Vanderbilt University Medical Center Kronos, ER & MyChart Help
If you searched for Vanderbilt University Medical Center Kronos, you may be an employee trying to reach timekeeping. If you searched for Vanderbilt ER or Vanderbilt MyChart, you may need patient care, records, billing or portal help. This guide separates both paths clearly so you do not waste time on the wrong login page.
Quick Answer: Vanderbilt University Medical Center Details You Probably Need First
Vanderbilt University Medical Center is a large academic medical center in Nashville, Tennessee. For patients, the most useful online tool is My Health at Vanderbilt. For employees searching VUMC Kronos, Kronos is a timekeeping/workforce tool, not the patient portal.
Patient & Visitor Essentials
Adult Emergency Department
Vanderbilt University Medical Center Kronos Login Help for Employees
VUMC Kronos is not a public patient service. It is used for workforce/timekeeping needs by eligible employees and timekeepers. If you are a patient trying to see test results, message a care team, pay a bill or request records, use My Health at Vanderbilt instead.
Hourly / Non-Exempt Staff
VUMC guidance has said hourly/non-exempt employees continue using Kronos time clocks or the Kronos web application Timestamp feature for clocking in and out.
Read VUMC Timekeeping UpdateExempt Staff
VUMC’s Workday/Kronos update says exempt employees no longer use Kronos for PTO recording and instead request, record and view PTO through Workday.
Check Workday/Kronos RulesLogin Credential Change
VUMC announced that Kronos users would need to sign in using their VUMC email address instead of VUMC ID as username after the credential update.
Open Kronos Login NoticeSafe Kronos Login Checklist
Use only VUMC-provided links
Do not enter your VUMC credentials into random “Kronos Vanderbilt” search results. Start from VUMC employee resources, your department’s approved link, a VUMC email, or a bookmarked link supplied by VUMC IT/HR.
Use your VUMC email format when required
If the newer sign-in prompt appears, use your VUMC email address as the username, then complete any required Microsoft/Azure or multi-factor authentication steps.
Ask the right support team
For login and access issues, contact the VUMC IT Help Desk at 615-343-HELP (4357) or submit the official internal help request route. For timecard corrections, start with your manager/timekeeper because pay-period deadlines may apply.
Do not use My Health for employee payroll
My Health at Vanderbilt is a patient portal. It will not fix Kronos punches, Workday PTO, VandyWorks schedules or employee payroll questions.
My Health at Vanderbilt Login, MyChart Help & Patient Portal Tasks
Vanderbilt’s patient portal is called My Health at Vanderbilt. Many people still search “Vanderbilt MyChart” because the login page is powered by Epic MyChart, but patients should look for the official My Health at Vanderbilt login.
Use My Health For
- Viewing available test results and visit information.
- Viewing or scheduling appointments where available.
- Managing medications, allergies, immunizations and health summary details.
- Downloading a copy of your medical record when available.
- Messaging a care team for non-urgent medical questions.
- Viewing and paying Vanderbilt Health bills.
Use My Health Help For
- New account activation.
- Forgot username or password help.
- Account settings and password updates.
- Proxy/delegate access for a child, spouse or dependent adult.
- Understanding billing, records and message features.
My Health vs Kronos: Do Not Mix These Two Logins
| Search Query | Correct Tool | Who Uses It | Best Next Step |
|---|---|---|---|
| Vanderbilt MyChart login / My Health at Vanderbilt | My Health at Vanderbilt | Patients, parents, caregivers, delegates | Use the official My Health login or help page. |
| VUMC Kronos login / Vanderbilt Kronos | Kronos / UKG timekeeping | Eligible VUMC employees and timekeepers | Use VUMC employee resources or your department-approved link. |
| VUMC Workday PTO | Workday | Employees, managers, HR/payroll workflows | Use official VUMC Workday guidance and internal support. |
| Vanderbilt ER test results | My Health at Vanderbilt | Patients after ED visit or hospital care | Check My Record / Test Results or request records. |
Vanderbilt Emergency Room Guide: When to Use the ER, Walk-In Care or 911
Vanderbilt’s Emergency Department provides 24/7 emergency care and Vanderbilt describes the department as part of Nashville’s only academic medical center with Level 1 Trauma Center, Burn Center, Stroke Center and LifeFlight service. For serious symptoms, call 911 instead of trying to drive yourself or wait for online advice.
