Queens Medical Center: MyChart, Doctors & Phone 2026

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Independent Queen’s patient navigation guide

Queen’s Medical Center: MyChart, Doctors, Phone, Hours & Visit Help

This guide is for The Queen’s Medical Center in downtown Honolulu, also known as the Punchbowl campus. Use it to quickly find Queen’s MyChart, doctors, phone numbers, visitor hours, emergency care, medical records, billing, parking, directions and official patient links.

Main phone: 808-691-1000 Address: 1301 Punchbowl St. Queen’s MyChart available ER open 24/7
Official Hospital Page Open Queen’s MyChart Open Map
Emergency warning: for chest pain, stroke symptoms, severe breathing trouble, major bleeding, poisoning, serious injury, seizure, suicidal crisis or any rapidly worsening condition, call 911 now. Do not wait for a MyChart reply, routine doctor callback or website answer.

Quick Answer: Queen’s Medical Center Details Patients Need Most

The Queen’s Medical Center is located at 1301 Punchbowl Street, Honolulu, Hawaii 96813. The main hospital operator phone number listed by Queen’s is 808-691-1000. For doctor referrals, the official Queen’s contact page lists the Queen’s Referral Line at 808-691-7117.

Queen’s patients can use Queen’s MyChart for many non-urgent online care tasks, including test results, doctor messaging, appointment tools, prescription refills, video visits, bill payment and family proxy access. For emergencies, use 911 or emergency care instead of MyChart.

Hospital The Queen’s Medical Center 1301 Punchbowl St.
Honolulu, HI 96813
Phone Main operator 808-691-1000
Portal Queen’s MyChart Use for results, appointments, messages, refills, video visits and bills.
ER Emergency Department 24 hours a day, 7 days a week at the Punchbowl campus.

What Should You Do First Before Visiting Queen’s Medical Center?

The Queen’s Medical Center is a large downtown Honolulu hospital, so the best first step is to match your task with the correct official route. A trauma emergency, MyChart login issue, specialist visit, visitor question, records request and billing issue should not all start with the same phone call.

I need emergency care now

Call 911 for life-threatening symptoms. Queen’s Emergency Department at the Punchbowl campus is listed as open 24 hours a day, 7 days a week, but emergency situations should be handled by calling 911 when transport or immediate medical help is needed.

Use emergency care for chest pain, stroke signs, severe shortness of breath, uncontrolled bleeding, poisoning, severe allergic reaction, major trauma, loss of consciousness or any rapidly worsening symptom.

I need MyChart access, test results or a message to my doctor

Use Queen’s MyChart for non-urgent online care tasks. Queen’s says MyChart can help with prescription refills, video visits, test results, bill payment, messaging and appointment tools.

For technical MyChart questions, Queen’s lists MyChart support at 808-691-5000 and MyChartSupport@queens.org.

Open Queen’s MyChart
I need a doctor, specialist or appointment

Use the official Queen’s Find a Doctor tool or the Queen’s Referral Line. The contact page lists 808-691-7117 for physician referrals and finding a physician.

Before scheduling, confirm the provider’s location, specialty, insurance participation, referral requirement, MyChart scheduling option and whether the office is accepting new patients.

I need records, billing, visitor help or patient support

Use the official medical-records page for release requests, the billing page for payment and financial resources, and the visitor-information page for visitor rules. These areas change more often than basic address details, so always confirm before traveling.

Queen’s Medical Center MyChart Login, App and Support

Queen’s MyChart is the official online patient portal for Queen’s patients. It is useful after hospital stays, specialist visits, primary care visits, lab work, imaging, video visits and other Queen’s care. It can help patients stay organized without making multiple phone calls for routine information.

Use MyChart for Routine online care tasks
Viewing lab results, test results, visit summaries and available medical information.
Requesting prescription refills when refill tools are available.
Sending non-urgent medical advice questions to your care team.
Managing appointments, scheduling or requesting visits when supported.
Joining scheduled Queen’s MyChart video visits.
Paying bills and viewing billing summaries where available.
Managing family proxy access for children or adults when approved.
Do not use MyChart for Urgent symptoms
Chest pain, stroke signs or severe breathing trouble.
Major bleeding, serious injury, poisoning, seizure or severe allergic reaction.
Suicidal crisis, violent safety risk or sudden confusion.
Any condition where waiting for a portal message could be unsafe.
A same-day emergency question that should go to 911 or emergency care.
MyChart support tip: Queen’s lists MyChart Support at 808-691-5000 and MyChartSupport@queens.org. For questions about your care or scheduling with a specialist, Queen’s says to contact your doctor.
Open MyChart Login Queen’s MyChart Information

How to Find Doctors at Queen’s Medical Center

For “Queen’s Medical Center doctors,” the safest route is the official Queen’s Find a Doctor tool or the Queen’s Referral Line. Avoid relying only on old third-party directory listings because hospital privileges, clinic addresses, accepting-new-patient status and phone numbers can change.

