Westwood Hospital Visit Planner
Use this guide before you call Ronald Reagan UCLA Medical Center, log in to myUCLAhealth, request records, pay a bill, find the emergency department, park in Westwood, visit a patient, schedule radiology, or contact Patient Experience.
Ronald Reagan UCLA Medical Center shares the Westwood medical campus with UCLA Mattel Children’s Hospital, Resnick Neuropsychiatric Hospital, UCLA Medical Plazas and several outpatient services. The right entrance, phone number, portal, records office and billing route depends on why you are going.
Patient Task Finder: Choose the Right UCLA Health Route
A large academic medical center has different routes for ER care, scheduled procedures, records, radiology images, billing, patient affairs, medical plazas and hospital visitation. Use this table before you call or drive.
| What you need | Best first route | Why it saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / nearest emergency department | Portal messages, records, billing and routine appointment teams are not emergency-response routes. | Symptoms, medications, allergies, ID and insurance if safe. |
| Ronald Reagan hospital information | Hospital Information: 310-825-9111 | Useful when you need unit, floor, general hospital or building routing. | Patient name, unit or department, appointment paperwork if available. |
| Emergency Department question | Emergency Department: 310-825-2111 | The ED is open 24 hours and triage-based; call 911 for true emergency symptoms. | Symptom start time, age, condition, medication list. |
| Portal login, records request or bill pay | myUCLAhealth; support 855-364-7052 | Portal support is separate from medical records and clinical triage. | Username, legal name, date of birth, phone/email, recent visit date. |
| Formal medical records | Medical Records: 310-825-6021 | Records need authorization, ID, date range and recipient information. | Photo ID, release form, dates of service, record type, recipient fax/email. |
| Radiology images | Westwood Radiology Film Library: 310-825-6425 | Images are not the same as the written radiology report. | Study date, body part, modality, doctor or facility receiving images. |
| Bill or payment question | Physician bill: 310-301-8860; hospital bill: 310-825-8021 | UCLA Health separates physician/outpatient billing from hospital billing. | Statement, guarantor/account number, service date, insurance EOB. |
| Patient concern, visitor question or special need | Patient Experience / Patient Affairs: 310-267-9113 | Patient Affairs helps with service concerns, special needs and current visitor questions. | Patient name, visit date, unit/department, concern and desired next step. |
Westwood Campus Guide: Ronald Reagan, Mattel Children’s, Resnick and Medical Plazas
Ronald Reagan UCLA Medical Center is not the only UCLA Health destination in Westwood. Your appointment instructions may send you to the hospital, emergency entrance, Mattel Children’s, Resnick Neuropsychiatric Hospital, 100/200/300 Medical Plaza, the outpatient pharmacy or another clinic.
| Destination | Address / location clue | Best for | Practical tip |
|---|---|---|---|
| Ronald Reagan UCLA Medical Center | 757 Westwood Plaza, Los Angeles, CA 90095 | Hospital admissions, adult emergency care, major inpatient services, surgery and specialty hospital care. | Use main entrance/valet on Westwood Plaza or emergency entrance when appropriate. |
| Emergency Department | 757 Westwood Plaza / emergency entrance route | 24-hour emergency response, Level 1 trauma care, stroke/STEMI receiving care and serious symptoms. | For life-threatening symptoms, call 911; ER waiting is triage-based. |
| UCLA Mattel Children’s Hospital | Same Westwood hospital campus | Pediatric inpatient, pediatric emergency and children’s specialty services. | Pediatric visitor and unit rules can differ from adult units. |
| Resnick Neuropsychiatric Hospital at UCLA | 150 UCLA Medical Plaza, Los Angeles, CA 90095 | Neuropsychiatric hospital and behavioral health programs. | Visiting hours and program rules are determined by program needs. |
| 100, 200 and 300 UCLA Medical Plaza | North of Le Conte Avenue / Medical Plaza Way | Many outpatient clinics, radiology, lab, pharmacy and specialist visits. | Medical Plaza self-service parking and appointment locations differ from hospital valet. |
| Ronald Reagan Outpatient Pharmacy | 757 Westwood Plaza, Suite B140 | Hospital outpatient pharmacy needs. | Pharmacy main line is 310-206-3784; confirm hours before relying on late pickup. |
myUCLAhealth: Login, Results, Records and Bill Pay
UCLA Health uses myUCLAhealth for secure online access to available medical information, records requests, billing and non-urgent portal tasks. If you do not remember your login or need to reset your password, UCLA Health lists the myUCLAhealth help desk at 855-364-7052.
