South Bay Visit Route Planner
Use this practical guide before you call Torrance Memorial Medical Center, log in to MyTorranceMemorial, use the Emergency Department, request records, pay a bill, ask for financial assistance, park on campus, visit a patient, or find the right entrance.
Torrance Memorial is a large South Bay hospital campus, so the right route depends on your task: emergency care, EDAP pediatric emergency services, STEMI heart attack care, comprehensive stroke care, scheduling, pre-registration, medical records, billing, visitor badges, valet, gift shop, chapel or outpatient lab.
Choose the Right Torrance Memorial Route Before You Call or Drive
Torrance Memorial has separate workflows for emergency care, portal access, Centralized Scheduling, pre-registration, records, billing, financial assistance, campus construction/parking, visitor check-in, outpatient labs, pharmacy and spiritual care.
| What you need | Best first route | Why this saves time | Prepare this |
|---|---|---|---|
| Life-threatening symptoms | Call 911 or use emergency care | Portal, billing, records and scheduling are not emergency tools. | Medication list, allergies, ID and insurance only if safe to bring. |
| Main hospital information | Call 310-325-9110 | This is the main Torrance Memorial Medical Center phone route. | Patient name, department, appointment date or question. |
| Schedule testing or service | Call Centralized Scheduling at 310-517-4738 | Useful for imaging, cardiology, pulmonary rehab, sleep study, ultrasound and other listed services. | Ordering physician, diagnosis code, procedure/CPT code, insurance, patient details. |
| Pre-register for a procedure | Call 310-517-4754 | Pre-registration can make day-of-procedure check-in smoother. | Insurance cards, ID, physician orders, forms and procedure date. |
| Medical records | Use MyTorranceMemorial or Sharecare request route; call/text 310-517-4721 | Records and radiology images need a verified request process. | Government ID, valid email, service dates, record type and recipient. |
| Billing or financial help | Business Office 310-517-1010; financial assistance 310-517-4784 | Hospital bills, separate physician bills and financial assistance are different workflows. | Statement, account number, insurance EOB, household income documents if applying. |
Official Torrance Memorial Links to Use After This Guide
Use this page to understand the correct patient route, then use official Torrance Memorial pages for current policies, forms, portal access, parking construction updates, visitor rules, billing changes and service availability.
MyTorranceMemorial Portal: Login, Records, Results, Bills and Proxy Access
MyTorranceMemorial is the hospital’s patient portal. It is not a generic MyChart login. Use the official portal link, especially if search results show ads, unrelated portals or older pages.
What the portal can show
The portal page says patients can view portions of their medical record, physician reports, procedure reports, allergies, home medications, immunizations, discharge instructions, test results and upcoming Torrance Memorial appointments.
Portal payment and messages
MyTorranceMemorial can be used to pay bills online and send secure messages to Torrance Memorial when appropriate.
Proxy access
Proxy access may be available for caregivers of seniors, special-needs patients and parents with legal custody of children, with state-law limits for teen access.
Scheduling, Pre-Registration and Pre-Testing
Torrance Memorial’s Centralized Scheduling Department handles many outpatient and diagnostic services. Pre-registration and pre-testing are separate steps that can reduce day-of-procedure delays.
Call the right scheduling number
Centralized Scheduling is listed at 310-517-4738, Monday-Friday, 8:00 a.m.-5:30 p.m. It can help arrange services such as cardiac rehabilitation, cardiology, CT, diagnostic radiology, MRI, nuclear medicine, respiratory, sleep study, ultrasound and related procedures.
Have the ordering details ready
Before calling, prepare patient name, date of birth, phone number, insurance information, ordering physician, diagnosis code, procedure/CPT code, test type and procedure details.
Pre-register when scheduled
Pre-registration is listed at 310-517-4754, Monday-Friday, 8:00 a.m.-7:30 p.m., on the first floor of the Lundquist Tower.
Handle pre-testing early
Pre-testing is listed at 310-784-4887. For surgery or procedures, call about one week before the scheduled date if pre-testing or additional requirements apply.