Step 1 Search by specialty Try terms such as primary care, cardiology, cancer care, neurology, orthopedics, surgery, women’s health, behavioral health, trauma, diabetes or emergency medicine.
Step 2 Confirm the campus Make sure your visit is at The Queen’s Medical Center Punchbowl campus, Queen’s West O‘ahu, a Queen’s Health Care Center, a physician office building or another Queen’s location.
Step 3 Ask about referral rules Specialist visits may require a referral, insurance authorization, records transfer, imaging report or prior lab results before scheduling.
Phone script: “Hi, I’m trying to schedule care with Queen’s for [reason]. Can you confirm the correct doctor, exact location, referral needs, insurance requirements, available appointments and whether I should use MyChart before the visit?”
Find a Queen’s Doctor Call Referral Line

Queen’s Medical Center Phone Numbers and Contact Routes

Start with the main hospital operator if you are not sure which department handles your issue. Use direct numbers when your need clearly matches the department.

Need Official route How to use it
Main hospital operator 808-691-1000 Use for general hospital routing, patient connection, department transfer and campus confirmation.
Find a physician / referral line 808-691-7117 Use when you need help finding a Queen’s doctor or specialty route.
MyChart technical support 808-691-5000 Use for login, access, activation or technical MyChart support questions.
Medical records 808-691-4400 Use for release-of-information questions during regular business hours.
Business services / billing 808-691-5300 Use for Queen’s Medical Center billing questions, online payment and account support.
Patient financial services 808-691-4210 Use for financial-service routing and patient payment help.
Patient relations 808-691-4602 Use for patient-experience concerns, communication issues or hospital feedback.

Queen’s Medical Center Visitor Hours, Rules and Family Planning

Queen’s visitor page lists visitor hours from 8:00 am to 8:00 pm. After 8:00 pm, visitors must obtain approval from the Nurse Manager or approving nurse and check in with Security in the Emergency Department for a visitor pass.

Visitor topic Listed guidance Practical tip
Standard visitor hours 8:00 am to 8:00 pm. Plan most visits inside this window so you do not need after-hours approval.
Number of visitors Two visitors allowed at a time. Coordinate family visits so extra relatives are not turned away or forced to wait.
Age rule Visitors must be 12 years old or older; minors must be accompanied by a responsible adult. Call before bringing children, especially for restricted units or infection-control situations.
Respiratory symptoms Visitors with respiratory symptoms should not enter the hospital. Do not visit if sick. Use phone or video contact instead.
Food and drink Food and drink are not permitted in patient rooms. Ask before bringing meals, snacks, drinks or outside food for a patient.
Exceptions Exceptions may be made for pediatric, labor/delivery and end-of-life care. Call the unit before visiting if your situation may qualify for an exception.
Visitor policies can change for safety, infection control, patient preference and department needs. Always confirm current rules before bringing multiple visitors, children, food, flowers or overnight items.

Emergency Department, Trauma Center and When to Use Queen’s ER

The Queen’s Medical Center Emergency Department is listed as open 24 hours a day, 7 days a week. Queen’s describes the Punchbowl campus as Hawaii’s first and only Level I Trauma Center and a Comprehensive Stroke Center. This makes it a major regional emergency and trauma resource, not just a routine urgent-care stop.