Account access
Use the official myUCLAhealth login before entering private health information. Avoid old bookmarks, ads or third-party pages.
Records request
UCLA Health says medical record requests can be submitted through myUCLAhealth, but the request tool must be accessed from a PC; mobile devices are not supported for that records-request workflow.
Bill pay
UCLA Health bills can be viewed and paid online through myUCLAhealth. Use the bill type to decide whether physician or hospital billing phone support is correct.
| Portal task | Best answer | Safety warning |
|---|---|---|
| Forgot username or password | Call myUCLAhealth help desk at 855-364-7052. | Do not create repeated duplicate accounts if support can recover the original. |
| Request medical records | Use myUCLAhealth on a PC, electronic authorization form, or printed release form. | Mobile devices are not supported for UCLA’s portal records-request workflow. |
| Non-urgent message | Use portal messaging if available for your care team. | Do not use portal messages for severe or rapidly worsening symptoms. |
| Pay bill | Use official myUCLAhealth billing route or call the correct billing number. | Confirm whether the bill is physician/outpatient or hospital billing before calling. |
| Family access | Use proper proxy or authorized access. | Do not share passwords; it can mix records and create privacy problems. |
| Need interpretation of results | Contact the ordering clinician or care team. | Portal support cannot interpret clinical results for you. |
Ronald Reagan UCLA Emergency Department: ER, Trauma, Stroke and Triage
The Ronald Reagan UCLA Medical Center Emergency Department is a comprehensive emergency facility staffed for 24-hour emergency response. UCLA describes it as a Level 1 Trauma Center, Pediatric Critical Care Center, and designated Stroke and STEMI receiving center.
Use ER / 911 now for
- Chest pain, pressure, fainting or heart attack symptoms.
- Stroke signs: facial droop, sudden weakness, slurred speech, confusion or sudden severe headache.
- Severe breathing trouble, severe allergic reaction or blue lips.
- Major injury, uncontrolled bleeding, severe burn or head trauma.
- Seizure, poisoning, overdose, suicidal crisis or loss of consciousness.
- Pregnancy emergency symptoms, severe abdominal pain or rapidly worsening illness.
Urgent care or office may fit for
- Mild cold/flu symptoms, sore throat, ear pain or simple rash.
- Minor sprain, small cut, non-severe bite or medication question.
- Stable urinary symptoms or routine follow-up.
- Portal login help, records request, billing question or scheduling issue.
- Non-emergency primary care or specialist planning.
| Emergency route | Phone / location | Best for |
|---|---|---|
| Ronald Reagan UCLA Emergency Department | Emergency Department: 310-825-2111; address 757 Westwood Plaza | Adult emergency care, trauma, stroke/STEMI receiving care and serious acute symptoms. |
| UCLA Mattel Children’s emergency route | Emergency Department also listed at 310-825-2111 | Pediatric emergency care connected with UCLA Mattel Children’s Hospital. |
| Emergency entrance / labor concern | Westwood emergency entrance may be needed overnight or when wheelchair help is required. | Labor, delivery and emergency arrival instructions when directed by the care team. |
| Routine appointment route | Use Find a Provider, appointment tools or specialist clinic number. | Non-emergency visits, follow-ups, imaging, labs and specialty care planning. |
Appointments, Doctors, Radiology Scheduling and Outpatient Clinics
UCLA Health has many specialty clinics across Westwood, Santa Monica and other locations. For Ronald Reagan-related visits, confirm whether the destination is the hospital, medical plaza, outpatient surgery center, radiology, lab, pharmacy or a department clinic.
Use UCLA Health’s official provider directory to find the right doctor, specialty and location.
UCLA Health lists Radiology Scheduling at 310-301-6800.
200 UCLA Medical Plaza Information Desk is listed at 310-267-6810.
UCLA lists lab phone numbers for 100, 200 and 300 Medical Plaza, plus a text-to-lab-location option.
Before a scheduled UCLA visit, confirm these
- Exact building: Ronald Reagan, 100/200/300 Medical Plaza, Resnick, Mattel Children’s, outpatient surgery or another UCLA Health location.
- Entrance and parking plan: Westwood Plaza valet, emergency entrance, Medical Plaza parking or self-service parking.
- Referral, insurance authorization and specialist requirements.
- Fasting, medication hold, arrival time, contrast instructions or pre-procedure restrictions.
- Whether outside records, imaging or pathology slides must be sent before the visit.
- Whether myUCLAhealth pre-check-in, forms or payment information should be completed before arrival.
