California Pacific Medical Center: Doctors, Hours & MyChart

Independent patient guide for San Francisco, California

California Pacific Medical Center Doctors, Hours, My Health Online & Campus Guide

Use this CPMC guide before calling, driving, using the patient portal, finding a doctor, requesting records, visiting a patient, checking emergency locations or planning care at Sutter Health’s California Pacific Medical Center in San Francisco.

Main number: 415-600-6000 Portal: My Health Online Campuses: Van Ness, Davies, Mission Bernal Hospital campuses open 24 hours

Call CPMC Open My Health Online Open Map

Quick Answer: California Pacific Medical Center Details

California Pacific Medical Center, often called CPMC, is a Sutter Health hospital network in San Francisco with three main hospital campuses: Van Ness, Davies, and Mission Bernal & Orthopedic Institute. The main hospital phone number shown across the official campus pages is 415-600-6000.

Patients often search for California Pacific Medical Center MyChart. The correct Sutter patient portal for CPMC care is My Health Online. Use it to book appointments, message your doctor, view test results, join video visits, schedule labs, renew prescriptions and manage selected billing tasks.

Main CPMC phone 415-600-6000

Main portal My Health Online

Main campus address 1101 Van Ness Avenue, San Francisco, CA 94109

Emergency care CPMC emergency locations are open 24 hours; call 911 for life-threatening symptoms.

Emergency warning: If you may have chest pain, stroke signs, severe breathing trouble, major bleeding, poisoning, seizure, serious trauma, severe allergic reaction, suicidal crisis or a fast-worsening condition, call 911. Do not wait for a portal message, website form, directory page or routine callback.

Quick Navigation

Jump to the exact task you need before visiting or contacting CPMC.

MyChart vs My Health Online Campuses and phone numbers Doctors and appointments Emergency rooms Medical records Billing and insurance Visitor planning Services Official links Map Related guides FAQs

California Pacific Medical Center MyChart or My Health Online?

For most CPMC patients, the correct portal is Sutter Health My Health Online, often shortened to MHO. It is Sutter’s digital patient portal and app. It helps patients manage appointments, messages, test results, prescriptions, video visits, lab scheduling and certain billing tasks.

This matters because “MyChart” is a common search term, but CPMC’s current Sutter route is My Health Online. If you see an old MyChart-looking page, a sponsored result, a third-party login page or a text asking for payment, do not enter private health or payment details until you verify the route through Sutter’s official website.

1 Portal to use Sutter Health My Health Online for CPMC patients.

2 Best for Appointments, messages, results, video visits, prescriptions, lab scheduling and bill payment.

3 Safety check Use official Sutter links before entering login, payment or health information.

Patient task	Best official route	Practical tip
Sign in to portal	My Health Online	Start from Sutter’s official page, not a random search result.
Book or change an appointment	My Health Online or Sutter appointment tools	For urgent symptoms, call or seek emergency care instead of waiting online.
Message a doctor	My Health Online care team messaging	Use messages for routine questions, not emergencies.
Pay a bill	My Health Online or Sutter Guest Pay	If you receive a suspicious text or call, verify through Sutter billing before paying.

CPMC Campuses, Addresses, Phones and Hours

CPMC is not just one building. Sutter lists three main hospital campuses across San Francisco. Hospital campuses are shown as open 24 hours, but outpatient departments, imaging, labs, clinics, records, cafeterias, gift shops and specific service offices may have different hours.

Campus	Official address	Main phone / hours
CPMC Van Ness Campus	1101 Van Ness Avenue, San Francisco, CA 94109	415-600-6000; open 24 hours
CPMC Davies Campus	601 Duboce Avenue, San Francisco, CA 94117	415-600-6000; open 24 hours
CPMC Mission Bernal Campus & Orthopedic Institute	555 San Jose Avenue, San Francisco, CA 94110	415-600-6000; open 24 hours

Campus tip: Always confirm the exact campus before driving. A cardiology, maternity, imaging, surgery, lab, rehab or emergency appointment may be at a different entrance or building than the general hospital address.

California Pacific Medical Center Doctors and Appointments

Sutter’s official doctor search helps patients find doctors and clinicians by name, specialty, location and care need. CPMC’s listed service areas include emergency care, heart and vascular, cancer, gastroenterology, neurology, neurosurgery, orthopedics, pregnancy and childbirth, transplant, primary care, dermatology, endocrinology, urology, women’s health, rehabilitation and more.

