Mary Greeley Medical Center: MyChart, Doctors & Phone 2026

by
Ames, Iowa patient guide

Mary Greeley Medical Center: MyChart, doctors, phone, records and visit planning

This independent guide helps patients and visitors quickly find Mary Greeley Medical Center’s main phone number, MyChart portal, doctor search, appointment route, medical records, billing, financial assistance, parking, emergency directions and official patient links.

Main campus: 1111 Duff Avenue Main phone: 515-239-2011 Portal: MyChart Iowa Records: HIM 515-239-2046
Open official MGMC site Open MyChart Open map
Emergency warning: call 911 now for chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, poisoning, seizure, sudden confusion, severe allergic reaction, suicidal crisis or any rapidly worsening condition. Do not wait for MyChart, an online form, First Nurse, a web page or a routine callback.

Quick answer: Mary Greeley Medical Center details patients need most

Mary Greeley Medical Center is located at 1111 Duff Avenue, Ames, Iowa 50010. The main phone number shown by Mary Greeley is 515-239-2011. For most visits, Mary Greeley directs patients to use the free parking ramp across the street south of the medical center, while some appointments may be closer to the North Addition entrance.

For online records and routine portal tasks, use MyChart. Mary Greeley describes MyChart as a joint service of Mary Greeley and McFarland Clinic. In the mobile app, select Mary Greeley/McFarland Clinic as your provider. MyChart should be used for routine portal tasks, not emergencies.

HospitalMary Greeley Medical Center
Address1111 Duff Avenue, Ames, IA 50010
Main phone515-239-2011
MyChartMyChart Iowa for Mary Greeley / McFarland Clinic
DoctorsSearch by name, specialty, city or ZIP code
Medical recordsHIM phone: 515-239-2046 · fax: 515-239-2049
Business officeBilling / financial questions: 515-239-2111
First NurseAmes: 515-239-6877 · Central Iowa toll-free: 800-524-6877

Quick navigation

Use these shortcuts based on what you need. This page is designed for patients, caregivers and visitors who want the right Mary Greeley route before calling, logging in or driving to the campus.

What to do first before you call or visit

The fastest route depends on your exact need. A MyChart password problem, a doctor appointment, an emergency symptom, a medical-records request, a bill, a parking question and a visitor question should not all go through the same workflow.

If you need the portal Use MyChart Iowa and choose Mary Greeley/McFarland Clinic in the mobile app. Use the help form or MyChart assistance route for login problems.
If you need a doctor Use Mary Greeley’s Find a Doctor search by name, specialty, city or ZIP code, then confirm phone, location and referral requirements.
If symptoms are serious Call 911 for life-threatening symptoms. First Nurse is useful for health questions, but it does not replace 911.
Call script: “Hi, I’m calling Mary Greeley Medical Center about [MyChart / doctor appointment / medical records / billing / emergency department directions / visitor question]. Can you connect me to the correct department?”

Mary Greeley Medical Center MyChart login and patient portal help

Mary Greeley’s MyChart portal is a joint service with McFarland Clinic. It gives patients secure online access to portions of their medical record. The official MyChart Iowa login also supports Pay as Guest, proxy access and account help.

Use MyChart for
  • Reading hospital discharge instructions.
  • Requesting medical appointments.
  • Viewing upcoming appointments.
  • Viewing your health summary.
  • Viewing test results.
  • Viewing past immunizations.
  • Requesting prescription renewals.
  • Communicating electronically and securely with your doctor’s office.
  • Viewing billing information and using Pay as Guest when appropriate.
MyChart setup notes
  • You may receive an activation code during a hospital or clinic visit.
  • If you do not have a code, use the official sign-up route or ask during your next visit.
  • Proxy access may help a parent, guardian or approved caregiver view family member records.
  • Proxy forms and legal documents may be required for certain access requests.
  • In the MyChart mobile app, select Mary Greeley/McFarland Clinic as the provider.
Portal safety: MyChart is not an emergency response tool. For severe or rapidly worsening symptoms, call 911 or use emergency care instead of waiting for a portal message.

Mary Greeley Medical Center doctors and appointment search

Mary Greeley’s official Find a Doctor page lets users search for doctors by name, specialty, location or ZIP code. This is safer than relying only on third-party doctor listings because provider locations, phone numbers, specialties and affiliations can change.