Medical Records, Radiology Images, Pathology Slides and Billing Records
UCLA Health gives patients three main options for medical records: request through myUCLAhealth, complete an electronic medical-record authorization, or download and submit a signed authorization form. The Medical Records office lists business hours of 8:00 a.m. to 4:30 p.m., Monday-Friday.
Medical Records
Phone 310-825-6021, fax 310-983-1468, mailing address: UCLA Health, Health Information Management Services, 10833 Le Conte Ave., CHS, BH-902, Los Angeles, CA 90095.
Portal request
Records can be requested through myUCLAhealth, but UCLA says this workflow must be accessed via PC, not mobile device.
Amendment request
Patients may request an amendment or addendum to their health record through myUCLAhealth or the official amendment form.
| Need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Standard medical records | Medical Records: 310-825-6021 | Authorization form, photo ID, dates, record type, recipient details. | Requesting “all records” when a discharge summary or operative note is enough. |
| Radiology imaging | Radiology Imaging: 310-825-6425 | Study date, body part, modality, recipient and image format. | Asking for images when you only need the written report. |
| Pathology slides | Pathology Slides: 310-825-8947 | Pathology case details, date, requesting physician/lab and authorization. | Waiting until the day before a second-opinion visit. |
| Cardiac imaging | Cardiac Imaging: 310-267-5994 | Study type, date, ordering cardiologist and destination. | Sending a generic records request when cardiac images are needed. |
| Hospital billing records | Hospital Billing Records: 310-825-8021 | Statement, guarantor/account number and date of service. | Confusing billing records with clinical medical records. |
| Outpatient/physician billing records | Outpatient Billing Records: 310-301-8860 | Physician statement, service date, insurance EOB and account number. | Calling hospital billing for physician-only statements. |
Parking, Valet, Self-Service Parking and Westwood Arrival Tips
Ronald Reagan UCLA Medical Center offers valet and self-service parking options. UCLA Transportation says valet is offered at the Emergency Department 7 days a week and at the Westwood Portico from 7 a.m. to 5 p.m., Monday-Friday. Self-service parking is available 7 days a week.
| Parking route | Best for | Important detail | User tip |
|---|---|---|---|
| Ronald Reagan main entrance / Westwood Plaza | Hospital visits, admissions, inpatient visits and many main-campus needs. | Valet drop-off at the building’s main entrance; retrieve vehicle using parking elevators to Level P/P1 area as directed. | Good option when mobility, luggage or discharge pickup matters. |
| Emergency Department valet/drop-off | Emergency arrival and urgent patient drop-off. | Valet is offered at the Emergency Department 7 days a week. | For emergencies, do not delay care to hunt for cheaper parking. |
| Self-service pay-on-exit | Patients and visitors who prefer to park themselves. | Available 7 days a week at medical parking locations. | Take your ticket to a pay station before returning to your vehicle. |
| Short-term parking | Outpatient visits and shorter visits. | Listed patient parking rates include up to 1 hour, up to 8 hours and daily maximum rates, subject to change. | Check UCLA Transportation for live pricing because rates can change. |
| Long-term visitor parking | Family visiting an inpatient for several days. | UCLA lists 7-, 15-, 25- and 45-consecutive-day options on its patient parking page. | Ask early if a family member will visit daily. |
| Medical Plaza parking | 100/200/300 Medical Plaza outpatient visits. | Medical Plaza parking is separate from the main Ronald Reagan valet workflow. | Confirm clinic building before selecting parking. |
Westwood arrival checklist
- Leave extra time for the 405, Wilshire, Westwood Plaza traffic, valet line, elevators and check-in.
- Know whether you are going to the hospital, ER, Mattel Children’s, Resnick, Medical Plaza or outpatient pharmacy.
- Take a photo of your parking level, valet ticket, elevator and entrance.
- Ask about long-term discounted parking if a hospitalization may last several days.
- For after-dark escorts to a vehicle, UCLA lists security and escort services at 310-267-7100.
- For parking customer service, UCLA Transportation lists 310-794-7433; the broader parking/transportation directory also lists 310-206-PARK.
Visitor Rules, Patient Affairs and Family Support
UCLA Health visitor rules can change by patient area. Current visitor guidance says visitors must register at the information desk for a badge, be symptom-free, and follow unit-specific rules. Ronald Reagan Patient Affairs / Office of Patient Experience is listed at 310-267-9113.
Visitor badges
Inpatient visitors must check in at the hospitality services information desk daily for a visitor badge, and badges expire at midnight.
