University Health Patient Help Hub
Use this 2026 guide before you call University Health Truman Medical Center, search for MyChart, open the patient portal, find a doctor, request records, pay a bill, visit the ER, park near Hospital Hill, or visit a patient.
Fast portal answer: many patients search “Truman Medical Center MyChart,” but the official University Health Kansas City portal is myUHealth. Use official University Health links before entering private health information.
What Do You Need from University Health Truman?
Is Truman Medical Center the Same as University Health?
Fast answer
Yes. University Health says Truman Medical Center changed its name in 2021. The downtown Kansas City hospital is now listed as University Health Truman Medical Center.
Why users get confused
Older bills, records, directions, doctor pages, insurance references, and search results may still mention Truman Medical Center or TMC Hospital Hill. Use the current official University Health name when requesting care, records, billing help, or directions.
University Health Truman Phone Numbers: Use the Right Line
| Need | Best phone / route | Use it for | Do not use it for |
|---|---|---|---|
| Main hospital | 816-404-1000 | General routing, location help, department transfer. | Life-threatening symptoms. |
| Establish care / find doctor | 816-404-CARE (2273) | Finding a provider or starting care. | Portal login or bill dispute. |
| myUHealth portal | 816-404-8484 | Claiming account, portal use, myUHealth support. | Emergency symptoms. |
| Medical records | 816-404-3125 | Formal record requests and release questions. | Billing, refill or emergency advice. |
| Hospital billing | 816-631-6338 / 844-380-4985 | Facility bills for UHTMC hospital stays, procedures and office-visit facility charges. | Physician/provider bill questions. |
| Academic Physicians billing | 877-988-1890 | University Health Academic Physicians provider/service bills. | Hospital facility bill issues. |
| University Health Physicians billing | 816-404-8188 | University Health Physicians provider/service bills. | Facility bill issues. |
| Financial assistance | 816-404-3000 | Financial assistance, uninsured help, Medicaid help. | Emergency triage. |
| Guest services | 816-404-3325 | Visitor support and guest help. | Medical records or billing. |
| Interpreter services | 816-404-3280 | Language access questions. | Urgent symptoms or appointment diagnosis questions. |
Truman Medical Center MyChart? Use myUHealth
What myUHealth helps with
- Check latest lab results.
- Make an On-Demand Virtual Care appointment.
- Send messages to the care team.
- View and download clinic notes.
- See immunization history.
- Access records from computer, tablet or smartphone.
Sign-up and support
- Self-enroll online; an email address is required.
- Use the HealtheLife mobile app for myUHealth access.
- Email myuhealth@uhkc.org for account questions.
- Call 816-404-8484 during normal business hours for portal help.
- For health-app connections such as Apple Health Records, email myuhealth@uhkc.org.
Doctors, Appointments and Provider Search
Search official providers
Use the official University Health provider directory to search by provider, specialty, condition, or location.
Call to establish care
For help starting care or finding a provider, use 816-404-CARE (2273).
Refills and messages
For prescription refills, University Health says to contact your provider through myUHealth or by phone.
Emergency Department and Level 1 Trauma Center
Use ER / 911 now for
- Chest pain, stroke symptoms, severe breathing trouble or fainting with danger signs.
- Gunshot, stabbing, major trauma, severe burns or serious accident.
- Uncontrolled bleeding, overdose, poisoning, seizure or severe allergic reaction.
- Suicidal crisis, violent behavior, or immediate danger to self or others.
- Rapidly worsening symptoms that cannot wait for a clinic or portal reply.
What makes this ER important
- University Health Emergency Department & Trauma Center is at the downtown Kansas City campus.
- The official page lists it as a large 48-bed facility serving about 62,000 people a year.
- University Health says it is the only Missouri-designated Level 1 Trauma Center.
- Emergency Department & Trauma Center phone: 816-404-1524.