A doctor connected to CPMC may not always see patients inside the hospital campus. Some physicians work from separate Sutter clinics, medical office buildings or independent practice locations. Before booking, confirm the doctor’s office address, insurance participation, referral requirement and whether the appointment is in-person or virtual.

Use official search Start with Sutter’s Find a Doctor page and filter by specialty, location and provider availability.

Ask about network Hospital coverage and physician coverage can be different. Confirm both before scheduled care.

Prepare before calling Have insurance plan, reason for visit, preferred campus and referral details ready.

Call script: “Hi, I’m trying to schedule with a California Pacific Medical Center doctor. My insurance is ____. I need help with ____. Which campus or office should I use, and do I need a referral or prior authorization?”

CPMC Emergency Rooms and When to Call 911

CPMC has emergency departments at its main hospital campuses. Sutter location pages show CPMC emergency locations as open 24 hours. Use 911 for symptoms that may be life-threatening, because emergency response is faster and safer than trying to search, call multiple numbers or drive yourself.

Emergency location	Address	Phone / hours
CPMC Emergency, Van Ness Campus	1260 Franklin Street, San Francisco, CA 94109	415-600-3333; open 24 hours
CPMC Emergency, Davies Campus	601 Duboce Avenue, N. Tower Level A, San Francisco, CA 94117	415-600-0600; open 24 hours
CPMC Emergency, Mission Bernal Campus	555 San Jose Avenue, San Francisco, CA 94110	415-641-6625; open 24 hours

Call 911 Chest pain, stroke signs, severe breathing trouble, major bleeding, seizure, poisoning, serious trauma or sudden severe symptoms.

Use ER Serious illness, severe injury, worsening symptoms, dehydration, fractures, head injury or symptoms that cannot wait.

Use portal later After emergency care, use My Health Online for follow-up information, results and non-urgent messages.

Medical Records at California Pacific Medical Center

Sutter Health’s records page explains that medical information is not released without written authorization, except as required or permitted by law. Patients may request records online or submit a completed authorization form by fax or mail.

Sutter says to allow up to 15 calendar days after receiving a written request. The online request tool may require uploading a photo ID, and representatives may ask for additional documentation if you are requesting records for someone else.

Best first route Sutter medical records request page

Records fax 916-736-5499 for completed authorization forms listed by Sutter.

Mailing address Sutter Health System Office, PO Box 619091, Roseville, CA 95661.

What record should you request?

Be specific. A receiving doctor, insurance plan, attorney, disability office or school may not need your full chart. Common useful choices include discharge summary, emergency visit record, operative report, pathology report, radiology report, lab results, immunization history, medication list or radiology images.

Privacy tip: Use Sutter’s official records process and avoid sending protected health information to unverified emails, text links or third-party directory forms.

Billing, Insurance and Payment Safety

Sutter’s billing page says patients can sign in to My Health Online to view and pay a hospital or doctor bill. It also offers Guest Pay for people who need to pay without a My Health Online account.

For scheduled care, insurance can be tricky. A hospital facility, surgeon, anesthesiologist, radiologist, pathologist, emergency physician or ambulance provider may bill separately. Ask both Sutter and your insurance plan before a planned visit.

Insurance call script

“Is CPMC in-network for my exact plan? Is the doctor also in-network? Do I need referral, prior authorization, pre-registration or a specific campus for this service?”

Bill safety script

“I received a bill or text. Can you verify the account from Sutter’s official billing system before I pay? Is this a facility bill, doctor bill or separate provider bill?”

Payment caution: If you get a suspicious text, call or email asking for medical bill payment, do not pay from the message. Go directly to Sutter’s official billing page or call a verified Sutter number.

Visitor Planning, Parking and Campus Arrival

CPMC campus pages include visitor resources such as contact a patient, parking, campus maps, public transportation, food and dining, gift shop, nearby lodging and language assistance depending on the campus. Rules may vary by unit, patient condition, infection-control needs and department.

Before visiting Confirm patient campus, unit, room number, visitor access, masking rules and best entrance.

Bring Photo ID, phone charger, patient room details, medication questions and discharge notes if you are a caregiver.

Ask first Food, flowers, children, overnight stays, large bags, outside medications and medical equipment may have restrictions.

Caregiver tip: If you are helping after discharge, ask for medication changes, warning signs, follow-up appointments, activity limits, wound-care steps and who to call after hours.

Services Patients Commonly Search at CPMC

Sutter’s CPMC page lists a wide range of care areas, including emergency care, heart and vascular, transplant, gastrointestinal care, neuroscience, cancer services, orthopedics, pregnancy and childbirth, primary care, imaging, lab, rehabilitation, women’s health, urology, dermatology, endocrinology and senior services.

