New Hanover Patient Route Hub
Use this guide before you call Novant Health New Hanover Regional Medical Center, search for MyChart, find a doctor, request records, check ER access, pay a bill, visit a patient, or drive to the Wilmington campus.
Fast portal answer: Novant Health uses MyChart. Use the official Novant Health MyChart or MyNovant route before entering private health information.
What Do You Need from New Hanover Regional?
Phone Numbers: Call the Correct Route First
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 910-667-7000 | Main New Hanover Regional routing, patient information and department transfer. | Life-threatening symptoms. |
| Novant Health contact center | 888-976-5611 | Appointments, services, insurance and billing routing. | Immediate emergency care. |
| MyChart support | 844-642-4699 | Login, username, password, app setup and account access questions. | Emergency symptoms or urgent care decisions. |
| Medical Records | 844-763-9163 | Novant Health release-of-information questions. | Billing or clinical advice. |
| Coastal records help | 910-667-7090 | Coastal region medical records help, Monday-Friday 8:30 AM-5 PM. | MyChart password reset or emergency care. |
| Feedback and resolutions | 910-667-7771 | New Hanover Regional patient feedback/resolution route. | 911-level medical issues. |
| Financial navigator | 336-277-7299 | North Carolina and South Carolina financial-navigation questions. | Medical records release. |
| Coastal financial assistance | 910-721-1404 | New Hanover Regional financial-assistance location support. | Clinical scheduling. |
| Outpatient pharmacy | 910-667-5181 | New Hanover Regional Medical Center outpatient pharmacy questions. | Emergency or records requests. |
| SECU Family House | 910-662-9980 | Family lodging near the hospital for eligible loved ones from outside New Hanover County. | Patient condition reports. |
Novant Health New Hanover MyChart: Use Official MyChart
What MyChart helps with
- Message or schedule with your provider when available.
- Access test results and visit information after release.
- Use My Record options such as Document Center, Visits and Test Results.
- Request your full medical record directly through MyChart at no cost.
- Pay bills and apply for financial assistance when eligible.
- Preregister for clinic or hospital appointments up to 24 hours in advance.
Important portal rule
Searchers often type “Novant Health New Hanover MyChart” or “NHRMC MyChart.” The safe route is Novant Health MyChart or the official MyNovant page. Do not enter private health information into a third-party login page from search results.
Find Doctors, Appointments and Services
Find providers
Use Novant Health’s official provider search or contact center instead of relying only on old third-party directories.
Appointment route
For appointments, services, insurance and billing routing, Novant lists 888-976-5611.
Main service areas
The hospital lists advanced services including cardiac care, orthopedics, oncology, pediatrics, women’s health, rehabilitation and trauma care.
Before booking, ask this
- Is the provider accepting new patients?
- Is the visit at the main hospital, a clinic, imaging center, rehabilitation hospital, orthopedic hospital, children’s/women’s hospital or another Novant location?
- Does your insurance require a referral or prior authorization?
- Should imaging, labs, discharge papers or outside records be sent before the appointment?
- Can you book through MyChart, online provider search, direct clinic phone or the contact center?
Emergency Care and Level II Trauma Center
Call 911 / use ER now for
- Chest pain, sweating, shortness of breath or unusual nausea.
- Stroke signs: sudden numbness or weakness of face, arms or legs, trouble speaking or severe headache with no known cause.
- Sepsis warning signs such as fever, confusion, lightheadedness or rapid heartbeat.
- Deep cuts, uncontrolled bleeding, loss of consciousness, seizures or injuries from an accident or fall.
- Pregnancy-related emergency problems, severe abdominal pain, persistent high fever and vomiting.
Official ER details to know
- Novant Health says its emergency rooms and trauma hospitals are equipped for emergency care 24 hours a day.
- New Hanover Regional Medical Center is described as the region’s only NC-designated Level II Trauma Center.
- The trauma program offers 24/7 expert care for life-threatening injuries.