Emergency Department, Pediatric EDAP, STEMI and Stroke Care
Torrance Memorial’s Lundquist Leach Emergency Department is a key service for the South Bay. The official page says emergency patients may be dropped off at the Main Parking Structure directly in front of the Emergency Department, then cars should be moved to visitor parking after check-in.
Use ER / 911 now for
- Chest pain, possible stroke, severe breathing trouble or fainting with concern.
- Major injury, serious bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, sudden confusion, suicidal crisis or rapidly worsening symptoms.
- Emergency pregnancy symptoms, serious pediatric symptoms or traumatic injury.
Usually not ER-first
- Routine prescription renewal when your provider can safely handle it.
- Old records, insurance forms, billing questions or portal password help.
- Stable minor illness or injury when urgent care or office care is appropriate.
- Future appointment, estimate request, visitor question or non-urgent paperwork.
| Emergency designation or feature | What it means for patients | Practical note |
|---|---|---|
| ED Approved for Pediatrics | Torrance Memorial is designated EDAP by L.A. County, and emergency physicians are trained for children’s emergency needs. | Bring medication doses, allergies and pediatrician details if safe. |
| STEMI receiving center | The hospital is equipped for emergency heart attack treatment pathways. | Call 911 for heart attack symptoms; do not self-drive if symptoms are severe. |
| Comprehensive stroke care | Stroke care is time-sensitive and requires rapid evaluation. | Call 911 for face droop, arm weakness, speech trouble or sudden severe symptoms. |
| Paramedic base station | The ED supports emergency medical response coordination. | Use 911 for emergency dispatch rather than routine hospital lines. |
| Fast Track | The ED page notes Fast Track for less serious emergency conditions. | ER timing still depends on acuity and department capacity. |
Torrance Memorial Medical Records: Portal, Sharecare, HIM Office and Timing
Torrance Memorial says the Medical Records/HIM Department schedules appointments to serve patients more efficiently. You can use the MyTorranceMemorial portal, text, call 310-517-4721, or use the online Sharecare request system.
Online record request
To request records and radiology images, complete the online request form. A valid email address and government-issued ID are required.
Processing time
Torrance Memorial says records are typically ready within 7-15 business days after submission.
HIM office
In-person HIM location: 3325 Medical Center Drive, 1st Floor, West Tower, Torrance, CA 90505. Hours are listed Monday-Friday, 8:30 a.m.-4:30 p.m., closed 12-1 p.m.
| Record need | Best route | Prepare this | Time-saving tip |
|---|---|---|---|
| Visit summary or results | Check MyTorranceMemorial first | Portal login and visit date. | Portal may be faster than a full record request. |
| Formal hospital records | Online Sharecare request or authorization form | Government ID, valid email, service dates, record type and recipient. | Processing is faster through the online request system. |
| Radiology images | Use the online request system that supports records and radiology images. | Imaging date, body part, ordering doctor and receiving provider. | Ask the outside provider whether they need report, images or both. |
| Hospital records by fax | Fax authorization to 310-784-4852 | Signed authorization and recipient details. | Keep fax confirmation and follow up if deadline matters. |
| Record request status | Use the Sharecare record-status tool or customer service. | Request details and contact information. | Sharecare customer service is listed at 800-560-3800. |
Billing, Insurance, Financial Assistance and Price Estimates
Torrance Memorial billing can involve hospital charges plus separate physician, emergency physician, anesthesiology, pathology, radiology or independent lab bills. Check the provider name and statement number before paying.
Business Office
For bill questions, call 310-517-1010, Monday-Friday, 8:00 a.m.-4:00 p.m. Payments can also be made online, by QR code, text/email link, phone, mail or in person at Admitting.
Financial assistance
Financial assistance help is listed at 310-517-4784, Monday-Friday, 8:00 a.m.-4:00 p.m. Forms are available in multiple languages.
Eligibility and estimates
Torrance Memorial lists charity care at or below 200% of FPL and discounted care for 201-450% of FPL. For uninsured pricing and package information, call 310-517-4765.
Before paying a confusing Torrance Memorial bill, check these 8 things
- Is the bill from Torrance Memorial or from a separate physician, anesthesiologist, emergency physician, pathologist, radiologist or independent lab?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Does the bill show the correct patient, service date, account number and insurance plan?
