Price transparency / Patient Access | (559) 624-4100 | Chargemaster/price transparency help Monday-Friday 8 AM-5 PM. | “Can someone help me understand the estimate process?” |
| Imaging Center | (559) 624-3200 | Imaging service routing. | “Do I need an order, prep, or appointment?” |
| Urgent Care – Court Street | (559) 624-6090 | Walk-in urgent care, non-emergency illnesses and injuries. | “Are you still accepting walk-ins today?” |
| Urgent Care – Demaree | (559) 624-6800 | Walk-in urgent care near Demaree; x-ray walk-in with order during listed hours. | “Is x-ray available and do I need an order?” |
| Patient and Family Services | (559) 624-2257 | Social work support during hospitalization. | “Can a medical social worker help my family?” |
| Chaplain / Spiritual Care | (559) 624-2263 | Spiritual and emotional support. | “Can a chaplain or priest be contacted?” |
Kaweah Health MyChart? Use myHealth
What myHealth helps with
- Access health information through Kaweah Health’s upgraded online patient portal.
- View test results as soon as they are available.
- Store health information from future Kaweah Health visits after you create an account.
- Access records connected with Kaweah Health Medical Center, clinics, urgent care, specialty outpatient services, laboratory and diagnostic centers.
- Use an email invitation to register for the portal.
Portal correction
Searchers often type “Kaweah Health MyChart.” Kaweah’s current official page calls the upgraded portal myHealth. A patient page also references KD MYCHART as an online service for medical records and lists the same support phone route.
Find Kaweah Health Doctors, Clinics and Providers
Search official providers
Use Kaweah Health’s official provider search to look up doctors and clinicians by name, specialty, service or location.
Check the exact clinic
Kaweah Health has many locations across Tulare County, so confirm whether your visit is at the main hospital, a clinic, urgent care, imaging center or specialty office.
Confirm before booking
Ask about insurance, referral need, new-patient status, appointment location, text scheduling options, records needed and whether the visit uses myHealth.
Emergency Department, Urgent Care and Prompt Care
Use 911 / ER now for
- Chest pain, pressure, stroke signs, severe breathing trouble or major bleeding.
- Seizure, poisoning, overdose, severe allergic reaction or sudden confusion.
- Serious injury, trauma, head injury with red flags, severe abdominal pain or rapidly worsening symptoms.
- Suicidal crisis, danger to self or others, or immediate behavioral health emergency.
- Any situation where waiting for urgent care, portal reply or a website form could be unsafe.
Care options to know
- Kaweah Health Medical Center Emergency Department: 400 W Mineral King Avenue, Visalia, CA 93291.
- ER phone: (559) 624-2213.
- Kaweah Health describes the Medical Center as a designated Level III Trauma Center with 24-hour emergency care.
- Urgent Care – Court Street: 1633 S. Court Street, daily 9 AM-9 PM.
- Urgent Care – Demaree: 3600 W. Flagstaff Ave., daily 8 AM-8 PM.
- Prompt Care – Plaza: 1329 N. Plaza Drive, Monday-Friday 8 AM-5 PM.
- Urgent care may reach capacity before closing, and urgent care does not provide emergency services.
Medical Records: Online Request, ID, Fax, Email and Mail
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Portal-accessible records | myHealth first | Portal invite/login and identity details. | Records from future Kaweah Health visits appear after account creation. |
| Formal copy request | Secure online medical-record request form | Valid government-issued ID upload. | Typical processing is 2-5 business days; some requests may take up to 15 days. |
| Paper authorization | Download English or Spanish authorization form | Completed, signed and dated authorization plus valid government ID copy. | Unsigned or undated forms can delay processing. |
| Request for another person | Authorization plus legal documentation | Power of attorney, advance health care directive, living will, executor documentation, court order or conservatorship where applicable. | Extra documentation may be required after review. |
| Form sent to you | Call Medical Records | Call (559) 624-2218. | Kaweah says it can fax, email or mail an authorization form. |
| Email/fax/mail submission | Use the official Medical Records page instructions | Completed form, ID copy and clear destination details. | Use official page for current email/fax/mail destination before sending. |
| Public records request | Use public-records form, not patient chart request | Public-record details and contact information. | Do not confuse public records with patient medical records. |
Billing, Payments, Estimates and Help Paying Your Bill
Billing questions
Patient billing payments and questions are handled by phone at (844) 262-8636 or (559) 470-0016, online bill pay, or in person at the Patient Accounting help desk in the Acequia Lobby.
