A practical guide for patients and visitors who need UMass Memorial Medical Center’s myChart login, main phone, campus addresses, emergency department numbers, doctor-finding help, parking tips, medical records, billing support, directions, and official patient links.
Do not wait for a portal reply, doctor directory search, or routine phone call if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious trauma, sudden confusion, seizure, suicidal thoughts, or any rapidly worsening condition.
Quick Answer: Most-Needed UMass Memorial Medical Center Details
Worcester, MA 01655
Worcester, MA 01605
Worcester, MA 01605
What to Do First Before You Go
UMass Memorial Medical Center is the major academic medical center in the UMass Memorial Health system and serves patients across Worcester, Central Massachusetts, and nearby communities. The most important practical point is that “UMass Memorial Medical Center” is not only one doorway. Patients may be sent to University Campus, Memorial Campus, Hahnemann Campus, North Pavilion, Marlborough Campus, or a department-specific location.
That is why your first step should be simple: match your appointment, emergency need, test, surgery, or family visit to the exact campus and entrance. A patient going to the University Campus Emergency Department, a family member visiting someone at Memorial Campus, and a person trying to find a specialist clinic may all need different directions.
Use myChart, your appointment reminder, or the department instructions. Confirm campus, building, floor, arrival time, insurance requirements, and whether pre-check is available.
Use UMass Memorial’s official Find a Doctor tool or call 855-UMASS-MD. Filter by specialty, location, language, insurance, and whether the doctor is accepting new patients.
Call 911 for life-threatening symptoms. UMass Memorial Medical Center is tied to the region’s Level I trauma services, but ER patients are still treated by clinical urgency.
Use official medical records and billing pages. Records requests usually need identity details and a release process. Billing questions should be handled before an account becomes overdue.
UMass Memorial myChart Login, Results, Appointments & Bill Pay
UMass Memorial Health patients use myChart for secure online access to common care tasks. This is the portal many people search for when they type “UMass Memorial MyChart,” “UMass Memorial patient portal,” or “UMass Memorial Medical Center test results.” The official myChart login page lists core tools such as communicating with your provider, accessing test results, requesting medication renewals, managing appointments, paying as a guest, and creating guest estimates.
For a real patient, myChart matters most after a visit. You may need to check lab results, see whether imaging results posted, confirm a follow-up visit, request a medication renewal, pay a balance, or send a non-urgent message. It also reduces the risk of losing paper discharge instructions because many visit details may be available digitally.
Use myChart for these common tasks
- Before a visit: review appointment details, complete available pre-check steps, update basic information, and confirm what you need to bring.
- After a visit: view test results, provider comments, after-visit details, medications, allergies, and upcoming appointment information when released.
- Between visits: request medication renewals, message the care team for non-urgent questions, and manage appointments.
- For bills: use myChart billing tools or guest pay options when you have a statement.
- For estimates: use guest estimate tools when planning scheduled services and checking possible out-of-pocket costs.
Portal safety tip
Do not use myChart messages for chest pain, stroke symptoms, severe allergic reaction, uncontrolled bleeding, suicidal thoughts, or any urgent symptom. Portal messaging is not an emergency response system.
Doctors, Appointments & Specialist Access
Many users searching for UMass Memorial Medical Center want a doctor, not just a hospital address. The safest route is to use the official UMass Memorial Health Find a Doctor tool or call the appointment line at 855-UMASS-MD. A large academic medical center has many departments, so the right doctor depends on your condition, referral needs, insurance, language preference, and whether you need a hospital-based specialist or an outpatient clinic.
For specialty care, ask whether your appointment is at University Campus, Memorial Campus, Hahnemann Campus, North Pavilion, Marlborough Campus, or another UMass Memorial Health location. This matters because Worcester traffic, hospital garages, elevators, and large campus layouts can add time before check-in.
Before booking or confirming a doctor visit
- Confirm the doctor’s specialty and whether the appointment is new-patient, follow-up, procedure, imaging, lab, or pre-op.
- Ask whether a referral or prior authorization is required by your insurance.
- Confirm whether the doctor, facility, lab, imaging center, and anesthesia group are in-network.
- Ask what records, medication list, imaging discs, or outside test results you should bring.
- Use myChart or your reminder message to confirm exact building, entrance, and arrival time.
Practical doctor-search tip
If you are calling for a specialist, describe the problem clearly in one sentence. For example: “I was discharged from the ER with atrial fibrillation and need cardiology follow-up,” or “My primary care doctor referred me for a possible hernia.” Clear wording helps scheduling staff route you to the right clinic.
Emergency Room, Level I Trauma Care & Triage Reality
UMass Memorial states that its emergency department provides advanced services in the region and that UMass Memorial Medical Center is home to the area’s only Level I trauma center. Its trauma pages also describe Level I designation as the highest level of accreditation and note that the Duddie Massad Emergency and Trauma Center at the University Campus is the region’s only Level 1 trauma center.
For patients and families, the practical reality is triage. Emergency departments do not work like a restaurant line. A patient with chest pain, stroke signs, severe breathing difficulty, major trauma, or a life-threatening condition may be treated before someone who arrived earlier with a less urgent problem. This can feel frustrating, but it is how ERs protect the sickest patients first.