Primary care search Use the directory when looking for family medicine, internal medicine, pediatrics or a doctor for ongoing care.
Specialty search Use the specialty filter for areas such as cancer care, orthopedics, cardiac care, pregnancy and birth, surgery or other services.
Hospital follow-up If you were discharged from Mary Greeley, use your discharge instructions first because they may name a specific doctor, clinic or timeframe.

Questions to ask before booking

  • Is this provider accepting new patients?
  • Is the appointment at 1111 Duff Avenue or another clinic/building?
  • Do I need a referral from primary care?
  • Does my insurance require prior authorization?
  • Can I request or manage this appointment through MyChart?
  • Should I bring outside imaging, lab results, medication bottles or discharge papers?
Appointment note: Mary Greeley says non-urgent appointments can be requested online for certain services not requiring a physician referral, and that MyChart is an easy secure route to request appointments. For urgent needs, call by phone.

Emergency department directions, First Nurse and when to call 911

Mary Greeley’s directions page includes driving directions to the emergency department parking area at the main campus. For life-threatening symptoms, call 911. Do not drive yourself if your condition could suddenly worsen.

Call 911 for
  • Chest pain, pressure or possible heart attack symptoms.
  • Stroke signs such as face drooping, arm weakness or speech trouble.
  • Severe breathing problems.
  • Major bleeding, serious injury, severe burns or poisoning.
  • Seizure, sudden confusion, fainting or severe allergic reaction.
  • Suicidal crisis or rapidly worsening symptoms.
Use non-emergency routes for
  • Routine prescription refills.
  • MyChart password or activation problems.
  • Billing questions.
  • Medical-records copies.
  • Stable symptoms that can wait for provider advice.
  • Work forms, school forms or routine appointment changes.

First Nurse phone line

Mary Greeley’s First Nurse Call Center is a free, confidential health information service staffed by registered nurses. It is available evenings, weekends and holidays for health questions, resources and referrals. It does not replace care from your provider and does not replace 911.

First Nurse numbers: Ames: 515-239-6877. Toll-free in Central Iowa: 800-524-6877. Be ready to give your physician’s name, current medications and the health problem you are experiencing.

Mary Greeley medical records: MyChart vs formal records request

For quick access, start with MyChart because it can show portions of your record. For a complete formal record copy, use Mary Greeley’s Health Information Management process. Mary Greeley says patient medical records are maintained by HIM and retained for 10 years as required by Iowa law.

Need Best route Useful detail
Quick result or visit summary MyChart Good for test results, appointments, immunizations, discharge instructions and health summaries when available.
Complete medical-record copy HIM release form The release form must be completed and signed to be processed.
Pick up records Health Information Management Valid picture ID is required when picking up records.
Records questions Call 515-239-2046 HIM hours are listed Monday–Friday, 8 AM–4 PM.
Send form Email or fax Mary Greeley lists fax 515-239-2049 and email yourhealth.medicalrecords@mgmc.com.
Records checklist: patient legal name, date of birth, contact number, dates of care, department/location, record type, recipient details, signature, photo ID if required and caregiver/legal authorization if requesting for someone else.

Billing, online bill pay, insurance and financial assistance

Mary Greeley offers online bill pay and says patients with a MyChart account can see a real-time balance, create a payment plan and store credit-card information. Guest payment is also available without signing in.

Business Office For billing questions, Mary Greeley lists 515-239-2111. You can also use MyChart Message Center and choose “Ask Customer Service.”
Financial assistance Mary Greeley says financial counselors can help facilitate the financial assistance application process for eligible patients.
Insurance warning Mary Greeley says it will no longer be a participating provider in the Aetna Medicare Advantage network effective January 1, 2026.

Before paying a confusing bill

  • Check whether insurance has finished processing.
  • Ask whether the bill is a hospital bill, physician bill, radiology bill, anesthesia bill, pathology bill, surgeon bill or emergency physician bill.
  • Ask for an itemized statement if the total does not make sense.
  • Ask whether financial assistance or a payment plan may apply.
  • Use official Mary Greeley or MyChart payment links before entering card details.
  • Keep call dates, representative names, reference numbers and copies of statements together.
Separate bill reminder: Mary Greeley’s billing FAQ says most physician services, including radiologists, anesthesiologists, pathologists, emergency department physicians, surgeons and consulting specialists, are not included on the Mary Greeley bill and may arrive separately.

