Hendrick Medical Center: MyChart, Doctors & Phone 2026

by
Independent Hendrick patient navigation guide

Hendrick Medical Center: Portal, Doctors, Phone, Hours & Visit Help

This guide helps patients and families quickly find the correct Hendrick route for portal login, doctors, phone numbers, entrance hours, visitor hours, emergency access, medical records, billing, map directions and official patient links.

Main phone: 325-670-2000 Address: 1900 Pine St. Hospital portal: FollowMyHealth Clinic portal: Athenahealth
Official Hospital Page Patient Portal Help Open Map
Emergency warning: for chest pain, stroke symptoms, severe breathing trouble, major bleeding, poisoning, serious injury, seizure, suicidal crisis or any rapidly worsening condition, call 911 now. Do not wait for a portal reply, routine office call or website answer.

Quick Answer: Hendrick Medical Center Details Patients Need Most

Hendrick Medical Center is located at 1900 Pine St., Abilene, TX 79601. The main phone number listed by Hendrick Health is 325-670-2000. For online patient access, Hendrick’s official portal page points hospital-service patients to FollowMyHealth and Hendrick Clinic patients to Athenahealth.

Many people search “Hendrick Medical Center MyChart,” but Hendrick’s current official patient portal page does not present MyChart as the main public route. For this article, the safer user-first wording is: “Hendrick patient portal,” “FollowMyHealth for Hendrick Health services,” and “Athenahealth for Hendrick Clinic provider visits.”

Hospital Hendrick Medical Center 1900 Pine St.
Abilene, TX 79601
Phone Main number 325-670-2000
Portal FollowMyHealth / Athenahealth Use the correct portal based on hospital service vs Hendrick Clinic care.
Visiting General visiting hours 6 a.m. – 10 p.m., with department-specific limits possible.

What Should You Do First Before Visiting Hendrick Medical Center?

The fastest route depends on why you need Hendrick. Emergency care, portal access, a clinic appointment, medical records, billing and visitor questions all use different official paths.

I need emergency care now

Call 911 for life-threatening symptoms. Hendrick’s hospital page says the Emergency Department entrance is open for emergencies only and patients who feel they are having a medical emergency should proceed to the Emergency Department.

Do not use FollowMyHealth, Athenahealth, contact forms or online directories for emergency symptoms.

I searched for Hendrick MyChart or patient portal

Use Hendrick’s official patient portal page. Hospital-service patients are directed to FollowMyHealth. Hendrick Clinic provider patients are directed to Athenahealth.

If you are not sure which portal applies, ask whether your care was billed as Hendrick Health hospital services or Hendrick Clinic provider services.

Open Hendrick patient portal page
I need a doctor, specialist or appointment

Use the official Find a Provider directory. It lets patients search by name, specialty, gender, location distance, ZIP code, keywords, language, affiliation and whether to show only Hendrick Clinic providers.

Before booking, confirm the exact office, insurance coverage, referral requirements, records needed and whether the provider is accepting new patients.

Search Hendrick providers
I need medical records or billing

Use Health Information Management for records and the official billing page for hospital bills, clinic bills, customer service, financial counseling and resource assistance.

Bring or provide clear identification when requesting protected health information. For billing, know whether the statement is for hospital services, Hendrick Clinic, anesthesia, outpatient tests or a physician group.

Hendrick Medical Center MyChart Search: What Portal Should Patients Use?

If a visitor searches “Hendrick Medical Center MyChart,” the article should not send them to a random MyChart login. Hendrick’s official patient portal page lists two main portal routes: FollowMyHealth for Hendrick Health services and Athenahealth for Hendrick Clinic provider care.

Hospital-service portal FollowMyHealth

Hendrick says FollowMyHealth gives access to personal health records from a computer, smartphone or tablet. It can show conditions, medications, allergies, immunizations, test and lab results, vitals and documents.

Technical support: 1-888-670-9775, Monday-Friday, 7 a.m. – 7 p.m. Connection questions: 325-670-2915.