Call 911 or use ER for Possible emergencies
Chest pain, chest pressure, fainting or suspected heart attack.
Stroke signs such as facial droop, arm weakness, sudden confusion or speech trouble.
Severe breathing trouble, blue lips, choking or severe allergic reaction.
Major bleeding, deep wounds, serious injury, burns, broken bones or trauma.
Poisoning, overdose, seizure, loss of consciousness or suicidal crisis.
Do not delay for Non-emergency routes
Waiting for a MyChart message reply.
Searching doctor directories during a crisis.
Calling billing, records or appointment lines.
Driving yourself when ambulance transport is safer.
Trying to compare wait times when symptoms are life-threatening.
ER triage reminder: emergency departments do not work like normal appointment lines. Patients with the most serious symptoms may be treated before patients who arrived earlier with less urgent conditions.
Official Emergency Services

Medical Records at The Queen’s Medical Center

Queen’s medical-records page says requests for medical information must be made in writing to the Medical Records Department, Release of Information Section. It also states that Medical Records does not maintain or release radiology films or billing records.

Records phone Release of Information For questions, Queen’s lists 808-691-4400 during regular business hours, Monday through Friday, 8:00 am to 4:30 pm, excluding Queen’s observed holidays.
Mailing route Written request address The Queen’s Medical Center
Medical Records Department
Release of Information Section
1301 Punchbowl Street
Honolulu, HI 96813
Records tip: ask the receiving doctor what they actually need before requesting everything. For many referrals, discharge summaries, operative reports, imaging reports, lab results, medication lists and recent specialist notes are more useful than a full chart request.
Radiology image files and billing records may follow different routes than standard medical records. Ask Queen’s which department handles the exact item you need before submitting a request.
Official Records Page Check MyChart First

Queen’s Medical Center Billing, Payments and Financial Resources

Queen’s financial resources page lists billing support at 808-691-5300 for Queen’s Medical Center. It also says online payments can be made through the billing portal on MyChart, and that patients need the hospital account number on the statement and the patient’s date of birth.

Billing phone Business Services 808-691-5300 for Queen’s Medical Center billing and account questions.
In-person payment Patient Billing 1301 Punchbowl Street
Honolulu, HI 96813
Monday-Friday, 8:00 am to 4:00 pm.
Mail payment Patient Billing P.O. Box 380020
Honolulu, HI 96838-0020
Billing caution: one hospital visit can create more than one bill. Hospital charges, physician groups, anesthesia, radiology, pathology, emergency physician services, outside specialists and insurance adjustments may appear separately.
Official Billing Resources Pay Through MyChart

Queen’s Medical Center Parking, Valet and Arrival Planning

Queen’s parking page says hospital self-parking is open 24/7 at the Miller Garage and that valet parking is open daily from 5:00 am to 10:00 pm at the lobby entrance turnaround. Parking is subject to posted rates, and valet has an additional fee.

Parking option Listed detail Patient tip
Miller Garage Hospital self-parking open 24/7; accessible from Miller Street and Punchbowl Street entrances. Use for main hospital visits when you expect a longer appointment or hospital stay.
Hospital valet Open daily, 5:00 am to 10:00 pm at the lobby entrance turnaround; subject to parking rates plus valet fee. Helpful for mobility limitations, short drop-offs or high-stress appointments.
POB garages POB 1, POB 2 and POB 3 garages serve physician office buildings and nearby clinics. Use your appointment instructions to choose the correct garage and elevator route.
Parking rates Queen’s parking page lists the first hour free and higher rates for longer stays. Bring a payment method and take a photo of your garage level, row and entrance before leaving your car.
Honolulu arrival tip: give yourself extra time for traffic, garage entry, walking, elevator routing, check-in and paperwork. If you are visiting a patient, ask for the patient’s room or unit before leaving home.
Official Parking & Directions

Before You Visit: Queen’s Patient and Family Checklist

A little preparation can prevent wrong-building problems, visitor delays, records confusion, billing surprises and MyChart frustration.

Confirm the exact campus The Queen’s Medical Center Punchbowl, Queen’s West O‘ahu, POB clinics and Queen’s Health Care Centers are not the same location.
Bring ID and insurance Carry photo ID, insurance card, referral or authorization paperwork, and any employer or workers’ compensation details if relevant.
Prepare medication details Bring prescriptions, over-the-counter medicines, supplements, allergies, pharmacy name and recent medication changes.
Use MyChart safely Use Queen’s MyChart for routine tasks, not emergency symptoms.
For doctor visits: ask whether records, imaging, lab results or referrals must arrive before the appointment.
For hospital visits: confirm visitor hours, room number, patient unit and whether food or flowers are allowed.
For records: know the exact date range, record type and receiving provider before submitting forms.
For billing: identify whether your statement is from Queen’s Medical Center, a physician group, anesthesia, pathology, radiology or another provider.
For parking: decide whether Miller Garage, valet or a POB garage matches your visit.

