University of Washington Medical Center: MyChart, doctors, phone, hours and campus help
This independent guide helps patients and visitors quickly understand UW Medical Center’s Montlake and Northwest campuses, MyChart login, doctor appointments, emergency departments, medical records, billing, parking, maps and official UW Medicine links.
Quick answer: what most patients need first
University of Washington Medical Center is commonly searched as one hospital, but UW Medicine operates two major UW Medical Center campuses in Seattle: UW Medical Center – Montlake and UW Medical Center – Northwest. Both official campus pages list 24/7 hospital access, but clinics, labs, specialty offices, valet, entrances and parking desks can have separate hours.
For online access, use UW Medicine MyChart. It helps patients book and view appointments, check in before visits, message the care team, request refills, view test results and records, pay bills, create estimates, request financial assistance and use video visits when available.
Quick navigation
Use this guide based on your exact need. UW Medicine has multiple campuses, clinics, garages and phone routes, so choosing the correct route first can save time.
UW Medical Center campuses: Montlake vs Northwest
Search results can confuse patients because “University of Washington Medical Center” may refer to Montlake, Northwest, a specialty clinic at another UW Medicine site, or a doctor appointment in a separate building. Always check your appointment reminder, MyChart location, clinic name, floor and parking instructions before traveling.
| Campus | Official address / phone | Best for | Important note |
|---|---|---|---|
| UW Medical Center – Montlake | 1959 NE Pacific St., Seattle, WA 98195 · 206.598.3300 | Academic hospital care, emergency medicine, complex specialty care, maternal and newborn medicine, transplant, heart, neurology and many specialty clinics | Hospital is open 24/7; clinic and parking services can have separate hours. |
| UW Medical Center – Northwest | 1550 N 115th St., Seattle, WA 98133 · 206.364.0500 · 877.694.4677 | North Seattle hospital care, emergency services, childbirth, imaging, cancer care, wound care, senior care, physical medicine, urology, women’s health and more | North Entrance is listed 8 AM–8 PM; after-hours entry uses the emergency room entrance. |
| UW Medicine specialty clinics | Varies by clinic | Primary care, specialist visits, imaging, labs, rehab, sports medicine, outpatient surgery and follow-up care | Call 206.520.5000 or check MyChart for the exact clinic address. |
University of Washington Medical Center MyChart login and patient portal help
UW Medicine uses MyChart as its secure patient portal. Patients can create an account with or without an activation code, and the MyChart mobile app can be set up by choosing UW Medicine as the medical home. MyChart Central is optional and can connect multiple MyChart accounts, but patients can still use UW Medicine MyChart without creating a MyChart Central account.
- Booking and viewing appointments online.
- eCheck-In before a scheduled appointment.
- Securely messaging the care team for non-urgent questions.
- Viewing lab results, visit notes and health records.
- Requesting prescription renewals or refills.
- Paying bills, viewing statements and setting up paperless billing.
- Creating estimates and requesting financial assistance.
- Video visits when available and appropriate.
- Chest pain, stroke signs or severe breathing problems.
- Major bleeding, serious injury, poisoning or seizure.
- Severe allergic reaction or sudden confusion.
- Symptoms that may become dangerous if you wait.
- Same-day emergency decisions when 911 or ER care is safer.
- Private information on unofficial login pages or search ads.
UW Medicine doctors, appointments and phone route
For appointments, UW Medicine lists 206.520.5000, Monday through Friday, 7 AM to 7 PM. Returning patients with MyChart may be able to book online for some clinics or providers, while some specialty visits still require calling. UW Medicine pages often show whether a provider is accepting new patients, returning patients only, or online booking.
Questions to ask before booking
- Is the appointment at Montlake, Northwest, Roosevelt, Harborview, Husky Stadium, South Lake Union or another UW Medicine location?
- Is this provider accepting new patients, returning patients only or referral-only?
- Do I need insurance authorization or a referral before the visit?
- Should I send outside records, imaging, lab results or operative reports before scheduling?
- Can I book or cancel through MyChart?
- Will this be billed as a hospital-based clinic visit, a physician visit or another type of service?