- Do you need an itemized bill before paying or disputing?
- Could financial assistance, Medi-Cal, Covered California, Healthy Families or a discount program apply?
- Do you need an accessible format or language assistance with the application?
- Are you calling the official Business Office number, not a suspicious callback number?
- Have you saved every receipt, EOB, approval letter, denial letter and call reference number?
Parking, Campus Construction, Main Structure and Valet
Torrance Memorial pages show an alert that parking is impacted by campus construction, so check the official campus access page before driving. The visitor page says there are two parking structures: east and west.
| Parking / entrance task | Official or practical route | Visitor tip |
|---|---|---|
| Main hospital services | Use the Main / east Parking Structure for most hospital services. | Follow current construction signage and allow extra time. |
| Outpatient Center and West Tower | Use the West Parking Structure. | This matters for records/HIM and some outpatient services. |
| Emergency Department drop-off | Cars may park in the Main Parking Structure directly in front of the ED to drop off and check in. | After check-in, move the car to visitor parking. |
| Valet | Visitor guidelines say valet is currently available in the main parking structure. | Free self-parking is still available for patients. |
| Campus construction | Check Campus Access & Construction Updates before arriving. | Do not rely only on old map screenshots or third-party directions. |
| Outpatient lab | Some lab pages warn not to use Hospital & Technology Drive or Main Parking Structure for certain lab-only visits. | Use your lab appointment location instructions. |
Visitor Guidelines: Badge Check-In, 24-Hour Access and When Not to Visit
Torrance Memorial’s visitor guideline page is updated October 31, 2025 and says guidelines can change based on Los Angeles County health orders. Always confirm if visiting ICU, burn, surgery, TCU, pre-op, maternity, COVID-positive patients or other sensitive areas.
Check-in and badge
All visitors must check in upon entering to receive a visitor badge.
General access
Visitor guidelines list visitors as allowed 24 hours a day, seven days a week.
Children
Children of all ages may visit, but children under age 13 must be accompanied by an adult.
| Visitor situation | Guideline summary | Practical action |
|---|---|---|
| Pre-op | One visitor may be at bedside, except two parents for children. | Ask before bringing multiple support people. |
| TCU | Visitors must sign in; two visitors per patient at a time are allowed in the room. | Use lobby/outdoor options if more than two visitors are present. |
| COVID-positive inpatient | One healthy visitor per day, maximum two hours, no overnight stays; PPE rules apply. | Check with the nurse station before entering. |
| Masks | Masks are strongly recommended. | Bring a mask and follow unit-specific rules. |
| Flowers/balloons | Flowers and Mylar balloons are not allowed in ICU, Burn Unit, Pre-Op, PACU, surgical and procedural areas. | Call the unit or gift shop before ordering. |
Dining, Pharmacy, Gift Shop, Wi-Fi and Family Waiting Areas
For long appointment days, surgery days and inpatient visits, food, pharmacy, Wi-Fi and waiting-room details matter. Hours may change, so confirm before relying on any single option.
| Service | Location / hours | Best use |
|---|---|---|
| Yang Café | Lundquist Tower, 1st floor; breakfast 6 a.m.-10 a.m.; lunch/dinner 11 a.m.-8 p.m.; limited service 3-4 p.m. | Main full-service cafeteria option. |
| Yang Coffee Bar | Lundquist Tower, 1st floor; Starbucks and to-go items; 5:30 a.m.-9 p.m. | Quick coffee and snacks. |
| Helena’s Café | West Tower, 2nd floor; weekdays 7 a.m.-2 p.m.; closed weekends and holidays. | Useful for West Tower / outpatient visitors. |
| Revive Café | Specialty Center, 2841 Lomita Blvd.; weekdays 8 a.m.-3 p.m.; closed weekends and holidays. | Useful for specialty center visits. |
| Outpatient Pharmacy | Central Tower, 1st floor near main entrance; Mon-Fri 9 a.m.-5:15 p.m.; Sat-Sun 9 a.m.-1 p.m. | Ask discharge team if prescriptions can be filled before leaving. |
| Gift shops | Lundquist Tower Grand Lobby and North Wing 1st floor; online/phone ordering available. | Books, gifts, toiletries and flowers. Check unit restrictions first. |
| Free Wi-Fi | Connect to Torrance Memorial Guest Wi-Fi. | Useful for portal, caregiver updates and remote work while waiting. |
Waiting-room notes
- Lundquist Tower 2nd floor has a large waiting room and patient status board for surgery updates.