Queen’s Medical Center Map and Directions

The map below is focused on The Queen’s Medical Center, 1301 Punchbowl Street, Honolulu, HI 96813. If your appointment is at West O‘ahu, a physician office building or another Queen’s clinic, check your appointment instructions before driving.

Map tip: use “The Queen’s Medical Center 1301 Punchbowl Street” for the downtown Honolulu hospital. Do not confuse it with The Queen’s Medical Center – West O‘ahu in Ewa Beach.

Source Verification and Editorial Notes

This independent guide was written from official Queen’s Health pages for The Queen’s Medical Center, Queen’s MyChart, doctor search, visitor information, emergency services, medical records, billing and parking directions.

This article is focused on the downtown Honolulu / Punchbowl campus. Queen’s also operates other facilities, including Queen’s Medical Center – West O‘ahu. Always verify the exact campus, clinic address, garage, appointment route and department rules before traveling.

Queen’s Medical Center FAQs

What is the main phone number for The Queen’s Medical Center?

The main hospital operator number listed for The Queen’s Medical Center is 808-691-1000. Use it for general hospital routing, department transfer and patient connection help.

Where is The Queen’s Medical Center located?

The Queen’s Medical Center downtown Honolulu / Punchbowl campus is located at 1301 Punchbowl Street, Honolulu, Hawaii 96813.

Does Queen’s Medical Center use MyChart?

Yes. Queen’s Health Systems uses Queen’s MyChart for online patient access. Patients can use it for test results, messages, appointments, prescription refills, video visits, bill payment and available records tools.

What is Queen’s MyChart support phone number?

Queen’s lists MyChart Support at 808-691-5000 and email support at MyChartSupport@queens.org for technical MyChart questions.

How do I find doctors at Queen’s Medical Center?

Use Queen’s official Find a Doctor tool or call the Queen’s Referral Line at 808-691-7117. Confirm the doctor’s location, insurance, referral rules and appointment route before visiting.

What are Queen’s Medical Center visitor hours?

Queen’s visitor information lists visitor hours from 8:00 am to 8:00 pm. After 8:00 pm, visitors need approval and must check in with Security in the Emergency Department for a visitor pass.

Is Queen’s Medical Center Emergency Department open 24/7?

Yes. Queen’s Emergency Department at The Queen’s Medical Center is listed as open 24 hours a day, 7 days a week. For life-threatening symptoms, call 911.

Is The Queen’s Medical Center a trauma center?

Queen’s describes The Queen’s Medical Center in Honolulu as Hawaii’s first and only Level I Trauma Center and a Comprehensive Stroke Center. Use 911 for serious trauma or life-threatening symptoms.

How do I request medical records from The Queen’s Medical Center?

Queen’s says requests for medical information must be made in writing to the Medical Records Department, Release of Information Section. For questions, call 808-691-4400 during regular business hours.

Who do I call for Queen’s Medical Center billing questions?

Queen’s lists Business Services / Billing at 808-691-5300 for Queen’s Medical Center billing questions. The billing page also explains that online payments can be made through the MyChart billing portal.

Independent Guide Disclaimer

Medical-Centers.org is an independent informational guide and is not affiliated with The Queen’s Medical Center, The Queen’s Health Systems, Queen’s MyChart, Epic, any hospital, insurer, government agency, portal provider or medical provider.

This page is not medical advice, billing advice, insurance advice or emergency guidance. For diagnosis, treatment, medication instructions, test-result interpretation, billing decisions, insurance coverage, visitor approval, records release or emergency care, use official Queen’s Health resources or speak with a qualified professional. For emergencies, call 911.

Final Summary

For Queen’s Medical Center in Honolulu, the key patient details are simple: the main Punchbowl campus is at 1301 Punchbowl Street, Honolulu, HI 96813, the main phone number is 808-691-1000, Queen’s MyChart is the official portal route, and the Emergency Department is open 24/7.

Use Queen’s MyChart for non-urgent portal tasks, the Find a Doctor tool or 808-691-7117 for doctor-referral help, 808-691-4400 for medical-record questions, 808-691-5300 for billing, and 911 for life-threatening emergencies.

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