Price transparency
For chargemaster/price transparency help, Kaweah lists Patient Access at (559) 624-4100, available Monday-Friday, 8 AM-5 PM.
Financial assistance
Patients may request assistance by calling (559) 470-0016 or (559) 624-4200 option 4, or by using Kaweah Health’s financial-assistance application route.
Before paying a large bill, check this
- Is this a hospital bill, doctor bill, anesthesia bill, radiology bill, lab bill or another separate provider bill?
- Has your insurance processed the claim and sent an Explanation of Benefits?
- Do you need itemized charges or help understanding billed charges?
- Do you qualify for a financial-assistance application?
- Are you uninsured or self-pay and eligible for a Good Faith Estimate?
- Do billed charges reflect the actual price you will pay after insurance, discounts or cash-pay adjustments?
Visitor Rules, Entrances and Unit Limits
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| Routine inpatient visiting | Two visitors at bedside at a time from 8 AM to 9 PM for medical surgical, intermediate critical care, intensive care and Mother Baby/Postpartum units. | Additional visitors should use main lobbies or unit waiting areas. |
| Entrance access | Visitors can access the Medical Center through the Acequia Wing Lobby and Mineral King Wing Lobby during visitor hours. | Use the correct lobby and ask staff if you are unsure. |
| Overnight visitor | One overnight visitor is allowed, must be at least 18, and must check back in at the main entrance for an overnight badge before doors lock at 9 PM. | There is no re-entry after 9 PM. |
| Emergency Department | Four visitors are allowed in the waiting area; two may accompany a patient in a treatment room, or one if the patient is in a hallway bed. | Visitor count can change based on ED volume; no visitors are allowed in ED Zone 4. |
| Surgery | One visitor with the patient during pre-op and post-op; two visitors allowed in the waiting room during procedure. | Ask surgery staff before bringing extra visitors. |
| Labor triage | One support person at bedside; trading or switching visitors is not permitted. | Confirm maternity unit rules before arrival. |
| Labor and Delivery | Two visitors per stay allowed, and both may stay overnight. | Ask before arrival if circumstances are special. |
| Mother Baby | One banded support person per stay may stay overnight. Hours are 8 AM-9 PM; two bedside visitors and baby’s siblings are allowed, max four people in room at once. | Seasonal respiratory restrictions may limit young visitors. |
| NICU | Banded guardian plus one visitor per stay allowed; one allowed overnight. | Confirm bedside rule with NICU staff. |
| Pediatrics | Banded guardian plus one visitor per stay allowed, both overnight. | Coordinate with pediatric staff before arrival. |
Parking, Entrances and Campus Access
Mineral King lot
The Mineral King parking lot is limited during construction and is listed for emergency and labor/delivery patients, with a small 20-minute patient drop-off area.
Willow structure
The second floor of the Willow Parking Structure is listed as all-day parking, along with the fifth floor. Use crosswalks.
Acequia structure
The Acequia Parking Structure lists all-day parking on the second, fourth and fifth floors. Patient/visitor parking is also adjacent to the Acequia Wing.
Patient Support, Spiritual Care, Interpreters and Campus Help
Patient and Family Services
Medical social workers are available to support patients and families during hospitalization. Call (559) 624-2257.
Spiritual care
Kaweah’s spiritual care team supports patients of all faiths and no faith tradition. Call the operator or (559) 624-2263.
Interpreter services
Use Kaweah’s interpreter-services route from the patient resources menu or ask the care team for language assistance during care discussions.
Smoke-free campus
Kaweah Health describes the campus as smoke- and tobacco-free to support a healthier environment for patients, visitors and employees.
Food trucks
Kaweah lists food truck service at the Downtown Campus/Main Hospital and West Campus, Monday-Friday with times varying by location.
General contact form
The general contact form is monitored by non-medical staff Monday-Friday, 8 AM-5 PM, and is not for emergencies or contacting your doctor.
Official Links After You Know the Right Route
Map and Directions
Confirm location, entrance, appointment time, parking, insurance, records and prep instructions.
Use Acequia Wing Lobby or Mineral King Wing Lobby during visitor hours and check unit-specific rules before arriving.