Parking, entrances and directions for Mary Greeley Medical Center

Mary Greeley says most visits to the main campus at 1111 Duff Avenue should use the free parking ramp across the street south of the medical center. For some appointments, the North Addition entrance may be more convenient.

Main entrance planning
  • For most visits, use the parking ramp and follow signs to the medical center’s main entrance.
  • If coming from Interstate 35, Mary Greeley directs drivers to Exit 113 toward E. 13th Street into Ames.
  • If coming from US Highway 30, directions route toward I-35 N and then E. 13th Street.
  • Take a photo of your parking level, row and entrance before leaving your car.
Emergency department planning
  • Follow signs to the emergency department parking area.
  • Mary Greeley’s directions route drivers from Duff Avenue to E. 11th Street, then into the emergency department parking area.
  • For dangerous symptoms, call 911 instead of trying to self-navigate.
  • If your symptoms worsen while waiting, tell clinical staff immediately.
Visitor tip: ask the patient’s unit or registration desk which entrance is best before you leave home, especially if you are visiting after hours, going to the North Addition, or coming for a specific department.

Visitor help, patient rights and what to bring

Mary Greeley recognizes the therapeutic role visitors can play in patient recovery and states that patients may receive visitors consistent with patient preferences, including a spouse, domestic partner, family member or friend. Actual access can still depend on patient condition, unit rules, safety needs and infection-control guidance.

Bring for care
  • Photo ID and insurance card.
  • Current medication list with doses.
  • Allergy list and pharmacy name.
  • Appointment reminder or MyChart message.
  • Referral or authorization if required.
  • Outside records, imaging reports or discharge papers if relevant.
  • Phone charger and emergency contact information.
Ask before visiting
  • Which entrance should I use?
  • Is the patient accepting visitors?
  • Are there unit-specific visitor limits?
  • Can I bring flowers, food, children or overnight items?
  • Is the patient in isolation or a restricted unit?
  • Should I call before traveling?
Safety note: do not visit if you have fever, cough, vomiting, diarrhea, flu-like symptoms or another contagious illness unless the care team specifically instructs you what to do.

Map: Mary Greeley Medical Center main campus

The map below is for the main Mary Greeley Medical Center campus at 1111 Duff Avenue, Ames, IA 50010. For off-campus departments, East Building, Medical Arts Building, hospice house or specialty offices, use the exact address listed in your appointment instructions.

Official Mary Greeley links

Use official Mary Greeley and MyChart links for final confirmation before logging in, sending private information, visiting, paying a bill or requesting medical records.

Mary Greeley Medical Center official site Main hospital website with phone, care services, patient resources and official navigation. MyChart Iowa login Official MyChart portal for Mary Greeley, McFarland Clinic and Ames Surgery Center. MyChart patient portal guide Mary Greeley’s official explanation of MyChart features, proxy access and mobile app setup. Find a Doctor Search Mary Greeley doctors by name, specialty, city or ZIP code. Make an Appointment Official appointment route for non-urgent requests and provider phone lookup. Medical Records HIM release forms, phone, fax, email and records guidance. Billing, Insurance & Financial Assistance Business office, online bill pay, financial help and insurance updates. Main campus directions Parking ramp, main entrance, North Entrance and emergency department directions. First Nurse Evening, weekend and holiday nurse phone advice for non-life-threatening health questions. Visitation Rights Official patient visitation rights and support-person guidance.

Common mistakes to avoid with Mary Greeley Medical Center

Using the wrong MyChart provider In the MyChart app, select Mary Greeley/McFarland Clinic. Do not use a random portal result from ads or unrelated organizations.
Sending emergency symptoms through MyChart Portal messages are not for emergencies. Call 911 for severe or rapidly worsening symptoms.
Assuming one bill covers everything Mary Greeley says physician services may be billed separately from the hospital bill.
Requesting vague records A focused request with date range and record type is usually easier to process than asking for “everything.”
Ignoring the Aetna Medicare Advantage update Mary Greeley says it will no longer participate in the Aetna Medicare Advantage network effective January 1, 2026. Affected members should review official guidance.
Going to the wrong entrance Main entrance, North Addition and emergency department parking are different. Check your appointment details before driving.