- Visitor lounges are located on each floor in Lundquist Tower.
- Surgery Waiting Room is on the 1st floor of Central Tower near the Gift Shop.
- Outpatient Lobby is in the Outpatient Center across from West Tower, 1st floor.
- North Lobby includes live piano performances several times daily.
Spiritual Care, Chapel, Healing Garden and Emotional Support
Torrance Memorial’s spiritual care page says chaplains support patients, families and staff through emotional and spiritual distress, grief, prayer, religious rituals, clergy referrals, family meetings and end-of-life support.
Chapel
The Turpanjian Family Chapel is open 24 hours a day on the 1st floor of Lundquist Tower, adjacent to the Healing Garden.
Chaplain availability
Hospital chaplains are listed as available Monday-Saturday, 8:00 a.m.-4:30 p.m.
Spiritual care contact
Email spiritualcare@tmmc.com or call 310-891-6694.
Outpatient Labs: What to Bring and Why Location Matters
Torrance Memorial lab locations are not all the same entrance. Some lab pages tell patients to use Medical Center Drive and avoid the Main Parking Structure if they are not visiting the hospital. Always check your lab location before driving.
Main outpatient draw station
3325 Medical Center Drive, 2nd floor, Torrance, CA 90505. Client Service team: 310-257-5724.
Other lab locations
Bay-area lab pages list locations such as 2841 Lomita Blvd., 3333 Skypark, 3701 Skypark and Manhattan Beach.
Bring this
Doctor’s lab order, valid photo ID, insurance information, fasting instructions if any, and special specimen instructions.
What Torrance Memorial Offers — and What to Verify
Torrance Memorial serves the South Bay and is affiliated with Cedars-Sinai. Official pages emphasize major services such as emergency care, cancer, heart health, neurosciences, orthopedics, maternal and child health, primary care, imaging, laboratory services, outpatient centers and support resources.
Emergency care includes EDAP pediatric emergency approval, STEMI heart attack receiving capability, stroke care and paramedic base station status.
Lundquist Lurie Cardiovascular Institute is a major heart-service identity point for the hospital.
Hunt Cancer Institute and a separate Cancer Care portal route may apply for some oncology patients.
Torrance Memorial highlights orthopedic, neuroscience, imaging and specialty services across the campus and nearby outpatient locations.
Torrance Memorial Medical Center Map and Directions
Use this map for route planning to the main hospital campus. For appointments, confirm whether you need Lundquist Tower, Central Tower, West Tower, Outpatient Center, Specialty Center, Emergency Department, lab draw station or a different Torrance Memorial location.
Confirm address, department, entrance, appointment time, insurance, referral, parking and any fasting or test-prep instructions.
Use visitor check-in, ask for the correct tower or department, and follow campus construction signs.
Confirm discharge instructions, medication changes, follow-up appointment, portal access, records needs and billing questions.
Official Video / Resource Note
Torrance Memorial’s patient portal page includes a Patient Portal Tutorial Video area, but a direct embeddable official video URL was not safely verified for this rebuild. To avoid embedding an uncertain video, this section links to the official portal and patient resources instead.
Torrance Memorial Patient Route Planner
Use this browser-side tool to choose the best next step for portal access, appointments, emergency care, records, billing, financial assistance, parking, visitors, labs or patient support. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages are easier for busy hospital teams to route. Copy and edit the script that matches your need.
Scheduling script
Hi, I need to schedule [test/procedure/service] at Torrance Memorial. My ordering doctor is [name], diagnosis code is [if known], procedure/CPT code is [if known], and my insurance is [plan]. Which location, preparation rules and arrival time apply?Portal script
Hi, I need help with MyTorranceMemorial for [login / enrollment / test result / appointment / bill pay / proxy access / message]. What is the correct next step?Records script
Hi, I need Torrance Memorial records from [date]. I need [ER note / discharge summary / imaging report / lab result / operative report]. Should I use the Sharecare request, portal, fax, or in-person HIM office?Billing script
Hi, I received a Torrance Memorial bill for account number [number]. Has insurance finished processing, is this hospital or separate physician/lab/radiology/anesthesia billing, and can I request an itemized bill or financial-assistance review?Common Torrance Memorial Mistakes to Avoid
These mistakes create wrong-entrance trips, portal delays, records confusion, parking stress, visitor problems and billing surprises.