Chest pain, stroke symptoms, severe breathing problems, serious head injury, major trauma, uncontrolled bleeding, seizure, sudden confusion, severe abdominal pain, suicidal danger, or any life-threatening concern.
Minor cuts, mild flu symptoms, simple rashes, ear pain, mild sprains, routine infections, or stable non-life-threatening conditions where emergency resources may not be necessary.
UMass Memorial Medical Center ER locations
| Emergency Department | Address | Phone / Notes |
|---|---|---|
| University Campus Emergency Department | 55 Lake Avenue North, Worcester, MA 01655 | 508-421-5741. UMass Memorial identifies University Campus with advanced emergency and trauma services. |
| Memorial Campus Emergency Department | 119 Belmont Street, Worcester, MA 01605 | 508-334-6481. UMass Memorial says this ED is open 24/7 and accessed from Oakwood Place. |
| Marlborough Campus Emergency Department | 157 Union Street, Marlborough, MA 01752 | 508-486-5500. Useful for patients closer to Marlborough, but call 911 for life-threatening emergencies. |
ER arrival checklist
Bring photo ID, insurance card, medication list with doses, allergy list, pharmacy name, recent discharge papers, and caregiver/legal documents if you manage care for another person. For children, bring the child’s medication list, pediatrician name, and guardian information.
UMass Memorial Medical Center Campus Addresses
UMass Memorial Medical Center is spread across several campus locations. Do not rely only on the hospital name in a map app. Match your paperwork to the exact campus address. This is especially important for emergency care, outpatient clinics, surgery check-in, imaging, visitor access, and specialty care.
| Campus / Location | Address | Best Used For |
|---|---|---|
| University Campus | 55 Lake Avenue North, Worcester, MA 01655 | Major hospital campus, emergency department, trauma services, specialist care, and UMass Chan-area access. |
| Memorial Campus | 119 Belmont Street, Worcester, MA 01605 | Hospital care, Memorial Campus emergency department, clinics, and visitor access. |
| Hahnemann Campus | 281 Lincoln Street, Worcester, MA 01605 | Outpatient and medical-center services. Confirm appointment instructions before travel. |
| North Pavilion | 378 Plantation Street, Worcester, MA 01605 | Campus services near the University Campus area. Confirm clinic and parking details. |
| Marlborough Campus | 157 Union Street, Marlborough, MA 01752 | Hospital and emergency services for patients closer to Marlborough. |
Parking, Valet, Accessibility & Arrival Tips
Parking is one of the easiest parts of a hospital visit to underestimate. UMass Memorial’s campus pages list different parking and valet details depending on location. University Campus pages reference valet parking at Remillard Family Pavilion, the Emergency Department, and Ambulatory Care Center, with valet questions directed to 508-334-6546. Memorial Campus pages also list valet locations and the same parking/valet contact number.
UMass Memorial’s University Campus Emergency Department page says parking is available for an hourly fee in the patient/visitor parking lot on South Road. The Memorial Campus page says parking is available for an hourly fee in the visitor parking garage, Levine garage and lot, and Jaquith parking lot. North Pavilion information lists onsite parking and notes self-park pricing for up to two hours, with additional fees for longer parking and seven-day passes available.
Parking tips that matter
- Use the exact campus address and garage/lot instruction from your appointment reminder.
- Leave extra time for Worcester traffic, garage entry, walking, registration, elevator delays, and wayfinding.
- Take a photo of your garage level, row, and entrance before leaving your car.
- Keep your ticket or payment method with you if payment kiosks are inside.
- Ask whether long-stay parking passes or accessibility-related parking options apply to your visit.
- For valet questions, UMass Memorial lists 508-334-6546 on campus parking pages.
Valet and accessibility tip
If the patient has mobility limits, a state-issued accessible placard, a same-day procedure, pregnancy-related mobility concerns, or a long oncology/cardiology visit, check valet and accessible parking instructions before traveling. Do not assume every entrance has the same valet hours.
Medical Records: How to Request UMass Memorial Records
Patients often need medical records after an emergency visit, surgery, hospital admission, second-opinion appointment, disability claim, school requirement, legal request, insurance issue, or transfer to another provider. UMass Memorial’s medical records page encourages patients who need a copy for themselves to sign up for a myChart account and follow the instructions to request records.
For more formal record releases, UMass Memorial’s disclosure instructions tell patients to check which facility or facilities should release records, fill out patient information, and follow the required release process. This matters because records cannot simply be handed to anyone who asks. Protected health information requires identity verification and proper authorization.
Records request checklist
- Start with myChart if you need personal access to your own available health information.
- Use the official medical records release instructions for formal record requests.
- Identify the correct facility: University Campus, Memorial Campus, Hahnemann, Marlborough, Medical Group provider, or another UMass Memorial Health location.
- Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
- Specify exactly what you need: discharge summary, ER note, lab results, imaging report, operative note, visit note, billing record, or a specific date range.
- Keep a copy of the submitted request and any confirmation details.