Do not visit while sick
Visitors with cough, cold, fever or symptoms of infectious illness should stay home.
Patient Affairs
Call 310-267-9113 for Patient Experience / Patient Affairs questions, special needs or visitor-rule clarification.
| Visitor topic | What to know | Ask before arriving |
|---|---|---|
| Emergency Department | UCLA visitor guidance lists separate ED visitation and notes visitors may be limited by crowding or patient location. | How many visitors are allowed and where should they check in? |
| Adult/pediatric inpatient care | Rules can vary by room type, unit and infection-control needs. | What are the current unit rules and can children visit? |
| Labor and delivery | Westwood BirthPlace has special visitor and overnight support guidance. | Which entrance should be used, especially late night or if wheelchair help is needed? |
| Resnick Neuropsychiatric Hospital | Visiting hours are determined by program needs. | What program rules apply today? |
| Food, flowers and pets | Pets are not allowed except approved service animals and UCLA pet-therapy dogs. | Can food, flowers, plants, balloons or personal items be brought to this unit? |
Caregiver note template
Patient name: [name]. Unit/room: [unit]. Main doctor/team: [name]. Nurse/unit phone: [number]. Medication questions: [list]. Discharge questions: [follow-up, pharmacy, home care, equipment, diet, wound care, transportation]. Records needed after discharge: [discharge summary / imaging report / labs / operative note].Billing, Physician Bills, Hospital Bills and Financial Help
UCLA Health bills can be confusing because one episode of care may involve a physician bill, hospital bill, emergency physician, radiology, pathology, anesthesia, lab, pharmacy or outpatient service. UCLA Health says bills can be paid online through myUCLAhealth or by phone 24/7 with no service charge.
Physicians’ bill
To pay a physicians’ bill by phone, UCLA lists 310-301-8860 and press 1.
Hospital bill
To pay a hospital bill by phone, UCLA lists 310-825-8021 and press 1.
Online bill pay
Use official myUCLAhealth to securely view and pay bills. You may need the guarantor number from the statement and date of birth for phone pay.
Before paying a confusing UCLA bill, check these 8 things
- Is the statement for hospital/facility care or physician/outpatient care?
- Has insurance fully processed the claim and sent an Explanation of Benefits?
- Does the bill match the correct patient, service date and guarantor/account number?
- Do you need an itemized bill before paying?
- Was there a separate radiology, pathology, anesthesia, lab or emergency physician bill?
- Do surprise-billing protections apply?
- Do you qualify for financial assistance or a payment plan?
- Did you save the confirmation number if you paid through myUCLAhealth or by phone?
Pharmacy, Food, Spiritual Care, Security Escort and On-Campus Help
A helpful hospital guide should include the small details families actually need: pharmacy, food, spiritual care, security escorts, information desks, gift shop and patient affairs. These services can reduce stress during a long ER visit, surgery day or inpatient stay.
Ronald Reagan outpatient pharmacy is listed at 757 Westwood Plaza, Suite B140; phone 310-206-3784.
UCLA’s patient guide lists food services at 310-267-9218.
Westwood chaplain/spiritual care is listed at 310-825-7484, with an interfaith Meditation Room on the first floor.
Security and escort services are listed at 310-267-7100 for visitor escort after dark.
Official Ronald Reagan UCLA Medical Center Links to Use After This Guide
Use this guide to choose the right route, then verify live details on official UCLA Health and UCLA Transportation pages because visitor rules, parking rates, valet hours, portal features, billing procedures and records instructions can change.
Ronald Reagan UCLA Medical Center Map and Directions
Use this map for general route planning to the main Ronald Reagan UCLA Medical Center campus. Confirm your exact building before traveling because Westwood Plaza, Gayley Avenue emergency access, Medical Plaza parking and Resnick/Children’s routes can differ.
Confirm building, entrance, valet or self-parking, ID, insurance, medication list, forms and records.
Ask the information desk for the shortest route to your unit, clinic, elevator bank or medical plaza.
Confirm discharge instructions, follow-up, pharmacy, myUCLAhealth access, records, billing and parking retrieval.
Virtual Tour and Resource Decision
Ronald Reagan UCLA Medical Center offers an official virtual tour from its hospital page. For patient instructions, live official pages are safer than embedding an outdated video because parking, visitor rules, portal workflows and department access can change.