Clinic-provider portal Athenahealth

Hendrick Clinic patients are directed to Athenahealth for clinic-provider portal access. This may apply when the bill, visit or records request relates to a Hendrick Clinic provider rather than hospital services.

If you are unsure, compare your statement, appointment reminder and provider name before logging into the wrong portal.

Portal safety note: FollowMyHealth and Athenahealth are for non-urgent health information tasks. For emergency symptoms, call 911 or use emergency care.
Open Official Portal Page FollowMyHealth Login

How to Find Hendrick Medical Center Doctors and Providers

The best route for Hendrick doctors is the official Find a Provider page. This is safer than relying on old third-party directories because provider locations, specialties, phone numbers, affiliations and appointment availability can change.

Step 1 Search by need Use specialty terms such as cardiology, orthopedics, OB/GYN, pulmonology, surgery, pediatrics, radiology, primary care or emergency medicine.
Step 2 Check location Hendrick Health includes hospital, clinic and outpatient locations. Confirm whether the visit is at 1900 Pine St., Hendrick Medical Center South, a clinic office or another site.
Step 3 Confirm appointment rules Ask about referral needs, insurance, records, imaging, online scheduling, provider availability and whether the office is accepting new patients.
Phone script: “Hi, I need an appointment for [reason]. Can you confirm the correct provider, exact location, whether my insurance is accepted, whether a referral is required, and what records I should bring?”
Open Find a Provider Check Locations

Hendrick Medical Center Phone Numbers and Contact Routes

Start with the main hospital number if you are unsure which department handles your issue. Use direct department numbers only when your need clearly matches that department.

Need Official route How to use it
Main hospital 325-670-2000 Use for general Hendrick Medical Center routing, operator help, department transfer and location confirmation.
Patient room information 325-670-2121 from 8:30 a.m. – 8:30 p.m.; after hours use operator. Use when you do not know the patient’s room number and need visitor contact routing.
FollowMyHealth technical help 1-888-670-9775 Use for FollowMyHealth technical questions. Hendrick lists Monday-Friday, 7 a.m. – 7 p.m.
FollowMyHealth connection questions 325-670-2915 Use for questions about connecting your FollowMyHealth account to Hendrick Health.
Medical records / release of information 325-670-2401 Use for release-of-information questions and paper records. Fax routes are listed on Hendrick’s official records page.
Billing customer service 325-670-2437 or 1-800-670-0412 Use for statements, payment questions, account help and billing clarification.
Financial counselor / resource assistance 325-670-4160 Use if you cannot pay your patient portion in full or need resource assistance options.

Hendrick Medical Center Hours, Entrances and Visitor Planning

Hendrick Medical Center has different public entrance hours for the main hospital buildings. Do not assume every door is open all day. Use the correct entrance based on your appointment, patient room, department or emergency need.

Area Listed hours / detail Patient tip
Parker / Main Entrance 1900 Pine St.; 5:30 a.m. – 11 p.m. Use for many main-hospital visits, but confirm your exact department before arrival.
Shelton Building 2000 Pine St.; Monday-Friday, 7 a.m. – 5 p.m. Check appointment instructions because building access is weekday-limited.
Jones Building 1924 Pine St.; Monday-Friday, 5 a.m. – 5:30 p.m. Useful for specific hospital services, but confirm entrance and parking before travel.
General visiting hours 6 a.m. – 10 p.m. Department restrictions can apply. ICU, labor and delivery, NICU and isolation situations may differ.
Emergency Department entrance Open for emergencies only. For life-threatening symptoms, call 911. Do not park far away if emergency drop-off is safer.
Visitor rules can change for infection control, patient preference, department capacity or special units. Before bringing children, food, flowers, multiple visitors or overnight items, check the official visitation page or call the hospital.

Emergency Department and When to Use It

Hendrick Medical Center’s location page states that the Emergency Department entrance is open for emergencies only. If you feel you are having a medical emergency, the official instruction is to proceed to the Emergency Department.