Medical Records: Portal First, Formal Request When Needed
| Record need | Best route | What to prepare | Warning |
|---|---|---|---|
| Fast access to available records | myUHealth | Portal account and email access. | Portal access is usually faster than formal release for records already available there. |
| Formal medical records copy | Online medical-record request | Government-issued ID. | Use this if portal records are not enough. |
| Paper form request | Authorization form | Completed, signed form; English or Spanish form available. | Incomplete forms delay release. |
| Fax request | 816-404-3142 | Signed authorization and required details. | Faxed third-party requests may take longer. |
| Mail request | Release of Information/HIM Department, 2301 Holmes St., Kansas City, MO 64108 | Signed authorization and clear delivery instructions. | Mail takes longer than portal access. |
| In-person request | 2301 Holmes St. | Photo ID and HIPAA authorization. | Call 816-404-3125 before coming if unsure. |
| Attorney/insurance request | MRO Requester Portal | Authorization, request letter, representation letter, supporting documentation. | Requester portal may require login and fees. |
Billing: Facility Bills vs Physician Bills
Hospital facility bill
University Health Truman Medical Center facility bills can include office visits, procedures and hospital stays. Billing questions: 816-631-6338 or 844-380-4985.
Provider bill
Physician/provider services may bill separately. University Health Academic Physicians billing: 877-988-1890. University Health Physicians billing: 816-404-8188.
Financial help
Financial assistance is listed at 816-404-3000, and University Health says financial counselors can also assist with Medicaid.
Before paying, check these
- Look at the top-left of your statement to identify which bill type it is.
- Facility bill may be different from provider/doctor bill.
- Patient ID may be different depending on statement type.
- Ask whether insurance has finished processing.
- Ask for financial assistance if uninsured or unable to pay.
- Ask for itemized details if the bill does not make sense.
Visitor Rules: What to Know Before You Go
| Visitor question | Official-style answer | Best action |
|---|---|---|
| General visiting hours | General visiting hours are listed as 6:00 AM to 8:30 PM. | Call the unit because some areas may use alternative times. |
| How many visitors? | Patients are limited to two visitors in the room at any one time. | Coordinate family visits to avoid crowding. |
| Children visiting | Visitors age 13 or younger must be accompanied and supervised by an adult. | Confirm unit-specific rules before bringing children. |
| Food or gifts | Visitors should check with the nursing unit before bringing food or gifts. | Some patients have special diets or restricted items. |
| Maternity after 8:30 PM | After-hours visitors must check in at the security booth outside the Emergency Department main entrance on Holmes Street. | Ask Birthplace/NICU staff for current instructions. |
| ICU/CCU | Critical Care Units have open visiting with restrictions. | Always check with the nurse first. |
Cafeteria, Interpreter Services, Guest Help and Transportation
Cafeteria
The UHTMC cafeteria is on the ground floor. Weekday meals include breakfast 6:30-10 AM, lunch 11 AM-3 PM, dinner 4-7 PM, and late night 7-11 PM. Weekend breakfast is 8-10 AM, and lunch/dinner is 11 AM-7 PM.
Vending
Vending machines with snacks, cold foods and drinks are on the ground floor and available 24 hours a day.
Interpreter services
University Health offers professional interpreters, including on-site Spanish 24/7, Arabic weekdays 8 AM-4:30 PM, ASL as needed, and 24/7 telephone/video interpreting in more than 350 languages.
Interpreter phone
Ask any care-team member on arrival, or call 816-404-3280 for additional interpreter and translation information.
Guest services
Guest services is listed at 816-404-3325. Use it for visitor support, wayfinding and patient/family help.
Transportation help
University Health lists transportation services under patient resources. Ask before your appointment if transportation is a barrier.
Services at University Health Truman Medical Center
The official location page describes UHTMC as an academic medical center in the UMKC Health Sciences District just south of Downtown Kansas City. Service availability, clinic hours and referrals can change, so verify with the official service page or provider office.
Emergency care, Level 1 trauma, telehealth.
Cardiology, cardiac catheterization, cardiac rehab, cardiac testing, vascular care.
Maternity, high-risk pregnancy, OB-GYN, lactation services, NICU.
Endocrinology, gastroenterology, infectious disease, HIV services, nephrology, neurology, pulmonology, sleep medicine.
Surgical care, neurosurgery, rehabilitation, podiatry.
Medical imaging, laboratory, Walgreens pharmacy, medication assistance program pharmacy.