Emergency departments at UW Medical Center
Both UW Medical Center – Montlake and UW Medical Center – Northwest have emergency departments listed as open 24 hours a day, 7 days a week. Emergency departments use triage, meaning the sickest or most unstable patients are treated first, not simply the person who arrived first.
| Emergency department | Address / phone | Use when |
|---|---|---|
| UW Medical Center – Montlake ED | 1959 NE Pacific St., Floor 2, Seattle, WA 98195 · 206.598.3300 | You need emergency care at the Montlake academic medical center campus or were directed there by UW Medicine. |
| UW Medical Center – Northwest ED | A-Wing, 1550 N 115th St., Floor 1, Seattle, WA 98133 · 206.668.0500 | You need emergency care in North Seattle or were directed to the Northwest campus emergency department. |
- Chest pain, pressure or possible heart attack symptoms.
- Stroke signs such as face drooping, arm weakness or speech trouble.
- Severe breathing trouble or bluish lips.
- Major trauma, severe burns or uncontrolled bleeding.
- Seizure, sudden confusion, fainting or poisoning.
- Severe allergic reaction or suicidal crisis.
- Routine refills.
- Portal login help.
- Billing questions.
- Medical records copies.
- Stable symptoms that can wait for clinic or urgent care guidance.
- Administrative forms or appointment rescheduling.
Parking, entrances and arrival tips
Parking and entrances are one of the biggest sources of stress at UW Medical Center. Montlake and Northwest have different parking systems. Parking rates and garage staff hours can change, so always confirm on the official campus page before traveling.
- Triangle Garage is across NE Pacific Street and connects by pedestrian tunnel.
- Surgery Pavilion Garage is primarily for emergency department, surgery patients and visitors.
- Valet at Triangle Garage upper level is listed Monday–Friday, 7:30 AM–5:30 PM.
- Patient discount parking rates are listed on the official page, with a daily maximum discount rate when using coupons.
- Construction and road closures may affect routes, so plan extra travel time.
- The North Entrance is listed as open daily from 8 AM to 8 PM.
- After regular hours, UW Medicine says to use the emergency room entrance.
- Drop-off or pickup under 30 minutes is listed as free.
- Weekend parking is listed as free on both Northwest campuses.
- Some clinics may validate parking, so ask your clinic before arrival.
UW Medicine medical records: MyChart and Release of Information
MyChart is the easiest starting point for many records because patients can often view results, visit notes, medications, immunizations and after-visit information. For more complete records, formal releases or record sets needed for another provider, UW Medicine directs patients to Release of Information online or by phone.
| Need | Best route | Practical tip |
|---|---|---|
| Quick result or visit summary | UW Medicine MyChart | Check results, provider comments and after-visit summaries before requesting a full record. |
| Formal medical records | UW Medicine Release of Information | UW Medicine lists ROI phone support at 206.744.9000. |
| Records for another doctor | Ask whether notes, labs, imaging reports or actual images are needed | A clear date range and record type is better than asking for “everything.” |
| Provider-to-provider access | EpicCare Link may apply for outside providers | Patients should still use patient-facing records routes unless instructed otherwise. |
Billing, insurance, estimates and financial assistance
UW Medicine billing can include hospital services, professional services, primary care, specialty care, lab medicine, imaging, emergency care, surgery, anesthesia and other charges. UW Medicine billing resources list phone payment support at 206.520.0400 or 855.520.0400. Agent support is listed Monday–Friday, 8 AM–5 PM, except holidays.
Before paying a confusing bill
- Confirm whether the bill is from UW Medical Center, UW Physicians, UW Medicine Primary Care, Harborview, lab medicine or another related department.
- Check whether insurance has fully processed the claim.
- Ask for an itemized statement if the charge is unclear.
- Ask whether financial assistance, a payment plan, a corrected claim or an estimate review applies.
- Use official UW Medicine or MyChart payment links before entering payment details.
Patient and visitor checklist for UW Medical Center
UW Medical Center is a busy academic health system. A little preparation can reduce stress, especially if you are going for specialty care, surgery, emergency care, childbirth, imaging, transplant-related care, cancer-related care or a complex follow-up appointment.
- Photo ID and insurance card.
- Medication list with doses and pharmacy name.
- Allergy list and key medical history.
- Outside records, imaging discs or reports if requested.
- Referral or authorization details.
- MyChart login access if you use electronic check-in.
- Which campus, building, floor and clinic name should I use?
- Which garage or entrance is closest?
- Are visitor rules different for ICU, maternity, surgery or isolation rooms?
- Is valet, shuttle or disability accommodation available?
- Do I need to arrive early for labs, imaging or paperwork?