Use ER / Call 911 For
- Chest pain, heart attack warning signs or severe pressure.
- Stroke symptoms: face drooping, arm weakness, speech trouble, sudden confusion or vision loss.
- Severe breathing trouble or blue lips.
- Major bleeding, deep cuts or serious trauma.
- Head injury, seizure, fainting or loss of balance.
- High fever with rash or rapidly worsening symptoms.
- Severe allergic reaction, poisoning, overdose or suicidal crisis.
Consider Same-Day / Walk-In Care For
- Fever, flu-like symptoms or sore throat when stable.
- Mild vomiting or diarrhea without severe dehydration.
- Painful urination or routine infection symptoms.
- Minor sprains, strains, rashes or non-life-threatening problems.
- Symptoms that need care soon but are not life-threatening.
What to Bring to the Vanderbilt ER
ID + Insurance
Bring photo ID, insurance card, pharmacy benefit card and emergency contact information if available. Do not delay emergency care if you cannot find paperwork.
Medication List
Bring current medications, dose, timing, allergies, pharmacy name and recent changes. A phone photo of medicine bottles can help.
Recent Records
Bring discharge papers, imaging reports, specialist instructions, implant/device cards or recent lab results if they are relevant and easy to access.
Vanderbilt ER Parking, Drop-Off & Campus Navigation
The adult Emergency Entrance is on the west side of Medical Center Drive, also known as 22nd Ave S. Vanderbilt lists parking for the adult emergency department in either the East Garage or the Central Garage.
East Garage
1210 Medical Center Dr. / 22nd Ave S, Nashville, TN 37212
The East Garage entrance is on Medical Center Drive across from the hospital. This is often the most familiar parking reference for main hospital visits.
Central Garage
2120 Vivien Thomas Way, Nashville, TN 37212
Access is near the intersection of 21st Ave and Vivien Thomas Way. Allow extra time because hospital garages, elevators and wayfinding can be stressful during peak hours.
Arrival Tips That Save Time
- For true emergencies, call 911. EMS can begin care before arrival.
- For adult ER drop-off, follow signage for the Adult Emergency Entrance, not only the main hospital entrance.
- Take a photo of your parking location, garage level and nearby elevator sign.
- If a family member parks while another person checks in, agree on a meeting point.
- Parking, valet rules and construction routes can change. Always confirm on the official Vanderbilt parking page before relying on old directions.
Vanderbilt Medical Records After an ER Visit, Hospital Stay or Clinic Appointment
After care at Vanderbilt, many patients need test results, discharge summaries, imaging reports, medication lists, operative notes or records for a second opinion. The fastest route is often My Health at Vanderbilt, but formal records requests are available when you need records sent outside Vanderbilt Health.
Use My Health First
Log in to My Health and check the “My Record” area for available visit information, test results, medications, allergies, immunizations and downloadable record options.
Access Health Record HelpFormal Records Request
If another doctor, attorney, school, employer or insurance company needs records, use Vanderbilt’s official medical record request route. Have photo ID, provider names, record types, locations and service dates ready.
Open Medical Records PageVanderbilt Billing, My Health Bill Pay & Cost Questions
Vanderbilt Health says bills can be viewed and paid through My Health at Vanderbilt by opening the Billing section and selecting Billing Summary. Patients can usually view balances, statements, account details and payment information from inside the portal.
Pay Online
Use My Health at Vanderbilt to review a billing account summary and pay in full or make a partial payment.
Billing InstructionsBilling Phone Routing
Vanderbilt lists different billing phone numbers by the first letter of the patient’s last name.
- A to K: 855-249-3628
- L to Z: 833-490-0085
Before You Pay
Compare the statement date, patient name, service date, provider, insurance processing and account number. Ask questions before paying a bill you do not understand.
Step-by-Step: What to Do Based on Your Vanderbilt Search
Use this section like a decision tool. Start with the reason you searched and follow the safest official route.
You searched “Vanderbilt University Medical Center Kronos”
You are probably looking for employee timekeeping. Use your VUMC-approved employee resource link, VUMC email sign-in where required, and contact the VUMC IT Help Desk at 615-343-HELP for access problems. Timecard corrections should usually start with your manager or timekeeper.