- Use emergency care for serious symptoms; use routine appointments or virtual/urgent options only when the problem is stable and not dangerous.
Medical Records: MyChart, Email, Fax and Mail
| Record need | Best route | What to prepare | Practical warning |
|---|---|---|---|
| Available visit records | MyChart | Login and go to My Record options such as Document Center, Visits or Test Results. | Not every diagnostic image may be available in MyChart. |
| Full medical record | MyChart request | Use Document Center to request the full medical record at no cost. | Use the official Novant MyChart route only. |
| Formal records by form | Authorization to Disclose Protected Health or Billing Information | Completed form for each patient. | Incomplete authorization can delay release. |
| Email request | ROIenterprise@novanthealth.org | Completed authorization and required details. | Confirm secure handling if sending sensitive documents. |
| Fax request | 704-316-9556 | Completed authorization form. | Keep fax confirmation. |
| Mail request | Novant Health Release of Information, P.O. Box 7688, Charlotte, NC 28241 | Completed authorization and clear destination details. | Mail can take longer than portal access. |
| Coastal region help | 910-667-7090 | Patient name, DOB, facility, dates of service and record type. | Listed weekdays 8:30 AM-5 PM for records/release help. |
| Older diagnostic images | Ask records/imaging | Dates, imaging type and receiving provider details. | Some diagnostic images, including before 2021, may require a paid CD. |
Billing, Insurance and Financial Assistance
Billing route
For appointments, services, insurance and billing routing, Novant lists 888-976-5611. MyChart can also help with bill pay.
Financial assistance
For NC facilities, Novant lists financial-assistance application options by mail, in person, by phone and through MyChart.
Coastal support
The New Hanover Regional financial-assistance location support number is listed as 910-721-1404.
Before paying or disputing a large bill
- Is it a hospital bill, physician bill, anesthesia bill, lab bill, imaging bill, pharmacy bill or another provider charge?
- Has insurance fully processed the claim and issued an Explanation of Benefits?
- Can you see the balance in MyChart?
- Do you need an itemized statement?
- Do you qualify for financial assistance, payment plan support or a policy/application in another language?
- Are you asking for an estimate before care or reviewing a final bill after care?
Hospital Stay Prep: What Patients Should Bring
Bring
- Mobile phone and/or tablet.
- ID card.
- Insurance card.
- Sleepwear.
- Toiletries, eyewear, dentures and containers.
- List of current medications.
Medication warning
Novant says to bring a list of current medications, but not to bring your medications with you unless hospital medical staff prescribe use of medications from home.
Room basics
Patient rooms include a TV, private bathroom and nurse call button. Label personal items and leave valuables at home when possible.
Visitor Rules, Quiet Hours and Family Support
| Visitor need | Official guidance | Best action |
|---|---|---|
| Visit timing | Some specialty units may have visiting hours different from standard hospital visiting hours. | Call the hospital or unit before visiting. |
| Visitor ID | Visitors should bring government-issued ID because it may be required for a visitor badge. | Bring ID every visit. |
| Patient location | To locate or contact a patient, call the hospital. | Use main number 910-667-7000. |
| Quiet hours | Visitors are asked to dim lights and lower voices/sounds so patients can rest. | Keep phone calls, children and group conversations quiet. |
| Critical care room phone | Patients in critical care areas do not have a phone in their room. | You may be connected to the waiting room to speak with family/friends present. |
| Patient condition reports | Personal medical information must come from the doctor and is only available to the patient or approved immediate family/designated representatives. | Do not expect condition updates by phone without permission. |
| Overnight guest | Overnight guests are allowed in some hospital areas. | Ask the unit before planning to stay overnight. |
| SECU Family House | Available near the hospital for eligible loved ones from outside New Hanover County for a nominal fee. | Call 910-662-9980 for arrangements. |
Official Links After You Know the Right Route
Map and Directions
Use 2131 S. 17th Street, Wilmington, NC 28401 for the main medical center campus.