- Can I cancel or reschedule through MyChart?
Maps: UW Medical Center – Montlake and Northwest
Use the correct map for your campus. Montlake is near the University of Washington campus and NE Pacific Street. Northwest is in North Seattle near N 115th Street. Appointment reminders may also send you to Roosevelt, Harborview, South Lake Union, Husky Stadium, Northwest Outpatient Medical Center or another UW Medicine location.
UW Medical Center – Montlake map
UW Medical Center – Northwest map
Official UW Medicine links
Use these official links for final confirmation before visiting, logging in, paying a bill, requesting records or sending private health information.
Common mistakes to avoid
Related medical center guides
These related Medical Centers Guide pages may help if you are comparing academic medical centers, MyChart portals, emergency departments, records and billing workflows.
University of Washington Medical Center FAQs
Where is UW Medical Center – Montlake located?
UW Medical Center – Montlake is located at 1959 NE Pacific St., Seattle, WA 98195. The main contact number listed by UW Medicine is 206.598.3300.
Where is UW Medical Center – Northwest located?
UW Medical Center – Northwest is located at 1550 N 115th St., Seattle, WA 98133. UW Medicine lists the main hospital number as 206.364.0500 and toll-free 877.694.4677.
Does University of Washington Medical Center use MyChart?
Yes. UW Medicine uses MyChart for appointments, messages, test results, health records, prescription renewals, billing, estimates, financial assistance requests and video visits when available.
What is the UW Medicine appointment phone number?
UW Medicine lists 206.520.5000 for appointments. The appointment page lists phone support Monday through Friday, 7 AM to 7 PM.
Is UW Medical Center open 24 hours?
UW Medicine lists both UW Medical Center – Montlake and UW Medical Center – Northwest as open 24 hours a day, 7 days a week. Individual clinics, labs and offices may have separate hours.
What is the phone number for the Montlake Emergency Department?
UW Medicine lists the Emergency Department at UW Medical Center – Montlake at 206.598.3300, with 24/7 hours.
What is the phone number for the Northwest Emergency Department?
UW Medicine lists the Emergency Department at UW Medical Center – Northwest at 206.668.0500, with 24/7 hours.
How do I request UW Medicine medical records?
Start with MyChart for records available in your account. For more complete records or formal requests, UW Medicine directs patients to Release of Information online or by phone at 206.744.9000.
How do I pay a UW Medicine bill?
UW Medicine provides MyChart billing tools and a billing phone payment route at 206.520.0400 or 855.520.0400. Use official UW Medicine links before entering payment information.
Does UW Medicine offer financial assistance?
Yes. UW Medicine lists financial assistance, payment plans and discount resources for eligible patients. Applications for several UW Medicine entities can be submitted through MyChart.
Which campus should I go to: Montlake or Northwest?
Use the exact campus, clinic name and address in your appointment reminder or MyChart. Montlake and Northwest are different campuses with different entrances, garages and emergency departments.
Is this the official UW Medicine website?
No. This is an independent patient-navigation guide. Use official UW Medicine pages for final details about appointments, doctors, hours, emergency care, records, billing, visitor rules and portal access.
Source verification and editorial note
This guide was prepared using official UW Medicine pages for UW Medical Center – Montlake, UW Medical Center – Northwest, MyChart, appointment scheduling, emergency departments, medical records, billing, financial assistance, parking and patient resources. Details can change, especially clinic hours, visitor rules, road closures, parking rates, construction routes, provider availability and billing policies.
Independent resource note: Medical-Centers.org is not affiliated with UW Medicine, University of Washington Medical Center, University of Washington, Epic, MyChart, any insurer or any government agency. This page is for navigation help only and is not medical, legal, billing or insurance advice.
Final summary
For University of Washington Medical Center, first confirm which campus you need. UW Medical Center – Montlake is at 1959 NE Pacific St., Seattle, WA 98195, with main phone 206.598.3300. UW Medical Center – Northwest is at 1550 N 115th St., Seattle, WA 98133, with main hospital number 206.364.0500 and toll-free 877.694.4677.
For appointments, use 206.520.5000 or UW Medicine MyChart when online booking is available. For records, start with MyChart and use UW Medicine Release of Information when a formal record copy is needed. For severe or rapidly worsening symptoms, call 911 or go to the nearest emergency department instead of waiting for MyChart or routine scheduling.