You searched “Vanderbilt MyChart” or “My Health at Vanderbilt”
Go to the official My Health at Vanderbilt login. Use it for available results, appointments, non-urgent messages, billing, medical record access and profile settings.
You searched “Vanderbilt ER phone number”
The adult emergency department phone listed by Vanderbilt Health is 615-322-0160. For life-threatening symptoms, call 911 instead of trying to call the ER first.
You need records after a hospital or ER visit
First check My Health at Vanderbilt. If a provider outside Vanderbilt needs records, use Vanderbilt’s official medical record request process and prepare photo ID, provider details, record type and service dates.
You need billing or payment help
Log in to My Health, open the Billing section and select Billing Summary. For questions, call the billing number based on the patient’s last name: A–K at 855-249-3628 or L–Z at 833-490-0085.
Common Mistakes to Avoid
Using My Health for emergencies
Portal messages are not for urgent or life-threatening symptoms. Use 911 or the nearest emergency department.
Entering Kronos credentials on unofficial pages
Employee credentials should only be entered on official VUMC-approved systems. Search results can contain outdated or unsafe pages.
Parking at the wrong entrance
For adult ER care, follow Adult Emergency Entrance signage instead of only “main hospital” signage.
Requesting a full chart without asking
For specialist follow-up, a targeted records request is often faster and easier than requesting every page.
Official Vanderbilt Links & Resources
Use these official Vanderbilt/VUMC pages for final verification because phone numbers, login routes, visitor rules, parking and billing information can change.
Related Medical-Centers.org Guides
These related guides are useful if you are comparing hospital portal, ER, records and visitor-help layouts across other academic or large medical centers.
Vanderbilt University Medical Center Kronos, ER & MyChart FAQs
Is Vanderbilt University Medical Center open 24 hours?
Vanderbilt Health’s main VUMC location page lists the medical center as open 24 hours. Individual clinics, departments, valet stations and specialty offices may have separate hours, so confirm the specific department before traveling for a routine visit.
What is Vanderbilt University Medical Center’s main phone number?
The main phone number listed for Vanderbilt University Medical Center is 615-322-5000. For physician referrals and appointments, Vanderbilt lists 615-343-4444 or 800-288-5000.
What is the Vanderbilt Emergency Department phone number?
The adult Vanderbilt Emergency Department phone number listed by Vanderbilt Health is 615-322-0160. For life-threatening symptoms, call 911 instead of trying to call the ER first.
Where is the Vanderbilt adult ER located?
The Vanderbilt adult Emergency Department is listed at 1211 Medical Center Drive, Nashville, TN 37232. Vanderbilt says the Adult Emergency Entrance is on the west side of Medical Center Drive / 22nd Ave S.
Is Vanderbilt Kronos the same as My Health at Vanderbilt?
No. Vanderbilt Kronos is an employee timekeeping/workforce tool. My Health at Vanderbilt is the patient portal for patients, parents, caregivers and delegates. Patients should not use Kronos, and employees should not use My Health for payroll or timecard questions.
How do VUMC employees log in to Kronos?
VUMC announced that Kronos users would need to sign in using their VUMC email address instead of VUMC ID after the login credential update. Employees should use VUMC-approved links and contact the VUMC IT Help Desk at 615-343-HELP for access issues.
What can I do in My Health at Vanderbilt?
My Health at Vanderbilt can help patients view available test results, appointments, health record details, medications, allergies, immunizations, billing information and non-urgent messages. Some features depend on account access and care location.
How do I reset my My Health at Vanderbilt password?
Use the official My Health login page and choose the forgot-login or password reset option. Vanderbilt’s account settings help page also says patients can contact the help desk at 615-421-6428 if they are still having trouble or do not have a valid email address on file.
How do I request Vanderbilt medical records?
Start with My Health at Vanderbilt if you only need your own available results or visit information. For formal record release, use Vanderbilt’s official Medical Record Information page and prepare your photo ID, provider names, record types, locations and service dates.
Who do I call for Vanderbilt billing questions?
Vanderbilt lists billing phone routing by the first letter of the patient’s last name: A to K should call 855-249-3628, and L to Z should call 833-490-0085. You can also review billing details in My Health at Vanderbilt.