Behavioral health services and community health resources.
LGBTQ care and interpreter/language-access support.
Official Links After You Know the Right Route
Map and Directions
Confirm exact clinic, building, parking/entrance, appointment time, visitor rules, and records/billing documents.
The campus is in the UMKC Health Sciences District near Downtown Kansas City, so confirm whether you need UHTMC, a clinic, testing center, or another nearby health facility.
Do not drive yourself if symptoms make driving unsafe. Call 911.
Helpful Official Video
This official University Health video helps explain the Truman Medical Centers to University Health name change. It is useful for patients confused by old Truman/TMC references, but always use the official University Health pages above for current portal, phone, records, billing and visitor details.
University Health Truman Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m a University Health Truman Medical Center patient and I need help with myUHealth. My issue is [enroll / login / lab results / clinic notes / app connection]. What is the correct next step?Doctor search
Hi, I need help finding a University Health provider for [condition/specialty]. Can you confirm accepting-new-patient status, location, insurance, referral need and appointment options?Medical records
Hi, I need records from University Health Truman Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use myUHealth, online request, fax, mail or in-person HIPAA authorization?Billing
Hi, I received a University Health statement. Is this a facility bill, Academic Physicians bill, or University Health Physicians bill? Has insurance processed it, and can I request financial assistance or an itemized review?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm current visiting hours, two-visitor rule, child visitor rules, food/gift restrictions and where I should check in?Interpreter
Hi, I need interpreter support for [language/ASL] at University Health Truman Medical Center on [date]. Can you confirm how to request it before arrival and at check-in?University Health Truman Medical Center FAQ
Where is University Health Truman Medical Center located?
University Health Truman Medical Center is located at 2301 Holmes Street, Kansas City, MO 64108.
What is the main phone number for University Health Truman Medical Center?
The main phone number is 816-404-1000.
Is Truman Medical Center now University Health?
Yes. University Health says Truman Medical Center changed its name in 2021. The downtown Kansas City hospital is now officially listed as University Health Truman Medical Center.
Does University Health Truman Medical Center use MyChart?
Many patients search for MyChart, but the official University Health Kansas City portal is myUHealth. Use myUHealth for University Health Truman Medical Center portal tasks.
What can I do in myUHealth?
myUHealth lets patients check lab results, make On-Demand Virtual Care appointments, send messages to the care team, view and download clinic notes, and see immunization history.
Who do I call for myUHealth portal help?
For myUHealth questions, call 816-404-8484 during normal business hours or email myuhealth@uhkc.org.
How do I find a doctor at University Health?
Use the official University Health provider directory or call 816-404-CARE (2273) to establish care or find a provider.
What is the emergency department phone number?
The University Health Emergency Department & Trauma Center phone is 816-404-1524. For life-threatening symptoms, call 911.
Is University Health Truman a Level 1 trauma center?
University Health says its Emergency Department & Trauma Center is the only Missouri-designated Level 1 Trauma Center.
How do I request medical records?
Use myUHealth first for available records. For formal records, submit an online request with a government-issued ID, download and submit an authorization form by fax to 816-404-3142, mail it to Release of Information/HIM Department at 2301 Holmes St., Kansas City, MO 64108, or complete a HIPAA authorization in person.
What is the medical records phone number?
Call 816-404-3125 for medical records request information.
Who do I call for billing questions?
For University Health hospital facility billing, call 816-631-6338 or 844-380-4985. For University Health Academic Physicians billing, call 877-988-1890. For University Health Physicians billing, call 816-404-8188.
Does University Health offer financial assistance?
Yes. University Health lists financial assistance at 816-404-3000 and says financial counselors can also assist with applying for Medicaid.
What are general visiting hours?
General visiting hours are listed as 6:00 AM to 8:30 PM. Individual care areas may establish alternative visiting times as needed.
Does University Health provide interpreter services?
Yes. University Health offers professional medical interpreters and translation support, including Spanish 24/7, Arabic Monday-Friday 8 AM-4:30 PM, ASL as needed, and 24/7 telephone/video interpreting in more than 350 languages. For more information, call 816-404-3280.