Use emergency care or call 911 for
Chest pain, chest pressure, fainting or suspected heart attack.
Stroke signs such as facial droop, arm weakness, confusion or trouble speaking.
Severe breathing trouble, blue lips, choking or severe allergic reaction.
Major bleeding, serious injury, seizure, poisoning or overdose.
Suicidal crisis, violent safety risk or rapidly worsening symptoms.
Do not delay emergency care for
Portal login problems.
Routine provider messages.
Online doctor-directory searches.
Billing questions.
Waiting for a regular clinic callback.
ER triage reminder: emergency departments do not work like a normal appointment line. Patients with life-threatening symptoms may be treated before patients who arrived earlier with less urgent symptoms.

Medical Records at Hendrick Medical Center

Hendrick’s medical records page explains that protected health information is kept by Health Information Management and is not released without written consent except as required by law. It also says no PHI will be released without picture ID with signature for identity confirmation.

Hendrick Health records Health Information Management Hendrick Service Center
4310 Buffalo Gap Road
Abilene, TX 79606
Phone: 325-670-2401
Fax: 325-670-6558
Email: hendrickroiab@hendrickhealth.org
Hendrick Clinic records Clinic medical records route Hendrick Clinic
4310 Buffalo Gap Road, Suite 2000
Attn: Medical Records
Abilene, TX 79606
Email: hendrickclinicROI@hendrickhealth.org
Records tip: ask the receiving doctor what they actually need before requesting everything. For many referrals, the most useful items are discharge summaries, lab results, imaging reports, operative reports, medication lists and recent specialist notes.
Official Medical Records Page Check Portal Options

Billing, Online Bill Pay, Insurance and Financial Help

Hendrick’s billing page separates hospital services, Hendrick Clinic services and Hendrick Medical Supply payments. That distinction matters because a single medical visit can create more than one statement.

Hospital services bill Use the hospital services bill-pay route for emergency room visits, inpatient stays, diagnostic testing, lab work and physical therapy.
Clinic services bill Use Hendrick Clinic’s portal route when your bill is for services from a Hendrick Clinic provider.
Financial counselor If you cannot pay your patient portion in full, Hendrick lists resource assistance at 325-670-4160.
Billing organization tip: keep your statement, insurance card, date of service, facility name, patient name, claim number, explanation of benefits, receipts and call notes together. Before paying a large balance, ask whether insurance has fully processed the claim.
Separate bill warning: hospital, emergency physician, radiology, pathology, anesthesiology, clinic provider and outpatient services may not always appear on one statement. Call the number shown on the exact bill you received.
Official Billing Page Price Transparency

Before You Visit: Hendrick Patient Checklist

A few minutes of preparation can prevent wrong-entrance problems, portal confusion, missed paperwork and avoidable billing stress.

Confirm the exact building Hendrick lists Parker/Main, Shelton and Jones entrances with different access hours. Match your appointment to the right building.
Bring ID and insurance Carry photo ID, insurance card, referral or authorization paperwork, and worker’s compensation details if relevant.
Prepare medication details Bring a list of prescriptions, over-the-counter medicines, supplements, allergies, pharmacy and recent medication changes.
Choose the right portal Use FollowMyHealth for Hendrick Health services and Athenahealth for Hendrick Clinic provider care.
For a doctor visit: ask whether outside records, imaging or lab results should be sent before the appointment.
For a hospital visit: ask which entrance and parking area are best for your department.
For records: know the date range, visit type and exact record type you need.
For billing: identify whether the bill is hospital, clinic, medical supply, anesthesia, outpatient testing or another physician group.
For visitors: confirm room number, unit rules and whether the patient can receive visitors before driving.

Hendrick Medical Center Map and Directions

The map below is focused on the main Hendrick Medical Center location at 1900 Pine St., Abilene, TX 79601. If your appointment is at Hendrick Medical Center South, Brownwood, Shelton Building, Jones Building or a Hendrick Clinic office, confirm the exact address before leaving.