Avoid this common records mistake
Do not write “send everything” unless you truly need the full chart. A targeted request is often faster to review and more useful for the receiving doctor, school, attorney, insurer, or second-opinion specialist.
Billing, Guest Pay, Estimates & Financial Assistance
UMass Memorial’s online bill-pay page says patients can pay bills using myChart whether or not they have a myChart account. The official myChart login also lists “Pay as Guest” and “Guest Estimates.” These tools are useful when you have a statement, are planning a scheduled service, or want to estimate possible costs before care.
Hospital billing can be confusing because one visit may involve more than one bill. A patient can receive a hospital facility bill, physician bill, emergency provider bill, lab charge, imaging charge, anesthesia charge, or separate professional service bill. Before paying a large balance, confirm whether insurance has processed the claim, whether the charge is final, and whether financial assistance or a payment plan is available.
Financial counseling and assistance
UMass Memorial’s financial counseling page lists Financial Counseling at 508-334-9300 and email needinsurance@umassmemorial.org. Its financial assistance policy summary also lists telephone, email, and address information for requesting assistance materials. If you are uninsured, underinsured, between jobs, or worried about a bill, contact financial counseling early.
Check whether insurance processed the claim, ask for an itemized bill if needed, and confirm whether there are separate physician or facility charges.
Call Financial Counseling at 508-334-9300 and ask about MassHealth, free care programs, payment options, and the financial assistance application.
Visitor Checklist: Family, ICU, Dining & Overnight Planning
Visitor policies can change because of infection-control needs, unit rules, patient preference, ICU status, pediatric rules, respiratory illness activity, or safety concerns. Before you visit, confirm the patient’s campus, building, room, unit, visitor limit, and whether the patient is able to receive visitors at that time.
Confirm room number, unit, visitor policy, parking plan, and whether the patient wants visitors. Large campuses can take time to navigate.
Stay home if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or any contagious illness, especially around ICU, oncology, newborn, surgical, or immunocompromised patients.
Flowers, plants, outside food, latex balloons, strong fragrances, and large gifts may be restricted in some units. Ask the unit before bringing them.
Bring a charger, medications you need for yourself, water, reading glasses, and a notebook for discharge instructions, medication changes, and follow-up dates.
Dining and amenities
UMass Memorial’s visitor dining page lists dining options by campus, and hours vary by location. For any long visit, especially surgery waiting, ICU, or an overnight family situation, confirm current cafeteria, café, vending, and coffee options on the official dining page or ask staff when you arrive.
Family communication tip
Choose one family contact person to receive updates and share them with others. This reduces repeated phone calls to the unit and helps the care team focus on the patient.
Official UMass Memorial Medical Center Links
Use these official resources for current information. Hospital policies, phone routing, portal features, parking details, visitor rules, and billing procedures can change.
Frequently Asked Questions
What is the main phone number for UMass Memorial Medical Center?
UMass Memorial lists the main Medical Center contact number as 508-334-1000. For appointments, UMass Memorial lists 855-UMASS-MD, which is 855-862-7763.
Where is UMass Memorial Medical Center located?
UMass Memorial Medical Center has multiple campus addresses. University Campus is at 55 Lake Avenue North, Worcester, MA 01655. Memorial Campus is at 119 Belmont Street, Worcester, MA 01605. Hahnemann Campus is at 281 Lincoln Street, Worcester, MA 01605.
Does UMass Memorial Medical Center use MyChart?
Yes. UMass Memorial Health uses myChart for patient portal access. Patients can use it to communicate with providers, access test results, request medication renewals, manage appointments, pay bills as a guest, and create guest estimates.
What is the UMass Memorial University Campus ER phone number?
UMass Memorial lists the University Campus Emergency Department at 55 Lake Avenue North, Worcester, MA 01655, with phone 508-421-5741. For life-threatening symptoms, call 911 instead of calling first.
What is the Memorial Campus Emergency Department phone number?
UMass Memorial lists the Memorial Campus Emergency Department at 119 Belmont Street, Worcester, MA 01605, with phone 508-334-6481. The official page says the Memorial Campus ED is open 24/7.
Is UMass Memorial Medical Center a Level I trauma center?
UMass Memorial states that UMass Memorial Medical Center is home to the area’s only Level I trauma center, and its trauma pages describe Level I designation as the highest level of accreditation.
How do I find a doctor at UMass Memorial Medical Center?
Use the official UMass Memorial Health Find a Doctor tool or call 855-UMASS-MD. Confirm specialty, campus location, insurance requirements, new-patient availability, referral needs, and appointment type before traveling.
How do I request medical records from UMass Memorial?
Start with the official medical records page. UMass Memorial encourages patients who want a copy for themselves to sign up for myChart and follow instructions to request records. Formal releases may require selecting the correct facility and completing patient information.
Who should I call for financial assistance?
UMass Memorial lists Financial Counseling at 508-334-9300 and email needinsurance@umassmemorial.org. Contact financial counseling early if you are uninsured, underinsured, need help applying for coverage, or cannot afford a bill.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit first. Some areas may restrict flowers, plants, outside food, latex balloons, young children, or strong fragrances because of infection-control, allergy, safety, or patient-specific needs.
Related Massachusetts Medical Center Guides
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