Ronald Reagan UCLA Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long explanations. Copy and edit the script that matches your situation.
myUCLAhealth support script
Hi, I need help with myUCLAhealth. My issue is [login / password / records request / bill pay / result / proxy access]. My UCLA visit or test was on [date]. What is the correct next step?Appointment or radiology script
Hi, I need to schedule or confirm [doctor / specialty / imaging test]. My order is from [doctor], my insurance is [plan], and I need the exact building, entrance, parking, arrival time and preparation instructions.Records script
Hi, I need UCLA Health records from [date range]. I need [discharge summary / ER note / lab result / imaging report / radiology images / pathology slides / billing records]. Which form, ID and destination details are required?Billing script
Hi, I received a UCLA Health bill for account/guarantor number [number]. Has insurance finished processing, is this hospital or physician billing, and can I request an itemized bill or financial-assistance review?Common Ronald Reagan UCLA Medical Center Mistakes to Avoid
These mistakes create wrong-building visits, delayed records, surprise parking stress, billing confusion and unsafe care decisions.
Using myUCLAhealth for emergency symptoms
myUCLAhealth is useful for routine tasks, but it is not emergency response. Call 911 for severe or rapidly worsening symptoms.
Going to the wrong Westwood building
Ronald Reagan, Mattel Children’s, Resnick, Medical Plaza clinics and outpatient pharmacy are not the same destination.
Requesting records from a phone
UCLA’s portal medical-record request workflow says it must be accessed via PC, not mobile device.
Asking Medical Records for actual images
Radiology imaging, pathology slides and cardiac imaging have separate routes and phone numbers.
Paying the wrong bill department
Physician/outpatient billing and hospital billing have different phone numbers.
Skipping parking planning
Westwood traffic, valet, Level P retrieval and Medical Plaza parking can add time to a visit.
Related Medical-Centers.org Guides
Use these related guides if you are comparing MyChart, records, billing, ER, parking and patient-navigation workflows across major medical centers.
Ronald Reagan UCLA Medical Center FAQ
Where is Ronald Reagan UCLA Medical Center located?
Ronald Reagan UCLA Medical Center is located at 757 Westwood Plaza, Los Angeles, CA 90095.
What is the main phone number for Ronald Reagan UCLA Medical Center?
The main hospital information number is 310-825-9111. Patient Information is listed as 310-825-8611.
What is the phone number for the Ronald Reagan UCLA Emergency Department?
The Emergency Department phone number is 310-825-2111. For life-threatening symptoms, call 911.
Does Ronald Reagan UCLA Medical Center use MyChart?
UCLA Health uses myUCLAhealth, which is the UCLA Health MyChart-based patient portal for many records, results, messages and billing tasks.
Who do I call for myUCLAhealth login help?
UCLA Health lists the myUCLAhealth help desk at 855-364-7052 for login or password help.
How do I request UCLA Health medical records?
You can request records through myUCLAhealth on a PC, complete the electronic authorization form, or submit a printed Release of Health Information form. UCLA Health Medical Records is listed at 310-825-6021.
How do I request radiology images from UCLA Health?
For Westwood radiology images, UCLA Health lists the Radiology Imaging / Film Library route at 310-825-6425.
Who do I call for UCLA Health billing?
For physician or outpatient bills, UCLA lists 310-301-8860. For hospital bills, UCLA lists 310-825-8021. Bills can also be paid through myUCLAhealth.
Where do patients and visitors park at Ronald Reagan UCLA Medical Center?
Patients and visitors can use valet or self-service parking at Ronald Reagan UCLA Medical Center. Valet is available at the Emergency Department seven days a week and at the Westwood Portico during listed weekday hours.
How do I retrieve a valet-parked vehicle at Ronald Reagan UCLA Medical Center?
UCLA Transportation says vehicle retrieval is from the parking elevator area on Level P/P1 using the Ronald Reagan Medical Center or emergency department parking elevators as directed.
What is Patient Affairs at Ronald Reagan UCLA Medical Center?
Patient Affairs / Office of Patient Experience helps with patient concerns, special needs, visitor questions and service feedback. The listed number is 310-267-9113.
Can visitors come 24 hours at Ronald Reagan UCLA Medical Center?
UCLA’s Ronald Reagan patient guide says patients may determine who visits and when if able, and families may be welcome 24 hours a day if the patient wishes. This can be modified by nursing staff based on patient needs, unit rules and space considerations.
Does Ronald Reagan UCLA Medical Center allow pets?
UCLA visitor guidance says pets are not allowed except approved service animals and UCLA pet-therapy dogs. Service animals must be approved by the nursing unit and badged by the hospitality desk.
What is the Ronald Reagan UCLA Information Desk phone number?
The First Floor Information Desk is listed at 310-267-9119.