Map tip: do not type only “Hendrick” into maps when you have a specialist appointment. Hendrick Health has multiple locations, and the right entrance can depend on the department.

Source Verification and Editorial Notes

This independent guide was written from official Hendrick Health pages for Hendrick Medical Center location details, entrance hours, visitor hours, patient portal routes, provider search, medical records, billing, patient contact and patient resources.

The article intentionally avoids calling the portal “Hendrick MyChart” because Hendrick’s official patient portal page points users to FollowMyHealth for Hendrick Health services and Athenahealth for Hendrick Clinic care. Always verify current details with Hendrick Health before visiting, logging in, paying a bill or submitting private information.

Hendrick Medical Center FAQs

What is the main phone number for Hendrick Medical Center?

The main phone number listed for Hendrick Medical Center is 325-670-2000. Use it for general hospital routing, operator help and department transfer when you are not sure which direct number applies.

Where is Hendrick Medical Center located?

Hendrick Medical Center is located at 1900 Pine St., Abilene, TX 79601. Confirm your exact building and entrance before traveling because Hendrick has multiple entrances and locations.

Does Hendrick Medical Center use MyChart?

Hendrick’s official patient portal page does not present MyChart as the main public route. Hendrick Health services use FollowMyHealth, while Hendrick Clinic provider care is connected with Athenahealth.

What is FollowMyHealth at Hendrick?

FollowMyHealth is Hendrick’s portal route for Hendrick Health services. It can show health information such as conditions, medications, allergies, immunizations, test and lab results, vitals and documents.

What is Athenahealth at Hendrick?

Athenahealth is the portal route Hendrick lists for Hendrick Clinic provider care. Use it when your care or bill relates to a Hendrick Clinic provider.

How do I find Hendrick doctors?

Use Hendrick Health’s official Find a Provider page. You can search by name, specialty, gender, location distance, ZIP code, keyword, language, affiliation and Hendrick Clinic provider status.

What are Hendrick Medical Center visiting hours?

Hendrick Medical Center lists general visiting hours as 6 a.m. to 10 p.m. Department-specific restrictions may apply, so check official visitation guidance before visiting.

What are Hendrick Medical Center entrance hours?

The Parker/Main Entrance at 1900 Pine St. is listed as 5:30 a.m. to 11 p.m. The Shelton Building is listed Monday-Friday, 7 a.m. to 5 p.m. The Jones Building is listed Monday-Friday, 5 a.m. to 5:30 p.m.

How do I request Hendrick medical records?

Use Hendrick’s Health Information Management route. Hendrick lists the Hendrick Service Center at 4310 Buffalo Gap Road, Abilene, TX 79606, phone 325-670-2401, for release-of-information questions.

Who do I call for Hendrick billing questions?

Hendrick lists billing customer service at 325-670-2437 or 1-800-670-0412. For resource assistance or financial counseling, Hendrick lists 325-670-4160.

Independent Guide Disclaimer

Medical-Centers.org is an independent informational guide and is not affiliated with Hendrick Medical Center, Hendrick Health, FollowMyHealth, Athenahealth, any hospital, insurer, government agency, portal provider or medical provider.

This page is not medical advice, billing advice, insurance advice or emergency guidance. For diagnosis, treatment, medication instructions, test-result interpretation, billing decisions, insurance coverage, visitor approval, records release or emergency care, use official Hendrick Health resources or speak with a qualified professional. For emergencies, call 911.

Final Summary

For Hendrick Medical Center, the key patient details are simple: the main hospital is at 1900 Pine St., Abilene, TX 79601, the main phone number is 325-670-2000, general visiting hours are listed as 6 a.m. – 10 p.m., and the main official portal route is FollowMyHealth for Hendrick Health services.

For Hendrick Clinic provider care, use the Athenahealth route. For doctors, use the official Find a Provider page. For records, use Health Information Management. For billing, start with Hendrick’s official billing page or customer service. For emergency symptoms, call 911 or use the Emergency Department instead of waiting for portal or phone replies.

Leave a Comment