The official campus map identifies patient/visitor parking areas. Check the PDF before a first visit.
For life-threatening symptoms, call 911 and follow EMS instructions rather than driving yourself.
New Hanover Regional Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to access my Novant Health New Hanover records in MyChart. My issue is [login / activation / missing result / full record request / bill]. Should I call MyChart support or Medical Records?Doctor search
Hi, I need help finding a Novant Health provider near Wilmington for [condition/specialty]. Can you confirm accepting-new-patient status, insurance/referral needs, exact address and scheduling route?Medical records
Hi, I need records from Novant Health New Hanover Regional Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use MyChart, email, fax or mail?Billing
Hi, I received a Novant Health bill for account [number]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request itemization or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor rules, ID/badge requirements, quiet hours, overnight guest rules and whether the unit has different visiting hours?Hospital stay
Hi, I have a planned hospital visit on [date]. What should I bring, what should I leave at home, where should I park, and do I need to preregister in MyChart?Novant Health New Hanover Regional Medical Center FAQ
Where is Novant Health New Hanover Regional Medical Center located?
Novant Health New Hanover Regional Medical Center is located at 2131 S. 17th Street, Wilmington, NC 28401.
What is the main phone number for New Hanover Regional Medical Center?
The main hospital phone number is 910-667-7000.
Does Novant Health New Hanover Regional Medical Center use MyChart?
Yes. Novant Health uses MyChart for secure patient portal access, including available records, results, messages, appointments and bill-related tasks.
What is Novant Health MyChart support phone number?
Novant Health MyChart customer service is listed at 844-642-4699, Monday through Friday, 8 AM to 5 PM.
What can I do in Novant Health MyChart?
MyChart can help patients access test results, visit information, messages, billing tools, preregistration, Document Center, Visits, Test Results and full medical-record request options.
How do I find doctors at New Hanover Regional?
Use the official Novant Health provider search or call Novant Health at 888-976-5611 for appointments, services, insurance and billing routing.
Does New Hanover Regional Medical Center provide emergency care 24/7?
Yes. Novant Health says its emergency rooms and trauma hospitals are equipped for emergency care 24 hours a day.
Is New Hanover Regional Medical Center a Level II Trauma Center?
Yes. Novant Health describes New Hanover Regional Medical Center as the region’s only NC-designated Level II Trauma Center, with 24/7 expert care for life-threatening injuries.
How do I request medical records from Novant Health New Hanover?
Start with MyChart for available records and full record requests. You can also submit an authorization form to Novant Health Release of Information by email, fax or mail.
What is the medical records phone number?
Novant Health lists Enterprise Release of Information at 844-763-9163. Coastal region patients can call 910-667-7090, Monday through Friday, 8:30 AM to 5 PM, for records or release-of-information help.
Where do I fax Novant Health medical records forms?
Novant Health lists the Release of Information fax number as 704-316-9556.
Can I request records through MyChart at no cost?
Yes. Novant Health says patients and authorized personal representatives can request copies of medical records directly through MyChart at no cost.
Who do I call for billing or insurance routing?
Novant Health lists 888-976-5611 for appointments, services, insurance and billing. MyChart may also show bill-pay and account details.
What should I bring for a hospital stay?
Novant’s patient page recommends bringing a mobile phone or tablet, ID card, insurance card, sleepwear, toiletries, eyewear, dentures and containers, and a list of current medications.
Should I bring my medications to the hospital?
Novant says to bring a list of current medications, but not to bring medications with you unless hospital medical staff prescribe use of home medications.
What should visitors bring?
Visitors should bring a government-issued ID because it may be required to get a visitor badge.
Can I get patient condition reports by phone?
Novant’s visitor page says patient condition information will not be provided by telephone unless special arrangements are made with the patient’s nurse and appropriate permissions are provided.
Is this page the official Novant Health website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, ER, records, billing, visitor, parking and appointment details with Novant Health.