Mary Greeley Medical Center FAQs

Where is Mary Greeley Medical Center located?

Mary Greeley Medical Center is located at 1111 Duff Avenue, Ames, Iowa 50010.

What is the main phone number for Mary Greeley Medical Center?

The main phone number listed by Mary Greeley Medical Center is 515-239-2011.

Does Mary Greeley Medical Center use MyChart?

Yes. Mary Greeley uses MyChart as a joint service with McFarland Clinic. The MyChart Iowa login also references McFarland Clinic, Mary Greeley Medical Center and Ames Surgery Center.

What can I do in Mary Greeley MyChart?

You can view test results, upcoming appointments, health summaries, past immunizations and discharge instructions, request prescription renewals, request appointments, communicate securely with the doctor’s office and use billing tools such as Pay as Guest.

How do I select Mary Greeley in the MyChart app?

Mary Greeley’s official MyChart setup page says to download the MyChart app and select Mary Greeley/McFarland Clinic as your provider.

How do I find doctors at Mary Greeley?

Use Mary Greeley’s official Find a Doctor page. It supports searches by name, specialty, city, location or ZIP code.

How do I request a non-urgent appointment?

Mary Greeley says MyChart is an easy and secure way to request an appointment. Its appointment page also says the Find a Doctor search can help locate provider phone numbers.

Who do I call for Mary Greeley medical records?

Mary Greeley lists Health Information Management at 515-239-2046. The records page also lists fax 515-239-2049 and email yourhealth.medicalrecords@mgmc.com.

What are Mary Greeley HIM hours?

Mary Greeley’s medical records page lists HIM Department hours as Monday through Friday, 8 AM to 4 PM.

Who do I call for Mary Greeley billing questions?

Mary Greeley lists the Business Office phone number as 515-239-2111. Billing questions can also be sent through MyChart Message Center by choosing “Ask Customer Service.”

Does Mary Greeley offer financial assistance?

Yes. Mary Greeley says financial counselors are available to help facilitate the financial assistance application process for eligible patients.

Is parking free at Mary Greeley Medical Center?

Mary Greeley’s directions page says patients may park free of charge in the parking ramp located across the street south of the medical center. Surface lots west of the medical center are also listed.

What is First Nurse at Mary Greeley?

First Nurse is a free, confidential nurse phone advice service available evenings, weekends and holidays. Mary Greeley lists Ames 515-239-6877 and toll-free Central Iowa 800-524-6877. It does not replace 911.

Is this the official Mary Greeley Medical Center website?

No. This is an independent patient-navigation guide. Use official Mary Greeley and MyChart pages for current details about portal access, doctors, appointments, records, billing, insurance, parking, visitation and emergency instructions.

Source verification and editorial note

This guide was prepared using official Mary Greeley Medical Center pages for the main website, address, phone number, MyChart, doctor search, appointment requests, medical records, billing, financial assistance, online bill pay, First Nurse, parking and campus directions. Details can change, especially insurance participation, billing processes, visitor rules, department access, entrance instructions and provider availability.

Independent resource note: Medical-Centers.org is not affiliated with Mary Greeley Medical Center, McFarland Clinic, Ames Surgery Center, Epic, MyChart, any insurer or any government agency. This page is for navigation help only and is not medical, legal, billing or insurance advice.

Final summary

For most patients, the key Mary Greeley Medical Center details are: 1111 Duff Avenue, Ames, IA 50010, main phone 515-239-2011, and official patient portal MyChart Iowa for Mary Greeley/McFarland Clinic. Use the official Find a Doctor page for providers, MyChart for routine portal tasks, HIM for medical records, and the Business Office for billing or financial-assistance questions.

For emergencies, call 911. For non-life-threatening health questions during evenings, weekends and holidays, First Nurse may help guide the next step. Before traveling, confirm the correct entrance, department, parking route and appointment instructions directly from Mary Greeley or your MyChart message.

Leave a Comment