Van Ness Campus Major hospital services including maternity, GI, heart, transplant, emergency care and specialty programs.

Davies Campus Emergency care, stroke care, neurological services and rehabilitation-focused programs.

Mission Bernal Emergency services, orthopedic institute, senior-focused emergency care, women’s health and community hospital services.

Labs and imaging Hours vary by location. Some lab appointments can be scheduled through My Health Online when you have an order.

Specialty appointments Use Sutter’s doctor and location search to confirm address, provider and scheduling route.

Records and billing Use Sutter official records and billing pages for secure requests and payments.

California Pacific Medical Center Map

The map below is set to the Van Ness Campus, one of CPMC’s main hospital campuses. If your appointment is at Davies, Mission Bernal, imaging, lab, surgery, maternity, ER or another Sutter office, confirm the exact address before travel.

For Van Ness Main hospital: 1101 Van Ness Avenue. ER entrance listing: 1260 Franklin Street.

For Davies Main campus and ER are listed around 601 Duboce Avenue.

For Mission Bernal Main hospital and emergency listing: 555 San Jose Avenue.

Official California Pacific Medical Center Links

Use official Sutter pages for final decisions because hospital policies, portal tools, parking, visitor access, medical records, billing and accepted insurance details can change.

Official CPMC overview CPMC campuses, services and Sutter hospital overview. CPMC Van Ness Campus Address, phone, hospital hours, amenities and visitor resources. CPMC Davies Campus Address, phone, hospital hours, parking and campus information. CPMC Mission Bernal Campus Address, phone, hospital hours and orthopedic institute information. My Health Online Sutter patient portal for appointments, results, messages and bills. Find a Doctor Search Sutter doctors and clinicians by specialty and location. Request Medical Records Online record request, authorization forms, fax and mailing route. Billing and Insurance Pay bills, check accepted health plans and review billing resources.

Source Verification and Safety Note

Official Sutter Health pages were checked for CPMC campus names, addresses, phone numbers, hospital hours, emergency locations, My Health Online portal, doctor search, medical records, billing and insurance resources before writing this guide.

This page is an independent patient navigation guide. It is not the official Sutter Health or California Pacific Medical Center website and it is not medical advice. Always confirm current policies, appointment instructions, insurance participation, visitor access, records rules and emergency guidance directly with Sutter Health or your clinician.

California Pacific Medical Center FAQs

What is the main phone number for California Pacific Medical Center?

The main phone number shown on the official CPMC campus pages is 415-600-6000.

Where is California Pacific Medical Center located?

CPMC has three main San Francisco hospital campuses: Van Ness Campus at 1101 Van Ness Avenue, Davies Campus at 601 Duboce Avenue, and Mission Bernal Campus & Orthopedic Institute at 555 San Jose Avenue.

Does California Pacific Medical Center use MyChart?

CPMC patients should use Sutter Health My Health Online. Many people search for MyChart, but Sutter’s current portal for CPMC is My Health Online.

How do I find doctors at CPMC?

Use Sutter’s official Find a Doctor page. Search by specialty, provider name, location and care need, then confirm office address, insurance and referral requirements before booking.

Are CPMC hospital campuses open 24 hours?

The official Sutter location pages show the Van Ness, Davies and Mission Bernal hospital campuses as open 24 hours. Outpatient offices, labs and imaging centers may have different hours.

Which CPMC emergency room should I use?

CPMC emergency locations include Van Ness, Davies and Mission Bernal. For life-threatening symptoms, call 911 rather than trying to choose a location yourself.

How do I request CPMC medical records?

Use Sutter Health’s official medical records request page. Sutter provides an online request option and authorization forms that may be submitted by fax or mail.

How long does a Sutter medical record request take?

Sutter says to allow up to 15 calendar days after receiving a written request for medical record copies. You may be notified in advance if fees apply.

Can I pay a CPMC bill online?

Yes. Sutter’s billing page says patients can pay through My Health Online or use Guest Pay without a My Health Online account.

Is this the official California Pacific Medical Center website?

No. This is an independent guide. Use official Sutter Health pages for final decisions about care, appointments, portal access, records, billing, insurance, visitors and emergency services.

Final Summary

For California Pacific Medical Center, remember these key points: main phone 415-600-6000, portal My Health Online, main campuses Van Ness, Davies and Mission Bernal, and emergency locations open 24 hours.

Before visiting, confirm the correct campus, department, entrance, appointment type and insurance network. Use official Sutter pages for portal, records and billing tasks, and call 911 for life-threatening symptoms.