Using portal for emergencies
MyTorranceMemorial is not an emergency tool. Call 911 for life-threatening symptoms.
Driving to the wrong parking structure
Main/east parking is for most hospital services; West Parking Structure is better for Outpatient Center and West Tower.
Ignoring campus construction updates
Official pages show parking construction alerts. Check current access before leaving.
Requesting records too late
Online records are typically ready within 7-15 business days. Start early for legal, insurance, specialist or disability needs.
Paying before comparing bills
Physicians, emergency physicians, anesthesiologists, pathologists, radiologists and independent labs may bill separately.
Bringing restricted gifts
Flowers and Mylar balloons are not allowed in ICU, Burn Unit, Pre-Op, PACU, surgical and procedural areas.
Related Medical-Centers.org Guides
Use these related California and large-hospital guides if you are comparing portal, ER, records, billing, parking and visitor workflows.
Torrance Memorial Medical Center FAQ
Where is Torrance Memorial Medical Center located?
Torrance Memorial Medical Center is located at 3330 Lomita Blvd., Torrance, CA 90505.
What is the main Torrance Memorial phone number?
The main hospital phone number is 310-325-9110.
What is the Torrance Memorial Emergency Department phone number?
The emergency care page lists the Lundquist Leach Emergency Department phone number as 310-784-4997. For life-threatening symptoms, call 911.
Does Torrance Memorial use MyChart?
Torrance Memorial’s official portal is called MyTorranceMemorial. Use the official Torrance Memorial portal page rather than assuming a standard MyChart login.
What can I do in MyTorranceMemorial?
Patients can view portions of their medical record, test results, upcoming appointments, physician reports, procedure reports, allergies, medications, immunizations and discharge instructions, pay bills online and send secure messages when appropriate.
Who do I call for Torrance Memorial scheduling?
Centralized Scheduling is listed at 310-517-4738, Monday through Friday from 8:00 a.m. to 5:30 p.m.
Who do I call for Torrance Memorial pre-registration?
Pre-Registration is listed at 310-517-4754, Monday through Friday from 8:00 a.m. to 7:30 p.m.
How do I request Torrance Memorial medical records?
Use MyTorranceMemorial when possible or submit the online Sharecare records request. For questions or appointments, call or text Health Information Management at 310-517-4721.
How long do Torrance Memorial medical records take?
Torrance Memorial says online records are typically ready within 7 to 15 business days after submission.
Where is Torrance Memorial Health Information Management located?
The in-person HIM location is listed at 3325 Medical Center Drive, 1st Floor, West Tower, Torrance, CA 90505. Hours are Monday-Friday, 8:30 a.m.-4:30 p.m., closed 12-1 p.m.
Who do I call for Torrance Memorial billing?
For bill questions, call the Business Office at 310-517-1010, Monday-Friday, 8:00 a.m.-4:00 p.m.
Does Torrance Memorial offer financial assistance?
Yes. Torrance Memorial lists financial assistance for qualifying patients. For financial assistance questions, call 310-517-4784.
Where should visitors park at Torrance Memorial?
For most hospital services, use the Main / east Parking Structure. For Outpatient Center and West Tower services, use the West Parking Structure. Check current construction and campus access updates before driving.
What are Torrance Memorial visitor guidelines?
Visitor guidelines updated October 31, 2025 say visitors are allowed 24 hours a day, seven days a week, all visitors must check in for a badge, masks are strongly recommended, and children under 13 must be accompanied by an adult.
Can I bring flowers or balloons to a patient?
Flowers and Mylar balloons are welcome in most inpatient rooms, but they are not allowed in areas including Intensive Care Units, Burn Unit, Pre-Op, PACU, surgical and procedural areas. Call the unit before ordering.