Use the ER for emergency care. Call 911 if symptoms are severe or unsafe to drive.
Kaweah Health Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Kaweah Health records through myHealth/KD MYCHART. I need help with [invite / login / missing test result / future visit record]. What is the correct support step?Doctor search
Hi, I need help finding a Kaweah Health provider for [condition/specialty]. Can you confirm accepting-new-patient status, insurance, referral needs and exact clinic location?ER vs urgent care
Hi, I’m trying to decide between the ER and urgent care for [brief symptom/context]. Is this appropriate for urgent care, or should I use the Emergency Department or call 911?Medical records
Hi, I need Kaweah Health records for service date [date]. I need [ER note / discharge summary / labs / imaging report / visit note]. Should I use myHealth, the online form, or a signed authorization?Billing
Hi, I received a Kaweah Health bill for account [number]. Is this hospital billing, physician billing, imaging, lab or another provider charge, and can I ask about itemization or financial assistance?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor hours, entrance, overnight badge rule, unit visitor limit, and whether seasonal restrictions apply?Kaweah Health Medical Center FAQ
Where is Kaweah Health Medical Center located?
Kaweah Health Medical Center is located at 400 West Mineral King Avenue, Visalia, CA 93291.
What is the main phone number for Kaweah Health Medical Center?
The main phone number for Kaweah Health Medical Center is (559) 624-2000.
What is the Kaweah Health Emergency Department phone number?
The Kaweah Health Emergency Department phone number is (559) 624-2213. For life-threatening symptoms, call 911 or go to the nearest emergency department.
Does Kaweah Health Medical Center use MyChart?
Kaweah Health’s current official portal page calls the upgraded portal myHealth. Some official patient resources also reference KD MYCHART. For portal access or an invite, call (559) 624-5120.
What can I do with Kaweah Health myHealth?
myHealth lets patients access health information through Kaweah Health’s online patient portal and view test results as soon as they are available. After account creation, it contains health information from future Kaweah Health visits.
How do I get access to myHealth?
Kaweah Health says portal invitations come by email. If you would like an invite before your next visit, call (559) 624-5120.
How do I find doctors at Kaweah Health?
Use the official Kaweah Health provider search to look for doctors and clinicians by name, specialty, service or location. Confirm insurance, referral requirements and exact clinic address before booking.
How do I request medical records from Kaweah Health?
Use the secure online medical-record request form, upload a valid government-issued ID, submit the request and receive records by email, mail or fax. You may also use the signed authorization form route.
How long do Kaweah Health medical record requests take?
Kaweah Health says record requests are typically processed in 2-5 business days, but some requests may require longer processing times of up to 15 days.
What is the Kaweah Health medical records phone number?
The phone directory lists Medical Records / Health Information Management at (559) 624-2218.
Who do I call for Kaweah Health billing questions?
Patient billing payments and questions are listed at (844) 262-8636 and (559) 470-0016. The Patient Financial Services office also lists mybill@kaweahhealth.org.
How do I get help paying a Kaweah Health bill?
Patients may request a financial-assistance application by calling Patient Financial Services at (559) 470-0016 or (559) 624-4200 option 4, or by using Kaweah Health’s financial-assistance application route.
What are Kaweah Health visitor hours?
Routine bedside visiting is listed from 8 AM to 9 PM for medical surgical, intermediate critical care, intensive care and Mother Baby/Postpartum units, with two visitors at bedside at a time. Unit-specific rules may vary.
Can someone stay overnight with a patient?
One overnight visitor is allowed, must be at least 18 years old, and must check back in at the main entrance for an overnight visitor badge before doors lock at 9 PM. There is no re-entry after 9 PM.
Where should visitors park at Kaweah Health Medical Center?
Kaweah Health lists patient and visitor parking adjacent to the Acequia Wing and all-day parking in the Willow and Acequia parking structures. Mineral King parking is limited during construction and is listed for emergency and labor/delivery patients.
Does Kaweah Health offer urgent care?
Yes. Kaweah Health lists Urgent Care – Court Street at 1633 S. Court Street, daily 9 AM-9 PM, and Urgent Care – Demaree at 3600 W. Flagstaff Ave., daily 8 AM-8 PM. Urgent care does not provide emergency services.
Is this page the official Kaweah Health website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, insurance, parking and visitor details directly with Kaweah Health.